How To Cancel NordVPN Purchase & Get a Refund (2025)

NordVPN is a trustworthy and reliable VPN, but I understand that it might not be for everyone. Its renewal prices are substantially higher than the first-time purchase fees, and the fact that it has faced security breaches in the past might be enough reasons to cancel the purchase.

I’ve outlined a step-by-step guide that makes it easy to get a NordVPN refund and eliminates confusion. Regardless of your reason for canceling, you can get your money back in no time as long as you request a refund within its 30-day money-back guarantee period.

However, canceling your service will leave you vulnerable online. So, I recommend replacing NordVPN with a reputable alternative, like ExpressVPN. It’s overall an ideal choice — offering fast speeds, a lightweight app, and strong security. Plus, it’s backed by a 30-day money-back guarantee*, which lets you try all of its features risk-free. You can easily get a refund if you’re not satisfied.

The Ultimate Guide: How To Cancel NordVPN and Get a Refund

Cancel and Request a Refund Through Live Chat

The following guide will take you through the steps to cancel your NordVPN account and get a refund using its 24/7 live chat feature.

1. Head to the NordVPN website. Click on the chat icon on the bottom right of your dashboard. Provide your name and email address to connect and start the process.
   The live chat isn’t available from NordVPN's app, only on the website
2. Start a live chat. When the bot asks about your query, type “Refund.” You’ll get a link with the access to your dashboard. Note that this step is necessary to access the Refund option in your NordVPN dashboard. The option is not available in the standard dashboard view.
   Click on the link, verify your identity, and you’ll receive an email with a one-time code to continue
3. Cancel the automatic auto-renewal. Go to the Purchases tab. Your purchase will be canceled, and you won’t be charged again. However, canceling doesn’t automatically refund your money.
   You can find all the details of your purchase under the "Billing" tab
4. Check if you’re eligible for a refund. Change the tabs from Purchases to Billing history. Payments eligible for a refund will have a Refund button. Click on it and continue.
   In the "Billing history" tab you can also find the summary of NordVPN's refund policy
5. State the reason for canceling. You’ll need to choose one option from a given list.
   Choosing an answer from the list is faster than chatting with an agent
6. Submit your request. Click on the blue Refund button to finish the process.
   Although the whole process is quite easy, you can always chat with an agent if you need help
7. Wait for the confirmation. Your refund request status will change to Refund processing. Once the request is processed, you’ll get the confirmation in your email.
   I got the money in my account after 3 days

Cancel and Request a Refund By Email

You can also cancel your NordVPN account by sending an email. To do this, visit NordVPN’s main website, log into your account, and click the email address at the bottom (support@nordaccount.com). Explain in the email that you'd like to cancel your account and why (including your account information and a reason for canceling makes the process as quick as possible).

After sending your request to cancel, check for a confirmation email

Within a day or 2, an agent will reach out to you via email to confirm your cancellation. Upon confirmation, you’ll receive the money back in your bank account within 10 days.

Cancel NordVPN on Android

If you bought your purchase via the Google Play Store or you have taken NordVPN’s 7-day Android free trial, you have to cancel through the Play Store. However, keep in mind that this will not issue an automatic refund. You’ll still need to reach out to NordVPN’s customer service to request your refund.

1. Open the Google Play Store app on your device. Tap on the 3 horizontal lines in the top left corner of the screen to open the menu.
2. Select Purchases from the menu. Your NordVPN purchase will be listed here.
3. Tap Cancel purchase. Follow the instructions to confirm your cancellation.
4. Ask NordVPN for a refund. Head to NordVPN’s site and use the live chat feature to make your request.

Cancel NordVPN on iOS

If you signed up for the service using the Apple Store, NordVPN won’t be responsible for your refund. You have to cancel your purchase and request a refund through Apple.

1. Open your device’s Settings app. Then tap on your icon and name at the top of the screen.
2. Select Purchase from the menu. Find your NordVPN purchase and tap on it.
3. Tap Cancel Purchase. Follow the instructions to confirm your cancellation.
4. Request your refund through Apple. Sign in to reportaproblem.apple.com.
5. Click I’d like to… and then choose Request a refund from the menu. Choose the reason for your refund.
6. Select NordVPN from your list of purchases. Submit your request.

