Surfshark Review by our expert
Rating ?
4.7 / 5.0

Surfshark hasn’t been around for very long, but in a short time, they’ve created a powerful VPN. We think their service is comparable to top-rated and established industry leaders. Their features include reliable security, impressive speeds, and the ability to stream geo-restr...

updated: Apr 4, 2019
Surfshark User Reviews
4.5
Anonymous
Apr 4, 2019
  •  4
Not great

It works pretty well on my computer, but doesn't work at all on my phone, contacted support they told me to clear the cache, still doesn't work. Bought it b/c it can be used by many people, doesn't seem to work too well. Its okay...


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    Jamp
    Feb 25, 2019
    •  2
    Just OK

    Used to be great , but with every update of the app the speed of the server falls below. Now they have implemented new features in the app which tracks the session counters, download and upload data size. Don't know but is the end of Privacy with the same fate as Purevpn.


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      Sam
      Feb 14, 2019
      •  1
      Surfshark started great but not anymore

      Surfshark started out perfectly in a short time but nowadays their data centers or servers can not cope with user demand. Speed loss and many connections drop . Whenever you chat about the problem, the always blame the customer side. I have other VPN providers and my connection is excellent which proves they are wrong. I am using their app with optimal server connection. Disappointed


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        Compare Surfshark with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 50
        Number of servers 500
        Number of IP Addresses 500
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license Unlimited
        Ease of Use 4.8 / 5.0

        Surfshark’s native apps and browser extensions are very easy and intuitive to use. They feature a clean and minimal interface anyone can navigate.

        After signing up for an account with Surfshark and finalizing payment, you’re prompted to set up your device. Oddly, this page doesn’t show an option for downloading a native Mac OS app—something we later learned the company does, in fact, have.

        After downloading the Google Chrome extensions, the Surfshark icon appears in the top right corner of your window. Click the icon to enter your login credentials. After signing in, the extension automatically connects you to the optimal server location for your region. If you want to choose a server manually, you can easily do so. Just click “Optimal Location” and select a different server location from the dropdown menu.

        To configure the settings, you can click on the settings icon at the top right corner of the extension. You’ll find your subscription information and be able to turn on their CleanWeb ad-blocker feature.

        Download

        Pricing 4.5 / 5.0
        24 Month Plan
        $1.99 /month
        12 Month Plan
        $5.99 /month
        1 Month Plan
        $11.95/month

        Surfshark offers a range of payment plans so you can choose the plan length and cost that's best for you.

        For those wanting to test the service before committing to a plan, there is no free trial. However, they do offer a 30-day money-back guarantee.

        Surfshark accepts many different payment methods. These include:


        • Major credit cards (American Express, Visa, MasterCard, and Discover)

        • Cryptocurrencies (Bitcoin, Ripple, and Ethereum)

        Reliability & Support 4.6 / 5.0

        If you run into any issues with Surfshark’s platform, they offer a choice of support options.

        Their website’s Help Center provides you with general guides for troubleshooting, set-up tutorials, an FAQ page, general billing questions and answers, and technical connection help guides.

        You can also reach out to Surfshark directly via their 24/7 live chat feature, “Submit a Request” form, or “Contact Us” form.

        They even offer a VPN Learning Center so you can familiarize yourself with VPN use.

        In our experience, all support options are valuable and their customer support representatives reply promptly with good information.

        The Bottom Line
        Ran Greenberg
        (New-Media and online expert, Venture Capitalist and investor)
        Fast and reliable VPN that's perfect for streaming

        Surfshark is a very impressive VPN considering they’ve only been on the market for a short time. They offer all the great features you expect from leading VPNs who’ve been in business for much longer. Plus, you can connect to an unlimited number of devices simultaneously.

        Our only qualm with their service is that their iOS and Mac OS apps are not as sophisticated as their Windows or Android counterparts.

        You can take Surfshark for a spin with their 30-day money-back guarantee.

