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TV When Away VPN Review 2021 - Keep This in Mind Before Buying

Author Image Kristina Joshevska
Kristina Joshevska | Cybersecurity Researcher
Updated on 12th August 2021

TV When Away was founded in 2012, in Derby England. It provides a VPN using cloud technology for prices that some would find cheap but others would find a bit pricey considering this VPN doesn’t allow torrenting and P2P file-sharing and has servers only in the UK.

TV When Away offers VPN, proxy, and SmartDNS services with just one subscription. Their services are mainly used for streaming by people from the UK who want to watch their favorite UK TV shows while they are on holiday anywhere in the world. Aside from accessing UK TV services such as BBC iPlayer, Sky Go, ITV Hub, My5, and others, you can also access UK sites, apps, and other content. If you’d like a VPN that has servers in countries from around the world and not just the UK, there are plenty of secure and reliable VPNs that will offer you a number of different locations and servers.

TV When Away is compatible with the major devices and operating systems including Windows, macOS, iOS, and Android. This VPN is relatively fast and safe taking into consideration that it uses the OpenVPN protocol as a third-party software but there is not a lot of information available about privacy and security on their website. However, you can reach out to their customer support via the online ticketing system or via email and ask them if you have any specific questions. I contacted them through the ticketing system and got an email response 2 hours after submitting the ticket form, which is pretty prompt. Unfortunately, the answer I received wasn’t satisfactory.

Short on Time? Here Are My Key Findings

TV When Away VPN Features — Updated in September 2021

Price $5.62/month
Money Back Guarantee 14
Does VPN keep logs? Partially
Number of servers 1
Number of devices per license 4
Kill switch No
Support Ticketing System/Via Email
Supports torrenting No

Streaming — Unblocks All Online UK TV Services Such As Netflix UK, BBC iPlayer, and ITV Hub

TV When Away unblocks only UK TV streaming services including Netflix UK, BBC iPlayer, ITV Hub, Sky Go, All 4, My5, Amazon Prime Video UK, and many others.

Unblocks: Netflix UK, BBC iPlayer, Sky Go, ITV Hub, My5, All 4, Amazon Prime Video UK, and All Other Online UK TV Services

There aren’t many UK services that TV When Away can’t unblock. As stated in their description of the subscription plans, they offer unlimited bandwidth and no buffering while streaming. On their website, there is not a full and concise list of all of the streaming services that TV When Away provides, however, in the response email about gaming that you can find below, they said that they provide access to all online UK TV services.

Blocked By: Every Other Platform Outside the UK

Considering that TV When Away has servers only in the UK, it doesn’t unblock platforms that are outside the UK.

Speeds — Relatively Fast but Some Slowdowns Can Be Expected at Peak Times

TV When Away’s speed is relatively fast. According to their website, the connection speed has a lot to do with the customer’s location and internet traffic, and the speed they recommend for using their service is 2Mbps. It is also stated that, generally, downloading and Voice over Internet Protocol (VoIP) services will work just fine even if the connection speed slows down. However, there might be some slowdowns in certain locations while video streaming, especially at peak times.

Are TV When Away VPN’s Speeds Fast Enough for Gaming? Most Likely Not.

TV When Away VPN most likely can’t be used for gaming. Taking into account that they don’t have live chat support, I contacted their customer support via the online ticketing system asking them about the speed their services provide for gaming.

They responded to my question pretty vaguely by saying that they essentially provide access to all online UK TV services when you’re away from the UK. I didn’t get a straightforward yes/no answer or an explanation.

It’s a shame that this VPN isn’t good for gaming because its SmartDNS allows it to be installed on Playstation, Wii, Xbox, and other gaming devices including PS Vita, PS3, PS4, and Wii U. Nevertheless, if you want to have access to the worldwide region-locked game servers you can try some of the top VPNs for safe and lag-free gaming.

A screenshot of TV When Away's customer service response.

TV When Away’s customer support response on gaming

Server Network — Servers Only in the UK

TV When Away VPN has an unknown number of servers in only 1 location — the UK. They haven’t mentioned the total number of servers on their website and there is no information about it anywhere on the Internet. So if you want to unblock streaming services from other countries around the world, for example, Netflix US or Netflix CA, and not just Netflix UK, you can take a look at the best Netflix VPNs.

