How to Cancel ExpressVPN and Get a Refund Easily in 2025

I've tested hundreds of VPNs, and ExpressVPN is genuinely the best I've used. But I get it — not everyone wants to pay premium prices for a VPN or you just want to explore other options. I recently canceled my purchase to test the refund process, and I got my money back in just 3 days.

To get your ExpressVPN refund, make sure you cancel within the 30-day money-back guarantee* period. The process is pretty simple — I'll walk you through it step by step.

The Ultimate Guide: How to Cancel Your ExpressVPN Purchase and Get a Refund

ExpressVPN offers a 30-day money-back guarantee, so you can get a full refund if you're not satisfied. You can either cancel your purchase on your own through your account dashboard or contact ExpressVPN's support team to handle everything for you.

Where you purchased ExpressVPN matters, though. If you signed up through ExpressVPN's website, you can follow the steps below. Google Play Store buyers need to cancel through their Google Play account first, then contact ExpressVPN for a refund. And if you purchased through Apple's App Store, you'll need to handle both the cancellation and refund through Apple.

It's always better to sign up directly through ExpressVPN's website. You'll still be able to use the VPN on all your devices, but you'll have more control over cancellations and refunds.

How to Cancel on a Web Browser

You can cancel directly through the ExpressVPN website in just a few steps:

1. Log into your ExpressVPN account. Visit ExpressVPN's homepage, click the account icon in the top right corner and enter your login details.
   You will be taken to your account dashboard if you're already logged in
2. Find your subscription settings. Click on Subscription in the left menu to see your purchase details.
3. Start cancellation. Click the Manage Subscription dropdown menu (located next to your VPN purchase details), then select Cancel Subscription.
4. Choose your reason. ExpressVPN will ask why you're canceling. Select the relevant option from choices like "cutting back on expenses" or "don't need it anymore."
   I chose "The service is good, I'm just cutting back on expenses"
5. Confirm cancellation. After selecting your reason, your purchase will be canceled, and you'll get a confirmation email.

How to Cancel ExpressVPN on Android

Follow these steps to cancel ExpressVPN on Android:

1. Open Google Play Store. Tap your profile icon in the top right corner of the screen.
2. Go to Payments & subscriptions. This section contains all your Google Play payment history and active subscriptions.
3. Find your ExpressVPN purchase. Tap Subscriptions and locate ExpressVPN in your list of active subscriptions.
4. Cancel your purchase. Tap Cancel Subscription and follow the prompts to confirm. You can still use the VPN until your current billing period ends.

If you’re looking for an alternative, there are plenty of great VPNs for Android available.

How to Cancel ExpressVPN on iPhone

Canceling ExpressVPN on an iPhone is pretty straightforward, too. Here’s how to do it:

1. Open Settings. Tap your Apple ID name at the top of the screen.
2. Access subscriptions. Tap Subscriptions to view all your active subscriptions.
3. Select ExpressVPN. Find and tap on your ExpressVPN purchase from the list.
4. Cancel ExpressVPN. Tap Cancel Subscription and follow the on-screen prompts. You might need to select a reason for canceling.

To find a VPN that’s a better fit for you, check out this list of the top VPNs for iOS.

How to Get an ExpressVPN Refund

If you're within the 30-day money-back guarantee period, getting your refund is simple. The process varies depending on how you purchased ExpressVPN.

For Web and Android Users

Follow these steps to get your refund if you bought ExpressVPN through its website or Google Play Store:

1. Visit ExpressVPN's website. From the homepage, click the account icon in the top right corner to sign in.
2. Start a live chat. Click the Need help? Chat with us! button in the bottom right corner.
   The support staff always responded to me in less than 20 seconds
3. Request your refund. Ask the live chat agent to cancel your purchase and claim a refund. Make sure you provide your account details when asked, such as your email address.
   The agent will ask you why you want to leave
4. Wait for approval. Go along with the chat until you get confirmation and approval of your refund.
   I got my money back in 3 days

The support team member told me it would take 5–7 business days to receive a refund. So, I was surprised when I got all of my money back in 3 business days. I also received a confirmation email following the chat, which I liked. I’m a stickler for a paper trail.

You will still have access to your account until ExpressVPN completes the refund process. You should also be aware that how quickly you receive a refund may depend on your bank or the payment method you use — PayPal is usually the fastest.