        Surfshark
        4.7 / 5.0
        Detailed expert review of Surfshark
        Ran Greenberg
        (New-Media and online expert, Venture Capitalist and investor)

        Surfshark hasn’t been around for very long, but in a short time, they’ve created a powerful VPN. We think their service is comparable to top-rated and established industry leaders.

        Their features include reliable security, impressive speeds, and the ability to stream geo-restricted content from all over the world. And that’s just the tip of the iceberg.

        Here’s a detailed overview of the Surfshark platform and all its features:

         

        Streaming

        You’ve got to give Surfshark credit on their bold stance on Netflix. They don’t make any vague claims without specific commitments. From the get go, they promise you can unblock Netflix US as one of their main features.

        Even major VPN providers such as ExpressVPN or NordVPN don’t manage to unblock Netflix consistently. We’ve also found issues with both those providers when attempting to stream Netflix and HotStar in India, or accessing Netflix France.

        Surfshark is still a relatively new VPN, and so far, they’ve stayed under Netflix’s radar. Of course, this could change as they gain popularity in the future.

        This VPN also lets you easily stream Hulu and BBC iPlayer. While testing the streaming quality, we didn’t encounter any sudden drops in connection or slowing speeds.

         

        Torrenting

        P2P sharing and torrenting are both supported on Surfshark.

        According to their FAQ page, the majority of their servers allow P2P traffic. If you are running a P2P program when you connect to Surfshark, you’ll automatically be rerouted to their Netherlands servers. This helps guarantee your security.

         

        Server Network

        Surfshark’s smooth streaming experience is also made possible by the considerable size of their global server network. With over 500 servers in 50 countries and counting, you’re sure to find an optimal server near you.

        They have servers in major regions such as the United States, United Kingdom, Hong Kong, Australia and all across Europe.

         

        Speed

        Surfshark claims to offer “ultra-fast speed”. We speed tested major servers to give us an idea of how fast they really are.

        Our base speed without using a VPN was in 60 Mbps. While using Surfshark’s nearby European servers, we averaged 45-50 Mbps, while more distant servers in the U.S. averaged 20-25 Mbps.

        Across the world in Australia and New Zealand, we averaged 10-20 Mbps. These speeds are excellent, but we’ll continue to monitor them as Surfshark increases its member base.

        As Surfshark is still new, their servers are not yet saturated with too many users. This definitely contributes to their impressive connection speeds. They're currently faster than other VPN services in almost every country that we tested.

         

        Security

        When it comes to security, Surfshark proves exceptional. Their robust list of security features includes all the standard features you’d get with a leading VPN provider, and more.

        Their CleanWeb feature provides sophisticated ad blocking technology to block all pop-up ads, malware threats, and trackers.

        They offer military-grade AES 256-bit encryption and a MultiHop double VPN chain. This way you’re able to encrypt your data across two or more servers, enhancing your security.

        An automatic kill switch ensures your private online activity isn’t vulnerable to sudden drops in connection. Plus, the Zero-knowledge DNS provides a private DNS on every server, leaving virtually no chances of anyone spying on your activity.

        Surfshark also secures your data with secure encryption protocols such as OpenVPN and IKEv2.

        The most impressive thing about Surfshark’s commitment to privacy and security is that they voluntarily hired a renowned cybersecurity firm, Cure53, to conduct an independent security review on their browser extensions.

        Many doubt the legitimacy of VPN providers’ security claims. Conducting an independent audit shows how seriously Surfshark take their responsibility towards their users. We've hired Cure53 professionals for our own reviews before, and we're confident that they perform a thorough and unbiased analysis. We're happy to trust their verdict, as there's no guarantee any service will pass their serious testing.

        The results of the audit were overwhelmingly positive. The audit only found two very minor vulnerability issues marked “low severity” that were not directly related to the browser extensions themselves.

         

        Logging

        Surfshark has a strict no-logs policy. Their FAQ tells you exactly what they do not collect:

        ● Incoming or outgoing IP addresses
        ● Browsing activity
        ● Downloads or purchasing history
        ● VPN servers you use
        ● Used bandwidth
        ● Session information
        ● Connection timestamps
        ● Network traffic

        The only pieces of information they collect are user email addresses and billing information.

