CyberGhost VPN Review by our expert
Rating ?
4.8 / 5.0
Features 4.7 / 5.0
Ease of Use 5.0 / 5.0
Pricing 4.7 / 5.0
Reliability & Support 4.8 / 5.0

After their acquisition by Israeli company Kape Technologies (previously known as Crossrider), worrisome rumors circulated regarding CyberGhost’s privacy. Their new parent company was the subject of numerous scandals. These included accusations of hiding malware in software bundles to infect user devices with “adware a...

updated: Jan 16, 2019
CyberGhost VPN User Reviews
4.5
EJT
Jan 16, 2019
  •  4
Mind of its own...

Connects when it wants to for some reason. Sometimes it behaves for days and then suddenly, when I'm watching Netflix, boom it activates on its own. A couple of times I had to do an End Task because it would keep getting back on just after I'd shut it down. That is my only issue. The rest is pretty awesome and works very well! Couldn't ask for more! Thx!


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    Kristian Nophsker Cyberghost
    Jan 16, 2019
    •  5
    Internet Protocol Protection and Privacy made easy

    So far everything has been smooth from start to finish. I am more than pleased for the time being! Choosing the location by country is a neat feature along with the program having the ability to run on start up and restart.


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      Gyanee
      Jan 16, 2019
      •  5
      Excellent and reliable.

      Very easy to connect. Had a few problems when installing it for the first time. But it has been plain sailing since. Hardly ever disconnects. One can only hope that it does what it says, and that it stops snoopers, government or otherwise, from locating the user.


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        Features Description
        Number of Server Locations (countries) 60
        Number of servers 3000
        Number of IP Addresses 3000
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 7
        Ease of use - CyberGhost VPN 5.0 / 5.0

        Using CyberGhost is as easy as it gets. After choose a pricing plan you’re happy with, creating a secure account, and entering your payment method, the app will begin downloading automatically.

        Once downloaded, it will walk you through the installation process so you can start using the native app on your device. They recently launched CyberGhost 7 with a totally revamped interface that is simple, clean and intuitive to navigate.

        CyberGhost is designed to for easy use. On the Mac OS native app, you’ll see a menu on the left where you can access your favorite servers, all available servers, servers optimized for downloading, or servers optimized for streaming. Below that, you’ll find a new section where you can configure advanced connection features or set smart rules.

        If you don’t want to customize your settings, you can easily get going by selecting the automatic “Connect to: best location” on the right-hand side of the window.

        Alternatively, you can click on the settings icon on the top right corner of the screen and head to the settings page. There, you’ll find a tab for customizing your general settings, account settings, or connection settings.

        Download

        Watch the short video review and tutorial below of CyberGhost VPN
        Pricing 4.7 / 5.0
        18 Months
        $2.75 /month
        6 Months
        $4.99 /month
        1 Month
        $11.99/month

        CyberGhost offers a choice of different-length pricing plans.

        Every pricing plan includes the same features and you can try them all with a 45-day money-back guarantee. The Android and iOS apps also include a 7-day free trial.

        You can pay using:


        • Major credit cards like Visa, MasterCard, and AmericanExpress

        • PayPal

        • Bitcoin for the highest possible level of anonymity


        The longer plans give you better value for money.

        Reliability & Support 4.8 / 5.0

        CyberGhost’s reliability is one of the best in the industry. They provide you with a variety of helpful resources and responsive support options if you need them.

        The CyberGhost website features an extensive Help page where you’ll find:


        • Detailed guides for Windows, MacOS, iOS, Android, Linux, Amazon Fire OS, Kodi Media Centers, Game Consoles, Routers and other devices, native protocol usage, and practical tips like how to stream Netflix, etc.

        • Step-by-step troubleshooter guides for various issues such as: contacting support, connectivity issues, account/subscription issues, anonymity leaks, streaming problems, etc.

