Private Internet Access Reviews 2019 - Why 4.5 Stars?

Katie Kasunic | Updated on 4th December 2019
Technology Researcher

Private Internet Access (PIA) is one of the most popular VPNs on the market. True to its name, this provider is best known for its strict no-logs policy and commitment to user privacy.

Is PIA truly as trustworthy as they claim when it comes to protecting user privacy and anonymity? How does it perform in other categories like streaming, torrenting, and safety?

We tested PIA ourselves to find out, and the results are in. Some of the highlights of PIA’s VPN service include its user-friendly interface, robust security, anonymous torrenting, and support for 10 simultaneous devices.

Downsides include variable speeds and inconsistent ability to access popular streaming sites.

PIA can unblock Netflix US, but it can't access Netflix libraries from any other country. For that, we've had more consistent results with NordVPN.

Streaming - Does PIA Work with Netflix?

With popular streaming sites like Netflix constantly cracking down on VPN use, there’s no guarantee that most VPNs will be able to access geoblocked streaming content.

We had mixed results with PIA. The good news is that all three of the US servers that we tested were able to access US Netflix content without being blocked by the dreaded proxy error.

We were also able to access UK Netflix on both servers that we tested, as well as Netflix content in Canada and Australia.

The downside is that we were unable to access Netflix in other server locations that we tested, including Germany, Mexico, and Japan.

PIA was also not able to access content on Hulu, Amazon Video, or BBC iPlayer in any of our tests.

If you're looking to unblock Netflix and other streaming sites from across the globe, NordVPN is a reliable choice. It's fast, secure, and unlimited.

PIA Speeds

PIA has a large network of 3,300+ servers in 30+ countries. Larger server networks are generally good news for a VPN’s speed, because more servers mean less crowding.

To understand the results of VPN speed tests, it’s important to know what your starting connection speed is before connecting to a VPN server.

The starting speed can then be compared to the speeds you get while connected to the VPN’s servers.

In this case, we started out with a base connection speed of 70 Mbps.

We started out our speed test by using PIA’s automatic connection feature, which directed us to a nearby server in the US. Our average speed was 34 Mbps.

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However, when we ran the speed test again just a few minutes later on the same server, our speed was less than 15 Mbps.

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The rest of our speed tests showed similar inconsistencies. We got our highest speed—58 Mbps—through one of the UK servers:

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We also were pleased with our speed of 51 Mbps through PIA’s Canadian server:

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However, most other servers that we tested resulted in speeds less than 20 Mbps.

Our speed test in Germany gave us only 16 Mbps:

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Across the world from our physical location, the servers in Hong Kong and Australia gave us extremely slow speeds of less than 10 Mbps:

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When it comes to the most common online activities like browsing and streaming, inconsistent speeds can get frustrating quickly.

Although PIA was able to give us excellent speeds in some locations, the speeds weren’t very stable, and many locations significantly slowed us down.

PIA’s performance may vary depending on where you are physically located and which server locations you plan on regularly using.

Is PIA Good for Torrenting?

PIA states clearly on their website that they offer full P2P support. Torrenting is allowed on all servers in the network.

The provider’s strict no-logs policy is great for anonymous torrenting. The VPN also offers an automatic kill switch, which will keep your P2P activity secure even if the VPN connection unexpectedly drops, as well as port forwarding.

Security - Is PIA Safe?

PIA claims to be a great VPN for security and anonymity. The security features offered by PIA reflect the VPN’s focus on safety.

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If you aren’t interested in exploring PIA’s advanced features, the VPN will still keep your connection safe with IP masking, data encryption, IPv6 leak protection, DNS leak protection, and a firewall.

When we tried connecting to PIA before touching any of the settings, the VPN was able to successfully protect us with no DNS or IP leaks detected.

We tested this on several websites. Here is our result from the dnsleak website while connected to one of PIA’s UK servers:

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As you can see, our real IP address and physical location in the US was not detected.

Experienced users will appreciate PIA’s advanced security features, which are easily enabled in the app’s settings. These features include an automatic kill switch, malware and tracking protection, and port forwarding.

Encryption

PIA gives you a lot of freedom to customize your encryption algorithm and protocols. The default setting protects your connection with AES 128-bit encryption.

This algorithm is extremely secure, but not at the same level as the now common AES 256-bit encryption.

Luckily, it’s simple to change this setting if you prefer. You can manually select your encryption algorithm and handshake encryption in the settings interface.

If you don’t know what any of this means, don’t worry. PIA has detailed explanations on their website of each encryption type and how to decide which is best for you.

PIA’s dedicated apps use an OpenVPN protocol, with the option to choose between UDP and TCP connections. The exception is the iOS app, which uses IPsec.

Manual configuration is also supported with OpenVPN, L2TP/IPsec, PPTP, and SOCKS5 Proxy.

Does PIA Keep Logs?

