Review by our expert
Latest positive user review
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Latest negative user review
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Review by our expert
With VPNs, you tend to get what you pay for. So when I saw Surfshark’s low prices, I was skeptical about its rave reviews. To see if it could actually live up to these claims, the team and I tested every aspect of Surfshark, including its speeds, security features, streaming abilities, network reliability, and device compatibility.
Can Surfshark be trusted? It can, and it is. The Financial T...
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Latest positive user review
Fast, reliable and unlimited
This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an un... limited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it.
IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.More
Latest negative user review
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.More
Review by our expert
BoxPN is a no-frills, simple VPN service that has been around since 2009. Its price point seems attractive, but I found its lack of functions and low number of servers off-putting.
I tested every aspect of BoxPN, from speed and security to privacy, customer support, and device compatibility. I found that, while BoxPN is safe and easy to use, it's let down by poor performance and a lack of trans...
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Latest positive user review
Seems secure. Average speeds.
They do have a Kill Switch, as of some months ago and it occasionally invokes whilst connected. Been u... sing it for about 5 years. Speeds could be a bit better. Their support usually gets back to me within a day. They don't give you any notice of renewal, so if you want to change provider and cancel before they charge, you'd have to set a reminder.
All in all - OK for occasional use.More
Latest negative user review
Bad practices means bad karma
Full assessment requires subscription experience. Long-time subscriber. Nothing we do online is privat... e from the IT of the superpowers.
Pros: BoxPN tells you upfront in the TOS that it's not private and neither is your data. Cons: Creates the illusion of being anonymous. Legalese hides the meanings of disclosures in the TOS. They do not disclose USA record keeping. They dismiss Help Tickets. Connections drop frequently. They log your usage.
Terms of Service states: (TOS quote)
"The BoxPN.com website uses cookies, tracking pixels, and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites."
and they track the usage (TOS quote)
"Usage policy
As a user of BoxPN.com you completely agree never do the following actions using our services:
- to use our service to engage in any type of criminal activities including any form of identity theft, hacking, or fraud.
- to transmit viruses, worms, trojans, spyware, or malware using our service
- to share copyright files
- to harass, blackmail, or threaten anybody
- to use our service to make DDoS attacks on other people, websites, computers, or networks
- to attack, hack or run scanners on other computers or networks from our service
- to send unsolicited data in any form (email SPAM, hate mail, mass marketing mail, unsolicited SMS and IM messages etc.)
- to download\upload or distribute child pornography
- to attack our resources or servers
- to use our service for phishing
- to use our service for the purposes of terrorism
- to pay our service, not with your own credit card"
BoxPN has a practice of tracking and record keeping. Where are the limits? They track payment history. They transmit packets on usage to somebody in Chicago. The best practice is to utilize redundant forms of enforcing anonymity.More