vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
UltraVPN is a high-speed service with 830+ servers in 125 countries. It doesn’t keep activity logs and all its apps use 256-bit encryption and an automatic kill switch.
I put this VPN to test to see how it stacks up against the top VPN providers. It has fast speeds, reliable connections, and solid security features.
Downsides include small server network, difficult setup, and inconsistent ability to access sites.
A single subscription can cover up to 10 devices. You can try it out for free with its 30-day money-back guarantee.
Speed is one of the most important things to consider when choosing a VPN. Nobody wants to wait forever for a website to load, so it’s important to choose a VPN with top-notch connection speeds.
The farther your data needs to travel from your device to the VPN server, the slower your speeds will be.
For browsing, you’ll get the best speeds by connecting to a server in your country because your data won’t have to travel as far.
I wanted to find out exactly how well UltraVPN could perform, so I decided to test its connection speeds myself.
My base speed before I connected to UltraVPN was 12.81 Mbps download, 1.38 Mbps upload, with a ping of 31 ms. The internet in Australia can be pretty slow, so I was pleased to find that my connection was 71% faster than most of the country.
My download speed decreased to 8.53 Mbps when I connected to UltraVPN’s Australian server. My upload speed increased to 1.56 Mbps, and my ping increased a little bit to 44 ms. This was still faster than 66% of the country, so I was happy with this result.
Finally, I connected to UltraVPN’s US server. Although my ping increased dramatically to 335 ms, I was really impressed with my connection speed.
My download speed actually increased to 10.30 Mbps, and my upload speed dropped slightly to 0.53 Mbps. This is a really good result, especially considering that my data had to travel all the way to the US from Australia.
Overall, I found UltraVPN to have fast and reliable connections. It was perfect for enjoying movies in high definition, and browsing was even quicker.
Yes. Although it’s based in a 5/9/14-Eyes country, UltraVPN doesn’t keep activity logs. So, even if the government subpoenaed it for information, it wouldn’t have any data to hand over.
Yes, it keeps some logs. UltraVPN collects IP address, location, and device information, but not activity logs.
It is headquartered in the US, which is a member of the 5/9/14-Eyes Alliance. This means that allied countries could retrieve information from UltraVPN about its users, but is this really a threat to users like you and me?
Well, no. While UltraVPN collects some information, it doesn’t track what you do online. That means there would be nothing to report to the government even if they did try to subpoena information.
No. If you want to use an ad blocker, you’ll need to use a third-party app or browser extension.
UltraVPN is well-priced, but its limited server network means it struggles to compete against bigger providers, like ExpressVPN. ExpressVPN offers more features and a few thousand extra servers for only a few dollars extra per month.
Yes, UltraVPN offers a 7-day free trial with a limited number of servers.
UltraVPN offers a 30-day money-back guarantee with all its subscriptions.
Although it advertises one VPN service for all your devices, UltraVPN only offers apps for Windows, MacOS, Android, and iOS.
The good news is that you can connect up to 10 devices simultaneously with the premium plan.
UltraVPN uses 256-bit encryption to protect your data.
From within the app, you can configure UltraVPN to use IKEv2, UDP, or TCP.
UltraVPN’s automatic kill switch – or firewall – prevents unprotected data from leaving your network in the event your VPN connection fails. It can be manually configured from within the app.
Because UltraVPN is a relatively new provider, there wasn’t much information available about it online. So, whenever I had a question, I had to get in touch with customer support via the online chat.
The representatives I spoke with were consistently friendly and thorough. Although I did have trouble with one agent who didn’t understand my question, I was able to get an answer after I rephrased my query, and they remained friendly and polite for the whole interaction.
It’s really easy to get in touch with UltraVPN.
Each time I connected to the live chat, I only had to wait around 30 seconds to connect with a representative. Because I was able to provide my email before connecting, they already had all of the necessary information on the screen in front of them, so there was no time wasted looking up my account details.
Unlike most VPN providers, UltraVPN can also be contacted 24/7 toll-free by phone for billing support from anywhere in the world.
