CyberGhost VPN Review by our expert
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4.8 / 5.0

CyberGhost is a reliable high-speed VPN with military-grade security features. It operates 3,500+ servers across 60 countries and offers optimized servers for torrenting and most streaming services. Let’s take an in-depth look at its features and policies to find out if this is the best VPN for you. CyberGhostVPN: Are the Rumors True? Savvy VPN users will have heard rumors circulating that Cy...

updated: Apr 24, 2019
CyberGhost VPN User Reviews
4.4
Laurie
Apr 24, 2019
  •  5
Easy to use!

I love how easy CyberGhost is to use! I am American and my husband is Canadian so we split our time between the two countries. Sometimes I have to use a VPN just to access my bank statements. Thanks for an easy to use program!


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    S Pruett
    Apr 24, 2019
    •  5
    Service is great

    Fast, easy to use, never a problem with Cyberghost! I like the drop down selection so that you can choose which location you would like to be connected to. I consider this the best money I have ever spent on an app.


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      Martin Sidoli
      Apr 22, 2019
      •  5
      Probably the best source of protection from snoopers

      This latest version is the best so far. The interface is slick & easy to use & the side bar with choices can be extended or hidden as desired. I have checked how well it works by using an IP locator & my own IP is completely hidden & not accessible. Keep up the good work.


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        Features Description
        Number of Server Locations (countries) 60
        Number of servers 3500
        Number of IP Addresses 3500
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 7
        Ease of Use 5.0 / 5.0

        CyberGhost’s strength lies in its intuitive apps and easy installation process. It’s clear that the company focused on functionality and ease of use throughout the design process.

        CyberGhost features one-click installation. Once you choose and buy your plan, you’ll be guided through a simple installation process and protected almost instantly.

        Choosing a server is easy. Native apps give you the option to automatically connect to the best server location for quick protection. You can also manually select a server if you’re trying to bypass a specific geoblock.

        CyberGhost is perfect for new VPN users, but if you’re a veteran, you won’t be disappointed. The app is customizable, allowing you to choose your preferred VPN protocol, configure ports, and create a whitelist of websites to access with your local IP.

        Download

        Watch the short video review and tutorial below of CyberGhost VPN
        Pricing 4.7 / 5.0
        3 Years
        $2.75 /month
        1 Year
        $5.99 /month
        1 Month
        $10.99/month

        CyberGhost offers a subscription solution for all budgets, as well as a 45-day money-back guarantee.

        Prices change according to the length of your plan, and all plans include the same features. Its two and three-year subscriptions are heavily discounted and offer the best value for money. Plans automatically renew at the end of each billing period.

        You can pay with your Visa, Mastercard, or American Express credit card, PayPal account, or Bitcoin. If you’re security-minded, Bitcoin is the best option because it eliminates the need for CyberGhost to store any of your payment details.

        I was frustrated to discover that CyberGhost charged me more than I expected because of the conversion to my local currency.

        Reliability & Support 4.8 / 5.0

        There is an extensive help section on CyberGhost’s website. It includes tutorials, guides, an FAQ page, and in-depth explanations of its policies and features.

        If you run into trouble, you can contact its customer support 24/7 via live chat. You can also create a ticket by filling in a detailed request form.

        Unfortunately, its customer support needs improvement. During my tests, I encountered an error connecting to a US Netflix-optimized server. Although the agent I spoke to was friendly, they didn’t read my question thoroughly or have the technical experience to explain the solution to me.

        However, they provided me with a link to a step-by-step guide that solved my issue.

        The Bottom Line
        Kate Veale
        (Cybersecurity Researcher)
        Efficient, user-friendly VPN with dedicated streaming and torrenting profiles

        CyberGhost is a high-end VPN that’s packed with features. It is incredibly easy to install and configure. This alone makes it perfect for beginners.

        It passed most of my tests. Aside from being easy-to-use, it’s also lightning fast and user-friendly. When I connected to a local server, it even increased my connection speed. Unfortunately, I was very disappointed in its customer service.

        If you’re looking to invest in a VPN for streaming, torrenting, or browsing, CyberGhost might be your perfect match.

