NetflixVPN Reviews 2019 - Why 4.0 Stars?
NetflixVPN operates 20 servers across 17 countries, including high-speed servers in the US. It keeps a strict no-logs policy and protects your data with an automatic kill switch.
You can connect two devices simultaneously with one account. This may not be enough to protect every device in a busy household, but it’s useful if you want to protect your mobile device and PC at the same time.
NetflixVPN was designed to unlock Netflix for users around the globe, and it succeeds at this.
I could also unlock Hulu and HBO GO during my tests. You must go through the setup process again for each country you want to unlock. I configured my VPN to connect to NetflixVPN’s UK server, but I wasn’t able to stream BBC iPlayer.
- Netflix US: Yes.
- Hulu: Yes.
- HBO GO: Yes.
- BBC iPlayer: No.
If you’ve ever experienced the frustration of buffering, you’ll know that high connection speeds are important when you’re streaming. Some speed loss is normal when you’re connected to a VPN because your traffic has to travel farther to reach the server. I live in Australia, so my traffic has to travel around the world to reach a US server that can unblock Netflix. It also takes longer to encrypt and decrypt your data. But with a high-quality VPN, this difference should be barely noticeable.
I tested NetflixVPN’s speeds to see how fast it could go. For comparison, my connection speed before connecting to my VPN was 9.33 Mbps download, 0.74 Mbps upload, with a ping of 34 ms.
After connecting to NetflixVPN’s US server, my download speed dropped to 3.69 Mbps, and my ping rose to 252 ms. My upload speed increased to 0.8 Mbps.
Although this is a big speed loss, 3.69 Mbps is still fast enough to stream Netflix in high definition without mid-stream buffering. I only noticed a small speed difference when I was browsing, too.
Security - is NetflixVPN Safe?
Does NetflixVPN Keep Logs?
NetflixVPN doesn’t keep logs. It’s based in Romania, which is not a member of the 5/9/14-Eyes Alliance.
Price and Value for Money
Does NetflixVPN Have a Free Version?
No, NetflixVPN doesn’t offer any free accounts or a free trial.
NetflixVPN’s Refund Policy
NetflixVPN offers a 7-day refund policy. You’ll need to get in touch with customer support to request your refund if you’re unhappy with its service.
Is NetflixVPN Compatible with My Device?
NetflixVPN is compatible with:
- Windows Phone
You can connect up to two devices simultaneously with one account.
NetflixVPN Customer Service
NetflixVPN advertises fast, 24/7 customer service as one of its features on its homepage. It doesn’t offer a live chat, so you can only get in touch by sending an email or filling out its online contact form. I wondered how fast its responses actually are, so I got in touch with some questions.
I submitted an enquiry prior to writing this review, and a second one halfway through writing. I sent them both through the contact form on the website. Over three days later, I still haven’t received an answer to either message.
Unfortunately, its response time isn’t as quick as it claims. I had a quick hunt to see if I could find any of its social media profiles, but it isn’t on Facebook or Twitter, either.
NetflixVPN’s setup process is a lot more involved than most VPNs. Because there is no app, you’ll need to set the connection up using your device’s settings instead. This means you’ll need to have some technical know-how. You’ll also have to find the name of the server you want to use beforehand on NetflixVPN’s nodes page.
Once you’ve configured your network and connected, it’s easy to use. You don’t need to adjust any settings, but you will need to set up a new network if you want to connect to a different server.
If you’re new to VPNs or don’t have a lot of experience with your device, the installation process will be difficult. If you make a mistake, you could change the wrong settings and alter or disconnect your internet connection.
Managing your subscription is easy with NetflixVPN’s account area. However, if you want to cancel your service or request a refund, you’ll need to get in touch with customer service. I found this difficult as, although they promise 24/7 customer support, they didn’t reply to any the messages I sent using the contact form on its site.
NetflixVPN offers basic features, but it does the job. I could use it to unlock Netflix US and stream in high definition. Although I experienced some speed loss when connected to its US server, I barely noticed the difference when browsing and sending emails.
It doesn’t deliver on its promise of 24/7 customer support. I submitted two separate messages and didn’t receive a response for either. If customer service is important to you, I’d recommend choosing a VPN that offers live chat support, such as ExpressVPN or NordVPN.
It might be a good fit for you if you if you only need a VPN for streaming, and you’re looking for a budget-friendly option. Remember, you will need to have some technical experience to install it. There are no apps available, so you must set it up in your device’s control panel or connection settings.
|Number of countries with servers||17|
|Number of servers||20|
|Number of IP addresses||20000|
|Does VPN keep logs?||No|
|Does VPN include a kill switch?||Yes|
|Number of devices per license||2|
NetflixVPN doesn’t use apps. Instead, its users must change their device’s settings from the control panel to set up their VPN connection. This can be difficult if you don’t have a lot of technical experience. If you make a mistake with your network settings, you could lose your internet connection on your device.
Unlike most VPNs, you’ll need to manually input the name or IP of the server you want to connect to. The NetflixVPN installation guide says you can find this information in your welcome email, but it wasn’t in the email I received. Instead, I had to hunt through my account area to find it. This only took a few minutes, but it was a frustrating extra step.
There are installation guides for most platforms, but I found that they were outdated. This made it difficult to follow, and I had to use guesswork to find some of the settings I needed to change.
Once you’ve configured your network and logged in, you’re ready to go. But, if you need to change servers, you’ll have to repeat the process from the beginning.
NetflixVPN is cost-effective, and there subscription options for almost every budget. You can choose a one-month, three-month, six-month, or 12-month plan. Its one-year plan is the best value because it is heavily discounted.
NetflixVPN accepts credit card, PayPal, and Paymentwall. If you opt to use Paymentwall, you can pay with AliPay, MINT, POLi payments, or a Neosurf prepaid card.
NetflixVPN offers a FAQ section on its website, but there are only five answers available. Except for a brief explanation of why Netflix blocks most VPNs, the information is either covered elsewhere on the site or unrelated.
If you need to get in touch with a customer service representative, you’ll need to fill out the contact form on NetflixVPN’s site. They do not offer support via live chat or social media.
Although its website claims to offer 24/7 fast and friendly customer service, my email to them remained unanswered for more than 24 hours. At the time of writing this review, I haven’t received a response.