How To Cancel CyberGhost VPN and Get a Refund in 2025

You typically have to cancel CyberGhost the same way you created your account. So, you’ll need to complete different steps, depending on whether you got it from the website, the Google Play Store, Apple App Store, or other third-party marketplaces.

How do you get your money back from CyberGhost? The key is to cancel within the period specified by its refund policy, as that’s the only way it’s guaranteed. When I tested the process, we didn’t run into issues cancelling or receiving a refund.

I’ll walk you through the different ways to cancel your account and get a refund, step by step, so you know exactly what to do and not to stress about auto-renewals or requesting your money back.

Short on Time? Here Are the Best Ways To Cancel CyberGhost and Get a Refund in 2025

To facilitate the cancellation and refund process, you need to use the same channel you used to sign up for CyberGhost. This may seem confusing at first, but it’s easy to follow once you know which option applies to you. Use the table below as a reference, and jump to the guide that best fits your situation.

How To Cancel CyberGhost and Get a Refund: Step-By-Step Guide

How To Cancel CyberGhost Through the Website

Before requesting a refund, it’s recommended to first cancel auto-renewal to avoid accidental charges. Luckily, the process is very straightforward using the website, and can be completed in under 5 minutes. However, this will only work if you initially signed up for CyberGhost via the website.

1. Log in to your CyberGhost account. First, go to CyberGhost’s website and click the My Account button. You’ll be prompted to input your login details in a separate window.
   Once you log in, you'll see your account dashboard
2. Go to subscription settings. Once in your account dashboard, click on your profile icon in the top right corner and select Subscriptions.
   There are no options to do this within the VPN apps
3. Turn off auto-renewal. Find the product you want to cancel and click on the Cancel Subscription button to proceed.
   You'll need to confirm your intent to cancel one more time after this
4. Confirm cancellation. You’ll be taken to the following page as well as receive an email confirmation in your inbox.
   This should not impact your ability to use CyberGhost in any way, yet

How To Get a CyberGhost Refund via 24/7 Live Chat (The Fastest Way)

To claim your refund, you need to cancel online and then contact CyberGhost via live chat or email. I tried both methods and found live chat to be the quickest and easiest option.

1. Start a live chat. First, press the Need Help? Chat with us button on the website, then click Continue to Live Chat. You can directly ask to speak to an agent or let the AI wizard guide you. The sequence for me was Billing and Subscription related requests > Refund/Cancel Subscription > Refunds.
   All in all, it took less than 5 minutes to connect with an agent
2. State your reason for canceling. The agent will likely ask why you’re canceling, but you’ll get a refund regardless of what your answer is. I didn’t have to provide an order ID or any other information.
   You’ll receive an email confirming the refund is being processed
3. Await your refund. The agent notified me that refunds arrive within 5–10 business days, but I got mine within the same day.

How To Request a CyberGhost Refund by Email

You can also ask for a refund via email for Google Play Store or direct CyberGhost website orders. However, this isn’t immediate, so I don’t recommend using it unless you're struggling to get through the live chat. There may also be longer delays if support is busy or you happen to be in a very different time zone.

1. Email CyberGhost. Send an email directly to support@cyberghost.ro. To minimize back and forth, provide a reason for canceling and your order ID; otherwise, support will ask for it in the first reply.
2. Confirm your request. It took me just over 3 hours to get a response. The agent did ask me one last time whether they could help me resolve the issue, but didn’t push me to reconsider.
3. Wait for approval and confirmation. After asking the agent to proceed, I got a confirmation a few minutes later stating that my request was successful. You should also get automated follow-up emails regarding the refund.

How To Request a CyberGhost Refund Through the Web Form

Similar to email, submitting a refund request via a support ticket will be slower than live chat. It’ll basically just start an email chain between you and CyberGhost’s support team. However, it may be convenient if you want to submit the request and complete it later when you have more time.

1. Go to the CyberGhost website. On the website, click Help to go to the support center, and then tap on Submit a request.
   

