How to Cancel NordVPN and Get a Full Refund Easily (2025)

The way you cancel NordVPN depends on how you originally signed up. The process differs slightly between purchases made on the website, mobile apps, or third-party providers, so it’s important to follow the correct path to avoid surprise renewals.

How do I get a refund from NordVPN? The simplest way is to contact live chat support and use the link they provide to request a refund. While it’s usually straightforward, some encounter issues. A March 2025 class-action lawsuit claimed NordVPN’s auto-renewal practices weren’t clearly disclosed, leading to unexpected charges¹. I’ll walk you through the exact steps so you can cancel smoothly and get your money back within the 30-day money-back guarantee period.

Important Things To Know Before Canceling NordVPN and Getting a Refund

To cancel your NordVPN purchase, it helps to have a solid understanding of its cancellation and refund policy. Below, I’ve highlighted the most important factors to be aware of.

• Cryptocurrency refund procedure. Purchases paid for with cryptocurrency also include the 30-day guarantee. When you contact customer support via chat or email, they will request details like the date of purchase, the cryptocurrency used, and your wallet address. The refunded amount might vary due to cryptocurrency market fluctuations and will be processed within a few business days​​.
• Buying from the NordVPN website vs. third parties. Purchases made directly from the NordVPN website can be canceled and refunded by contacting NordVPN's customer support. In contrast, purchases obtained via the Apple App Store, Google Play Store, or Amazon Appstore must be canceled through these parties. Additionally, for refund requests from the Apple Store, you’ll need to contact Apple directly.
• Free trial details. NordVPN offers a free trial for Android through its mobile app on the Google Play Store. This allows you to test the service before committing to a paid offer. If you don’t cancel your free trial on time, you will be charged for the offer you selected. However, if you decide to cancel after subscribing through the Play Store, you'll need to manage your purchase directly through the Google Play Store, not NordVPN's support team​​​​.
• Back-up bundle data. If you’ve been using a NordVPN bundle (NordPass and NordLocker), make sure to back up your data before canceling and requesting a refund.
• Post-cancellation details. Upon cancellation, NordVPN allows you to use the service until the end of your billing period. After the refund request, your account will be deactivated immediately.
• Refund eligibility. You need to be within the 30-day money-back guarantee in order to be eligible for a refund.

The Ultimate Guide: How To Cancel NordVPN and Get a Refund

To avoid confusion or wasting time, first make sure to choose the correct cancellation method depending on how you signed up for NordVPN. Also, to make the process go as smoothly as possible, we recommend first doing the cancellation before proceeding with the refund.

How To Cancel NordVPN Through the Website Dashboard

The following guide will take you through the steps to cancel your NordVPN account and get a refund using its 24/7 live chat feature. You should use this if you signed up for NordVPN through the website or if you have a technical issue preventing you from canceling elsewhere.

1. Log in to your NordVPN account. Visit the NordVPN website, and click the Log In link in the main menu to sign in.
   You may automatically be taken to your dashboard if you're already logged in
2. Navigate to Billing. Once you’re in your dashboard, find Billing in the left-hand menu and click on it.
   All account management takes place on the website; not in any of the apps
3. Start the cancellation. If you have multiple active products, make sure that you’re canceling the correct one. Click the Cancel link to continue.
   If it's "OFF," NordVPN is already cancelled and you can skip to the refund
4. Confirm cancellation. Click the Cancel auto-renewal button, and wait to be redirected back to the Billing page.
   Don't worry; you can still reinstate renewal anytime before refunding
5. Check cancellation status. Ensure that Auto-renewal is now set to “OFF.” You can repeat the same process to switch it back “ON” at any time if you change your mind.
   As long the product is labeled "Active," you can still use the features
6. Request a refund. If you want to proceed with a refund after canceling, follow the guide below. The most convenient way is to do it through live chat, but you can also do so via email.

How To Request a NordVPN Refund Through Live Chat

The following guide will take you through the steps to get a refund using NordVPN’s 24/7 live chat feature.

1. Head to the NordVPN website. Click on the chat icon on the bottom right of your dashboard. Provide your name and email address to connect and start the process.
   The live chat isn’t available from NordVPN's app, only on the website
2. Start a live chat. When the bot asks about your query, type “Refund.” You’ll get a link with access to your dashboard. Note that this step is necessary to access the Refund option in your NordVPN dashboard. The option is not available in the standard dashboard view.
   Click on the link, verify your identity, and you’ll receive an email with a one-time code to continue
3. Cancel the automatic renewal. Go to the Purchases tab. Your purchase will be canceled, and you won’t be charged again. However, canceling doesn’t automatically refund your money.
   In the "Billing history" tab, you can also find the summary of NordVPN's refund policy
4. State the reason for canceling. You’ll need to choose one option from a given list. Choose “Other” and leave it blank if none of the options match your reason.
   Choosing an answer from the list is faster than chatting with an agent
5.  Submit your request. Click on the blue Refund button to finish the process.
   Although the whole process is quite easy, you can always chat with an agent if you need help
6. Wait for the confirmation. Your refund request status will change to Refund processing. Once the request is processed, you’ll get the confirmation in your email.
   I got the money in my account after a few days

How To Request and Get a Refund By Email

You can also request a NordVPN refund by sending an email. To do this, visit NordVPN’s main website, log in to your account, and click the email address at the bottom (support@nordaccount.com). Explain in the email that you'd like to cancel your account and why.

