BullGuard VPN Review (2020) - Surprisingly Better than Others

Kate Veale | Cybersecurity Researcher
Updated on 14th October 2020

Editor’s Rating: 4/5

BullGuard VPN – a joint venture between NordVPN and internet security firm BullGuard – promises a high-performance network with easy-to-use apps. But does it deliver? It’s more expensive than NordVPN, so is it worth the extra cost?

I tested it for a week to find out if its performance is worth the price.

BullGuard offers a 30-day money-back guarantee, so you can try it without risk. But why do that when I’ve done all the work for you?

Its greatest strength is speed. BullGuard is fast, even when you’re connected to a server on the other side of the world. It can even unblock most streaming services – if that’s important to you, keep reading to make sure the service you want to access is covered.

These test results will help you decide if BullGuard VPN meets your needs. And, if it doesn’t, I’ll recommend some VPNs that might suit you better.

Does BullGuard VPN Unblock Global Content?

I was pleased to discover that BullGuard VPN can unblock almost any streaming service. I could access:

  • Netflix US, UK, and Canada
  • Hulu
  • BBC iPlayer
  • Amazon Prime Video

I live in Australia and, even though my data had to travel across the world to BullGuard’s US server, I was able to stream in high-definition. I didn’t experience any buffering, either.

Streaming in HD

Does BullGuard VPN Support Torrenting?

BullGuard VPN does support P2P connections, but unlike NordVPN, there’s no automatic Onion over VPN feature. I’ve grown used to the convenience of NordVPN’s built-in Onion over VPN setting.

NordVPN routes your data through the Onion network, adding an extra layer of protection to your P2P traffic. It also lets you access .onion sites from any browser. From my perspective, NordVPN is a better choice for streaming.

BullGuard VPN Speed Tests

You’ll always experience a small loss of speed when you’re connected to a VPN server. Your traffic has to travel farther to reach the server, and it takes extra time to encrypt and then decode your data.

You’ll notice this speed loss the most with free VPNs. If you’re using a premium VPN, it should be barely noticeable. 

You’ll generally get the highest speeds when you’re connected to a local server. BullGuard has servers in only 16 countries, so depending on your location, this may not be possible. Luckily, it has a server in Australia.

Before testing BullGuard’s speed, I tested my local internet connection so I could compare my results to my base speed. I turned off YouTube, Spotify, and any other services that might slow my connection down.

Speed test before connecting to a BullGuard server.

My speed without a VPN was faster than 88% of my country, so I was keen to see what would happen when I connected to BullGuard. I tested the Australian server first: 

Speed test on a BullGuard server in Australia.

My speed dropped a small amount, but it wasn’t noticeable. 19.72Mbps is more than fast enough to stream and torrent.

Speed test on a BullGuard server in the US.

When I connected to BullGuard’s US server, I was pleasantly surprised. My connection was still incredibly fast- something I didn’t expect to happen while connected to a server so far away.

BullGuard is one of the fastest VPNs I’ve tested. If you’re after a service that’s speedy, it’s a draw between BullGuard and NordVPN. In our 2020 speed test results, NordVPN actually increased our tester’s connection speed.

If you’re trying to bypass network congestion or throttling, I recommend NordVPN. But if not, BullGuard VPN is a great choice.

Security

BullGuard VPN Encryption

BullGuard VPN uses industry-standard 256-bit encryption to protect your internet traffic. It’s virtually unbreakable, and the best level of encryption currently available.

Kill Switch

There is an automatic kill switch in the app, but you have to turn it on yourself once you install it. This is a little frustrating because, if you don’t know you have to turn it on manually, you could be exposed to data leaks if your connection drops.

However, it’s easy to turn on. Just click the slider, and you’re protected.

Kill switch

You can use the App Kill Switch to select specific apps to close if you lose your VPN connection. Using this option, your internet will stay connected, but high-risk apps like BitTorrent will close.

Leak Tests and Leak Protection

While I was connected to BullGuard’s US server, I ran some DNS and IPv6 leak tests. 

I was happy to find that my DNS request and IP address were not being leaked. The test results show that BullGuard provided me with an IPv4 address and blocked Ipv6 requests. Also, my DNS requests were routed correctly.

IPv6 leak test

IPv6 leak test - 2

Privacy

Location

BullGuard VPN is based in the Philippines, outside the 5/9/14-Eyes Alliance.

Ad Blocker

BullGuard VPN doesn’t offer an adblocker – but it is compatible with third-party ad blockers, like AdBlock.

BullGuard VPN’s Logs Policy

I checked BullGuard’s privacy policy and contacted its customer service team to confirm its no-logs policy. It doesn’t log your data, but it does record your payment information.

Additionally, you have to supply your email, full name, and address to sign up.

Server Network

Server Number and Locations

BullGuard operates servers in 16 countries, though it doesn’t state how many servers are in each location.

