PrivateVPN Review by our expert
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4.9 / 5.0

PrivateVPN is slowly moving up in the VPN market. Its six simultaneous connections, no logs policy, and high speed are what most look for in a VPN. Instead of different subscription plans, PrivateVPN offers a single plan that users can subscribe to for 1 month, 3 months or 12 ...

updated: Mar 4, 2019
PrivateVPN User Reviews
4.8
Nic Bourne
Feb 28, 2019
  •  5
Fantastic customer support

We had a problem trying to find the best connection point. We emailed PrivateVPN and had an almost instant response with advice that was 100% accurate. Furthermore they checked in later to see how things were going. Excellent service!


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    Gary
    Feb 25, 2019
    •  5
    PrivateVPN has been the best vpn I have tried.

    Everything was simple and easy to set up. Basically, install and go. I have had to change a few settings now and then but that was most likely because my IP changed theirs. PrivateVPN was quick to respond to my call for help and resolved the issue with one email. The kill switch, which is vital for me, works perfectly. I highly recommend PrivateVPN


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      Gene
      Feb 25, 2019
      •  5
      Great customer service!

      Quick response to my inquiry about new subscriptions. Had an answer in less than 24 hrs. The representative was very polite and helpful. He directed me to how to sign up. Was using my new PrivateVPN without a problem that day. Very satisfied.


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        Features Description
        Number of Server Locations (countries) 56
        Number of servers 100
        Number of IP Addresses 4000
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 6
        Ease of Use 4.8 / 5.0

        Installation of desktop and mobile application takes less than a minute; once you accept the privacy policy and download the software, it takes a minute to install. Their website also offers guides on how to set up their VPN on other devices.

         

        Mobile download:


        • Go to Google app store to install mobile application; no special permission is required

        • Login in with username and password

        • Choose your server location to start using



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        Watch the short video review and tutorial below of PrivateVPN
        Pricing 4.0 / 5.0
        24 Months
        $1.89 /month
        3 Months
        $4.20 /month
        1 Month
        $7.12/month

        PrivateVPN accepts different methods of payment including Bitcoins, PayPal and a variety of credit cards such as Visa, MasterCard, American Express, JCB, Discover and Diners Club international.

        A standard pricing plan is available with the option to subscribe for 1 month, 3 months or 12 months. All three plans offer the same features but the longer the subscription duration the greater the savings.

        Reliability & Support 4.9 / 5.0

        Support can be reached via email and live chat. When we sent an email to the support team about connecting to Netflix from outside the U.S. it took about 10 hours to get a response. Their live chat wasn’t available for two days when we wanted to ask about configuring a VPN, but once it was we received answers instantly.

        The Bottom Line
        Catherine Ablett
        (Cybersecurity Researcher)
        Reasonable Speeds and Good Reliability Equal A Good All Round Service

        PrivateVPN is packed with great features including a competitive pricing plan, robust encryption for ultimate privacy and security, and a strict no-log policy. It is not only super easy to install; it also has impressive connection speeds and is perfect for unblocking Netflix.

        Users can subscribe for the service anonymously using bitcoins. PrivateVPN offers value for money with its kill switch feature, DNS leak protection, support for six simultaneous connections, wide server network and true cross-platform compatibility.

        PrivateVPN
        4.9 / 5.0
        Detailed expert review of PrivateVPN
        Catherine Ablett
        (Cybersecurity Researcher)

        PrivateVPN is slowly moving up in the VPN market. Its six simultaneous connections, no logs policy, and high speed are what most look for in a VPN.

        Instead of different subscription plans, PrivateVPN offers a single plan that users can subscribe to for 1 month, 3 months or 12 months. The longer the subscription duration, the more generous the discounts are. It also offers a 30-day money back guarantee, but we did not succeed in canceling our account. The only way to cancel your account and get refunded is to contact them on their “Contact Us” page. They said they would refund us within five business days, but we never received it.

        That being said, the installation process is quite easy, and thPrivateVPN's Free Remote Help – which offers virtual help and installation via Team Viewer – is very unique.

        PrivateVPN can be installed on Windows, Android, iOS and Linux, and it only takes a few minutes. We also are a big fan of its clean, minimalist website that is easy to navigate (whether in Swedish, German, Dutch, or English).

        Like other VPNs, PrivateVPN supports a variety of protocols including OpenVPN, and their encryption is top-notch.

        However, we were most impressed with its speed. We had fast speeds on almost every server, except in Hong Kong, and we accessed US Netflix without a problem using their New York server, but not Chicago. (We were also able to access BBC Live on one server but not the other.) Since there are no bandwidth limitations and no downloading quotas, we were able to stream video easily.

        The only feature that falls up short is its customer support. While the team was able to answer our queries, the email took 10 hours. The Contact Form took 12 hours for a reply about a server issue, and when their suggestion didn’t work, it took another 14 hours for them to send the solution. This wouldn’t have been such an issue if their Live Chat was working, but it was unavailable for two days.

        Overall, PrivateVPN is great for security, anonymity, and streaming movies, but its customer support and refund policy could be better.

        • Easy desktop and mobile installation
        • No logs
        • Robust encryption: 2048-bit encryption with AES-256
        • Works with US Netflix and BBC Live
        • Imressive speeds and unlimited bandwidth
        • 30-day money-back guarantee
        • 6 simultaneous connections
        • Virtual remote help
        • Get started with PrivateVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 6
        VPN Plans: www.privatevpn.com
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