UltraVPN’s app is really easy to use. It’s lightweight, which was great for my ageing Windows 8 PC. Running the app won’t freeze your computer or slow down any processes.
It offers a simple layout with convenient buttons to control your connection. There are very few settings, so UltraVPN may not be the best choice if you’re an advanced user looking to customize your connection.
From the main interface you can choose a server to connect to and configure your firewall. Unfortunately, there is no search function so you’ll have to scroll through the server list each time.
UltraVPN is relatively small and doesn’t offer a lot of value for your money.
When I tested it, my connection was quick and reliable. I was able to access popular sites, but not all of them.
I also had a lot of trouble setting it up, and I had to contact customer support three times just to get it going.
Its apps are easy to use, but are quite limited when it comes to features. You can’t customize them at all.
Based on my experience, I don’t recommend UltraVPN. For a few dollars more each month, you could use a premium provider like ExpressVPN instead.
ExpressVPN offers great value for money. It operates 3,000 servers across 105 countries. Its apps are feature-rich and fully customizable, too.
| 💸 Price | 2.99 USD/month |
| 📆 Money Back Guarantee | 30 Days |
| 📝 Does VPN keep logs? | Yes |
| 🖥 Number of servers | 100+ |
| 💻 Number of devices per license | 6 |
| 🛡 Kill switch | Yes |
| 🗺 Based in country | United States |
| 🛠 Support | Via Email |
UltraVPN is easy to use once it’s set up, but the sign up process was frustrating and slow.
After filling in my details, I had to click through three full-page offers before being taken to the payment page.
UltraVPN sneakily inserts a “claim this offer” button where you’d normally find the “confirm” or “skip offer” button, so it felt like they were trying to trick me into commiting to a longer plan. I’d already seen the special offers before choosing my plan, so there was no real benefit to showing me again.
I eventually got through the signup process and installed the app. As soon as I went to connect to a server, there was a popup asking me to pay a second time. I closed the app and tried once more, and was asked to pay a third time.
When I contacted them via chat, customer service informed me that my PayPal payment had not gone through even though I had received a confirmation screen saying it had, but no funds had been taken from my account when I checked.
The representative asked me to pay again, but use my credit card this time. I begrudgingly complied – I prefer to use PayPal, and if you do too, this might not be the best VPN for you.
This time I paid via credit card, and saw the funds taken from my account. I logged back into the app, only to be asked to pay again.
I hopped back on live chat and the second customer service representative informed me that, since I’d only paid that day, it would take a while for my VPN to become available. They ended up manually refreshing my account after I asked them to, as I needed to use it right away.
This was a really disappointing experience, as every other VPN I’ve used has accepted PayPal without problem and activated my account immediately.
UltraVPN offers a 7-day free trial account and a paid subscription service.
With the free trial, you can connect to Canada, France, Germany, Hong Kong, the Netherlands, Norway, Romania, and Switzerland. Once it’s over, though, you’ll need to upgrade to a premium account.
You can choose to commit for one month, six months, or 12 months. The longer plans offer a higher discount, making them a better overall deal.
You can pay for your subscription with VISA, American Express, Mastercard, or PayPal.
UltraVPN offers great customer service. You can contact them via live chat, email, or by opening a support ticket.
I had to contact customer support via live chat more than once during my analysis, and found them to be considerate, friendly, and thorough.
UltraVPN is one of the only VPN services that you can contact via phone from anywhere in the world. They do limit phone support just to billing issues, though.
Easy to use, but nearly impossible to set up.
UltraVPN’s app is simple and great for beginners, but I experienced a bit of a nightmare trying to register my account. Luckily, I found that their customer service representatives were knowledgeable and friendly, and they fixed my problem in under 20 minutes.
Its greatest downfall is that UltraVPN doesn’t activate your account immediately, and you’ll need to wait an unspecified time for it to become available. When top VPN companies are activating accounts immediately, UltraVPN isn’t really worth the wait.
However, you can test out its features for free with its 30-day money-back guarantee.
Kate has been writing and editing for vpnMentor since 2018. She is driven by her passion for helping people to protect themselves from online threats.