  • The US
  • The UK
  • The Netherlands
  • Germany
  • France
  • Ireland
  • Norway
  • Sweden
  • Singapore
  • Austria
  • Spain
  • Belgium
  • Australia
  • Canada
  • Switzerland
  • Denmark

I was a little disappointed by its limited server network. Luckily, there was a server near me in Australia. But, if you live outside the network, you’ll have to accept slower speeds and connect to an international server. 

ExpressVPN has 3,000+ servers across 94 countries. It’s the better choice if you live outside BullGuard’s network, or if you want to access streaming services like Hotstar India.

Apps, Browser Extensions, and Compatibility

BullGuard VPN has a relatively small collection of apps. It’s only compatible with Windows, macOS, Android, and iOS. There are no browser extensions.

If you’re looking for a VPN to install on your router, take a look at SaferVPN or NordVPN instead.

How Many Devices Can I Connect With BullGuard VPN?

You can install BullGuard VPN on all of your devices, but you can only connect on up to six at a time. 

I recommend Surfshark over BullGuard in this respect. It’s less expensive, and it offers unlimited simultaneous connections.

Support

Bullguard VPN offers comprehensive support via live chat and email. You can access the support team in various languages, too.

Live chat is instant, but there is a bit of a wait during peak times. It takes about 24 hours to get a reply through email.

I wanted to learn more about BullGuard’s location and policies, so I opened up the live chat service.

I was connected with Vlad, and after a few moments, Vlad started typing… and typing… and typing. Then, the typing icon disappeared. Vlad, where did you go?

Customer support

Well, we know where Vlad went. His shift ended. So, I was forwarded to Sorin.

After a short wait, Sorin was able to answer all of my questions. They were polite, quick, and accurate.

I would rate BullGuard’s customer service slightly above NordVPN’s, in terms of accuracy, as long as you don’t mind a short wait to be connected to somebody.

Features Details
Number of countries with servers 16
Number of servers 16
Number of IP addresses 16
Does VPN keep logs? No
Does VPN include a kill switch? Yes
Number of devices per license 6

Ease of Use

5.3

BullGuard VPN is easy to install and configure.  After pressing the download button, a new window opens that runs you through the simple process. They also offer iOS and Android apps, which means using BullGuard on your phone is easy.

Once you create an account, choose which country you’d like to be connected through. In seconds, you will be connected to your chosen server and ready to start your safe online activity.

Compare BullGuard VPN with the top alternative VPNs

Pricing

1.3
2 Years Plan
$2.83 /month
1 Year Plan
$5.31 /month
6 months plan
$12.00 /month

When it comes to payment, BullGuard offers a choice of payment methods including Paypal, Paynearme, Wire Transfer, and check/money order as well as the standard credit cards.

Reliability & Support

3.3

Bullguard scores really well on its customer service and support services. They run a 24/7 live chat available in multiple languages, so they are always ready to help their users. They are also very quick to respond to contact form and email inquiries, and answer within 24 hours.

The Bottom Line

BullGuard is an excellent VPN – but you can get better premium VPNs for less.

It offers most of the security features you need, like a kill switch and an auto-connect feature. But, there’s no ad or malware blocker. NordVPN’s built-in CyberSec feature blocks ads, malware, and phishing attempts.

Although it can unblock most of the major streaming services, it’s limited by its small server network. Similarly-priced ExpressVPN operates 3,000+ servers in 94 countries.

If you live outside BullGuard’s 16-location network, you’ll find an ExpressVPN server nearby. And, you can actually get it for less than a BullGuard VPN with this coupon.

  • Servers in 16 countries
  • No-logs policy
  • Up to 6 simultaneous devices
  • Multi-platform compatibility
  • Unlimited bandwidth & Unblocks Netflix and Hulu
  • 24/7 customer service
  • Get started with BullGuard VPN now
Money Back Guarantee (Days) : 30
Mobile app :
Number of devices per license : 6

BullGuard VPN User Reviews

5.2
Based on 5 reviews in 3 languages
Bullgard Problematic - 4
Anonymous

Lots of problems: Internet connection dropping, movies coming to a halt, VPN reconnecting and times out regularly, speed during trial 100mbs post trial, it's a good day if I can get 20mbs. Depending on who you Live chat with responses can be poor or helpful. Giving the opportunity to start again these guys would be way down my list. Good luck...

BullGuard VPN - 2
Bob Nicholls

Lots of problems:sync mail, Internet connection dropping, Microsoft games not connecting, timed out regularly, speed drops dramatically 25 down to around 14, not what one would expect for a paid program. In my case, Customer Service has been very slow and repetitive often waiting several days for an email response.

Surprisingly Better than Others - 10
Andrei

Faster for me. Easy to use for a non-tech guy. Great interface. I also caught a 53% discount off their page. When the server goes off it does not leave me exposed which is great. It is risk free because of the money back guarantee. I also think they excel with the no tracking policy.

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