How to Cancel VyprVPN and Get a Refund in October 2020

How to Cancel VyprVPN and Get a Refund

Subscribed to VyprVPN and not 100% happy? Getting a refund is easy with the VPN’s risk-free 30-day money-back guarantee. How do I know? Because I tested the entire VyprVPN refund process for you and it was easy to get my money back.

Quick Guide – How to Cancel VyprVPN and Request a Refund

  1. Go to and sign in to your account.
  2. Head to the Account tab and click Cancel Service.
  3. After cancellation is complete, contact customer support to request your refund via live chat or email.
  4. Once requested, your refund should be with you within 7 to 10 business days.
  5. Find an alternative VPN that’s right for you.

Step-By-Step Guide to Canceling Your Account

To cancel your VyprVPN account, you need to do two things: cancel your account to make sure your subscription doesn’t auto-renew and contact customer support via live chat or email to request your money back. It’s really easy to do both, just remember to follow these steps within VyprVPN’s 30-day money-back guarantee period.

Step 1 – Log in to Your VyprVPN Account

Have your email address and password ready to log in at

Log in to your VyprVPN account.

Log in to your VyprVPN account.


Step 2 – Cancel Service

When you’re logged in to your Golden Frog Control Panel, head to the Account tab and click Cancel Service.

On the accounts page, click cancel service.

On the accounts page, click cancel service.


The system will ask you why you’re canceling your account, with a follow-up question about your answer. As you can see, you don’t have to give much information if you don’t want to. Enter your answer and click Confirm Cancellation.

Select 'no longer need a VPN' and confirm your cancellation.

Select ‘no longer need a VPN’ and confirm your cancellation.


Step 3 – Confirm Subscription Cancellation

You should see a message saying “Your account is scheduled for deletion at the end of your current billing period.” Click Return to Account Overview.

Return to account overview

Click Return to Account Overview.

In the Account tab, you should now see a yellow Reactivate Service button under Services. This means you have successfully canceled your subscription.

Reactivate service

You should now see a Reactivate Service button. Success!

Step 4 – Contact Customer Support

You now need to contact customer support to request your refund. You can do this via live chat or email (I found live chat easier, but you can find out more about requesting your refund via email below). In your Control Panel, click the blue Support button on the bottom right of the screen.

User Info

Click Support, to contact customer support.

Step 5 – Request Your Refund via Live Chat

Click Live Chat. Fill out the form with your information and your request, and then click Start Chat.

Live Chat

Enter your message, then click to start the live chat.

VyprVPN’s customer support will ask you again why you want to cancel, but they’re not pushy. The representative I spoke to only asked me one question before immediately processing my refund request.

Live chat refund process

Live support will help you complete the refund process.

Step 6 – Refund Request Complete!

Now that you’ve requested your money back and canceled your account, you should receive your refund in 7 to 10 business days. I got my money back on the eighth day. It’s also a good idea to cancel any recurring payments to VyprVPN via your payment provider to guarantee you won’t have any more money taken for your old subscription.

Email confirmation

I received my VyprVPN refund after eight days.

Alternatively – Cancel Your VyprVPN Subscription by Email

Don’t want to use the live chat or can’t get it working? You can submit a refund request via VyprVPN’s email support, too. Go to VyprVPN’s support request page, fill out the form, and click Submit.

If you want to save time, state the reason you wish to request a refund, too. The rest of the process is the same as making your request using live chat. I received a response to my request within an hour.

Refund request through email

Alternatively, you can fill out the email contact form.

Step 7 – Get a New VPN

VyprVPN didn’t work out for you, but that doesn’t mean you should give up on VPNs entirely. As you know, VPNs are useful for all sorts of online activity, from streaming geo-restricted content to bypassing government censorship.

Most importantly, though, VPNs protect your privacy and safety online.

I picked three excellent VyprVPN alternatives to get you back on a secure connection once more.

Best Alternatives to VyprVPN

1. NordVPN – The Fastest VPN and Best for Streaming

Small assortment of technological devices compatible with NordVPN.

  • 5,480 servers in 59 countries
  • Fastest VPN available, quicker than VyprVPN
  • SmartPlay for safe and easy streaming
  • Ad and malware blocker
  • 6 simultaneous connections
  • Risk-free 30-day money-back guarantee, same as VyprVPN
  • Works with: Netflix, Amazon Prime Video, BBC iPlayer, HBO GO, Disney+, Hulu, Sling TV
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Amazon Fire TV, routers

VyprVPN is fast, but NordVPN is faster. In fact, it’s the fastest VPN you can get according to our most recent speed tests.

I carried out some speed tests of my own to verify these results. NordVPN is faster than VyprVPN, and it gave me lightning-fast speeds across its range of 5,480 servers around the world. My download speed of 19.79 Mbps on the Quick Connect US server was not noticeably different from my base speed AU connection of 23.40 Mbps – only about a 16% drop.

