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VPNFacile Review & Test 2021 - Keep This in Mind Before Buying

Author Image John Denton
John Denton | Cybersecurity Researcher
Updated on 27th April 2021

Low-price VPNs can be attractive to anyone looking for a way to securely and privately surf the web, but you often get what you pay for.

Launched in 2010, VPNFacile sought to bring a plethora of options to the VPN market while maintaining a reasonable price point. And it’s become rather popular over the past eleven years, with over 100,000 customers using the VPN service.

When looking at VPNFacile, I was intrigued by what they claimed to offer for their price point. And as suspected, VPNFacile gets some things right while falling short in other areas.

My testing revealed hit-or-miss results, especially with connection speeds and unblocking streaming services. While I was impressed to see VPNFacile hosting servers in locations that most VPNs fail to cover (Fiji, Russia, China, Pakistan to name a few), I was disappointed in the overall execution of the system. And with VPNFacile based in France, the language barrier can be frustrating for many users.

As for security, VPNFacile boasts 256-bit encryption that includes 2048-bit keys. It also utilizes OpenVPN and PPTP across its entire network. If you’re interested in P2P sharing and torrenting, VPNFacile has that covered as well. You can also access nearly every major geo-restricted streaming service, but my test revealed a few problems with certain content providers. I was also unable to confirm with customer support if VPNFacile has a no-logs policy and any information on the subject is missing from their website. That’s definitely a big concern for serious VPN users.

Speaking of customer support, my experience was less than satisfactory, as most of my emails went unanswered. And while VPNFacile’s website promotes a 15-day money-back guarantee, they don’t seem to have a solid refund policy if you run into issues after the 15 day limit.

Read on for my full review of VPNFacile, and be sure to check out these other reviews if you’re looking for more in-depth information on a multitude of VPN services!

Short on Time? Here Are My Key Findings

  • No problems unblocking Netflix. I was able to quickly get around geo-blocks for Netflix in nearly every major country. Other streaming services were hit or miss, however.
  • Quick and Easy Setup As the name implies, VPNFacile is relatively easy to set up and doesn’t take long to get going on any device.
  • User Friendly: Overall, VPNFacile provides a user-friendly experience and simple UI compared to many other VPNs within the same price point.
  • Below-Average Speed. While not horrible, many of the connections had less-than-adequate connection speeds, especially when gaming.
  • Language Barrier. VPNFacile is based in France, so their website can be confusing even when translated. And communicating with customer service can be challenging.

VPNFacile Features — Updated in May 2021

Number of countries with servers 29
Number of servers 54
Number of IP addresses 3000
Does VPN keep logs? Partially
Does VPN include a kill switch? Yes
Number of devices per license 5

Streaming — Works With Netflix, Disney+, and Spotify, Though Struggles With Other Streaming Services

During my test, VPNFacile easily unblocked Netflix and Disney+ in nearly every major country where their servers are housed. It also seemed to work well with Spotify. But streaming services such as Hulu and Amazon Prime Video were hit-or-miss on how often they worked. While I would recommend using this VPN to get around geo-blocking for Netflix, your mileage may vary with other streaming services. I tried to reach out to VPFacile’s customer service about other popular services such as Zatto,Pandora, Demand 5, ITV Player, HBO Now, Eurosport, USA Network, Direct 8, Voddler, MLB, Xfinity, Deezer, Vevo, Lovefilm, NHL, TNT, NBC, FOX, and CWTV, but never received a response.

Unblocked: Netflix, Disney+, and Spotify Worked Perfectly

Unblocking international Netflix content was straightforward and took less than a minute to achieve. When I connected to a VPNFacile server in Italy, Netflix immediately unlocked Italian movies.

A screenshot of VPNFacile unblocking Netflix's Italian library.

VPNFacile can unblock Netflix Italy.

VPNFacile also seemed to work well with Disney+. When connected to a server in France, French movies and TV Shows were easily accessible with no issues.

A screenshot of VPNFacile unblocking the French Disney+ library.

I was able to unblock the French version of Disney+.

I had no issues using Spotify on all of VPNfacile’s servers, either.

Blocked By: Hulu, BBC iPlayer, Vudu, and Amazon Prime Video

Getting VPNFacile to unlock Hulu, BBC iPlayer, Vudu, and Amazon Prime Video content was a different story entirely. No matter what country I connected through in the VPN software, Prime Video and Hulu would only display US content. And despite their website’s claims, VPNFacile was unable to get around BBC iPlayer’s geo-restrictions in my testing. While Vudu claims it’s available in Mexico, VPNFacile’s servers in that country were unable to get around Vudu’s geo-blocking.