There is one thing that categorically impressed us: PIA really keeps to its no-log policy.

PIA is based in the US and therefore is required to comply with US laws and demands. This means that if the government requests information from PIA, then PIA is required by law to hand over any relevant data that they have collected.

Because of its US headquarters, PIA also falls under the jurisdiction of the 5/9/14-Eyes Alliance, which should make privacy lovers nervous.

But with PIA, we’re not so worried.

Unlike many VPN providers, PIA’s privacy policy is extremely clear. It explicitly states that PIA “does not collect or log any traffic or use of its Virtual Private Network ("VPN") or Proxy.”

PIA has also had several opportunities to prove that they stick to this policy. Both in 2015 and in 2017, the government demanded log data from PIA regarding an ongoing investigation. On both separate occasions, PIA did not have anything to hand over.

While it’s hard to test whether a VPN retains data logs of its users or not, these events are a great sign that PIA truly does not keep any logs.

Does PIA Have an Adblocker?

PIA’s VPN service includes adblocking as part of their MACE feature, which can be easily turned on in the settings.

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The MACE feature blocks adware, tracking, and malware whenever the VPN is enabled. It is available on Windows, Mac, Android, and Linux, but currently not iOS.

We tested PIA’s adblocker on several websites that are normally filled with advertisements. The MACE feature was able to successfully block all of the ads that we encountered.

Does PIA Work in China?

Bypassing the Great Firewall of China is so challenging that many VPNs won’t function within the country.

Unfortunately, PIA is not currently able to offer reliable connections to customers in China.
Some users in China have success with PIA using the less secure but harder to detect L2TP protocol. However, even this is not guaranteed.

While you might get lucky, we don’t recommend choosing PIA specifically for use in China.

Price and value for money

One of the reasons that PIA is such a popular VPN service is because of its reasonable prices. Many premium VPNs with comparable features charge more for their service.

If you are mainly interested in a VPN for security and anonymity while browsing or torrenting, PIA offers good value for the price. When you consider the big discounts offered on longer subscription plans, the value is even better.

However, there are other VPNs in the same price range that have strengths that PIA lacks, such as stronger streaming support and more reliable speeds. It all comes down to what you are looking for.

Unfortunately, PIA does not offer a free tier or a free trial, so the best way to try out the service is to purchase an affordable monthly subscription.

If you decide PIA isn’t for you, you can take advantage of PIA’s 7-day money-back guarantee. This is a shorter refund window than many of PIA’s competitors, but still should be plenty of time to make a decision.

Is PIA Compatible with my Device?

PIA offers dedicated apps for all major platforms, including:

  • Windows
  • Mac
  • Android
  • iOS
  • Linux

Features are similar across apps. The exception is the iOS app, which lacks the MACE adblocking feature and uses the IPsec protocol rather than OpenVPN.

PIA also offers secure browser extensions for Chrome, Firefox, and Opera.

If you prefer manual installation, PIA offers in-depth installation guides on their website. PIA can also be installed on compatible routers, including DD-WRT, Tomato, and pfSense.

One big advantage to PIA’s service is that you can connect up to 10 simultaneous devices with a single account. This is more than most of PIA’s competitors.

PIA Customer Service

One area where PIA is falling behind some of its top competitors is in customer service. PIA does not offer the 24/7 live chat support that we have come to expect from top VPNs on the market.

Instead, you have to rely on a ticket request system through the website. While this system does work, and users tend to report positive experiences with the support staff, you won’t always get a fast reply.

We reached out to support with some questions, but have yet to hear back over 24 hours later. This would be a frustratingly long response time for someone experiencing real issues with the service.

PIA’s biggest positive feature when it comes to support is its website. The support section of the site has some great resources, including easy-to-follow installation guides, troubleshooting walkthroughs, FAQs, and a searchable knowledgebase.

If you’re willing to spend the time searching these resources, you can probably find the solution to most problems without needing to contact the support team in person.

User Experience

The user-friendly interface of PIA’s dedicated apps is one of the highlights of the service.

When you open the PIA app for the first time, getting started is as simple as entering the login credentials that were emailed to you when you bought your subscription.

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It’s easy to get started once you’ve entered your credentials. You can connect to your most recent server location with a single click by pressing the big power button in the center of the screen.

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The first time you connect, the app will be set to automatically connect you to the fastest server in your area.

To manually select your server location, click on your current location. A list of all available server locations will pop up. Just select the one you want, then click the power button.

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The server selection interface is pretty user-friendly. It lists the current ping times for each server location in ms, with shorter ping times being better.

As you can see in the image above, the fastest servers have their ping times displayed in green, while slower servers are displayed in yellow. This makes it easy to choose the best server.

You also have the option to save servers to a list of your favorites.

Back on the app’s main page, the settings can be accessed by clicking the three dots in the upper right corner and selecting Settings.

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The settings interface is well-organized and gives you a lot of freedom to customize your features without any hassle.