Even when I connected to a server on the other side of the world in the UK, my connection ran at a quick 18.07 Mbps. Take into account that you need 15 Mbps to stream Ultra HD on Amazon Prime Video, and you can see that NordVPN is more than fast enough for buffer-free streaming and torrenting. 

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 23.40 Mbps 18.80 Mbps
Quick connect UK server 304 ms 18.07 Mbps 15.27 Mbps
Manual connect UK server 389 ms 16.42 Mbps 13.24 Mbps
Quick connect US server 191 ms 19.79 Mbps 12.94 Mbps
Manual connect US server 273 ms 18.23 Mbps 9.82 Mbps
Quick connect FR server 274 ms 16.50 Mbps 7.29 Mbps
Quick connect BR server 350 ms 21.17 Mbps 1.47 Mbps
Quick connect AU server 4 ms 19.43 Mbps 17.64 Mbps

Streaming also gets a boost from NordVPN’s SmartPlay feature. SmartPlay bypasses geoblocks used by streaming sites – I tested it with Netflix, BBC iPlayer, Amazon Prime Video, Disney+, and HBO GO and was able to unblock each site. My colleagues and I were able to unblock 400+ streaming sites, more than VyprVPN can access.

Your traffic is protected against snoopers and hackers by the highest level AES 256-bit encryption. Your true IP address and DNS requests are never leaked or exposed thanks to DNS/IPv6 leak protection and a kill switch. I ran several NordVPN servers through my own leak tests, and they all passed.

During my tests, I was able to browse and stream free from ads and popups with the help of CyberSec security software. CyberSec also blocks malware and keeps you from stumbling upon malicious websites.

I also investigated the small print on NordVPN’s logging policy and was satisfied that the service keeps zero logs.

I tested NordVPN on a range of devices and platforms, as you can install and use the VPN on up to 6 devices simultaneously. Its apps are easy to set up and use. If you have questions about installation or configuration, I found that the 24/7 live chat team was happy to help.

You can always try NordVPN for yourself, risk-free, with its 30-day money-back guarantee, just like you did with VyprVPN.

Want to learn more? Explore our NordVPN review to see the full results of our research and testing.

Subscribe now and enjoy up to 68% off NordVPN

Try NordVPN Now!

2. ExpressVPN – TrustedServer Tech for Maximum Privacy

Small assortment of technological devices compatible with ExpressVPN.

  • 3,000 servers in 94 countries, more than VyprVPN
  • TrustedServer technology for added privacy
  • Pay with cryptocurrency, unlike VyprVPN
  • Lightning-fast speeds
  • Optimized for P2P
  • Connect up to 5 devices
  • 30-day money-back guarantee, same as VyprVPN
  • Works with: Netflix, HBO GO, Hulu, Showtime, Sony Crackle, Vudu, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Amazon Fire TV, routers

If online privacy is your biggest concern, you might have been put off by the fact that VyprVPN doesn’t accept cryptocurrency. For a VPN that can give you complete anonymity online, choose ExpressVPN.

ExpressVPN accepts a wide range of payments, including Bitcoin, so that you can create a truly anonymous account. Its security measures are also top-notch. It protects you with 256-bit AES encryption and a kill switch that shuts down your traffic if there’s an issue with your VPN connection, to prevent data from leaking.

I put ExpressVPN’s DNS and IPv6 leak protection to the test and was satisfied with the results.

Best of all, I was able to use ExpressVPN in the knowledge that it doesn’t log any data, thanks to its TrustedServer technology.

ExpressVPN servers only store information in RAM, and TrustedServer tech wipes this information every time the server restarts. This means ExpressVPN can’t pass on any of your information or usage data even if it wanted to.

ExpressVPN also performed very well in my speed tests. Servers I tested in the US, France, and Brazil were all able to improve my base speed AU connection. The slowest download speed I recorded was 9.80 Mbps – more than enough to meet the 5 Mbps you need to watch Netflix in HD. VyprVPN is quick, but ExpressVPN is faster.

Connection Ping Download Speed Upload Speed
Base speed AU connection 2 ms 11.42 Mbps 18.65 Mbps
Quick connect UK server 292 ms 11.10 Mbps 14.08 Mbps
Manual connect UK server 365 ms 9.80 Mbps 7.60 Mbps
Quick connect US server 239 ms 17.34 Mbps 9.86 Mbps
Manual connect US server 321 ms 15.20 Mbps 8.20 Mbps
Quick connect FR server 295 ms 16.54 Mbps 0.74 Mbps
Quick connect BR server 365 ms 16.82 Mbps 15.79 Mbps
Quick connect AU server 24 ms 17.96 Mbps 16.45 Mbps

I was able to enjoy buffer-free streaming and unblock a range of providers, including Netflix, HBO GO, Hulu, Showtime, and more.

