How to Cancel a Proton VPN Subscription: Get a Refund (2024)

Proton VPN provides strong security and privacy protection, but it isn’t the best when it comes to speeds, especially on long-distance servers. The good news is that ProtonVPN has a 30-day money-back guarantee. As long as you cancel your subscription within this period (and fill out a refund request — more info on this below), you will be due a full refund.

To make sure you’ll definitely get your money back, I tested Proton VPN’s cancellation and refund process for myself. I’ve also compared Proton VPN with the other top VPNs on the market to find stronger alternatives for you to try next.

My top alternative is ExpressVPN. It’s significantly faster than Proton VPN across its entire server network, while offering the same high-level of security and privacy. You can try ExpressVPN with confidence because it’s backed by a 30-day money-back guarantee, like Proton VPN. If you aren’t a fan, it’s easy to get all your money back.

Editors' Note: Intego, Private Internet Access, Cyberghost and Expressvpn are owned by Kape Technologies, our parent company.Try ExpressVPN Risk-Free

Editors' Note: Expressvpn and this site are in the same ownership group.

Ultimate Guide: How to Cancel Your Proton VPN Subscription and Get a Refund

The following guides can all be used to cancel both Proton VPN Plus and Proton Unlimited subscriptions.The length of the subscription does not matter in regards to the money-back guarantee — you can get a full refund on 1-month, 12-month, and 24-month plans. However, it’s important to note that payments made via cash or bank transfer are non-refundable as per Proton VPN’s terms and conditions.

The method you signed up for ProtonVPN also matters, as it can have an effect on how you cancel your account and get a refund. For example, if you signed up on iOS, you will need to cancel via an iOS device. Follow the below guide that’s relevant to you to be done in minutes.

Canceling Proton VPN via the Website

If you signed up for Proton VPN via the official website, you’ll have to cancel your subscription and request a refund via your account area on the site. It’s thankfully an easy process:

1. Go to the Proton VPN website and log in.
2. Click Dashboard on the left side menu, then scroll down to Downgrade account. This downgrades your account to a free one, canceling any further payments
3. Click Downgrade account again in the pop-up box, and then again when asked to confirm. You have to confirm several times that you want to downgrade your account
4. Provide a reason for canceling Proton VPN. You can also optionally leave suggestions and feedback if you wish. Choosing not to provide feedback won’t affect your refund
5. Contact customer support to request your money back. Proton VPN won’t accept refund requests via live chat so you need to go to the Proton VPN website and open the Support Form page. Alternatively, you can email the team directly at support@protonvpn.zendesk.com. Proton VPN only accepts refund requests via ticketing and email
6. Fill in the required information. In the subject line, indicate that you want a refund as per the money-back guarantee. Thankfully, Proton VPN’s support form is quick to fill out
7. Wait for a response. You should receive a response to your refund request via email within 12 to 24 hours. You may be asked to reply to this email confirming that you’d like to cancel (which was the case for me). You can only be refunded through the payment method you originally used
8. Receive your refund. After confirming your refund with support if necessary, you should get your money back within a couple of business days.

Canceling Proton VPN on iOS and macOS (Apple App Store)

If you signed up for Proton VPN using an iOS or macOS device, the guides below will show you how to cancel and pursue a refund. It’s a little more time-consuming to request a refund for Proton VPN via iOS or macOS, as the refund itself is handled by Apple. Before uninstalling the app, follow the relevant guide to your device to cancel your Proton VPN subscription:

Canceling Proton VPN on iOS

1. Go to Settings on your iOS device.
2. Click your Apple ID profile and then select the name at the top of the settings menu.
3. Click Subscriptions.
4. Find Proton VPN among the subscriptions and tap it.
5. Click Cancel Subscriptions.

Canceling Proton VPN on macOS

1. Go to the App Store.
2. Tap on the registered account name, followed by View Information.
3. Click Subscriptions, then Manage.
4. On the listed apps, find Proton VPN and click the Edit option.
5. Choose Cancel Subscriptions and finish the process.

Regardless of the Apple device you used, requesting a refund is the same process. Here’s what you need to do next:

1. Go to the Report a Problem Page on the Apple website.
2. Provide your Apple username and password.
3. Once the permission is granted, click I’d Like To, followed by Send a Request.
4. In the Tell us more section, say you want a refund from Proton VPN and explain why.
5. Submit your request and keep an eye out for the response in your Apple ID email inbox.

Canceling Proton VPN on Android (Google Play Store)

It’s a similar situation for Android users. If you subscribed to Proton VPN through the Play Store, you’ll need to file your refund request with Google. Before uninstalling Proton VPN, complete the following steps to get the ball rolling:

1. Log in to the Play Store with your Google account.
2. Tap your profile picture to access the menu.
3. See your active orders under the Payments and Subscriptions section.
4. Select Proton VPN, then Manage, followed by Cancel Subscription.
5. Explain why you’re canceling the service.
6. Next, click Account and then Purchase History.
7. Find and click Proton VPN, followed by Request a Refund. Explain why you want to be reimbursed.
8. Wait for a response. Most refund decisions are made within 1 business day, but it can take up to 4 on rare occasions.

The Best Proton VPN Alternatives in 2024

1. ExpressVPN — Faster Speeds for Smooth Streaming, Torrenting, and Gaming

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested April 2024

Works With:

Sky ESPN+ Dazn FIFA+

Netflix Disney+ APV More

Try ExpressVPN >

www.ExpressVPN.com

ExpressVPN gives me better speeds than Proton VPN. Its proprietary Lightway protocol is significantly more lightweight than most other protocols, making connections much faster for streaming and torrenting. My videos didn’t buffer when streaming in UHD and even distant servers delivered impressive speeds during my ExpressVPN tests. I recorded average speeds of 117Mbps, just a 6% drop from my 125Mbps base connection.

With a vast network of 3,000 servers in 105 countries, ExpressVPN allows you to easily get around geoblocks. While on vacation, I was still able to access my local Netflix library, along with Peacock TV and Paramount Plus despite being in a different country. Plus, all the servers support P2P activity for rapid torrenting.

There are tough security features to protect you from cyber threats, including military-grade AES 256-bit encryption. The Network Lock (kill switch) and IP/DNS leak protection feature also prevent accidental exposure of your sensitive information. Plus, like Proton VPN, ExpressVPN’s no-logs policy has been independently audited and proven to be the real deal. So anything you do online isn’t recorded or shared.

The plans are a bit pricey. However, ExpressVPN frequently offers generous discounts — I got 49% off my plan for a final price of just $6.67/month. ExpressVPN also offers a reliable 30-day money-back guarantee if you aren't a fan of the service (I tried it myself and was fully reimbursed within 2 days).

Useful Features

• TrustedServer technology. ExpressVPN’s RAM-only servers ensure that your browsing activity is both inaccessible to staff and regularly deleted with every server reboot. It’s also based in the privacy-friendly British Virgin Islands and accepts cryptocurrency payment — both of which will enhance your online security further.
• Split tunneling. You can choose what apps use the VPN tunnel and which ones stay on your regular internet. For example, this allowed me to watch US Netflix from outside the country while using local shopping apps on the same device.
• Mediastreamer. Unlike Proton VPN, ExpressVPN offers a Smart DNS service. This makes it easy to stream geoblocked content on Smart TVs and game consoles, devices that commonly don’t support VPN apps.
• Automatic server obfuscation. All of ExpressVPN’s servers will automatically obfuscate your connection if it detects network restrictions. This allows you to easily bypass VPN-blocking firewalls put in place by school, work, or your ISP.

2. CyberGhost — Optimized Servers For Streaming, Torrenting, and Gaming

Works With:

Sky ESPN+ Dazn FIFA+

Netflix Disney+ APV More

Try CyberGhost VPN >

www.cyberghostvpn.com

Cyberghost offers easy-to-find dedicated servers for streaming, gaming, and torrenting. When I tested CyberGhost’s streaming-optimized servers, I accessed my Disney+ and YouTube TV accounts without issues. Thanks to the fast servers, I never experienced buffering too — while it can’t beat ExpressVPN, CyberGhost gave me a 105Mbps connection (just a 16% drop) on its streaming-optimized servers. Adding to this, when I tried a closeby gaming server, I could play Roblox online without any noticeable lag.

It's gratifying to note that CyberGhost provides a user-friendly and easy-to-understand VPN experience. The applications clearly identify the most suitable servers for different activities, eliminating the need for a trial-and-error search for the appropriate server. For example, when I wanted to watch a program on US Netflix, I simply navigated to the "For Streaming" category and chose the server specifically designed for US Netflix. With just a few swift clicks, I was ready and connected.

CyberGhost also has a strict, audited no-logs policy — meaning your sensitive information is never collected or stored. Interestingly, it offers special NoSpy servers hosted in Romania, which are completely owned, managed, and maintained by CyberGhost staff. No one but CyberGhost staff will have access to the physical servers, eliminating the risk of a government agency or an unknown data center employee accessing the server itself to monitor or hijack your connection.

The monthly plan is expensive (and offers a short 14-day money-back guarantee). However, the long-term plans are more affordable — starting at $2.03/month. Plus, they come with an extended money-back guarantee that lets you try CyberGhost for 45 days without risk.

Useful Features

• Automatic WiFi protection. When enabled, this feature will automatically connect to a server if you connect to an untrusted WiFi network. This keeps you safe from cyber threats on public WiFi hotspots, which are usually insecure and vulnerable to hackers.
• Smart DNS. CyberGhost’s Smart DNS service lets you access streaming platforms in both the US and UK on your Smart TV or game console.
• Content Blocker. There's a built-in ad/tracking/malware blocker that removes intrusive and potentially malicious ads from your browsing experience. It also prevents ad services from tracking your movements online.