However, if you want to access only UK TV services from anywhere around the world, then TV When Away would do the job. After you register, you will be given a UK IP address and you can watch your favorite UK TV shows when you’re on a holiday outside of the UK.

Security — No Information Other Than They Use the OpenVPN Protocol

TV When Away VPN works by connecting to the OpenVPN protocol which means that streaming is expected to be safe and secure considering that this VPN protocol is one of the most recommended and safest protocols available.

OpenVPN very successfully encrypts and secures your online activity and it is updated regularly. On top of that, this protocol shouldn’t leak your IPv6, WebRTC and DNS but it is best to check this information on each of the servers that you’re connected to, just to make sure.

Worth mentioning here is that with one subscription TV When Away offers SmartDNS services as well. Nonetheless, on their website, there is no information disclosed about the level of encryption this VPN uses. Also, they haven’t mentioned whether they use HTTP or HTTPS as a protocol for the HTTP proxy. Last but not least, TV When Away doesn’t offer either a VPN firewall or a kill switch.

Privacy — Vague Information and Partial VPN Logging Policy

TV When Away’s privacy policy is as vague and hard to find as its security policy. I found two of their websites – TV When Away’s website seems older and not updated but still similar to the newer one called When Away (without TV in front of it).

When you try to sign up on TV When Away, it says that TV When Away is now part of When Away and a link is given to redirect you to the newer When Away website. On one hand, the TV When Away website’s Terms of Service and Privacy & Cookies link can’t be found anywhere on the website. I had to google TV When Away Terms of Service for the page to show up in Google search so I can open it.

On the other hand, on WhenAway’s website, you can find their ToS at the bottom of the homepage. In When Away website’s very short ToS and Privacy & Cookies, it is stated that they don’t give or sell your personal information to third parties except if you violate some UK laws or if you violate the rules for the service they provide.

With that being said, searching the Dark Web or engaging in any kind of online piracy is definitely not recommended with this VPN. It is also mentioned that the personal information they receive through emails or through the online ticketing system will be used only for the needs of their customers’ queries related to their accounts and the services that TV When Away provides.

Last but not least, they disclose that they don’t store financial information about their customers but they keep your log files on their servers. In one of the clauses in their ToS, very vaguely they say that they store log files only to monitor the servers’ performance and to identify software bugs, potential security violations, and abusive users, not to censor or monitor their customers’ online activities. I have to mention that the ToS I found on both websites are the same. Even though this VPN should be safe, I wouldn’t use it because of the lack of information and non-transparency about it. It’d be much better and trustworthy if people could know what exactly they are paying for.

Torrenting — Not Allowed

Torrenting is not allowed with TV When Away VPN. In their Terms of Service in one sentence they state that torrenting as well as P2P file-sharing are not allowed.

Does TV When Away VPN Work in China? Yes.

TV When Away allows you to connect to servers in the UK while you’re in China and pretty much anywhere else in the world. You can check the countries in which you can use this VPN by typing the country of your choice in the search bar given at the bottom of the TV When Away website’s homepage.

A screenshot of the search bar on TV When Away's website

TV When Away’s country search bar on their website

Simultaneous Device Connections — Not Allowed

TV When Away doesn’t allow simultaneous device connections from the same account. You are allowed to use your account on as many devices as you want but only 4 device can be connected at a time.

Device Compatibility — Windows, macOS, iOS, Android, and More

TV When Away VPN is compatible with Windows, macOS, iOS, Android devices, and routers. Their proxy services can be set up in Chrome, Firefox, and Internet Explorer while the SmartDNS service can be used on PS Vita, PS3, PS4, Wii, Wii U, Xbox, and on the smart LG, Samsung, Panasonic, and Sony TVs.

In order to find all of their connection guides when you’re still not a user of their services, you have to google this information because it is not visible on the When Away’s website, whereas on the TV When Away website you can find a couple of guides linked in one of the FAQs. However, if you already have an account, the guides should be easier to find in the Client Control Panel.

Ease of Use

8.8

Set-Up & Installation — Easy Set-Up with Step-by-Step Guides

TV When Away uses OpenVPN as third-party software and the configuration is done by using the OpenVPN GUI. The guides that they provide on their website are step-by-step guides with screenshots and concise text to help you easily set up and install their VPN, Proxy and SmartDNS services on all of your devices.

TV When Away supports all major devices and operating systems and has a separate guide for each of them in the Client Control Panel. If you don’t have an account but still want to have a sneak peek of the set-up and installation process, you can find some of the guides in the TV When Away website’s FAQs or you can just google the connection guide for the specific device and operating system that you need because they are not all visible on both of their websites, as I mentioned earlier.

Compare TVWhenAway VPN with the top alternative VPNs

9.9
9.5
9.3
9.3

Pricing

6.0
One Year
$5.62 /month
Six Months
$6.74 /month
One Month
$10.79 /month

Only monthly and annual subscriptions are available on their website. However, they also offer one week, one month and one year passes instead of subscriptions but they are more expensive than the subscriptions. You can cancel the subscriptions at any time, taking into consideration that there is no contract involved.

Something worth mentioning is that TV When Away doesn’t offer a free trial, so you have to at least consider paying for the one-week pass if you want to try their services. The payment is realized through credit/debit cards and PayPal.

According to their ToS, refunds are available strictly for the last subscription fee you paid before you asked them for a refund. Also, they have a money-back guarantee policy that in their ToS states that you only qualify for it if you contact them in the 14 days after you’ve first signed up for their services. If you manage to contact them in a timely manner, they’ll try to solve any problems that made you want to ask for a refund. If TV When Away can’t resolve your issue, you should be eligible for a refund.

Reliability & Support

8.5

TV When Away doesn’t offer live chat support but offers email and online ticketing system support. When I contacted them via the ticketing system, first I got an automatic “thank you for contacting us” email and I got the response to my question 2 hours after sending the message where I asked them about gaming.

Their email response time wasn’t bad but the response I got was vague and didn’t answer my question directly, so I had to guess from what they told me. There wasn’t any explanation on whether I can use their services for gaming or not. As it can be seen on the above-mentioned screenshot from my exchange with them, their customer support is available in native English.

The Bottom Line

Final Verdict

TV When Away is great if you want to exclusively watch UK TV content when you’re outside the UK even though it is a bit expensive taking into consideration that they have servers only in one location.

There are many other cheaper VPNs that have thousands of location servers including the UK, so with them, you can not only watch UK TV channels but you can also stream video content from all around the world. However, if you’re a UK TV enthusiast and you want a VPN just for that purpose, TV When Away is the VPN for you.

It should be safe considering they use the OpenVPN protocol but still, they don’t disclose much information on their website about privacy and security. It was hard to find extensive information about TV When Away and the information I found and received from them via email was vague and non-transparent. On top of that, not offering a free trial is one of their biggest shortcomings.

  • Servers only in the UK
  • VPN, proxy, and SmartDNS services with one subscription
  • Allows access to all online UK TV services
  • Works anywhere in the world
  • Step-by-step connection guides
  • Supports all major devices and operating systems
  • Unlimited streaming hours
  • Get started with TVWhenAway VPN now

FAQs on TV When Away

Is TV When Away safe?

In short, yes. TV When Away is safe considering they offer their VPN service through the OpenVPN protocol. However, there is not enough information about privacy and security on TV When Away’s website.

Can TV When Away unblock Netflix?

Yes, but only Netflix UK. TV When Away helps you access all online UK TV services from anywhere in the world.

Will TV When Away slow my speeds down?

Most likely not. According to the description for the subscription plans on TV When Away’s website, they offer unlimited bandwidth and no buffering.

Money Back Guarantee (Days) : 14
Mobile app :
Number of devices per license : 4

TVWhenAway VPN User Reviews

2.0
Based on 2 reviews in 1 languages
John Smith
The worst experience we had ever! Do not try TVWhen Away! - 2
John Smith

We support Vanessa's post. There is no support or positive desire to help the customers. The same questions were repeated again and again and no real solution. We are very disappointed. We wasted almost three days to write an email to no avail! Do not use TVWhenAway. John Smith

Vanessa Paterson
tvWhenAWay VPN - 2
Vanessa Paterson

I couldn't get it working on Mac. Technical support was slow to reply and just kept sending the same link that is in the set up. Didn't come up with other solutions other than try on another device, which had it's own problems. And then no refund! Outrageous!

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