After sending your request to cancel, check for a confirmation email

Within a few hours to 1 day, an agent will reach out to you via email to confirm your cancellation. NordVPN’s support may also ask you for your cancellation reason and whether they can help resolve your issue instead — just insist, and they should grant your request in the next reply. Upon confirmation, you’ll receive the money back in your bank account within 10 days.

How To Cancel NordVPN and Get a Refund on Android

If you bought your purchase via the Google Play Store or you have taken NordVPN’s 3-day Android free trial, you have to cancel through the Play Store. If you’re past the free trial period but would like a refund, you still need to apply for one via the NordVPN website. You’ll still need to reach out to NordVPN’s customer service to request your refund.

1. Open the Google Play Store app on your device. Tap on the 3 horizontal lines in the top left corner of the screen to open the menu.
2. Select Purchases from the menu. Your NordVPN purchase will be listed here.
3. Tap Cancel purchase. Follow the instructions to confirm your cancellation.
4. Ask NordVPN for a refund. Head to NordVPN’s site and use the live chat feature to make your request.

How To Cancel NordVPN and Get a Refund on iOS

If you signed up for the service using the Apple Store, NordVPN won’t be responsible for your refund. You have to cancel your purchase and request a refund through Apple.

1. Open your device’s Settings app. Then tap on your icon and name at the top of the screen.
2. Select Purchase from the menu. Find your NordVPN purchase and tap on it.
3. Tap Cancel Purchase. Follow the instructions to confirm your cancellation.
4. Request your refund through Apple. Sign in to reportaproblem.apple.com.
5. Click I’d like to… and then choose Request a refund from the menu. Choose the reason for your refund.
6. Select NordVPN from your list of purchases. Submit your request.

How To Cancel NordVPN and Get a Refund in the Amazon Appstore

If you purchased NordVPN through the Amazon Appstore, your subscription and refund request must be handled by Amazon — not NordVPN.

1. Open the Amazon Appstore on any device. You can go to the amazon.com website or the Appstore app. Make sure you’re logged in.
2. Find NordVPN. Hover over your account and go to Memberships & Subscriptions from the dropdown. On the app, click the Menu (=) icon and go to Subscriptions.
3. Cancel NordVPN. Look for NordVPN in your active list and click the Cancel Subscription button to confirm your cancellation.
4. Find your order. Go to Orders under your account and switch to the Digital Orders tab.
5. To request a refund. Proceed through the steps to Get product support and make your refund request.

Common NordVPN Refund Issues and How To Fix Them

If you follow these guides, canceling NordVPN and getting a refund is really simple. However, it can feel a bit complicated if you’ve never done something similar before. If you’re stuck at any of these steps, here’s likely what’s wrong and how you can cancel and refund your account before time runs out:

• No refund button visible. First, you need to be under the Billing History tab to see this option, not Subscriptions. Second, it will only be visible after you either contact support or click the appropriate link in the support documentation.
• Refund delays or “not received.” Delays take up to 30 days or more, based on what payment method you used. NordVPN will usually process the refund within 3–5 days, but banks or crypto exchanges may hold your funds for up to 30 days before releasing them.
• Delays in support responses. This is most likely due to contacting support at peak times or if there’s coincidentally a large number of tickets. NordVPN usually responded to us in minutes via live chat support and in under 4 hours via email.
• Support live chat widget not visible. This may be down to not allowing cookies from the NordVPN site, ad-blocker extensions, or (in rare cases) if the support is overloaded with tickets. Make sure nothing you your browser is blocking it or try again in a few hours.
• Not eligible. Make sure that you cancel within 30 days of signing up, including the time of day. Also, each user can only benefit from the policy a maximum of 2 times, and the second time is not 100% guaranteed, depending on your account status.
• You purchased it through a third party. If you purchased NordVPN through the Apple App Store, or resellers like Amazon, you will need to request a refund through that platform, not NordVPN.
• You used a prepaid card or gift card. You may not be eligible for a refund if you purchased NordVPN using a prepaid card or gift card.
• You violated NordVPN’s Terms of Service. NordVPN is not likely to approve your request if you violate its Terms of Service, such as using the VPN for illegal activities or sharing your account with people outside your household.
• Trying to get a refund for a renewal rather than the original purchase. NordVPN explicitly says renewals aren’t covered under the money-back guarantee unless local law requires it.²

Quick Comparison of the Best NordVPN Alternatives

While NordVPN consistently ranks among our top VPNs for its speeds, advanced security features, and convenient apps, no software is perfect for everyone. If you want the same level of performance and security, but with larger server networks, different prices, or other unique features, you can consider the following VPNs:

FAQs on Canceling NordVPN and Getting a Refund

References

1. https://topclassactions.com/lawsuit-settlements/lawsuit-news/nordvpn-faces-another-class-action-over-deceptive-auto-renewal-tactics-claims/
2. https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy/