PrivateVPN Expert Review

Honesty and transparency – our two core values – make the internet a friendly place. Our reviews are written by users themselves, and are not influenced by VPN companies. When you purchase a VPN, we sometimes earn affiliate commissions that support our work. Here is an explanation of exactly what we do and how to support our work.

Rating ?
4.6 / 5.0
Features 4.4 / 5.0
Ease of Use 4.8 / 5.0
Pricing 4.9 / 5.0
Reliability & Support 4.3 / 5.0

PrivateVPN Operates under Swedish jurisdiction and provides anonymous VPN connections along with an HTTP proxy service. Their servers are configured to support OpenVPN, L2TP, PPTP, IPSec, IKEv2, HTTP Proxy and SOCKS5 protocols. There are servers located in Austria, Sweden, Switze...

PrivateVPN User Reviews
4.8
Alan
Sep 17, 2017
  •  4
Easy Install, good Tech Support

Download and install was easy. Any questions that I had were responded to quickly and efficiently. And responses were from the same person, which is a pleasant surprise. The software works well, and the VPN performance is good too. The kill switch functionality was important to me as my internet connection does play up from time to time.


See Plans Reply to this review

Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

Michael Whiteside
Sep 2, 2017
  •  5
It works in other countries but not where we live.

PrivateVPN did not work for us where we live. However, Kevin at the on-line Customer Support Desk was extremely helpful and, after a lot of his time and ours, finally got us connected via OpenVPN which is great. Thank you so much Kevin!


See Plans Reply to this review
R.A.
Aug 28, 2017
  •  5
Excellent service and outstanding support

The VPN service works perfectly, and is easy to set up regardless of operating system. The few times I've had problems or questions they've been answered within a couple of hours at the most, no matter how late in the evening or early in the morning, and even on Sundays and holidays. 10/10 would VPN again.


See Plans Reply to this review

Compare PrivateVPN with the top alternative VPNs
Features Description
Number of Server Locations (countries) 52
Number of servers 80
Number of IP Addresses 4000
Does VPN keep logs No
Includes Kill Switch Yes
Devices per license 6
How to use PrivateVPN 4.8 / 5.0

While it is possible to have the VPN remotely set up for you using TeamViewer, my experience suggests that is unlikely to be required. To start the set-up process you simply go to the website, pick the length of subscription you want, enter your email address and pick a password. Once you have done this choose your payment option and follow the instructions to make your payment. From here you need to pick your platform. I set PrivatePVN up on a desktop computer running Windows 10. Click to open the guide for your platform. There is a link in the guide, click the link and follow the instructions to set up. Prepared to need to restart your device (at least when installing on Windows 10). Once restarted, click on the PrivateVPN icon that is now on your desktop and enter the log in details that you chose earlier. From there you can either connect using the default settings, or you can click on the advanced button to see further settings including protocols, automatic reconnection and your kill switch. Remember to disconnect your VPN before trying to make any changes, and obviously ensure that you reconnect straight after. That’s it, it is that simple.

Download

Watch the short video review and tutorial below of PrivateVPN
Pricing 4.9 / 5.0
12 Months
$5.95/month
3 Months
$7.31/month
1 Month
$8.95/month

PrivateVPN has three subscription packages that differ only in the length of time of the subscription. As with most packages, the longer you subscribe, the cheap the price. In addition, you can try the service for free for 24-hrs and the service offers a 30-day money back guarantee, if the service is not for you. PrivateVPN often run special promotions and offer addition money off its different packages, all of which are fairly priced for the privacy protection and speed you receive.

Reliability & Support 4.3 / 5.0

PrivateVPN states that it has a 99.98% uptime to date, and based on the time I was running the VPN I would say this is fair. The only time the service went down was after my computer had been idle for a while, and the kill switch kicked in immediately, severing the internet connection until I reconnected the VPN. In terms of support, I tried the live chat option to ask a question, but it wasn’t live at the time. I was still able to leave a message detailing my question and received an answer within a couple of hours. The reply was helpful and pointed me in the direction of further help should I require it. I didn’t try the remote help through TeamViewer, as the information provided on the site was enough get me up and running and solve any issues I encountered.

