ProtonVPN Review by our expert
Rating ?
4.3 / 5.0
Features 4.5 / 5.0
Ease of Use 4.4 / 5.0
Pricing 3.0 / 5.0
Reliability & Support 4.5 / 5.0

From the creators of ProtonMail, the world’s largest secure email service, comes ProtonVPN, promising to safeguard your data on the internet from a 1000-meter-underground bunker in Switzerland. This VPN is for privacy-concerned folks and torrent fans out there. But is ProtonVPN as innovative and pioneering as ProtonMail? Not to the degree that we would like. ProtonMail is a secure and intuitive email service based on a built-in end-to-end encryption and state of the art security features. It’s zero access archit...

updated: Nov 30, 2018
ProtonVPN User Reviews
4.6
Anonymous
Nov 30, 2018
  •  5
ProtonVPN is one of the best VPN providers I used so far

So far ProtonVPN really impressed me. At the begging, they didn't support all the platforms and also have many limitations but now they support all major platforms and ever free tier is quite usable. First paid tier provides more servers with higher speeds and P2P support. Next one provides Plus server which is sort of premium+ servers, routing through TOR, Secure Core that is a feature of routing communication through another VPN server that is Switzerland also you can have 5 simultaneous connection at a time. And the last tier is like Plus but with ProtonMail.


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    Anonymous
    Nov 26, 2018
    •  1
    Fake, basically

    Every time I connect to Japan free 1, my IP is at Belarus, or somewhere. Disappointing because it has quite good reputation of others. I am not sure if this is my problem or Protons, but it is quite annoying when I did what others did, and they have it working but I don't. Cannot recommend it to anybody.


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      Thomas
      Nov 5, 2018
      •  5
      Private, cheap, and secure VPN

      ProtonVPN is the best private, cheap, and secure VPN I have ever used. It allows extremely fast standard and P2P servers and has A LOT of servers and even the with the basic plan. I've used the clients for Windows and Android and both work great, even P2P VPN on Android!


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        Features Description
        Number of Server Locations (countries) 25
        Number of servers 295
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 1
        Ease of use - ProtonVPN 4.4 / 5.0

        ProtonVPN has native apps for Windows, Mac OS, and Android. An app for iOS is still in development. Despite the dark color themes of the user interfaces, ProtonVPN clients are sleek, polished, and very easy to use.

        Once you’re done with the signup process, just head over to the Downloads section of the website and download the desktop installer. Open the installer when the download finishes and just click on “Next” until the installation is complete (standard installation wizard procedure). That’s how easy it is to install the ProtonVPN app on your device.

        Using the app and maneuvering through its options is even easier, thanks to an emphasis on user-friendliness. Whether you’re connecting to a server or adjusting the settings, it only takes a few clicks. Anyone with basic computer knowledge can use all the apps like a pro. Once the app is installed, log in with your ProtonVPN account credentials to reach the dashboard. On the left, you will find a list of server locations, and on the right, you will find a funky map view of the same locations. Below the map, there’s a section displaying connection speeds. If you don’t know which server to choose, just hit the “Quick Connect” button and ProtonVPN will automatically select the optimal server for your location.

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        Watch the short video review and tutorial below of ProtonVPN
        Pricing 3.0 / 5.0
        Free
        $0.00 /month
        Plus
        $8.00 /month
        Visionary
        $24.00/month

        ProtonVPN offers a free plan and three paid plans: Basic, Plus, and Visionary.

        The free VPN service gives you access to servers in just three countries, the ability to connect only one device, and a low connection speed.

        The Basic plan lets you connect two devices simultaneously, while the Plus plan lets you connect up to five devices simultaneously, and the Visionary plan allows up to 10 simultaneous connections.

        All paid packages provide high-speed connections. Both the Plus and Visionary subscriptions come with extra features such as access to Secure Core servers, access to Tor servers, P2P support, and secure streaming. The Visionary plan also includes ProtonMail Visionary, which isn’t included in the Plus or Basic subscriptions. One would expect a price increase from one plan to the next, but the extent of those increases is quite surprising: the Visionary plan costs six times as much as the Basic plan. Compared to other leading VPN providers, ProtonVPN is not the cheapest.

        ProtonVPN accepts payments via credit/debit cards, Paypal, and cryptocurrencies such as Bitcoin. However, paying via Bitcoin is more difficult if you don’t have an existing account. For example, if you signed up for a free subscription and would like to upgrade to one of the paid plans, you can easily do so using Bitcoin. However, if you don’t have a free account and want to purchase a paid subscription with Bitcoin, you will need to contact the support team.

        Reliability & Support 4.5 / 5.0

        ProtonVPN doesn’t score very highly in our estimation for customer support, and here’s why. First off, we would expect a relatively “big name” VPN such as ProtonVPN to offer live chat support, but it does not. The only way to get in contact with its support team is via email or a support ticket. When you submit your question, it can take a while for a response to come.

        On the upside, the website has a pretty comprehensive, regularly updated knowledge base, so self-help prospects are good. However, if you can’t find what you’re looking for there, then, sadly, you’ll have to wait for a belated response to your inquiry.

        That being said, we have no issue with the support team itself. The response we received was professional, informative, and to the point. Nevertheless, if ProtonVPN wants to start competing with the superstars in the field, improvements will be needed in the customer support system, including adding more efficient communication channels such as a live chat and decreasing response times within the support ticket system.