Speeds — Slow Connection Speeds on Most Servers

While VPNFacile boasts fast connection speeds that won’t slow down your internet connection, that was not the case during my various speed tests.

On a solid 100Mbps symmetrical connection, the fastest speed I observed was just over 29.11 Mbps down and 19.39 Mbps up with a connection in France. The slowest speed observed consisted of a download speed of 9.83Mbps and upload speed of 15.54 Mbps while connected to a server in India. Using VPNFacile does seem to have a pretty big impact on your overall connection speed despite the company’s claims to the contrary. While these speeds are fine for browsing, email, and torrenting, you’ll have issues with bandwidth-heavy activities such as HD streaming.

A screenshot of VPNFacile's speedtest.net results.

VPNFacile’s French server is fast enough for most activities.

Are VPNFacile’s speeds fast enough for gaming? Online Gaming is a Bit Disappointing

While gaming with VPNFacile is possible, you’ll likely experience significant lag times and jittery graphics with online gaming. That was my experience while testing out a quick session of Minecraft while connected through a server in Belgium. While there was some improvement connecting through other countries, the online gaming experience was still less than desirable.

A screenshot of gaming with VPNFacile.

I experienced lag while gaming with VPNFacile.

Server Network — Solid Selection of Servers Across the World

VPNFacile’s server network boasts over 54 servers spread out across 29 countries and 3,000 IP addresses.The servers primarily stationed in European countries seem to offer adequate speeds for most uses. But for anything that requires faster connection speeds and low latency, there are better choices. VPNFacile also uses a Best Server feature that selects the best server connection based on your location and current internet speed. The availability of servers also seemed to vary depending on what time of day you logged in.

Security — Boasts Encryption, but With Limited Details or Information

VPNFacile boasts end-to-end 256-bit encryption that includes 2048-bit keys with IKEv2, L2TP, SSL, and OpenVPN utilization, so you can safely surf the web on public internet connections. During my testing, I had no concerns about my data’s security, no matter what server I used. However, more information on VPNFacile’s encryption process would be beneficial.

One important security feature that VPNFacile does provide is a kill switch to quickly block your internet connection if the VPN service fails for some reason.

Privacy — True Anonymity While Surfing the Web

My tests revealed that my local IP address was well hidden behind VPNFacile’s server network with no data or information leaks. Like any VPN service, VPNFacile has no trouble making you anonymous while surfing the internet. Your actual IP address is easily blocked when you’re connected through VPNFacile’s servers. The service also provides DNS leak protection and IP address exclusion.

One major concern, however, is a lack of clarity on VPNFacile’s no-logs policy, or lack thereof. I couldn’t confirm with customer service if VPN indeed has a no-logs policy. This is definitely a major issue that VPN users should be aware of.

Torrenting — Works, but With Speed Issues

One other thing that VPNFacile seems to do well is unrestricted torrenting. VPNFacile boasts unlimited torrent and P2P connections, and my tests appeared to confirm that claim. Torrenting was easy with no complications while utilizing the VPN program. But the limited download speeds could present a problem for heavy torrents.

Works in China

Though VPNFacile claims to offer server connections in China, users’ experience may vary. During my testing, it wasn’t easy to find out how well a VPNFacile connection in China would work. As China is constantly shifting its internet-blocking tactics, further testing is undoubtedly warranted to see how well VPNFacile can keep up with the changes.

Simultaneous Device Connections — Up to 5 Devices per Subscription

With VPNFacile, you can connect multiple devices as a subscription allows up to 5 devices to be connected to the VPN simultaneously. The ability to connect multiple devices does not cost extra. Subscriptions also include protection for smartphones and laptop internet connections while traveling at no additional cost. I successfully connected three devices during my test – a laptop, tablet, and mobile device – with no issues.

Device Compatibility — All Major Devices and Operating Systems Supported

VPNFacile offers apps for Windows, Android, macOS, and iOS. Interestingly, VPNFacile is available on Windows versions ranging from XP to Windows 10. I was also able to successfully use VPNFacile on my Linux machine with no obvious problems. There’s even an option to use VPNFacile with Tunnelblic, OpenVPN, and routers if you follow the manual installation guides. Testing revealed that the apps are easy to download and use and can be utilized within a minute of downloading.

I had no trouble getting the VPN to work on my Samsung, OnePlus, Amazon, Apple, and PC devices. If you’re looking for a VPN service that can seamlessly cover all of your devices from major manufacturers, VPNFacile will easily work. I should note, however, that both the Android and iOS apps have pretty low scores from users. VPNFacile’s Android app has just 3.8 stars in the Play Store with just 25 reviews. The iOS version of the app fared even worse, with just 1 star.