The Bottom Line
Catherine Ablett
(Security consultant and online privacy enthusiast)
Reasonable Speeds And Good Reliability Equal A Good All Round Service

PrivateVPN has much to recommend it for user looking for an easy to use service that provides functionality, reliability and privacy, and all for a reasonable price. It is easy to set up and perfect for even novices like me to personalise to their individual needs. The addition of the remote help is a definite bonus in both getting set up and troubleshooting where needed. Bottom line if you are looking for something that is easy to understand, takes your privacy seriously and works for mobile as well as desktops, PrivateVPN is the VPN for you.

4.6 / 5.0
Detailed expert review
Catherine Ablett
(Security consultant and online privacy enthusiast)

PrivateVPN Operates under Swedish jurisdiction and provides anonymous VPN connections along with an HTTP proxy service. Their servers are configured to support OpenVPN, L2TP, PPTP, IPSec, IKEv2, HTTP Proxy and SOCKS5 protocols. There are servers located in Austria, Sweden, Switzerland, the United States, Great Britain, Denmark, France, Luxembourg, Norway, Finland, Romania, Germany, Russia, the Netherlands, Singapore, Canada, Australia, Italy, Spain, Poland and the Ukraine, giving the user plenty of choice. You can request either a dynamic or shared public IP address, depending upon your needs. Along with IPv6 leak protection, 2048-bit Encryption and AES-256, and a functioning kill switch, your protection and privacy is pretty much guaranteed. In addition, each account allows up to 6 simultaneously connected devices as well.

In keeping with their name, PrivateVPN never logs any of the data traffic on any of their servers, including the United States servers. The only data they store is the username, password, and e-mail address you used during your registration. There is no way for an entity to gain any of your private information from the PrivateVPN servers.

Torrent traffic is allowed on any of the servers, but you are advised to use servers located in Sweden as it is a more privacy friendly country. PrivateVPN connects their servers to the highest capacity internet backbones available in each country. Some of their locations are connected directly to Tier1 IP transit providers, which provide you with better speed and routing to other peers. Port forwarding is also supported, but you need to consult the server list to find ones that have the features you need for your application. Given this it is ideal that there are no limits placed on speed or server switching. So, you are free to change servers, and protocols as often as you like. I found this particularly useful as the default location and protocol slowed my connection noticeably.
Using PrivateVPN’s service, you can unblock websites that have been filtered by firewalls or geographically restricted. Their service also works well with Netflix, Amazon Video and Hulu. But, again be prepared to spend some time finding the best server and most suitable protocol to ensure your speed remains quick enough to stream these services.

Currently, PrivateVPN has native apps for Windows, iOS, OS X and Android. Support is provided by live chat or a web form that you fill out and submit. However, the live chat isn’t always available, and you are automatically placed in a support ticket queue when there is no one to answer immediately. PrivateVPN also offers a remote installation service making it stand out from their competition. A service technician arranges a time to install the VPN client for you using TeamViewer remote support software. You can also get general support remotely as well. This service is available on the following operating systems: Mac, Windows, and Linux, and the following VPN protocols: PPTP, OpenVPN, or L2TP. If you don’t want to access remote support then there are guides available on the PrivateVPN website for each of the platforms that PrivateVPN operates on.

The payments methods PrivateVPN accepts are credit cards, PayPal, Payson, BitCoin and 2Checkout. You can get a gift code that gives you 24-hour access to the service so you can try before you buy. You get full access to the service after you register a new account.

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com
Catherine Ablett
(Security consultant and online privacy enthusiast)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Remote Installation Service
  • 24 Hour Trial Gift Code
  • Fast Tier 1 Server Connections
  • Choice of Dynamic or Shared IP Address
  • Get started with PrivateVPN now
Money Back Guarantee (Days): 30
Mobile app:
Devices per license: 6
VPN Plans: www.privatevpn.com