Review by our expert
Latest positive user review(User reviews are not verified)
Latest negative user review(User reviews are not verified)
Review by our expert
With VPNs, you tend to get what you pay for. So when I saw Surfshark’s low prices, I was skeptical about its rave reviews. To see if it could actually live up to these claims, the team and I tested every aspect of Surfshark, including its speeds, security features, streaming abilities, network reliability, and device compatibility.
Can Surfshark be trusted? It can, and it is. The Financial T...
Read all
Latest positive user review
Fast, reliable and unlimited
This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an un... limited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it.
IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.More
Latest negative user review
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.More
Review by our expert
Mainly intended for businesses and online gamers, LogMeIn Hamachi is a hosted VPN service that’s very easy to use and highly secure. Unlike typical VPNs, LogMeIn Hamachi is a mesh network in which you can connect to the LogMeIn heavily encrypted servers to be able to connect remotely to your networks on major operating systems such as Windows, Linux, and Mac OS.
LogMeIn Hamachi is distinguis...
Read all
Latest positive user review
It makes business easier!
Rodriguez Law Group, Inc., a firm in San Gabriel does business with LogMeIn Hamachi because their serv... ice is easy to use, excellent customer service & they are always willing and eager to help you with any issues you may experience. We use this service everyday & it makes our business run smoother.More
Latest negative user review
Not terrible, but you can do better
I used this service extensively in the past for linking disparate and geographically distant computers... into a LAN. Service was usually good, with some outages. Over time I've found better and cheaper ways (Tailscale) to accomplish my requirements and have stopped using Hamachi.
The reason for my low rating is the cancellation process. I think that if I sign up for a service online, I should be able to cancel the service online too. Not so with Hamachi. You must call and talk to an out-sources customer service person-- and wait on hold for nearly 10 minutes in my case... and explain why you want to cancel... and be offered renewal options.... and verify your email. I was fuming by the time my outsourced call experience was over.
Any company that relies on keeping subscriptions in place by making them hard to cancel deserves to fail. Goto/Logmein will have a hard time ever getting me back as a customer.More