        • FAQ page


        If you can’t find an answer in one of their resources, you can easily contact their support team by clicking:

        • Submit a Request” Button on Help Page

        • Create a Ticket” in the footer section of their website

        • Chat with us” 24/7 online chat on the bottom right corner of the screen


        When reaching out to them with our questions, we received a helpful response in less than 5 minutes via online chat. When we submitted a ticked, they replied with a detailed, thought-out email.

        The Bottom Line
        Daniel Krohn
        (Technical writer, ex-robot manual creator gone privacy enthusiast/VPN expert)
        Efficiency meets plug-and-play functionality with this VPN

        Despite their integrity being questioned after their acquisition by Kape Technologies, it is clear that CyberGhost has not budged on upholding the high standards their customers expect.

        They continue to provide a top-notch VPN service with high quality features, dependable support, an easy-to-use interface, and an unwavering commitment to their users’ data privacy.

        CyberGhost VPN
        4.8 / 5.0
        Detailed expert review of CyberGhost VPN
        Daniel Krohn
        (Technical writer, ex-robot manual creator gone privacy enthusiast/VPN expert)

        After their acquisition by Israeli company Kape Technologies (previously known as Crossrider), worrisome rumors circulated regarding CyberGhost’s privacy. Their new parent company was the subject of numerous scandals. These included accusations of hiding malware in software bundles to infect user devices with “adware and other monetizing methods”.

        Thankfully, CyberGhost has since proven that although their ownership may have changed, their original policies and conduct are here to stay. They continue to operate as a distinct entity from their headquarters in Romania, which is a safe haven for privacy laws.

        Streaming

        If you want to use CyberGhost to stream your favorite movies and TV shows, you’ve chosen the right VPN.

        The CyberGhost app comes with a dedicated streaming profile, which is automatically configured to choose servers that are optimized for streaming. Simply select the dedicated profile and let the app do the rest.

        CyberGhost includes an effective ad and malware blocker. This means you’ll never be interrupted mid-movie with annoying pop-up ads that threaten the safety of your device.

        cyberghost review

        Start Streaming Now

        Speed

        Fast connection speeds are crucial when choosing a VPN, whether you want uninterrupted surfing or buffer-free, seamless streaming. CyberGhost won’t let you down when it comes to speed.

        For fast streaming, you should be connected to a server as close to your real location as possible. Their global network of servers is comprised of 3,000+ servers in 60 different countries and counting. This means you’re practically guaranteed to find a server near you that won’t compromise your browsing speeds while connected.

        According to their website, CyberGhost are actively searching for reliable data centers to partner with. They are also working to develop their own data centers to ensure the continuous growth of their network.

        When conducting speed tests using CyberGhost, we found download speeds of 8.69 Mbps and upload speeds of 31.14 Mbps on their U.S. based server.

        CyberGhost review speed test

        Their UK server also gave us an excellent 9.33 Mbps download speed and 32.65 Mbps upload speed.

        CyberGhost review speed test

        And, their European server in Germany racked up an impressive 11.49 Mbps download speed and 32.60 Mbps upload speed.

        CyberGhost review speed test

        CyberGhost's website declare that the minimum bandwidth on your connection won’t fall below an average of 6 Mbps, while at the maximum potential can reach speeds of up to 600 Mbps.

        Of course, there are many factors that can affect your connection speeds. These include your original connection speed without using a VPN, the quality of your internet infrastructure backbones, your distance from your chosen VPN server, and the number of users sharing a server at a particular time.

        To give you the best possible speeds, CyberGhost take measures such as offering a data compression feature. This compresses images and other elements, helping your data usage remain at a minimum, allowing for the highest speeds possible.

        All in all, CyberGhost manages to provide some of the most impressive connection speeds we tested.

        Torrenting

        When it comes to torrenting, CyberGhost is ahead of the game offering torrenting optimized servers. These servers meet special conditions for speed, stability, performance, and compatibility so you can enjoy the smoothest P2P torrenting experience. They also offer port forwarding if you’re interested in uploading files.

