How to Cancel Private Internet Access (PIA) & Get Refunded in 2019
If you’re considering Private Internet Access, or are having second thoughts about your purchase, we have good news: it’s easy to get a refund. Even though we bought PIA’s cheapest plan, we received a full refund.
The catch? PIA only offers a 7-day refund period, so you have to move fast.
If you’re looking for an alternative to PIA, we recommend NordVPN. It’s fast, safe, unblocks more than 400 streaming services, and is P2P friendly. Best of all, you can try it out for free for 30 days!
Quick Guide: How to Cancel PIA and Request Your Refund
Here’s a brief summary of PIA’s account cancellation and refund process. We’ll give you all the details below, including what you’ll see on your screen during each step.
- Open privateinternetaccess.com and sign in to your PIA account.
- Under My Account, click on Cancel Subscription.
- Fill out the cancellation form, including your reason for canceling.
- Under Support, click on How do I request a refund? Then follow the link for via this form.
- Complete the form. You will receive your refund in as little as 24 hours, depending on your payment method.
Step-by-Step Guide to Canceling PIA and Getting Your Money Back
Canceling PIA is simple, but you do need to complete a separate contact form after you have canceled to in order to get your refund.
It’s also a good idea to contact your payment provider (PayPal, bank, credit card, etc.) to manually cancel any automatic payments you’ve set up for PIA. We recommend waiting until you have received your refund to cancel payments, just in case of any dispute.
Open privateinternetaccess.com and sign in to your account.
Click on the Cancel Subscription button at the bottom of the screen.
On the next page, you’ll need to provide a reason why you want to cancel. Simply check one of the boxes and then click Complete Cancellation.
You’ll be redirected to a confirmation page, where you can confirm your decision. You have now canceled your service.
Now you need to request your refund. Click on the Support tab at the top of the page. Then click on the How do I request a refund? tab. Finally, click on the via this form link.
Fill in the information required on the request form, as shown below. You can find the Verification Details you need in the payment confirmation email you received when you first signed up for the service. Once you’ve completed the form, click Submit.
And that’s it! We received our refund in less than 24 hours. Remember, however, that how long it takes for the money to be available to you will depend on the payment method that you used.
Don’t Go Unprotected – Finding a New VPN
Even if PIA didn’t fit your needs, you shouldn’t go without the online security and privacy protection offered by a high-quality VPN. And you’ll still need a VPN to access your favorite geo-restricted content like Netflix, HBO, and the BBC iPlayer.
Here are three of the best VPNs we’ve tested. You can find other suggested alternatives to PIA in our blog archive.
Best Alternatives to PIA
Once you have received your refund, it’s time to find a new VPN that better meets your needs. The three VPNs with the highest ratings from both our experts and real users are currently offering huge discounts on subscriptions, so check out our coupons page.
If you want to learn more about the best VPNs available today, head to our reviews page to see how our experts use in-depth testing to find the VPNs you can trust.
NordVPN offers unsurpassed security, excellent speeds, and one of the largest server networks available, now numbering over 5,000. It smoothly unblocks Netflix and almost every other geoblocked site.
Take advantage of the provider’s 30-day money-back guarantee to see why NordVPN is our #1 rated VPN overall.
With the world’s fastest speeds for a premium VPN, military-grade encryption, and a well-deserved reputation for bypassing even tough geoblocks, ExpressVPN is well worth its price.
Try ExpressVPN free for 7 days on mobile devices or subscribe with the peace of mind of a 30-day money-back guarantee.
With its visual interface and preconfigured profiles for activities like streaming, safe browsing, and anonymous torrenting, CyberGhost is a great choice for inexperienced VPN users. It’s also an amazing value, and there’s a generous 45-day refund policy.