Ease of Use

8.4

Set-Up & Installation — Simple and Trouble-Free

Setting up the Windows-based application was a breeze. I was able to download and start the program in under 5 minutes. One slight issue that English speakers may encounter is that the Windows program starts in French. It can be confusing at first, especially when navigating through the settings to change the default language to English.

The mobile apps were just as easy to download and setup. I encountered no problems working with the Android, iPhone, and Mac programs. That means that VPNFacile will work just fine with pretty much any device you have.

Compare VPNfacile with the top alternative VPNs

Pricing

8.0
One year
$3.93 /month
6 Months
$6.65 /month
1 Month
$8.47 /month

VPNFacile offers three different subscriptions – plans for 1 month, 6 months, or 1 year. The more months you pay for in advance (6 months or a year), the more money you save on your subscription. A 15-day money-back guarantee comes with all subscription levels.

The 1 year subscription provides the best value, coming in at just $3.93/month/€3.25 a month billed at $46.61/€39 a year. The monthly plan is $8.37/€7, while the 6 month subscription will run you $6.57/€5.50 a month, billed at $39.44/€33 every six months.

While there’s no free trial, VPNFacile does offer a 15-day money back guarantee. And the company currently accepts Visa, MasterCard, American Express, and PayPal.

Reliability & Support

8.0

The VPNFacile website has limited information and can be a bit difficult to navigate. The website defaults to French, but there is an option to translate everything into English. I did try to reach customer support for assistance with a few questions and found the process to be a little frustrating for non-French speakers.It took three days to receive an email response from customer service.

An online chat feature is available for customer support-related questions, but it is also restricted to French. No other languages or translations are available. The website also lacks a FAQ section or any sort of customer knowledge base to help answer questions prospective customers may have.

The customer support chat option is also not an actual live support feature, unfortunately. The site does boast 24/7 support via traditional email or help tickets in the member section

A screenshot of a reply from VPNFacile support.

VPNFacile’s support team answered my email in French.

 

The Bottom Line

Final Verdict

While VPNFacile gets a few things right, like Netflix geo-unblocking, ease of use, and simple installation, it leaves much to be desired when it comes to other streaming services, speed and latency, and the availability of servers. While the price is intriguing, you’ll still get a bigger bang for your buck if you consider these highly recommended VPNs.

  • Easy to install and use
  • Works well unblocking Netflix, Disney+, and Spotify
  • Multiple devices supported
  • Reliable encryption
  • P2P and Torrent friendly
  • 54 servers in 29 countries
  • Affordable price
  • Get started with VPNfacile now

FAQs on VPNFacile

Is VPNFacile safe?

My testing didn’t reveal any security or safety issues using VPNFacile. There’s no reason to worry about your data while using this VPN to surf the web, even on public internet connections. But, I have serious concerns about VPNFacile’s lack of clarity on their logging policy.

Can VPNFacile unblock Netflix?

VPNFacile easily unblocks Netflix in a few dozen countries around the world. I encountered no errors or connection issues while streaming Netflix through the VPN program. And using the VPN was a breeze once the program was installed and connected. If you simply need a VPN to unblock Netflix geo-restrictions, VPNFacile will get the job done.

Will VPNFacile slow my speeds down?

Unfortunately, VPNFacile will slow down your connection speed while you’re using it, despite the company claiming otherwise. While the speed drop was moderate for some servers, it could present issues for Torrent downloaders and online gamers, especially on some servers with significant speed drops.

 

Money Back Guarantee (Days) : 15
Mobile app :
Number of devices per license : 5
VPN Plans: www.vpnfacile.net

VPNfacile User Reviews

5.4
Based on 20 reviews in 2 languages
Valerie
Really bad - 2
Valerie

VPN does not work. I tried to contact support since September. I only got one reply to my email. Now when I send an email to the support it tells me that the address does not exist anymore... I do not recommend it at all.

Kumpulan Remaja
VPN Facile - 8
Kumpulan Remaja

VPN Facile supports most VPN protocols like OpenVPN and PPTP. VPN facile ensures your anonymity by masking your IP address to make you anonymous online. This means that VPN Facile is suitable for all your online activities including unblocking VOIP application, streaming, online gaming and getting access to restricted sites online.

Matthieu
Jamais eu besoin du support - 8
Matthieu -
Feb 19, 2021

Pour le moment (un an et demi) je n'ai jamais eu besoin de support. Il est arrivé que le VPN soit indisponible pour une localisation précise pendant quelques heures mais ça reste très rare. Il y a plusieurs serveurs par pays donc y suffit de changer de serveur. Il faut trouver le bon rapport qualité prix et pour moi c'est top. A voir pour la suite.

Check the top 3 alternative VPNs

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