We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of cybersecurity researchers, writers, and editors continues to help readers maintain their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and detailed examination by the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Advertising Disclosure

vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of cybersecurity researchers, writers, and editors continues to help readers maintain their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and detailed examination by the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

Surfshark Review 2026: Is It Still a Deal? (Speed Test)

Our Score: 9.3/10
Worth Considering
James Everard Updated on June 22, 2026 Fact-checked by Christine Johansen Former Senior Writer
Quick Overview: Surfshark is best for users who want a lower-cost premium VPN that covers every device in the household and works well for everyday privacy, streaming, and browsing. It’s more beginner-friendly than PIA and costs less than ExpressVPN, but it’s not ideal if you need a smoother torrenting interface, a VPN based outside intelligence-sharing alliances, or dependable access in restrictive countries like China.

With VPNs, you tend to get what you pay for. That made me skeptical about Surfshark’s rave reviews. To see if it could actually live up to these claims, the team and I tested its speeds, security features, streaming abilities, network reliability, device compatibility, privacy policy, and customer support.

Overall, I would recommend Surfshark because it offers strong value for $1.99/month. It comes with a 30-day money-back guarantee, so you can try it without committing long term. The Financial Times also ranked Surfshark 47th in its fastest-growing companies in Europe list.¹

Try Surfshark Risk-Free >>

Surfshark Pros, Cons, and Needed Improvements

  • HD access to streaming sites

    My international team and I could safely watch the major platforms we tested in high quality.

  • Fast speeds

    Surfshark gave us strong download and upload speeds, along with low ping on nearby servers.

  • Great global coverage

    Surfshark covers 100 countries, giving it wider global reach than many VPNs.

  • Advanced security tools

    Surfshark includes the core security features I’d expect from a secure VPN, plus options like NoBorders, MultiHop, and IP Rotator.

  • Easy to use

    Surfshark has intuitive apps and is beginner-friendly across major devices.

  • 30-day money-back guarantee

    I tested this policy, and getting my money back was straightforward.

  • Clunky torrenting support

    Surfshark supports P2P traffic, but the app doesn’t clearly label P2P-optimized servers.

  • Based in a 9-Eyes country

    Surfshark is based in the Netherlands, which is part of a global data-sharing alliance.

  • Not reliable in China

    Customer support confirmed that Surfshark doesn’t work reliably in China.

87% Off

Save 87% on Surfshark now!

And get 3 months completely free!

Surfshark Features — 2026 Update

9.4
💸 Price 1.99 USD/month
📆 Money Back Guarantee 30 Days
📝 Does VPN keep logs? No
🖥 Number of servers 4500+
🛡 Kill switch Yes
🗺 Based in country Netherlands
🛠 Support 24/7 Live Chat Support
📥 Supports torrenting Yes

Can Surfshark Stream in 4K? — 30+ Platforms Tested

9.6

Surfshark delivered 4K playback in our tests, and we successfully watched content on over 30 services. A few needed small adjustments before playing smoothly.

The fixes were simple:

  • Trying a few different servers
  • Switching to Static IP servers
  • Trying another browser
  • Changing protocols when a service was inconsistent
  • Asking Surfshark’s chatbot or 24/7 live agents for setup tips
Be advised: We only recommend VPNs with strict no-logs policies that prevent them from seeing or tracking what you do online. This means you’re responsible for how you use a VPN, so please follow all applicable regulations and T&Cs. My colleagues and I don’t condone copyright infringement. 

Which Streaming Platforms Worked With Surfshark?

Streaming Service Status
Netflix
Hulu
Disney+
BBC iPlayer
Amazon Prime Video
Max
Sling TV

The services in the table played on the first attempt, and we checked multiple locations for consistency. BBC iPlayer, which can be tricky with VPNs, worked with all 4 UK locations. There was no buffering, and episodes loaded almost immediately using the WireGuard protocol.