        The Bottom Line
        Ariel Hochstadt
        (Ex-Google, International tech speaker)
        A super-private VPN for super-private users, but overpriced and has its flaws

        ProtonVPN surely delivers stellar encryption and security features like Secure Core servers. Its strict no-logging policy makes it a safe haven for privacy-focused users. The team behind ProtonVPN stepped up its game to make the VPN more desirable for everyday users, coming out with exquisite apps for desktop and mobile, support for P2P, multiple simultaneous connections, and a growing server network.

        However, there is still more that needs to be improved, especially considering that ProtonVPN is significantly more expensive than its peers, even with discounts. Although ProtonVPN’s connection speeds are good, they are a step below those of top-tier VPNs like ExpressVPN, NordVPN, and CyberGhost. And while there are ProtonVPN apps for Windows, Mac OS, and Android, there still isn’t an app for iOS. User support is also a problem, since assistance is only available via a ticket-based system and response time is very slow. As a result, ProtonVPN is still a few miles away from the VPN hall of fame.

        ProtonVPN
        4.3 / 5.0
        Detailed expert review of ProtonVPN
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        From the creators of ProtonMail, the world’s largest secure email service, comes ProtonVPN, promising to safeguard your data on the internet from a 1000-meter-underground bunker in Switzerland. This VPN is for privacy-concerned folks and torrent fans out there. But is ProtonVPN as innovative and pioneering as ProtonMail? Not to the degree that we would like.

        ProtonMail is a secure and intuitive email service based on a built-in end-to-end encryption and state of the art security features. It’s zero access architecture ensures that the user data is encrypted even to the creators of the platform, making it inaccessible to them and therefore in-transferable to third parties. ProtonMail is not just merely a promise, but a mathematically ensured pledge for complete and ultimate online privacy. If you are a user that is concerned with their privacy, wanting to combat the exponential growth of data-theft and cyber-crime, ProtonMail's Visionary Plan, which includes mail and vpn is the perfect deal for you.

        With its keen focus on privacy, ProtonVPN is very straightforward and has one of the most transparent privacy policies we have seen so far. Thanks to its location in privacy-friendly Switzerland, ProtonVPN follows a strict no-logging policy. Under Swiss law, none of the information about your connection, session bandwidth, IP address, or online activities is stored. The only information kept is a single timestamp of your account’s most recent login as well as your ProtonID, which isn’t enough for even the most skilled surveillance agent to track you down.

        Stepping into the security department, we are very impressed with ProtonVPN’s versatile set of security features and solid encryption. With AES 256-bit encryption and support for OpenVPN and IKEv2 protocols, ProtonVPN makes sure that your internet traffic is never compromised. However, it’s the Secure Core feature that makes ProtonVPN truly unique. ProtonVPN’s Secure Core routes your traffic through multiple highly secure servers before it leaves the provider’s network, giving you absolute anonymity and a better defense against cyberattacks. Other security features include a kill switch, DNS leak prevention, Perfect Forward Secrecy to ensure that your traffic cannot be decrypted, and built-in Tor support, which gives you access to Onion websites and routes your traffic through the Tor network with a single click.

        There are other things to look for in a VPN besides exceptional privacy and security, however. So, what more can you get out of ProtonVPN?

        Speed is a key consideration for online streaming, gaming, and torrenting. While ProtonVPN delivers stable connections with unlimited bandwidth through high-speed servers (up to 10 Gbps), it isn’t as fast as we expected. The US and Plus servers gave better speed test results than the rest. In comparison, there are faster VPNs on the market with excellent privacy and encryption at cheaper prices.

        What if you want to catch the latest Netflix US release, but can’t get around geo-restrictions? With a growing network of over 200 servers in more than 20 countries, ProtonVPN is one of the VPNs that can actually unblock Netflix and other heavily geoblocked sites such as Hulu. However, it couldn’t get us into the BBC iPlayer when we tested it. For torrent lovers out there, ProtonVPN allows P2P and file sharing on its servers, and with all of the security tools mentioned above, you don’t need to worry about torrenting risks.

        In addition, ProtonVPN offers smooth, attractive, and user-friendly apps for Windows, Mac OS, and Android. They’re working on releasing an app for iOS soon. You also get 10 simultaneous connections per account with the Visionary plan, so that you can protect your entire family and a few friends as well.

        There are other perks to ProtonVPN, including a free VPN service (limited to three servers and one connection), a 30-day money-back guarantee, a 7-day free trial for new Plus subscribers, and the option of paying in Bitcoin. On the other hand, support is slow and needs a lot of improvement. At the very least, it should be expanded to include more communication channels like live chat.

        With class-A encryption and proven respect for privacy, it’s clear that ProtonVPN is a top-shelf provider for anyone concerned about staying secure online. It also delights e-streamers and torrent fanatics, but it falls short on a few important aspects, such as diverse support channels, speed, and wallet-friendly prices. It’s a worthy contender, but is it the best VPN in the market? The answer is “No.” There are far more feature-packed VPNs that outshine ProtonVPN at a lower cost.

        If you’re wondering how the free version of Proton VPN ranks, you can check our top picks among free VPNs. Meanwhile, many of the best VPNs are currently offering deep discounts, so don’t miss our rundown of the best coupon codes available in 2018!

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 200+ servers in over 20 countries
        • State-of-the-art encryption
        • Privacy-focused and keeps no logs
        • Offers free VPN, one month refund, and accepts Bitcoin
        • Slick clients for Windows, Mac OS, and Android
        • Get started with ProtonVPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 1
        VPN Plans: www.protonvpn.com
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