How to Cancel PIA in 2025: Get an Easy Refund

If you’ve tried out Private Internet Access (PIA) and you’re not 100% happy, canceling your subscription and getting a refund is quick and straightforward. When I tested it, the entire process only took 5 minutes — there was no pressure to continue my subscription.

Step-By-Step: How to Cancel PIA in 2025 and Get a Refund

The method to cancel and request a refund depends on how you signed up for Private Internet Access.

On PIA’s Website

This is the easiest method to cancel your subscription and request a refund, and lets you try PIA for free under the 30-day money-back guarantee. Each step is done directly through the “Client Control Panel” once you log in.

1. Sign in. Visit PIA’s website and enter your account username and password. Then navigate to the “Subscription Overview” page. Then click “Subscription Overview” to view your account information
2. Cancel auto-renewal. This will prevent your account from automatically renewing monthly/yearly (depending on your subscription). You’ll still need to contact customer support to claim your refund after this step
3. Provide a reason. A new tab will pop up, prompting you to provide a brief reason. If you select “I have another reason”, you can enter a short comment in the box below. I didn’t have a specific reason for canceling, so I left a general comment saying it didn’t meet my needs
4. Get in touch with PIA’s customer support. Click back into the original tab displaying the Control Panel. Here, claim your refund by selecting the option to contact a customer representative. When you’re redirected to a new page, click “Contact Us” to proceed
5. Fill out the contact form. For “Department”, select “Account Support”. For “Subject”, I used “Account cancelation”. Have your order number ready — or one of the other payment identifiers listed above. I typed a message saying I’d canceled my subscription and would like to claim my refund. You can find the version of the app or software you’re using in its settings.
6. Check your email. Response times may vary — but for me, it was less than 30 minutes before I got an email saying that my refund had been issued. The agent didn’t even ask any further questions; there was no pressure to reconsider. Allow up to 10 days for the payment to be reflected by your payment institution — for me, it only took 3 days

On Android

If you signed up for PIA in Google Play, you need to cancel your subscription first through Google with the following steps:

1. Sign in to the Google Play Store. Once you’re at the Google Play Store app, log in using your email address and password (if you’re not signed in already). If you’re already signed in, tap your profile icon at the top right of the screen.
2. Pull up your subscriptions. Tap “Payments and Subscriptions” and then “Subscriptions”. Select the Private Internet Access subscription.
3. Cancel your PIA subscription. Tap “Manage Subscription” then “Cancel subscription”.
   Keep in mind — these steps will not automatically issue you a refund. Once you’ve finished canceling your subscription through Google Play, follow the steps for claiming your refund through PIA’s website above.

On iOS

If you signed up for PIA in the iTunes or iOS app, you need to cancel and request your refund directly through Apple.

One point to note — if your PIA subscription charge is still pending in iTunes, you won’t be able to request your refund until it is fully processed.

Follow these steps to cancel your subscription and request a refund through Apple:

1. Go to settings. Open the “Settings” app on your Apple device. Then click your name and icon at the top of the screen.
2. Tap “Subscriptions”. Once you’re there, you’ll see a list of apps you’re subscribed to. Tap Private Internet Access.
3. End your PIA subscription. Tap “Cancel subscription”.
4. Visit reportaproblem.apple.com. Once you’ve navigated to Apple’s support page, sign in to your Apple account.
5. Click “Request a refund”. After you’re signed in, you’ll see a drop-down menu with the option to select “Request a refund”. Once you select that, it will list Private Internet Access along with your other apps or purchases that qualify for a refund.
6. Complete and submit your request. Select Private Internet Access from the apps list — where it says “Tell us more…”, type in “I’d like to claim Private Internet Access’s 30-day money-back guarantee” and follow the instructions for submitting.

FAQs on Canceling PIA and Getting a Refund

What is Private Internet Access’ refund policy?

PIA refund requests made within the 30-day money-back period will be honored. As long as you claim your money back within this period, the refund process is simple and reliable. These recommended VPNs also offer a solid refund policy.

How long does it take to get my refund from PIA?

PIA states that it usually takes 5-10 days. When I tested it, I had my money back even faster — in just 3 days. My tests have shown that not all VPNs are as quick to give you your money back. If you plan to try another service, I recommend only using VPNs with a refund policy you can trust.

While PIA may be quick to issue your refund, factors involved with your payment institution can affect how long it takes to get your money back.

Conclusion

PIA is fast, secure, and affordable — with a dependable money-back guarantee. Cancelling it and getting a refund is an easy process that requires just a few minutes. We tested this and got our money back in a few days after sending a request.