Screenshot showing the Surfshark app over a browser streaming a movie on Prime VideoThe UK London server was fast enough for UHD streaming

Netflix US also worked with multiple US locations, including Chicago, Los Angeles, Miami, and New York. We tested the same platforms on an iPhone 16 using IKEv2, which handled switching between data sources well.

Screenshot showing the Surfshark app over a browser streaming BBC iPlayerWe didn't even need to switch servers between the major platforms

ExpressVPN requires less troubleshooting to reach the best quality, but Surfshark’s lower price helps balance that trade-off if you’re comfortable with occasional manual tweaks. It’s also more practical than Proton VPN’s free plan for streaming because it avoids single-device limits and gives access to its full server network.

How Fast Is Surfshark? — Speed Test Results

9.8

Surfshark performed well on nearby and distant servers. Nearby connections were quick enough that we didn’t notice any slowdowns, and locations several thousand miles away were still suitable for most online activities. That’s not surprising, considering that all 4,500 servers are 10Gbps.

There’s also a handy Fastest location button at the top of the server list, which was useful. It didn’t connect us to the nearest location, but our tests confirmed that it picked the quickest option. Numerous factors determine a server’s performance, including user load and your ISP’s route. Because of this, a VPN can sometimes even improve your speeds slightly.

How Does Surfshark Stack Up Against Its Competitors?

No VPN
Download Speed
Upload Speed
Ping
USA (Dallas) USA (Dallas)
Download Speed
Upload Speed
Ping
USA (Miami) USA (Miami)
Download Speed
Upload Speed
Ping
USA (Los Angeles) USA (Los Angeles)
Download Speed
Upload Speed
Ping
USA (New York) USA (New York)
Download Speed
Upload Speed
Ping
Canada Canada
Download Speed
Upload Speed
Ping
Brazil Brazil
Download Speed
Upload Speed
Ping
UK UK
Download Speed
Upload Speed
Ping
France France
Download Speed
Upload Speed
Ping
Japan Japan
Download Speed
Upload Speed
Ping
Australia Australia
Download Speed
Upload Speed
Ping
Singapore Singapore
Download Speed
Upload Speed
Ping
222.06 Mbps
205.10 Mbps
4 ms
275.54 Mbps
126.41 Mbps
10 ms
220.52 Mbps
144.71 Mbps
51 ms
206.06 Mbps
110.16 Mbps
41 ms
217.91 Mbps
151.79 Mbps
48 ms
237.15 Mbps
138.84 Mbps
43 ms
144.29 Mbps
135.87 Mbps
142 ms
122.11 Mbps
55.44 Mbps
109 ms
141.14 Mbps
78.42 Mbps
107 ms
144.23 Mbps
102.03 Mbps
144 ms
146.26 Mbps
62.01 Mbps
180 ms
162.71 Mbps
54.79 Mbps
225 ms
203.60 Mbps
46.40 Mbps
5 ms
150.32 Mbps
55.06 Mbps
8 ms
166.89 Mbps
111.88 Mbps
53 ms
169.57 Mbps
66.42 Mbps
42 ms
175.09 Mbps
46.30 Mbps
45 ms
158 Mbps
80.81 Mbps
50 ms
139.03 Mbps
68.73 Mbps
228 ms
133.12 Mbps
89.52 Mbps
115 ms
158.51 Mbps
62.77 Mbps
118 ms
134.14 Mbps
42.65 Mbps
152 ms
142 Mbps
115.86 Mbps
173 ms
150.43 Mbps
85.31 Mbps
211 ms
218.73 Mbps
50.42 Mbps
6 ms
169.58 Mbps
83.50 Mbps
9 ms
143.62 Mbps
77.82 Mbps
54 ms
161.10 Mbps
103.06 Mbps
42 ms
80.67 Mbps
N/A*
65 ms
8.23 Mbps
8.39 Mbps
64 ms
186.87 Mbps
63.28 Mbps
150 ms
70.57 Mbps
102.14 Mbps
114 ms
111.83 Mbps
95.40 Mbps
120 ms
166.18 Mbps
N/A*
145 ms
87.54 Mbps
11.23 Mbps
193 ms
128.44 Mbps
10.25 Mbps
208 ms
These tests are conducted from the USA
*N/A indicates that we do not currently have speed test data for this location

Surfshark’s speeds were above what we usually see from a VPN. ExpressVPN was still faster overall, but Surfshark stayed competitive, especially on faraway servers, where some VPNs can slow you down by over 80%.

Methodology note: Our VA checks all VPNs from the same US location, using the same connection, to keep results fair. We measure download speed, upload speed, and ping on local and international servers using each VPN’s fastest protocol, then compare those results to our baseline without a VPN connected.

Is Surfshark Good for Gaming?

9.0

Surfshark is a good choice for online gaming on local servers because it kept ping low in our tests. Ping measures the responsiveness of your commands to the on-screen action. It’s tracked in milliseconds, and under 100ms is generally considered optimal for gaming; anything higher can make many games feel delayed or unresponsive.

Screenshot of the Surfshark app over an online gameThe ping of just 9ms is perfect for online gaming

I loaded Steam to play Brawlhalla, and an update downloaded quickly before the match started. The game ran without lag, and the controls felt similar to playing without a VPN. Since Surfshark hides your real IP address, it can also reduce exposure to DDoS attacks.

How Large Is Surfshark’s Server Network?

9.0

Surfshark doesn’t have the largest server count, but it gives you plenty of location choice: 4,500 servers in 100 countries. Most of its servers are in the US, spread across 24 locations, and it also has a strong presence in Europe, especially the UK, France, Germany, and Spain. In 12 countries, you can select servers in specific cities, which helps if you need a more precise location. PIA has more servers overall, but Surfshark offers wider country coverage.

Screenshot of the server options on the Surfshark appThere's also a search bar if you don't want to scroll through the server list

It also offers a few useful options:

  • Static IPs: Free and shared, helping reduce CAPTCHAs triggered by rotating IPs.
  • Dedicated IPs: Exclusive to you and better at avoiding blocklists, but they cost extra.
  • MultiHop: Lets you create your own double VPN combo from Surfshark’s server network.
  • Virtual locations: Clearly marked in the server list, which is helpful because some VPNs don’t disclose them.
  • RAM-only servers: Hosted in trusted third-party data centers and wiped on reboot.

Here’s a list of countries where it has dedicated IP locations:

Country City
Australia Sydney
Brazil São Paulo
Canada Toronto
France Paris
Germany Frankfurt
Hong Kong
Italy Milan
Japan Tokyo
Netherlands Amsterdam
Poland Warsaw
Singapore
South Africa Johannesburg
Turkey Istanbul
United Kingdom London
United States Los Angeles
Dallas
San Jose
Las Vegas
New York
Denver

Note: Dedicated IP locations are subject to change.

Does Surfshark Work in China? No

Customer support confirmed that Surfshark doesn’t work in China, Russia, or Turkey. However, it does work in Iran, Saudi Arabia, and the UAE.

For Iran, Saudi Arabia, and the UAE, Surfshark’s website suggests cycling through different server and protocol combinations until you find one that connects. Manual VPN setup is another option, but it’s more technical.

Screenshot of a chat with Surfshark customer supportMost VPNs aren't reliable for use in China

VPNs are difficult to use in China because the Great Firewall blocks many websites and services, including many VPN connections. Most VPNs are banned there, but there are no public reports of visitors being prosecuted for using a non-approved VPN. If China access is a priority, there are a few VPNs that have proven to work more reliably.

Surfshark Security — Strong Encryption and Advanced Controls

10.0

Surfshark offers strong security for everyday privacy, with industry-standard encryption and customizable features. Forbes reported that 147 countries asked Surfshark for user data in 2022.2 Despite this, no user data was given out.

It uses 256-bit keys for encryption. Surfshark applies AES-256 with IKEv2 and OpenVPN, and ChaCha20 with WireGuard. This is the same level of encryption used by governments and militaries to protect private data, so your ISP and other third parties won’t be able to read your online activity while the VPN is connected.

Compared with VPNs that focus more on core VPN features, such as CyberGhost, Surfshark includes more built-in privacy tools, including Alternative ID, IP Rotator, Dynamic MultiHop, and breach monitoring.

VPN Protocols and When to Use Them

Surfshark lets you choose between WireGuard, OpenVPN, and IKEv2 on Mac, depending on whether you want quicker performance or more stability.

Screenshot of a WireGuard table from the Surfshark websiteOpenVPN is more secure for online banking

The protocol options are:

  • WireGuard: The industry-standard protocol for faster connections across all operating systems.
  • OpenVPN UDP: Faster than TCP, so it’s better for video calls, streaming, and gaming.
  • OpenVPN TCP: Slower, but more stable on unreliable networks.
  • IKEv2: Available on Mac, works best on nearby servers, but is slower over long distances.

Leak Protection: What It Shields

Surfshark passed our leak test on 10 servers, including locations in the UK, US, and Germany. No IP, WebRTC, or DNS leaks were detected, which means Surfshark kept identifying details hidden during the checks.

The leak results matter because:

  • DNS leaks: Can allow your ISP to see the websites you visit.
  • IP leaks: Can reveal your real IP address and location.
  • WebRTC leaks: Can expose your IP address through the browser.

The kill switch is easy to access and helps protect your traffic if Surfshark disconnects unexpectedly. It temporarily deactivates your internet connection, then reconnects automatically once the VPN tunnel is active again, so your traffic isn’t exposed while the VPN reconnects.

Camouflage Mode and NoBorders: What They Do on Restricted Networks

Camouflage Mode and NoBorders help Surfshark on networks that block or flag VPN traffic, such as school, work, or public WiFi.

  • Camouflage Mode: Hides VPN use through obfuscation, making your connection look more like normal traffic. It can help with public WiFi firewalls, but you need to select the OpenVPN protocol to activate it, which isn’t immediately obvious in the app.
  • NoBorders: Shows servers designed for restrictive environments. You can activate it by going to Settings > Advanced in the Surfshark app. Once enabled, it reduces the server list to locations that can get around the firewall you’re facing.

Nexus: How Does It Work With IP Rotator and Dynamic MultiHop?

Nexus routes your connection through Surfshark’s wider VPN infrastructure before sending it to your chosen server. Unlike a traditional VPN connection, which usually uses a single tunnel, Nexus supports features that can rotate your IP address or send traffic through two locations.

Surfshark uses Nexus for two features:

  • IP Rotator: Periodically changes your IP address without disconnecting the VPN. This makes it harder for your ISP or unwanted third parties to track you through one fixed VPN IP.
  • Dynamic MultiHop: Lets you manually choose any 2 servers in Surfshark’s network, adding another encrypted hop before your traffic reaches its final VPN location.

Extra Security Tools: What Else Does Surfshark Include?

Surfshark includes a few extra tools beyond the core VPN, mainly for blocking unwanted sites, reducing email exposure, and checking whether personal details appear in known breaches.

  • CleanWeb: Built-in ad and malware blocker. I tested CleanWeb on Forbes.com, and the ads I saw with it turned off disappeared once I enabled it. It also detects and blocks malicious websites linked to malware and phishing scams.
  • Alternative ID: Lets you create an online alias using details like name, gender, birth date, and country, then generates a new email address. Emails sent to that proxy address are forwarded to your real inbox. For an extra fee, you can also get a US phone number. Surfshark advises using it ethically and within legal or platform rules.
  • Data Leak Checker: Free one-time scan for breaches tied to email addresses, credit card numbers, and passwords. It helps check existing exposure, but it doesn’t provide ongoing monitoring.
  • Surfshark Alert: Adds continuous breach monitoring and sends alerts if new leaks include your personal details.

No-Logs Policy: Audit and 9 Eyes Caveat

9.0

Surfshark has a strict no-logs policy that was audited in 2022. It doesn’t store identifiable data, but it’s based in the Netherlands, which is part of the 9 Eyes Alliance. That jurisdiction isn’t ideal for privacy, but since Surfshark doesn’t keep identifiable activity logs, it shouldn’t have those records to share if requested.

Surfshark App Data: What It Collects and Deletes

Surfshark’s privacy policy says its servers temporarily process your user ID, IP address, and connection timestamps, but this data is deleted after 15 minutes.

Screenshot of Surfshark's privacy policyIt also publishes a warrant canary, a web page that details any court orders it's received to share user data

It also stores your email, encrypted password, and basic billing details to create your account. The app can collect diagnostic reports and anonymous analytics, which you can opt out of in settings. Auto-Connect uses location data to choose a connection, but Surfshark says this isn’t shared with third parties.

For extra signup privacy, you can use a burner email and pay with cryptocurrency.

Independent Audits: Deloitte, MASA, and Cure53

Surfshark has undergone several independent audits, with its main no-logs review completed by Deloitte in December 2022. Deloitte examined Surfshark’s IT systems, interviewed employees, and confirmed that its no-logs policy matched its privacy claims. It’s worth noting that this audit came 4 years after Surfshark launched, which put it behind some competitors at the time.

In December 2023, Surfshark’s Android app passed the MASA audit, confirming its safety and compliance with global data-handling standards. Cure53 also reviewed Surfshark’s Chrome and Firefox extensions in 2018 and its server infrastructure in 2021. The extension audits found no major privacy or security issues, while the server review found only minor issues that were promptly fixed.

Jurisdiction and Ownership: Netherlands and Nord Security

Surfshark is based in the Netherlands, which is part of the 9 Eyes data-sharing alliance. That’s still a privacy drawback, but the company says Dutch law doesn’t force it to retain user data and that it would move again if local laws changed.

The audit and warrant canary help balance that concern. If Surfshark were ordered to hand over information, its logging policy should limit what it could provide.

In 2022, Surfshark merged with Nord Security, the company behind NordVPN, to form one holding company. However, Surfshark still operates separately.

Torrenting: Fast Downloads, Less Clear P2P Labels

9.0

Surfshark works for torrenting and was quick in my tests, but finding P2P servers isn’t as intuitive as it should be. It has 110 P2P-supported servers. If you’re connected to a non-P2P server, Surfshark automatically moves you to a supported location when you open a torrent client.

To check this, I connected to the Czech Republic server, which isn’t P2P-optimized. IPleak.net showed my IP and DNS locations in Prague. After opening BitTorrent and running IPleak again, both changed to the Netherlands, which supports P2P.

Customer support told me to type “p2p” into the search bar to show torrenting servers, and Surfshark’s website now includes a P2P column. CyberGhost is simpler here because it has a separate “downloading” tab in its app.

File transfers were quick once connected. A 2.5 GB public-domain file took 4 minutes on the Netherlands server and 2 minutes on a UK P2P server. Surfshark’s kill switch, encryption, and no-logs policy cover the main P2P safety basics, but the interface is less convenient than VPNs that allow torrenting on every server or clearly label P2P locations in-app.

Editor’s note: The vpnMentor team stands against copyright infringement. Torrenting itself is legal, but downloading copyrighted material is illegal in most places, and some torrenting sites are banned or blocked in certain countries. Check local laws and only download public-domain or copyright-free files.

Installation & Apps

9.4

Consistent Apps Across Devices, but Missing Some Server Details

Surfshark is easy to use, with a clean layout that feels familiar on Windows, Mac, iOS, and Android. That makes switching between devices straightforward, even if you haven’t used a VPN before. Its apps are also available in 13 languages, including Spanish, German, Japanese, Korean, and Chinese.

The feature menus include short descriptions of what each setting does, and you can save favorite servers for quicker access. I just wish the app displayed load and ping time more clearly. Server load used to appear automatically on macOS, but it’s now been removed. The Windows and Android apps can show ping when you click the small speedometer next to the search bar, but you need to be disconnected for this information to load.

Screenshot of Surfshark's appFastest location, Nearest country, Favourites, and Recently used all help you connect quickly

Setup Process: Quick on Most Devices, Manual on Linux

Getting Surfshark up and running was straightforward. I set it up on Windows and Mac laptops, an Android tablet, and an iPhone. On those devices, the process was the same: download and install Surfshark from its website, then sign in.

Screenshot of the download page on the Surfshark websiteIt never took me more than 5 minutes to download Surfshark’s app onto my devices

Linux is the exception because it requires manual installation.

Compatible Devices: Major OSs, Fire TV, Apple TV, and Routers

Surfshark has broad device support, with native apps for all major operating systems. It also has apps for Fire Stick and Fire TV, plus a native Apple TV app, which not every VPN offers. Routers require manual setup, but Surfshark has detailed step-by-step guides on its site.

OS Versions and Feature Differences

Devices Compatibility
Windows Windows 7 or newer
Mac macOS 10.15 (Catalina) or later
Linux
  • DEBIAN 11 or higher
  • UBUNTU 20.04 or higher
  • MINT 20 or higher
Android OS 5.0 or later
iOS iOS 13 or later
Browser extensions Chrome, Firefox, Edge, Brave
Smart TVs Native apps for Android TV, Apple TV, and Fire TV
Gaming consoles Its smart DNS works with Xbox, PlayStation, Nintendo, and more
Router Manual configuration

The table shows Surfshark’s main compatibility requirements, but some features differ by platform.

  • Desktop apps: Windows includes a customizable kill switch, Device Invisibility, and window resizing. macOS now supports Bypasser, bringing it closer to Windows for everyday flexibility. The Mac app also includes IKEv2, which isn’t available on Windows.
    Screenshots of the macOS and Windows Surfshark appsThe macOS and Windows apps are almost identical
  • Mobile apps: Android and iOS are very similar. Android adds GPS spoofing, which matches your GPS location to your VPN IP location, plus a native kill switch that customer service said is embedded deeper into Android’s software. Both mobile apps now support Bypasser, including iOS.
    Screenshots of the iOS and Android Surfshark appsYou can enable the kill switch without having to navigate to the Settings menu on Android
  • Routers: Manual setup is possible on firmware with WireGuard, OpenVPN, or IKEv2 client pre-installed. Surfshark recommends using its apps for the best performance, and installing new router firmware is more technical, even with its website guides.
  • Browser extensions: The extensions include all servers, geo-spoofing, CleanWeb, and other security tools. The Chrome extension also has Email Scam Checker for Gmail, while website safety alerts can flag data-breach and malware risks in Google results before you open a page.

Unlimited Connections: Useful for Multi-Device Setups

Surfshark lets you connect as many devices as you want under one subscription, which is helpful if you use a mix of laptops, phones, tablets, smart TVs, and shared family devices. Most premium VPNs like ExpressVPN, NordVPN, and CyberGhost limit simultaneous connections to 5–10, so Surfshark gives you more flexibility.

We also checked whether using several devices at once affected performance. With a laptop, iPad, Android phone, and desktop computer connected at the same time, there was no noticeable slowdown. Netflix continued streaming in Ultra HD without lag.

Pricing

8.7
Surfshark Starter 2 Year + 3 Extra Months
$ 1.99 / month per month
Surfshark One 2 Year + 3 Extra Months
$ 2.49 / month per month
Surfshark One+ 2 Year + 3 Extra Months
$ 4.19 / month per month

Plans and Renewal Costs: Discounts, Bundles, and Fine Print

Surfshark offers 3 pricing packages: Surfshark Starter, Surfshark One, and Surfshark One+. Starter is the standard VPN plan, while One and One+ are personal security bundles with extra features. Longer subscriptions come with bigger discounts, and you can also get 3 months extra free.

Starter is the cheapest plan, but One and One+ are only $0.50 and $2.10 more per month, respectively, on long-term subscriptions. One and One+ may be worth it if you want broader security tools, since they include Antivirus, Search, and Alert. One+ also includes Incogni, a data removal service that contacts data brokers to request takedowns.

Surfshark’s long-term discounts can go up to 87%, but the monthly plan is pricier at $15.45. There’s also fine print: renewal prices can almost double. On the 24-month plan, this means the renewal cost can rise to nearly $5/month. To avoid the increase, cancel auto-renewal by logging in and going to Subscriptions, then Payments > Manage subscription. You can also cancel through 24/7 live chat or email.

All plans include a 30-day money-back guarantee. I tested it through live chat, gave a reason why Surfshark wasn’t the right VPN for me, and the refund was approved right away. The money was back in my account 4 days later.

Surfshark also offers a 7-day free trial on Android, iOS, and macOS through the Apple Store or Google Play, and students can get exclusive discounts.

Payment methods include:

  • Major credit cards: Visa, Mastercard, Amex, Discover
  • PayPal
  • Debit cards: Europe only
  • Google Pay
  • Amazon Pay
  • Cryptocurrencies
  • Regional methods like AliPay and Sofort
Price
$1.99/month (Surfshark Starter 2 Year + 3 Extra Months)
Money-back guarantee
30 Days
Customer Support
24/7 Live Chat Support

Reliability & Support

9.8

Help Center and Live Chat: Detailed Guides, Quick Replies

Surfshark’s Help Center covers feature explanations, tutorials, setup guides, and FAQs. I used multiple tutorials during this review, and they were detailed enough to follow without being overly complicated.

Screenshots of Surfshark's live chat customer support convoSurfshark's agents were more personable than agents from other VPNs I've dealt with

If the website doesn’t solve the issue, Surfshark also offers 24/7 live chat and email support. When I tested live chat, I first reached the chatbot, but it was quick to bypass. A live agent responded within a few seconds, and my questions were handled thoroughly. Email support replied in around 3 hours.

The Bottom Line

Surfshark is a good VPN if you want unlimited device connections, consistent streaming, and advanced security features without paying premium-provider rates. Its audited no-logs policy also makes it a stronger privacy choice than its price might suggest.

GlobeNewswire reported that Consumer365 named Surfshark Best VPN Service for combining encryption, privacy features, and reliable performance.3 In my tests, its speeds on distant servers and support quality stood out most. The main caveat is pricing: Surfshark starts low, but renewal costs can increase significantly, so it’s worth checking the auto-renewal terms first.

I7OAqHhjtGM
imgur-I7OAqHhjtGM
  • Can safely access top platforms from anywhere
  • Great speeds on nearby and distant servers
  • 4,500 servers in 100 countries
  • Easy-to-use apps
  • An audited no-logs policy and military-grade encryption
  • Unlimited simultaneous device connections

FAQs

Which country is Surfshark based in?

Surfshark is headquartered in the Netherlands. It was established in 2018 and moved its headquarters there on October 1, 2021. Dutch law doesn’t require VPNs to retain user data, so Surfshark can operate without keeping usage records.

The Netherlands is part of the 9 Eyes Alliance, so its location is worth noting for privacy. Surfshark’s audited no-logs policy helps reduce that concern because the company says it doesn’t store browsing history or other identifying usage data.

Can I be tracked while using Surfshark?

Surfshark limits exposure by encrypting your connection, hiding your IP address, and following an audited no-logs policy. However, no VPN can guarantee complete anonymity. Websites, apps, advertisers, or accounts you sign into may still identify you through cookies, browser fingerprinting, permissions, or login details.

For more privacy, you can use CleanWeb to block ads and malware domains, MultiHop to route your connection through 2 VPN servers, and safe browsing habits to avoid sharing personal information.

Is Surfshark good for Netflix?