        CyberGhost VPN
        4.8 / 5.0
        Detailed expert review of CyberGhost VPN
        Kate Veale
        (Cybersecurity Researcher)

        CyberGhost is a reliable high-speed VPN with military-grade security features. It operates 3,500+ servers across 60 countries and offers optimized servers for torrenting and most streaming services.

        Let’s take an in-depth look at its features and policies to find out if this is the best VPN for you.

        CyberGhostVPN: Are the Rumors True?

        Savvy VPN users will have heard rumors circulating that CyberGhost cross prices itself. This means that if you go directly to their site, you'll see different prices that the special hidden discounts that are only offered to clients who bargain with them. The rumors are true. On this page, you can see the very best CyberGhost deals available.

        Streaming - Does CyberGhost Work with Netflix?

        Yes. Although I had trouble initially, I could stream Netflix with CyberGhost. I didn’t notice any speed reduction when I connected to CyberGhost’s US server. This is impressive considering my data had to travel halfway around the world.

        CyberGhost operates optimized servers for different streaming services. The “for streaming” tab in the app lets you select the service you want to access, and connects you to the corresponding server.

        All its plans come with unlimited bandwidth; this reduces buffering while you stream. Its apps feature a built-in ad blocker that stops pop-ups and mid-roll ads when I tested it with a local, ad-supported streaming service.

        • Netflix US: Yes. Although I couldn’t connect using CyberGhost’s Netflix-optimized server, I could stream using a different US-based server.
        • Hulu: Yes. I had no issues streaming Hulu with CyberGhost.
        • HBO GO: Yes. CyberGhost doesn’t offer an HBO-optimized server. However, its Hulu-optimized server also allowed me to stream HBO GO.
        • BBC iPlayer: Yes. CyberGhost’s BBC-optimized server bypassed iPlayer’s geoblocks.

        CyberGhost Speeds

        High-speed connections are crucial when you’re choosing a VPN. Whether you want uninterrupted browsing or buffer-free streaming, you’ll need a service that’s lightning-fast.

        For regular browsing, connect to a server that’s close to your physical location. The father your data has to travel, the slower your speeds will be.

        If you want to bypass a geoblock, you must connect to a server in a country where that content is available. For example, to watch Netflix US, you’ll need to connect to a US-based server. Since your data has to travel farther, this will decrease your connection speed. But with a quality VPN, you shouldn’t be able to notice the difference.

        As part of my analysis, I tested CyberGhost’s speeds while connected to a local server and to a US server.

        My base speed before I connected to a VPN was 10.93 Mbps download and 0.77 Mbps upload with a ping of 22 ms. For Australia, that’s pretty fast! I was interested in finding out whether CyberGhost could improve my connection speed. I also wanted to find out how much my speed decreased when I connected to a US server.

        cyberghost review 1

        I connected to the best available server for my location. This was automatically chosen by CyberGhost based on my physical location and its available Australian servers.

        cyberghost review 2

        CyberGhost actually increased my connection speed to 11.48 Mbps download. My ping also increased, but it was still very low.

        I then connected to CyberGhost’s Netflix-optimized server in the US.

        cyberghost review 3

        Although the ping jumped to 212, I didn’t notice a difference in my load times. My download speed dropped to 3.81 Mbps. Considering the distance my data had to travel to reach the US server, this is an impressive result.

        There are many factors that can affect your connection speeds. This includes your original connection speed without using a VPN, the quality of your infrastructure, your location, and your network’s traffic.

        To ensure the best speeds, CyberGhost offers a Data Compression feature that compresses images and other elements to reduce your data usage and increase your load times.

        cyberghost-review-4
        With all of this considered, CyberGhost provided some of the most impressive connection speeds I’ve seen.

        Is CyberGhost Good for Torrenting?

        CyberGhost offers a dedicated torrenting profile with servers in multiple countries that are optimized for torrenting. It lets you see how many users are connected to each server at any time. The servers’ speed, stability, and performance provide the smoothest P2P experience for buffer-free torrenting. CyberGhost also offers port forwarding so you can safely upload files.

        cyberghost-review-5

        Security - Is CyberGhost Safe?

