ProtonVPN Review & Test 2020 - Good Overall, But Some Drawbacks

Katie Kasunic | Updated on 27th March 2020
Technology Researcher

ProtonVPN benefits from its partnership with the well-known, secure email service ProtonMail. The two companies are legally separated for security reasons, but ProtonVPN still draws heavily on existing technology and security from the email service.

A quick sidebar: ProtonMail is still one of our favorite fully encrypted email services. However, we are VPN experts and as such, if you want the full capabilities and security of a reliable VPN (secure and private browsing, geoblocking, etc.), check out a global provider like CyberGhost

However, fans of ProtonMail will be happy to hear that ProtonVPN also has a similar focus on security, privacy, and total anonymity.

Coronavirus Update: ProtonVPN now has a reduced price! We found this VPN is able to both improve speeds in countries where internet is slowed down by crises, and access Netflix and other streaming services with no issues. It's worth checking their current offer, and using their 30-day money-back guarantee, to decide for yourself.

This VPN is a strong contender for privacy-minded folks and torrent fans. But how does ProtonVPN perform in other areas like streaming, speed, and user experience?

We tested ProtonVPN across many different categories to find out. ProtonVPN does unblock Netflix libraries for you, including US Netflix. But with lagging speeds, be prepared to wait while your episode loads. You can skip the wait and enjoy super-fast streaming with one of our top five vendors for watching Netflix.

Its biggest strengths include an attractive and user-friendly interface, robust security, and a strict no-logs policy.

Downsides include unimpressive speeds, a lack of live chat support, and fairly pricey long-term subscriptions.

Streaming – Does ProtonVPN Work with Netflix?

Hoping to use ProtonVPN to catch up on your favorite US Netflix shows? You’re in luck. We were able to easily stream US Netflix content on multiple servers without a problem.

ProtonVPN was also able to bypass the geo-restrictions on other popular US streaming sites like Hulu, BBC iPlayer, and Amazon Prime.

It's speeds aren't the best I've seen, which can be pretty frustrating if you're streaming. It led to buffering and lagging while I was watching Netflix. There are plenty of vendors that offer hassle-free streaming. Try out our #1 recommended vendor, NordVPN.

Server Network and Speeds

ProtonVPN has a medium-sized server network of 698 servers in 44 countries. We tested server speeds in multiple locations to find out if this VPN's speeds are as fast as it claims.

Our download speed before connecting to ProtonVPN was 64 Mbps:

protonvpn review 1

We used the VPN’s Fast Connection feature to connect to a nearby server in the US. Unfortunately, our download speed was extremely slow for a location that was supposed to provide our fastest connection:

protonvpn review 2

On the Server Selection list, ProtonVPN shows how much traffic there is on each server, which is useful for finding fast servers.

For our next test, we manually selected a server on the US West Coast that showed low traffic. Our download speeds were significantly better this time:

protonvpn review 3

Our speeds in Germany were functional, but not great, at under 20 Mbps:

protonvpn review 4

Our speeds in other parts of Europe, including the UK, were similar. Surprisingly, we also got similar speeds all the way across the world in Hong Kong:

protonvpn review 5

Overall, ProtonVPN’s speeds were nothing special. They certainly weren’t as fast as some top competitors.

On the upside, its network speeds were perfectly functional and reliable for most online activity in many different locations around the world.

Is ProtonVPN Good for Torrenting?

ProtonVPN is a good choice for torrenting. The provider allows P2P file sharing on all servers and keeps your torrenting activity private with a strict no-logs policy.

There are several articles related to torrenting on ProtonVPN’s website, including a guide to using BitTorrent with ProtonVPN.

Security – Is ProtonVPN Safe?

ProtonVPN is packed with robust security features to protect your connection. Your IP address is masked and kept safe with built-in DNS leak protection.

We did not detect any DNS leaks during our tests. Here's our result from a DNS leak website while connected to a ProtonVPN server in Hong Kong:

protonvpn review 6

As you can see, our real location in the US was not leaked.

Encryption

ProtonVPN protects your data with secure AES-256 encryption and a 4096-bit RSA key exchange. If you’re not sure what that means, rest assured that it's a very secure algorithm.

In addition, the Perfect Forward Secrecy feature protects all connections by generating a unique new encryption key each time you connect to a server.

This means that even if your encryption key were somehow compromised, all of your data from previous connections would be completely safe.

In terms of protocols, ProtonVPN supports OpenVPN and IKEv2/IPsec connections. This isn’t the longest list of protocols we’ve seen, but the ones that are supported are very secure.

An additional security feature, Secure Core, automatically routes your traffic among several different servers in privacy-friendly countries—including Switzerland, Iceland, and Sweden—before reaching your final destination. This provides a strong extra layer of protection.

Does ProtonVPN Keep Logs?

Located in privacy-friendly Switzerland, ProtonVPN has a strong focus on delivering total anonymity to users. The privacy policy is very transparent and straightforward.