        They back this claim up with the fact that they are located in the British Virgin Islands. This independent territory is known for its lack of data-retention practices and laws favoring privacy.

        We’re more than happy with their no-logs claim as well as their transparent privacy policy and warrant canary.

         

        Price and Value for Money

        Surfshark’s three subscription plans are reasonably priced and very straightforward to understand. They offer the same features across all payment plans.

        Unfortunately, they don’t offer a free trial period, but you can try Surfshark risk-free with their 30-day money-back guarantee.

        What’s more, they currently offer unlimited device connections per account, something we suspect they’ll keep for existing users but won’t offer as a standard feature for long. We suggest signing up now if multi-device connections are important to you.

        Surfshark accept a variety of payment options including all major credit cards and cryptocurrencies — ensuring your full anonymity.

         

        Device Compatibility

        When it comes to device compatibility, Surfshark still has some room for improvement. They offer unlimited device connectivity for each account, but their native apps are not consistent across all devices.

        For example, their Windows and Android native apps allow you to configure your security protocols in the settings. Their Mac OS and iOS apps do not.

        They offer device compatibility with:

        ● Google Chrome
        ● Mozilla Firefox
        ● Android
        ● iOS
        ● Windows
        ● Amazon Fire TV
        ● MacOS
        ● Linux

         

        Customer Support

        Our experience with Surfshark’s customer support was pleasant and reliable. Their 24/7 live chat representatives answered promptly and provided helpful answers to all our questions.

        If you come across any issues with Surfshark, you have a number of places to turn to. You can find answers to your questions in their set-up tutorials, troubleshooting guides, FAQs, or billing information pages.

        Alternatively, you can contact them directly via e-mail or live chat.

        They also feature a VPN Learning Center on their website where you can learn all about VPN basics.

         

        Ease of Use

        Surfshark has a minimalist user interface designed for ease of use. The Mac OS native app features a white interface with grey accents. On the left is a clear list of all their VPN servers, along with a search bar to help you quickly find what you’re looking. In the center right is a “Quick Connect” button. This will automatically connect you to the most optimal server based on your location.

        surfshark2

        The intuitive platform makes for a smooth user experience, even for beginners.

        The same can be said of their simple browser extension:

        surfshark

         

         

        Conclusion

        All in all, we think that Surfshark is the best VPN you’ve never heard of. In their first year, they created an extensive suite of premium features that rival what their competition has accomplished in five years! Their security, streaming, and support are comparable to some of the most established VPNs. Because they're new and building their brand, Surfshark can’t afford to make mistakes like having slower servers in third world countries. Now seems like the perfect time to jump on the Surfshark bandwagon.

         

        Pros:

        ● Offers browser extensions for Chrome and Firefox
        ● Accepts Bitcoin and offers 30-day money-back guarantee
        Unlimited devices
        ● Supports P2P file sharing
        ● 24/7 live chat support
        ● Amazon Fire TV compatibility
        ● CleanWeb ad blocker
        No-logs policy
        ● Kill switch
        ● Zero-knowledge DNS and strong encryption
        ● MultiHop capability

         

        Cons:

        ● Not as many servers as leading providers
        ● Not all security features are implemented across all apps

         

        If you’re looking for a fast, reliable and secure VPN to stream content with, Surfshark is a great option. However, their native Mac OS or iOS apps don’t yet include all their security features. If you’re a security conscious Mac user, we’d recommend going with a more established provider, such as NordVPN , for now.

        Get Surfshark Today!

        • 500+ servers in 50 countries
        • Offers browser extensions for Chrome and Firefox
        • Accepts Bitcoin and offers 30-day money-back guarantee
        • Unlimited connections and strong encryption
        • Supports P2P
        • 24/7 live chat support
        • Get started with Surfshark now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: Unlimited
        VPN Plans: www.surfshark.com
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