Yes. In our tests, Surfshark worked with Netflix libraries in the US, UK, and Japan. It also accessed other major streaming platforms, including Disney+, Prime Video, and Hulu.

Some Netflix libraries may not load every time. If that happens, try switching to a different server first. If the issue continues, Surfshark’s support can suggest another location or setting.

What do Reddit reviews say about Surfshark?

Reddit discussions about Surfshark are generally mixed-to-positive. Users often mention its lower price, unlimited device connections, and security features as positives. Some also raise concerns about its Netherlands base because of the 9 Eyes Alliance, though Surfshark’s no-logs policy is usually part of that discussion.

Comparisons with NordVPN come up often. Some Reddit users prefer NordVPN for its larger server network, while others choose Surfshark for better affordability across many devices. Surfshark also has a 30-day money-back guarantee, so you can test it and request a refund if it doesn’t fit your needs.

Are Surfshark and NordVPN the same company?

Surfshark and NordVPN are owned by the same holding company after Surfshark merged with Nord Security in 2022. However, Surfshark still operates as a separate VPN service with its own apps, plans, server network, and features.

Where are Surfshark servers located?

Surfshark has 4,500 servers in 100 countries. Its network has strong coverage in the US and Europe, with US servers spread across 24 locations. In 12 countries, you can also choose servers in specific cities.

Does Surfshark use private DNS?

Surfshark handles DNS requests through its VPN connection to help prevent DNS leaks. Exact DNS setup details can vary by app, protocol, or manual configuration, so it’s best to follow Surfshark’s current setup guides for specific devices.

References

  1. https://www.ft.com/ft1000-2024?syn-25a6b1a6=1
  2. https://www.forbes.com/sites/emmawoollacott/2024/08/28/us-government-requests-most-user-data-from-big-tech-firms/
  3. https://www.globenewswire.com/news-release/2024/12/16/2997673/0/en/Best-VPN-Service-for-2025-Awarded-to-Surfshark-by-Consumer365.html/
Money Back Guarantee (Days): 30
Mobile app:
Number of devices per license: Unlimited
VPN Offers: surfshark.com
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of cybersecurity researchers, writers, and editors continues to help readers maintain their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and detailed examination by the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Surfshark User Reviews (User reviews are not verified)
7.5
Based on 800 reviews in 27 languages
All Speed Streaming Security Сustomer service
Christopher Smith
Christopher Smith
2/10
Frustrating Experience with Surfshark - A Cautionary Tale

I’ve been a Surfshark customer for quite some time, but my experience with their service over the last few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision. The Problems I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable. 2. Port 443 Miscommunication Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration. 3. The Toll on My Health Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.

    Tim S.
    Tim S.
    2/10
    Don't waste your money on dedicated IP

    While the generic Surfshark servers work well, the dedicated IP is worse than useless. With it, I get constant captchas and some websites refuse to connect at all. All is fine once I reconnect to a generic or even free VPN. Support is friendly but hopelessly incompetent at getting the problem fixed. So the dedicated IP works exactly opposite as what is advertised, all while vacuuming money out of your wallet. Stay away.

    Lucas Pinto Ricardo
    Lucas Pinto Ricardo
    10/10
    Fast, reliable and unlimited

    This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an unlimited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it. IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.

    Compare Surfshark With The Top Alternative VPNs
    Our Score: 9.9
    Our Score: 9.7
    Our Score: 9.5
    Our Score: 9.4
    Editor's Note: Transparency and integrity are important to us when bringing you our best selection of VPNs. Some of the industry-leading products on our list, including Intego, Private Internet Access, CyberGhost, and ExpressVPN are owned by Kape Technologies, our parent company. The VPNs we choose are derived from a thorough examination by the reviewer.

    About the Author

    James conducted rigorous hands-on research and testing to evaluate dozens of VPNs for his articles. He's an advocate for digital freedom.

    Was this review helpful?
    Sorry about that!
    (Minimum 10 characters.)