        CyberGhost’s security features are industry-leading. They include: 256-bit encryption; a strict no-logs policy; and an automatic kill switch.

        CyberGhost’s safety was questioned following their acquisition by Kape Technologies, an Israeli ad tech company that had previously found itself accused of hiding malware software bundles. Users were understandable worried that CyberGhost's new parent company could compromise their safety. However, CyberGhost has proven that they take their users’ privacy seriously. The company publishes an annual transparency report, reinforcing its reputation as an open, honest, and trustworthy VPN provider.

        Does CyberGhost Keep Logs?

        CyberGhost is based in Romania, which is not part of the 14-Eyes Alliance. CyberGhost won’t record or store any information about your browsing activity.

        Its privacy policy is transparent about the details that it does retain about its customers. This is very normal for a VPN, and you won’t find a service that doesn’t keep this kind of information.

        cyberghost-review-6

        Does CyberGhost Have an Adblocker?

        Yes. You can turn it on in the “Connection features” tab in your app. It prevents you from being bombarded with ads while you’re browsing or streaming.

        Malware Blocker

        Many of the websites you visit contain harmful files or viruses. CyberGhost’s malware blocker checks each website you visit against a database of dangerous sites. This enables the app to filter and block malicious websites before they can harm your device.

        cyberghost-review-7

        Does CyberGhost Work in China?

        Unfortunately, CyberGhost does not work in China.

        NoSpy Servers

        CyberGhost offers an optional NoSpy Server package. Available through a dedicated data center, the NoSpy servers were built to keep users even safer. The dedicated hardware is accessed and operated by CyberGhost staff alone, guaranteeing even higher levels of privacy.

        The NoSpy servers offer premium hardware, dedicated uplinks, and bigger bandwidth for better speeds. They’re ideal for added protection when torrenting.

        Price and Value for Money

        Does CyberGhost Have a Free Version?

        CyberGhost offers a 24-hour free trial, so you can test out the service before committing to a subscription. The free trial includes all the features included in the paid version, so you can test its unblocking, streaming, and torrenting capabilities for yourself.

        CyberGhost’s Refund Policy

        CyberGhost backs all of its plans with a generous 45-day money-back guarantee. If for any reason the service doesn’t match your needs, you can request a refund through its live chat service during this period.

        Is CyberGhost Compatible with My Device?

        CyberGhost is compatible with most platforms.

        It offers native apps for Windows, Mac, iOS, Android, Android TV, and Amazon’s Fire TV Stick, as well as browser extensions for Chrome and Firefox.

        It also offers comprehensive installation guides for routers, Linux, Raspberry Pi, Synology NAS, VU+ Solo 2, and Chrome OS.

        Best of all, you connect to up to 7 devices simultaneously on one account.

        Encryption and Other Safety Features

        CyberGhost’s AES 256-bit encryption guarantees you the highest level of data protection available. To put it in perspective, 50 supercomputers that could check a billion billion AES keys per second would require 3×10^51 years to crack a single piece of data. So, even if a hacker did intercept your information, they wouldn’t be able to read it.

        CyberGhost is compatible with Tor browser. The site's support section shows users how to configure CyberGhost with Tor, and warns that it may slow your connection speeds.

        Automated HTTPS Redirect

        Their automated HTTPS redirect feature forces your connection to connect to the most secure version of every website you visit. This stops you from accidentally stumbling upon unsafe sites and phishing scams.

        cyberghost-review-8

        Online Tracking Blocker

        Almost every single website on the internet today uses some sort of tracking mechanism. Sites track your online behavior so they can show you content or ads that will make you act in their favor.

        CyberGhost’s tracking blocker scans the website you are visiting for tracking codes and blocks them. This allows you to browse the internet anonymously without your activity being monitored.

        cyberghost-review-9
        CyberGhost Customer Service

        Customer service isn’t one of CyberGhost’s strong points.

        When I had trouble connecting to its Netflix-optimized server, I used its live chat feature to resolve my issue. I received a response from a chat support agent straight away, but we had communication problems.