Overall, it was an easy, straightforward process, and I especially like the 24/7 chat function. I appreciate not having to wait for an email response. In my experience, you normally get a response in under a minute.

For iOS Users

If you purchased through the Apple App Store, you'll need to request your refund directly from Apple. Visit reportaproblem.apple.com, click Report a Problem, and select Request a Refund from the dropdown menu. Choose ExpressVPN from your subscriptions and submit your request.

Understanding ExpressVPN's Money-Back Guarantee and Refund Policy

ExpressVPN backs all its offers with a 30-day money-back guarantee. This means you can test everything from streaming and torrenting to speed and security features risk-free. All premium features are available during this period without any restrictions.

Just keep a few important details in mind. The 30 days start from your exact signup time — so if you bought ExpressVPN at 2 PM on January 1st, your guarantee expires at 2 PM on January 30th. Also, changing or upgrading your purchase package voids your refund eligibility.

If you paid with Bitcoin, ExpressVPN will issue refunds in BTC. However, the amount of sats you receive may not match what you originally paid because of fluctuations in Bitcoin's value.

ExpressVPN rarely offers refunds beyond the 30-day period, but exceptions can be made for technical issues. You'll need to show that the service wasn't working properly and that you tried resolving the problem with its support team.

Common Issues Users Face and Solutions

Some Reddit users have reported being charged even after canceling. While this rarely happens, it's worth taking a few extra steps to ensure a clean break. First, check your ExpressVPN dashboard and make sure automatic renewal is turned off. Then verify all recurring payments are stopped on your payment platform. If you’re a PayPal user, you should also disable automatic payments in your PayPal account.

ExpressVPN has acknowledged that a PayPal system outage once affected some renewal payments when PayPal couldn't send payment notifications. The VPN resolved this by reactivating affected accounts and adding a free month of service. If you encounter any payment issues, contact ExpressVPN's support team — they typically respond within minutes and can help sort things out.

Reasons Your ExpressVPN Refund May Be Denied

While ExpressVPN has a straightforward refund policy, there are certain conditions under which your refund request might be denied. Here are some common scenarios:

1. Purchased via the Apple App Store. ExpressVPN does not issue refunds for in-app purchases on Apple devices. Although refunds are still possible, you must request them through the Apple App Store, as ExpressVPN cannot process these refunds directly.
2. Beyond the 30-day guarantee period. If you submit your refund request after the 30-day money-back guarantee period has expired, ExpressVPN is likely to deny the refund. It's important to make your request within this timeframe to be eligible.

FAQs on How to Cancel ExpressVPN and Get a Full Refund

How long until I get my money back after canceling ExpressVPN?

ExpressVPN processes refunds within 5–7 business days, but I got my money back in just 3 days. The refund approval itself is quick — it only took 5 minutes through the 24/7 live chat. PayPal refunds are usually the fastest, typically arriving within 1 business day, while credit card refunds might take longer, depending on your bank.

Can I cancel ExpressVPN and get a refund at any time?

As long as you’re still within the 30-day period, you can easily get your money back. This applies to all purchases made by first-time customers. However, your account will be disabled once you do this, meaning you won’t get access to it for any unused days you have left.

Trying to get a refund once you’re past the money-back guarantee validity is very rare. First, you’ll need to prove that you had a technical problem with ExpressVPN. Also, you need to show that you tried to reach customer support but failed. If you’re in this situation, ExpressVPN may provide a partial refund based on the number of days that you couldn’t use its service.

Do I need to cancel auto-renewal to get my ExpressVPN refund?

If you cancel your account on your own through the dashboard, you'll still need to contact live chat to request a refund. Simply turning off auto-renewal won't automatically refund your money.

When you contact ExpressVPN's support team to cancel and get your money back, they'll disable auto-renewal for you. Still, it's good practice to check your account dashboard afterward and verify it's turned off.

Do I also need to cancel my ExpressVPN free trial?

Yes, you have to cancel your ExpressVPN free trial if you don't plan on purchasing it afterward. Otherwise, you'll be automatically charged at the end of the trial period. But even if you forget to cancel and get charged, you're still covered by ExpressVPN's 30-day money-back guarantee.