ProtonVPN follows a strict no-logging policy that is backed up by Swiss law, which doesn’t require retention of any information about your connection, session bandwidth, IP address, or online activity.

Because ProtonVPN doesn’t keep any user logs, it can’t be forced to hand over identifying information to any third parties.

If you're looking for an even stronger guarantee of anonymity, you can take advantage of the Tor over VPN service, which will direct your traffic through the Tor network without you having to download the Tor browser.

Does ProtonVPN Have an Ad Blocker?

ProtonVPN does not offer an ad blocker as part of its service.

Does ProtonVPN Work in China?

ProtonVPN can be a good choice if you are looking to bypass China’s tough censorship. There are multiple server locations near China, including Hong Kong, that get decent speeds.

However, some server locations may be blocked. To avoid trial and error, you can email the support team to request a list of recommended servers for use in China.

Price and Value for Money

As previously mentioned, ProtonVPN offers a free plan along with 3 paid plans.

All of ProtonVPN’s paid packages provide high-speed connections. The Plus and Visionary subscriptions include access to Secure Core servers, access to Tor servers, P2P support, and secure streaming.

The Visionary plan also includes a ProtonMail subscription.

The Basic plan is very reasonably priced, while the Visionary plan is on the pricey side.

All plans are available in both monthly and annual subscriptions, with small discounts offered on annual subscriptions.

If you're interested in ProtonVPN, we recommend taking some time to consider what your main purposes are with the VPN. This can help you decide which plan will give you the best value.

Here is an overview of the different features offered with each tier:

protonvpn review 7

There's no free trial offered on paid plans, but the free tier can be a good way to find out if you like the interface of the VPN.

If security and anonymity are important to you, the Plus plan will likely provide you with the best value for your money.

All of the paid subscriptions come with a 30-day, money-back guarantee, which we have tested and found to be true.

Is ProtonVPN Compatible with My Device?

ProtonVPN offers good device compatibility, with user-friendly native apps for Windows, macOS, iOS, and Android. All apps are open source and have undergone an independent audit, plus it recently added the option to use OpenVPN in beta for iOS. You can also find detailed manual configuration guides for Linux.

The number of simultaneous devices supported depends on your subscription tier. Free plans allow only one device, Basic plans allow two simultaneous devices, Plus plans allow five simultaneous devices, and Visionary plans allow ten simultaneous devices.

ProtonVPN Customer Service

Our biggest concern with ProtonVPN’s customer service is the lack of live chat support. When you run into a problem with your VPN service, you don’t want to have to wait a whole day to resolve the issue.

Unfortunately, the only way to contact ProtonVPN’s customer service team is via email or a support ticket.

When we submitted a question to the support team, it took about 24 hours to get a response, which is pretty typical for email support.

However, we were pleased with the quality of the response. We found ProtonVPN’s customer service to be friendly, thorough, and helpful.

You can also find the answer to most common questions on the website, which has a helpful knowledge base and installation guides.

User Experience

ProtonVPN scores major points with its user-friendly app interface. The app is easy to navigate and designed in an intuitive way.

The first time you open the app, you are given a brief tour with pop-up tips that walk you through all of the app’s important features.

protonvpn review 8

The app displays available server locations on the left, with your current connection status on the top of the screen.

There's also a clear map on the right that marks countries that have ProtonVPN servers with a triangle. A solid green triangle appears on your current server country, making it easy to see your current status and where you're connected.

There are three easy ways to connect to the VPN:

 

    1. Select a country from the list. When you hover over a specific country, a Connect button will appear.

 

protonvpn review 9

You can also click the arrow to the right of each country to select from a list of individual server locations.

 

    1. Use the map. When you hover over a triangle on the map, a Connect button will appear.
    2. Use the Profiles tab. This is where you will find the option to connect to the fastest available server.

 

You can also click Create Profile to create convenient personalized configurations that you can come back to whenever you want.

protonvpn review 10

This is an excellent feature that makes ProtonVPN incredibly easy to use even when you're in a hurry.

For each profile, you can choose a specific country or individual server to connect to. You can also add special features for different activities, including Secure Core, P2P, and Tor over VPN.

Additional advanced settings are easy to access through the Options menu.

One thing to be aware of is that the automatic kill switch is disabled by default, so you should switch it on before connecting if you want to take advantage of the feature.

Overall, we were very impressed with ProtonVPN’s app and have no complaints. It delivers an excellent user experience.

Conclusion

With robust security and proven respect for privacy, it’s clear that ProtonVPN is a top-shelf provider for anyone concerned about staying secure online.

Its attractive, user-friendly app has one of the best designs that we’ve seen.

This VPN also has plenty of great features for streamers and torrent fanatics.

It falls short on a few important aspects, however, such as diverse support channels, speed, and wallet-friendly prices.

And all the geo-unblocking technology in the world is no good if your streaming session is slow. If you're after speedy streaming, check out one of these vendors instead.

It’s a worthy contender, but is it the best VPN in the market? Unfortunately not at the moment. There are higher-performing VPNs that outshine ProtonVPN at a lower cost, like CyberGhost and NordVPN.

Features Details
Number of countries with servers 44
Number of servers 698
Number of IP addresses 698
Does VPN keep logs? No
Does VPN include a kill switch? Yes
Number of devices per license 10
Ease of Use 4.5 / 5.0

ProtonVPN is extremely user-friendly. The download and installation process is fast and straightforward, and there are native apps available for all major platforms.

When you first open the ProtonVPN app, you’ll be able to view a helpful tour of the features. The interface is sleek and attractive. There’s also a button that automatically connects you to the fastest available server.

One of the best things you can do with the app is save connection profiles that have different settings. This makes it easy to use ProtonVPN for a variety of purposes without having to manually change your settings each time.

Pricing 2.0 / 5.0
Basic
$4.00 /month
Plus
$8.00 /month
Visionary
$24.00 /month

ProtonVPN offers a free plan and three paid plans: Basic, Plus, and Visionary.

The free plan gives you access to servers in just three countries, connection to only one device, and slower connection speeds. All of the paid plans give you access to ProtonVPN’s high-speed servers in all server locations.

The paid plans differ in the number of simultaneous connections you can have, and the Plus and Visionary plans include more advanced security features than the Basic.

Although there’s no free trial, you can test out the service using the free plan. You can also take advantage of the 30-day, money-back guarantee offered on all paid subscriptions.

ProtonVPN accepts multiple payment methods, including major credit cards, PayPal, and anonymous cryptocurrencies such as Bitcoin.

Reliability & Support 3.5 / 5.0

The good news is that we found ProtonVPN to be highly reliable and did not run into any issues during testing. The bad news is that we think ProtonVPN has room for improvement when it comes to customer support.

Unlike many of its competitors, ProtonVPN does not offer live chat support. The only way to get in contact with the support team is via email or a support ticket.

After submitting a question, you may have to wait around 24 hours for a response. On the other hand, the response that we received from the support team was informative and helpful.

The ProtonVPN website also has a comprehensive, regularly updated knowledge base that can answer many common questions and concerns.

The Bottom Line

A super-private VPN with an attractive interface, but unimpressive speeds and no live chat support

ProtonVPN delivers some excellent security features to maximize your anonymity, as well as a strict no-logs policy. The app interface has one of the most user-friendly designs we have tested.

Despite the positives, ProtonVPN’s prices aren’t as competitive as some other top VPNs, and the network speeds are a bit below average.

  • 698 servers in over 44 countries
  • State-of-the-art encryption
  • Privacy-focused and keeps no logs
  • Offers free VPN, one month refund, and accepts Bitcoin
  • Slick clients for Windows, macOS, iOS, and Android
  • Get started with ProtonVPN now
Money Back Guarantee (Days) : 30
Mobile app :
Number of devices per license : 10
VPN Plans: www.protonvpn.com
Watch the short video review and tutorial below of ProtonVPN
ProtonVPN User Reviews
4.5
Theo Kintzonides
Mar 26, 2020
  •  2
Not honoring warranty

Serious problems connecting to certain P2P sites. Following their help suggestions unproductive, problem persist. Seven days after signing up requested refund. They issued refund for unused time only instead of their advertised 30-day money back warranty. E-Mail messages went unanswered.


See Plans Reply to this review

Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    Kofo
    Feb 20, 2020
    •  1
    Scammers and bad

    They stopped my VPN for months, then tried to charge me for months and it did not work. I paid for a fresh month then they refuse to refund my money and refuse to provide service. It has been the worst experience of my life.


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      Sovietcat
      Feb 17, 2020
      •  5
      They are the best

      One of the only VPN providers that clearly states on their threat model that it will NOT make you fully anonymous on the web, no marketing stunt, straight up facts! Also, the only truly free VPN, there is no reason not to check it out, sure, it has drawbacks, not a lot of servers, no live chat, the price is standard on a monthly basis, i disagree with VPNMentor on this point, ExpressVPN charges over 13 bucks for a monthly subscription, other top-notch providers are in that ballpark too, now, the speed...Gotta make it clear, for my use case it's fine, i connect to my closest server most of the time unless streaming Netflix, my 120Mb link dips down to 90Mb-100Mb with less than 5ms ping increase, but when i connect to the closest US server it crashes down to around 10Mb in some US servers with secure core off, which is pretty pathetic considering my 120Mb link, let's end in a high note...The UI of their software is AMAZING, on Windows and Android it just works, simple yet powerful, you have all you need right there, and you can even setup profiles for example, you can setup a profile for a server with secure core on, one for Tor and one for the fastest, no need to fumble around every time, their net graph shows down data and up data, and, this might be stretching it but, they are the first one i found that has a down speed and up speed graphs, the software doesn't hang(unlike the horrible SurfShark windows software that hangs if you breathe on it) and the android app connects automatically when you turn on your 4G or WiFi if you want it to. Anyway, at least download and try it for free.


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