Cancel NordVPN in the Amazon Appstore

1. Open the Amazon Appstore on your device.
2. Tap My Apps.
3. Tap Purchases. Select NordVPN.
4. Select turn off auto-renewal for NordVPN. You can continue using your purchase until the end of the expiration period.
5. Request a refund. If you’re still eligible for a refund, you should receive it automatically. However, you can double-check by visiting Your Orders and selecting Return for Refund next to your NordVPN order.

Canceling NordVPN — What You Need To Know

To cancel your NordVPN purchase, it helps to have a solid understanding of its cancellation and refund policy. Below, I’ve highlighted the most important factors to be aware of.

• Cryptocurrency refund procedure. Purchases paid for with cryptocurrency also include the 30-day guarantee. When you contact customer support via chat or email, they will request details like the date of purchase, the cryptocurrency used, and your wallet address. The refunded amount might vary due to cryptocurrency market fluctuations and will be processed within a few business days​​.
• Buying from NordVPN website vs. third parties. Purchases made directly from the NordVPN website can be canceled and refunded by contacting NordVPN's customer support. In contrast, purchases obtained via the Apple App Store, Google Play Store, or Amazon Appstore must be canceled through these parties. Additionally, for refund requests from the Apple Store, you’ll need to contact Apple directly.
• Free trial details. NordVPN offers a free trial for Android through its mobile app on the Google Play Store. This allows you to test the service before committing to a paid offer. However, if you decide to cancel after subscribing through these platforms, you'll need to manage your purchase directly through the Google Play Store, not NordVPN's support team​​​​.
• Post-cancellation details. Upon cancellation, NordVPN allows you to use the service until the end of your billing period. After the refund request, your account will be deactivated immediately.

FAQs on Canceling NordVPN

Can I cancel my NordVPN purchase anytime?

Yes, you can cancel your NordVPN purchase at any time. Just make sure to cancel auto-renewal through your NordVPN account so that you’re not charged for any additional months. If you want another service to protect your online data.

It’s also worth noting that canceling your purchase this way will not give you an automatic refund. NordVPN offers a money-back guarantee, so you can request a full refund within the first 30 days of your purchase. You’ll need to ask for a refund link through the live chat or email.

Does NordVPN provide refunds after the money-back guarantee period or the free trial?

No, you won’t be eligible for a NordVPN refund after the 30-day money-back guarantee period. This policy is part of its terms and conditions and is the same for every offer. As long as you are within the 30-day period, the process for getting your money back is straightforward.

You may also be ineligible for a refund if NordVPN terminated your account or you signed up through a third party. For instance, payments made through Apple’s App Store are not covered under NordVPN’s refund policy — it’s up to Apple to decide if you’ll get your money back.

Can I cancel NordVPN during the free trial?

Yes, and you’ll still be able to use NordVPN for any unused days from the trial’s duration. For Android users, NordVPN has a 7-day free trial available on the Google Play Store. If you decide to cancel during this trial period, you should follow the steps provided in the Google Play Store for purchase cancellation to make sure you won’t be charged. You’ll still be able to use the trial for 7 full days, regardless of when you cancel.

Is NordVPN easy to cancel?

Yes, canceling NordVPN is straightforward and requires only a few simple steps. However, the process of cancellation can differ slightly, depending on where you signed up from.

To sum it up, you can cancel your purchase via your NordVPN account page on the official website if this is where you registered. To get a refund, though, you still have to contact customer support directly through live chat or email. If you bought your purchase through a third-party platform, you need to contact Apple/Google/Amazon support to cancel. Additionally, for a refund for purchases made through Apple Store, you’ll need to contact Apple directly.

What are the reasons you might not get a refund from NordVPN?

While NordVPN offers a 30-day money-back guarantee, there are a few reasons why you might not be eligible for a refund.

• You purchased it through a third party. If you purchased your purchase through the Apple App Store — or resellers like Amazon — you will need to request a refund through that platform, not NordVPN.
• You used a prepaid card or gift card. You may not be eligible for a refund if you purchased your NordVPN purchase using a prepaid card or gift card.
• You violated NordVPN’s Terms of Service. NordVPN is not likely to approve your request if you violate its Terms of Service, such as using the VPN for illegal activities or sharing your account with people outside your household.
• You’re past the 30-day refund period. If you cancel your NordVPN purchase after the money-back guarantee period has expired, you won’t be able to get a refund.