        They also offer a preconfigured torrenting profile. This allows you to launch your selected torrent client and VPN connection with the best server available in one click. Their no-logs policy (see below) guarantees your safety and anonymity while you torrent.

        Start Torrenting Now

        Security

        Despite the security concerns brought up after CyberGhost’s acquisition, they’ve consistently proven their commitment to data privacy and online safety.

        CyberGhost’s security features are industry-leading. They offer:

        Military-Grade Encryption

        With AES-256 bit encryption, you’re guaranteed the highest level of data encryption available. They also offer a wide range of protocols such as OpenVPN, L2TP/IPsec, PPTP. Plus, DNS leak protection and an automatic kill switch will keep you safe if your connection drops unexpectedly.

        Is CyberGhost Safe? CyberGhost's No-Logs Policy

        CyberGhost is based in Romania, which is not part of the 14-Eyes alliance. Rest assured that CyberGhost won’t store your data, so can’t release it to any 3rd parties.

        Their privacy policy clearly states:

        “Log data: CyberGhost keeps no logs which enable interference with your IP address, the moment or content of your data traffic. We make express reference to the fact that we do not record in logs communication contents or data regarding the accessed websites or the IP addresses.

        CyberGhost VPN records exclusively for statistical purposes non-personal data (such as for example, data regarding the utilization degree of the servers), which do not represent in any moment a danger for your anonymity. Such serve exclusively for the improvement of the service quality.”

        They also publish a transparency report on their website, as a sign of dedication to their honesty towards their users.

        Ad Blocker

        CyberGhost's ad-blocker works by removing part of the code that tries to pull an ad from a dedicated server. This means you won't be bombarded with annoying ads while you're browsing or streaming. This process happens on CyberGhost’s servers so less data is transmitted to you, meaning you won’t experience any decreases in streaming speed. Win-win!

        Malware Blocker

        Many sites contain harmful content or viruses, ready to infect your device and uncover sensitive personal information. CyberGhost’s malware blocker verifies the URL of each website you visit. They do this by checking the URL against a public database, replicated in the CyberGhost environment to guarantee anonymity. This protects you from malicious content that could compromise your device or privacy.

        Automated HTTPS Redirect

        Their automated HTTPS redirect feature forces your connection to connect to HTTPS, in order to ensure you only visit the most secure version of any website.

        This stops you from venturing into unsafe online banking sites, or when you are browsing the internet using public WiFi networks.

        Online Tracking Block

        Almost every single website on the internet today uses some sort of tracking mechanism. Sites track your online behavior so they can adapt content or ads that will make you act in their favor.

        CyberGhost has developed a feature to stop sites that monitor you in their tracks (pun intended). Their software scans your destination site for tracking codes, and removes anything it deems to be threatening. You can freely browse the internet without sites monitoring your behavior.

        NoSpy Servers

        If you’re looking for even more security, you can opt for their extra “NoSpy Servers” feature.

        These NoSpy Servers are available through their dedicated NoSpy data center located in Romania, built with the objective of keeping users safe from mass-surveillance or 3rd party interference. Only the CyberGhost team can access and operate these special servers, so your risk of identity or data exposure is significantly reduced.

        What’s more, these servers have premium hardware and a dedicated uplink integrated in them, allowing for even faster browsing speeds than the regular CyberGhost servers. They also offer the added bonus of extended bandwidth for data-intensive activities such as torrenting.

        Price and Value for Money

        CyberGhost offers a choice of pricing plans.

        Every pricing plan includes the same features and you can try them all with a 45-day money-back guarantee. The Android and iOS apps also include a 7-day free trial.