        The first time I asked my question, the agent replied with some general information about CyberGhost’s features that didn’t relate to my issue.

        cyberghost-review-10

        I asked my question again, and, this time, the agent responded with relevant information, but it was poorly explained. If I were a brand-new VPN user, this information would have been far too technical for me to understand.

        I was also disappointed that the agent didn’t use full sentences, capitals, or punctuation. This made their response seem very unprofessional. If CyberGhost worked on its customer service and gave adequate training to its support agents, I think it would be an almost perfect service.

        cyberghost-review-11

        However, as it stands, this isn’t the right VPN for you if you value professional customer support.

        As well as live chat, CyberGhost also offers detailed installation and user guides for Windows, MacOS, iOS, Android, Linux, Amazon Fire OS, Kodi media centers, game consoles, routers, and other devices. They also provide troubleshooting guides and a detailed FAQ page.

        User Experience

        CyberGhost’s intuitive interface is clean and easy to use. It’s perfect for beginners, but also offers a set of advanced features for more experienced VPN users.

        Its layout makes it simple to find and configure your connection features.

        cyberghost-review-12

        In the Smart Rules window, you can customize your protection by specifying a set of connection rules.

        For example, you can set a rule to auto-connect on startup, or specify if you want the app to: “Ignore,” “Ask me what to do,” or “Always connect to” specific Wi-Fi networks.

        cyberghost-review-13

        When you’re ready to connect, you have two options: you can choose a server manually, or let CyberGhost connect you to the best available server. This will almost always be the server closest to your physical location. So, if you’re using your VPN to bypass geoblocks, you’ll need to choose a server manually.

        CyberGhost has optimized servers for streaming and torrenting. When I typed the service I wished to use into the search bar, I was able to select the server I wanted to use from a drop-down list.

        cyberghost-review-14
        Although this process is easy, I’d love to see CyberGhost take it one step further by incorporating an auto-selection feature similar to NordVPN’s Smart Select.

        Overall, this is a really great app to use. It mixes functionality with simplicity, and the final result is, quite possibly, the best VPN app available.

        Conclusion

        Having thoroughly tested CyberGhost, I'm happy to recommend the service. It packs all the features you need in a quality VPN for everyday use.

        Its app is one of the best available, especially if you’re a beginner. It’s reasonably priced, with some great discounts on longer subscriptions. Its security features are world class, and it's proven itself to be a reliable, transparent VPN with a strong no-logs policy.

        It also works with Netflix, has dedicated streaming and torrenting profiles, is compatible with Tor, and boasts an easy-to-use, user-friendly interface.

        It passed almost all the tests I put it through. Aside from being easy-to-use, it’s lightning fast. When I connected to a local server, it even increased my connection speed.

        Unfortunately, its customer support was a huge letdown. I would have liked to see my issue handled with more professionalism, and it was frustrating to have to ask my question twice to get an appropriate response.

        If you’re looking to invest in a VPN for streaming, torrenting, or just browsing, CyberGhost is an excellent choice.

        Pros:

        • Automatic kill switch
        • High speeds
        • Unlimited bandwidth
        • Over 3,500 servers worldwide
        • 45-day money-back guarantee
        • Customer support: live chat or ticket
        • Apps for Windows, Mac, iOS, Android, Linux
        • Strict no-logs policy, based in Romania
        • 256-bit AES encryption
        • Simultaneous connections on up to 7 devices
        • DNS and IP leak protection
        • OpenVPN, L2TP-IPSec, and PPTP protocols

        Cons:

        • The response from submitting a ticket takes a bit longer than average wait times
        • Monthly plan price is higher than industry standard

        Still not sure? You can always try CyberGhost risk-free using their 24-hour free trial or 45-day money-back guarantee, to see if it’s the right VPN for you.

        • Dedicated servers for torrenting and file-sharing
        • Automatic kill switch
        • Strict no-logs policy
        • Ultra-Fast Streaming on Netflix, Hulu, and BBC iPlayer
        • Massive network of over 2,900 servers in 60+ countries
        • Connect up to seven devices per account
        • User-friendly interface with pre-configured profiles
        • Get started with CyberGhost VPN now
        Money Back Guarantee (Days): 45
        Mobile app:
        Devices per license: 7
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