3. Private Internet Access — Highly Customizable Settings Let You Balance Speed and Security

Works With:

Sky ESPN+ FIFA+ Netflix

Disney+ APV More

Try Private Internet Access >

www.PrivateInternetAccess.com

PIA stands out for its high level of customization, surpassing even Proton VPN in this regard. For instance, users have the flexibility to adjust the encryption level, choosing between AES 128-bit for faster performance or AES 256-bit for enhanced security, albeit at the cost of speed. If you desire a more comprehensive level of customization, you can delve deeper by configuring maximum packet sizes, specifying remote ports, and more.

The huge network of 29,650 servers across 90 countries makes it easy to find plenty of servers within even obscure locations. The massive number of servers also means there is little chance of running into server overcrowding (which can cause slowdowns). My US connections reached 100Mbps, a 20% drop from my base speeds. PIA also offers unlimited bandwidth, meaning you can stream high-quality content without interruptions.

The only issue is PIA’s overall customizability can be daunting to some. However, PIA is configured for a good mix of security and speed right out of the box — so you don't need to change any settings unless you want to.

PIA offers prices as low as $2.03/month. Plus, you can try PIA for free as it has a reliable 30-day money-back guarantee.

Useful Features

• P2P support. All servers allow torrenting, while additional features like port forwarding and a SOCKS5 proxy can help boost your download speeds further.
• Unlimited simultaneous connections. PIA is the only VPN on this list to offer unlimited simultaneous device connections — meaning you can secure all your devices on a single subscription.
• Zero logs policy. Like ExpressVPN and CyberGhost, PIA’s no-logs policy has been independently audited and verified. None of your data will be stored or shared.

Editors' Note: Intego, Private Internet Access, Cyberghost and Expressvpn are owned by Kape Technologies, our parent company.

FAQs on How to Cancel Proton VPN and Get a Refund

Can I cancel Proton VPN at any time?

Yes, but you only get a full refund within the first 30 days. If you cancel after the guarantee period has expired, you will receive account credits for the time in your subscription you were yet to use. These credits can only be spent on Proton VPN services — while you can request Proton VPN refund your credit amount, there is no guarantee they will accept.

Due to this, I always recommend ensuring you cancel within the money-back guarantee period to ensure you get a full refund. With 30 days to test the service, you should be able to tell if it’s a good fit for you or not.

How do I delete my Proton VPN account?

You can delete your Proton VPN account via the website. Instead of permanently deleting your account, you can also downgrade to a free Proton VPN account and maintain access to some free features. If you're determined to delete your account, however, sign in on the Proton VPN website and click on your username. Select Account and scroll down to the Delete Account section. Follow the prompts and confirm your account deletion.

How long is Proton VPN's refund process?

Proton VPN’s refunds are processed within 14 days. It may take longer to receive the funds, depending on your payment method. Overall, Proton’s refund process is quite long and complicated in comparison to other VPN alternatives. I had to confirm that I wanted to downgrade my account several times and send support multiple emails, which was time-consuming and frustrating.

How do I stop auto-renewal with Proton VPN?

You can’t stop auto-renewals on Proton VPN. To avoid getting charged after your current billing period ends, you have to downgrade to the Proton VPN free plan. Canceling automatic payments through your financial service can also block future fees.

What can I do with my Proton VPN account credits?

You can use account credits for future subscriptions to Proton services. This isn’t limited to its VPN services — you may also purchase subscriptions to Proton Mail, Proton Drive, and so on.

It’s possible to get your credit amount refunded, but not guaranteed. This would be decided by Proton VPN on a case-by-case basis. However, if you’re seeking a refund within the money-back guarantee period, you don’t need to pay attention to your credit amount — you’re guaranteed a full refund regardless within this period. Just contact support and request a refund as per the money-back guarantee.

Will I keep my Proton Mail account after canceling Proton VPN?

Yes, you can still use your Proton Mail account after canceling Proton VPN. If you have two separate subscriptions, your cancellation of Proton VPN will not affect your Proton Mail plan. However, if you purchased the Proton Unlimited subscription, which bundles Proton VPN, Proton Mail, Proton Calendar, and Proton Drive together, canceling this plan will reduce all these services to their free versions.

This could mean you’d lose needed email storage or addresses with Proton Mail in the downgrade. If you have a Proton Unlimited plan and you’d like to cancel Proton VPN but retain access to premium features in Proton Mail or other services, it’s advised to explain this to support before starting the cancellation process.

How do I cancel my Proton Mail subscription?

You can cancel Proton Mail directly from your account. Go to Settings and switch to a free plan under the Payments section. It’s more or less the same process as downgrading your Proton VPN account.

Cancel Proton VPN and Get a Better Replacement

Canceling Proton VPN is easy. However, getting your money back isn’t that straightforward. The refund process can be long-winded, primarily because it's only done via ticketing or support form. This can leave you waiting for a response to your refund request — and the refund itself can take up to 14 days to come through.

I recommend ExpressVPN as a better alternative to Proton VPN. It’s much faster and its reliable servers are more efficient at bypassing geoblocks from anywhere. Like Proton VPN, you can also try ExpressVPN risk-free because it’s backed by a 30-day money-back guarantee.

To summarize, the best VPN alternatives for Proton VPN are…

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