   

   You can submit a ticket at any time

   

   You don't need to be logged in to submit a ticket
2. Request a refund. Fill in all required fields of the form. In the Subject and Description, directly state that you would like to get a refund. Say why you want a refund, and state clearly that you don’t want any assistance to resolve the issue.
   Normally, you won't have to provide a CSI ID or attachments
3. Wait for approval. It’s highly likely that the agent will still ask to provide you with any further assistance before canceling. Just reiterate your request, and you should get approval within minutes.

How To Cancel CyberGhost VPN on Android

If you signed up for the service via the Play Store, you have to cancel it through Google first. Do keep in mind that this will not issue an automatic refund. You still have to contact CyberGhost directly to request a refund.

1. Log in to your Play Store account. On your phone, open the Play Store app and tap on the profile icon.
2. Pull up the subscription list. Select the Payments and Subscriptions menu and choose Subscriptions.
   This is where you manage everything related to your purchases
3. Cancel CyberGhost. Locate CyberGhost from the list and tap on it to cancel your purchase.
   Follow the same process to cancel for free if you’re still within the free trial period
4. Request your refund. You can do so over live chat or email.

How To Cancel CyberGhost VPN on iOS

If you got started on an iPhone or iPad, CyberGhost isn’t responsible for your refund. You’ll need to cancel through Apple and request your money back directly from them.

1. Open the Settings app. Then tap on your icon and name.
2. Select Subscriptions. Scroll the list until you find CyberGhost.
3. Terminate your CyberGhost purchase. Hit the Cancel Subscription menu.
4. Contact Apple support. Head over to the Apple Support page (reportaproblem.apple.com) and log in to your account.
   Apple handles all app and payment queries through this page
5. Select Request Refund. Open the drop-down menu, select the refund option, and find CyberGhost.
6. Submit your request. Select CyberGhost and fill out the Tell us more… section. Mention that CyberGhost offers a money-back guarantee and that you’d like to use it to get a refund. Then follow the remaining on-screen instructions.

Quick Comparison Table: Best CyberGhost Alternatives

While CyberGhost regularly features as one of our top VPNs, that doesn’t mean it has to be for everyone. There are many VPNs that are just as good (or better in some ways) that also come with reliable money-back guarantees or trials so you can test them risk-free. So, if you don’t want a lapse in your online safety but CyberGhost just wasn’t for you, here are some options to try:

Understanding CyberGhost’s Refund Policy

CyberGhost’s refund policy is unique in that it gives you two different options, depending on the length of the offer you signed up for. Unlike most VPNs with monthly billing cycles, CyberGhost has a shorter refund window of 14 days, while longer signups (6+ months) are covered by a 45-day money-back guarantee. Most commercial VPNs offer a standard refund policy of 30 days.

The VPN only processes refunds for purchases made via its website or the Google Play Store. If you paid for CyberGhost via other app stores or third-party marketplaces like the Apple App Store, Amazon, or StackSocial, you have to contact them for a refund. The likelihood of getting refunded depends entirely on the third party’s policy, and CyberGhost has no say in the matter.

Like most VPNs, CyberGhost doesn’t guarantee refunds for mid-term cancellations, accidental auto-renewals, or on a pro-rata basis. I found some anecdotal stories on Reddit where users claimed to get refunds after requesting them within the 14/45-day window of the renewal. But you’ll likely need to plead your case, and the decision is totally at CyberGhost’s discretion.

Furthermore, CyberGhost makes it clear that usage doesn’t affect eligibility for a refund. I like this because I have come across VPNs that only pay back the leftover time. This means you can use as much data, connect to as many servers, and install it on as many devices as you want, and still be eligible for the refund.

While some online sources claim the VPN doesn’t refund cryptocurrency payments, it actually does — and I really appreciate that, since it’s still pretty rare in today's eCommerce space.

FAQs on Canceling CyberGhost and Getting a Refund

Conclusion

While CyberGhost is one of the industry’s best VPNs we have tested, I understand it won’t tick every box for everyone. Luckily, cancelling it and getting a refund is an easy process, as long as you follow the steps that apply to you. I have tested the process to put this guide together, and I didn’t experience any issues with getting my money back.