        You can pay using:

        • Major credit cards like Visa, MasterCard, and AmericanExpress
        • PayPal
        • Bitcoin for the highest possible level of anonymity

        Device Compatibility

        CyberGhost has native apps available for:

        • Windows
        • Mac OS
        • iOS
        • Android
        • Amazon FireStick

        They also provide guides if you’re interested in manually setting up using OpenVPN and L2TP/IPsec connections on Linux or your router. You can also download free proxy browser add-ons for Google Chrome and Mozilla Firefox.

        Best of all, one account lets you connect to up to 7 devices simultaneously.

        Customer Support

        As we mentioned above, the CyberGhost website features a useful Help page with:

        • Detailed guides for Windows, Mac OS, iOS, Android, Linux, Amazon Fire OS, Kodi Media Centers, Game Consoles, Routers and other devices, Native protocol usage, and practical tips like how to stream netflix, etc
        • Troubleshooters for various issues: contacting support, connectivity issues, account/subscription issues, anonymity leaks, streaming problems, etc
        • FAQ page

        You can also contact their responsive customer support team via:

        • Submit a Request” Button on the Help Page
        • Create a Ticket” in the footer section
        • Chat with us” 24/7 live online chat

        When reaching out to their live chat team, we received a helpful response in less than one minute. The 24/7 support means you'll definitely get the answers you need, when you need them.

        However, if you want a more detailed and in-depth response, you’re better off contacting their email support team via creating a ticket. It will take longer for a response, but will give you a better and more thought-out answer.

        User Experience

        If you don't want to manuall configure your VPN, CyberGhost is an excellent option. Their pre-configured profiles give you 1-click access to the best possible server for your specific needs. It’s ideal for bypassing geoblocks to stream Netflix, BBC, and Hulu, or to connect to P2P platforms for torrenting.

        The intuitive CyberGhost 7 interface is also wonderful for navigating and manually configuring custom settings.

        Their native app offers an “Advanced Features” section where you can customize your connection features and smart rules.

        In the Connection Features window, you’re able to customize features like Ad Blocker, Malware Blocker, Data Compression, Online Tracking Blocker, and Automated HTTPS Redirect features.

        CyberGhost review

        In the Smart Rules window, you can customize your protection by securing the connections you want, when you want them.

        cyberghost review

        For example, you can set a rule to auto-connect on startup, or specify if you want the app to: “Ignore”, “Ask me what to do”, or “Always connect to” specific Wi-Fi networks.

        Conclusion

        It’s clear that CyberGhost is an excellent VPN provider. They provide above-average security features, an intuitive interface, and countless other unique features to make your browsing experience the best it can be.

        If you’re looking for a VPN provider for streaming and torrenting, CyberGhost is one of our top recommendations.

        Still on the fence about CyberGhost? Here’s a list of pros and cons to help you decide for yourself.

        Pros:

        • Automatic kill switch
        • High speeds
        • Unlimited bandwidth
        • Over 3000 servers worldwide
        • 45-day money-back guarantee
        • Reliable support: live chat or email
        • Apps for Windows, Mac, iOS, Android, Linux, routers
        • Strict no-logs policy, based in Romania
        • 256-bit AES encryption
        • Simultaneous connections on up to 7 devices
        • DNS and IP leak protection
        • OpenVPN, L2TP-Ipsec, and PPTP protocols

        Cons:

        • The response from submitting a ticket takes a bit longer than average wait times
        • Although disproved, rumors concerning recent acquisition are troubling to some
        • Monthly plan price is higher than industry standard

        Still not sure? You can always try CyberGhost risk-free using their 45-day money-back guarantee, to see if it’s the right VPN for you.

        Try CyberGhost Today

        • Dedicated servers for torrenting and file-sharing
        • Automatic kill switch
        • Strict no-logs policy
        • Ultra-Fast Streaming on Netflix, Hulu, and BBC iPlayer
        • Massive network of over 2,900 servers in 60+ countries
        • Connect up to seven devices per account
        • User-friendly interface with pre-configured profiles
        • Get started with CyberGhost VPN now
        Money Back Guarantee (Days): 45
        Mobile app:
        Devices per license: 7
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