You can connect up to five devices to ExpressVPN at the same time, and it’s compatible with nearly every platform. I found that its apps were suitable both if you’re new to VPNs and if you’re more experienced. You can spend time customizing the VPN or just connect and go. They’re slightly easier to use than VyprVPN, too.

There’s also a huge knowledge base on the ExpressVPN’s website and 24/7 live chat.

Give it a test drive for yourself and make the most of ExpressVPN’s 30-day money-back guarantee. Similar to VyprVPN, you get a whole month to decide.

Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.

Get 49% off your ExpressVPN subscription today

Try ExpressVPN Now!

3. CyberGhost – Simple and User-Friendly

Small assortment of technological devices compatible with CyberGhost.

  • 7,190 servers in 90 countries
  • Easier to use than VyprVPN
  • Fast speeds
  • Servers optimized for streaming, unlike VyprVPN
  • 7 device connections per account
  • 45-day money-back guarantee, longer than VyprVPN’s guarantee
  • Works with: BBC iPlayer, Netflix, CBS All Access, HBO GO, Showtime, Sling TV, Sony Crackle
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox,

If you’re new to VPNs (or you just like a simple life!), CyberGhost is a fantastic user-friendly alternative to VyprVPN.

CyberGhost gives you a generous seven simultaneous connections, which is super useful if you want to protect multiple devices or stream on the go as well as at home. That’s two extra connections when compared to VyprVPN.

I downloaded CyberGhost apps on my desktop, laptop, smartphone, and tablet. The installation process was fast and simple on each, and I was impressed with how intuitive and easy to use CyberGhost’s apps are. I find it easier to understand than VyprVPN.

I also tested CyberGhost’s 24/7 live chat feature to make sure it’s there if you need assistance. I was slightly disappointed with the response time, but the representative I spoke to was helpful when I finally connected.

CyberGhost makes streaming easy, too. It has special streaming-optimized servers and labels each of them according to the streaming provider it can unblock. I was able to unblock Netflix, BBC iPlayer, Sky Go, HBO GO, and Crunchyroll using CyberGhost’s streaming profile. There are also high-speed, P2P-optimized servers that are easy to find and connect to.

CyberGhost has a huge network of 7,190 servers in 90 countries. I ran speed tests on a wide selection and was pleased with the results. Overall, I experienced an average 43% drop in speed. While that seems high, bear in mind that all of my speeds were still more than fast enough to stream Netflix in HD, and I didn’t experience any buffering.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 20.90 Mbps 16.20 Mbps
Quick connect UK server 266 ms 10.80 Mbps 11.20 Mbps
Manual connect UK server 392 ms 9.81 Mbps 11.00 Mbps
Quick connect US server 188 ms 15.20 Mbps 15.90 Mbps
Manual connect US server 210 ms 13.29 Mbps 11.40 Mbps
Quick connect FR server 315 ms 17.20 Mbps 6.25 Mbps
Quick connect BR server 353 ms 11.70 Mbps 13.40 Mbps
Quick connect AU server 18 ms 18.00 Mbps 17.60 Mbps

I didn’t have to configure any complicated security settings during my tests. CyberGhost uses military-grade AES 256-bit encryption, and its kill switch is automatic. I detected no DNS or IP leaks on any of the servers I tried.

There’s even a built-in ad blocker that prevents annoying and untimely popups or advertising from streaming providers. Malware protection detects and blocks suspicious websites or links to help keep your device from dangerous downloads.

Best of all, CyberGhost gives you a 45-day money-back guarantee to test its features for yourself. That’s one of the longest guarantee periods I’ve seen, and 15 days more than VyprVPN gives you.

Want to learn more? Explore our CyberGhost review to see the full results of our research and testing.

Get 79% off your CyberGhost subscription today

Try CyberGhost Now!

Bottom Line

VyprVPN is fast, secure, and reliable. Remember that you can get great VyprVPN discounts if you consider a long-term subscription.

If you’ve tried it out and it’s just not for you, canceling VyprVPN and claiming your refund is super easy. Plus, once you have your money back, you can look into finding a VPN that does work for you so you can still protect yourself online!

My top recommendation is NordVPN – it’s the best all-around service and offers the fastest speeds and the easiest and safest streaming. Like the idea of complete online privacy and lightning-fast speeds? Try ExpressVPN – you won’t be disappointed.

If you love a bargain, remember that you can get money off all our top recommended VPNs with our latest VPN deals and coupons.

Discouraged that you couldn’t pay for VyprVPN anonymously? These are the five best VPNs you can buy with cryptocurrency.

Want a VPN for streaming? Check out our rundown of the best VPNs for Netflix.

The Best VyprVPN Alternatives Are:

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VPNs can help you hide this information from websites so that you are protected at all times. We recommend NordVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering  68% off.

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