Overall, PIA is one of the most user-friendly and intuitive apps that we’ve reviewed.

Although it has plenty to offer experienced users, VPN beginners should have no problem using the VPN.

Conclusion

Despite not having the best speeds or customer support, PIA still offers a solid VPN service at an affordable price.

If you’re looking for a trustworthy provider that values user privacy and offers strong security, adblocking, and anonymous torrenting, PIA may be a good option for you. The service is also wrapped up in an extremely user-friendly package.

However, unreliable speeds and inconsistent geo-spoofing abilities mean that PIA may not be the best choice for HD streaming or high-bandwidth gaming.

Although it can unblock Netflix US, PIA can't access BBC iPlayer, Hulu, or Netflix libraries outside the US. For reliable, fast access to hundreds of international streaming services, we recommend NordVPN instead.

Features Details
Number of countries with servers 32
Number of servers 3375
Does VPN keep logs? No
Does VPN include a kill switch? Yes
Number of devices per license 10
Ease of Use 4.7 / 5.0

Although the Private Internet Access (PIA) website looks a bit dated at first glance, installing PIA is fast and easy. After choosing a subscription plan and completing payment, you will receive an email containing your login credentials.

Downloading the correct software for your device takes only a minute or two. All that’s left is to enter your login credentials and PIA is ready to use.

You can connect to PIA right away with a single click. The app will automatically connect you to a nearby server.

The settings, which are easy to access and navigate, give you some freedom to customize the app, but the VPN can also be used right away without a hassle.

Pricing 4.6 / 5.0
Yearly
$3.33 /month
6 Months
$5.99 /month
Monthly
$6.95/month

PIA offers three pricing packages, each with the same features. The only difference between plans is the subscription length. Discounts are offered on longer subscriptions.

PIA does not offer a free trial but does have a 7-day money-back guarantee. If you want to try out the service, we recommend purchasing a monthly plan and taking advantage of the money-back guarantee to decide if PIA is right for you before purchasing a longer subscription.

There are many different payment options, including major credit cards and popular online payment platforms. PIA also accepts several forms of anonymous payment, including gift cards, Bitcoin, and other cryptocurrencies.

Reliability & Support 4.7 / 5.0

Despite the somewhat cluttered homepage, the PIA website’s support section is attractive and easy to navigate.

There are a number of helpful resources, including a searchable knowledgebase, FAQs, and detailed installation guides. You can also find documentation of all the features offered with the VPN. The troubleshooting and technical support resources are quite helpful and should be enough to solve most common concerns.

It’s a good thing that the website’s resources are so helpful because the only ways to get in touch with the support staff is to reach out on Twitter or to submit a request through the website’s ticket system.

Unfortunately, it can take over a day to receive a response. At the time of this review, there is a note on the support page explaining that response times are currently delayed due to higher than average ticket queues.

The Bottom Line

User-friendly, affordable, and privacy-friendly, but has some downsides

PIA is a user-friendly VPN with robust security features that are easy to configure to meet your preferences.

The VPN performs well when it comes to security and anonymity, but inconsistent speeds and shaky geo-spoofing abilities mean that PIA isn’t the best choice for streaming.

We also weren’t very impressed with PIA’s customer support. Despite its downsides, PIA still has a lot to offer at an affordable price.

  • No-logging policy
  • Unlimited bandwidth and usage
  • Up to five simultaneous connections
  • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
  • Over 3,000 servers in 25 countries worldwide
  • User-friendly interface
  • Get started with Private Internet Access now
Money Back Guarantee (Days) : 7
Mobile app :
Number of devices per license : 10
Watch the short video review and tutorial below of Private Internet Access
Private Internet Access User Reviews
3.5
JJ Sanders
Nov 15, 2019
  •  1
Did not protect me!

Nice and easy to use, a great interface, but I have received several copyright infringement notices from MY ISP while using PIA. Their customer service worked with me over and over and they were not able to make PIA work for my Win 7 computer. At first it was leaking my Ipv6 info, and now it is something else. And I am in big trouble. I had previously used a simple anonimizer with no problem for years. DON'T USE PIA!


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Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    John
    Sep 10, 2019
    •  1
    PIA Sucks

    If you are shopping for a VPN I am here to tell you NOT to buy a product called PIA (Private Internet Access). The reasons are short and sweet: (1) it will degrade your internet speed just about to uselessness (mine went from 150 Mbps to ~30 Mbps) and (2) if you try to cancel they will not refund your subscription fee. After 4-5 attempts to resolve the speed issue they gave up.


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      Seamous O'Reason
      •  5
      I Trust PIA

      PIA has been protecting me for years now and been very easy to use. Payment via gift card is straightforward and an excellent option -- though a more expensive option since you won't get as many days as you would via other sources for the same amount of money. However, PIA has proven itself to be trustworthy with its no logs policy. That in itself makes me a loyal and continuing subscriber.


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