How to Cancel PureVPN & Get a Refund in August 2020

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How to Cancel PureVPN and Get a Refund

PureVPN gives you a 31-day money-back guarantee to claim a refund if you’re not happy with the service – even on its 7-day $0.99 trial. Although the VPN claims this is a “no-questions-asked, risk-free, stress-free process,” as you’ll see, it’s not necessarily true.

With that said, I tested the process for you and managed to get my money back fairly quickly and easily with a little perseverance.

Quick Guide – How to Cancel PureVPN and Request a Refund
  1. Go to purevpn.com and log in to your account.
  2. Start a new live chat.
  3. Request cancellation and a refund for your subscription.
  4. Once your request has been confirmed, wait for five to seven days to get your money back.
  5. Take care of your online privacy and safety by choosing a new VPN.

Step-By-Step Guide to Canceling Your Account

You can’t initiate the PureVPN cancellation process or request a refund manually. You have to carry out these steps by contacting customer support on PureVPN’s live chat or email ticket system. I chose the live chat option but both methods are quick to respond and easy to use.

Just remember to cancel your account and request your refund within PureVPN’s 31-day money-back guarantee period. This applies to all types of subscriptions – even its supercheap 7-day trial.

Step 1 – Log In to Your PureVPN Account

You need to log in to your PureVPN account to access live chat and request your cancellation/refund.

PureVPN's Login

Step 2 – Open Live Chat

Once logged in to the Member Area, click the live chat button on the bottom right of your screen.

A screenshot of PureVPN's Member Area

Step 3 – Request Your Cancellation and Refund

When you’re connected to a support agent, tell them that you’d like to cancel your account and request a refund.

Image: PureVPN

Tell the representative you’d like to cancel your account and request a refund.

Step 4 – Persevere!

Despite PureVPN saying that they have a “No Questions Asked 31-Day Refund Policy,” they do ask you why you want to leave. They might also try to tempt you to stay with various offers. Be prepared to reiterate that you want to cancel your account and request a refund – sometimes more than once.

Image: PureVPN

They might try to tempt you to stay. Persevere!

Step 5 – Await Your Refund

Your account has now been canceled and your refund request initiated. As you can see from the chat, you should receive your money back within five to seven working days. I received a full refund within seven days. Although no more money should come from your account, you can also cancel recurring payments with your bank to be extra careful.

Image: Gmail

I received my refund within a week.

Alternatively – Cancel Your PureVPN Subscription via Email 

You can cancel your account and request your money back via email as well. Once logged in to your account, create a support ticket or email the support team directly at help@purevpn.com. Remember to include a reason for your request to avoid them asking you again.

I received a response to my email within 45 minutes and the support agent agreed to process my refund immediately.

Image: PureVPN

Fill out the support ticket form and hit submit.

Step 6 – Get a Great New VPN

PureVPN is great for unblocking streaming sites, but you may have concerns over its logging policy or find its speeds too unreliable. If that’s the case, there are plenty of alternative VPNs that let you stream, torrent, and browse with guaranteed privacy and speed.

I’ve put together a list of my three favorite PureVPN alternatives. Each one is fast, secure, and just as capable of unblocking geo-restricted content as PureVPN.

Best Alternatives to PureVPN

1. NordVPN – The Fastest VPN and Best Overall for Streaming and Security

Small assortment of technological devices compatible with NordVPN.

  • 5,390 servers in 62 countries, more than PureVPN
  • Faster than PureVPN
  • Streaming-friendly
  • Built-in blockers for ads and malware
  • Connect up to 6 devices, fewer than PureVPN
  • 30-day money-back guarantee
  • Works with: Netflix, Amazon Prime Video, HBO GO, Hulu, Vudu, BBC iPlayer, Disney+
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, routers

If you found PureVPN’s speeds too unreliable across its network, NordVPN is a perfect replacement. It outperformed every other VPN on our most recent speed tests and in my own independent speed tests, too. Even better, these blistering speeds are consistent across its entire network of 5,390 servers in 62 countries.

My base speed AU connection gives me a download speed of 37.56 Mbps. When I connected to a local AU NordVPN server, my speed only dropped to 34.47 Mbps – that just an 8% decrease in speed and completely unnoticeable. It’s way faster than PureVPN.

I was even more surprised to find that connecting to a server on the other side of the world in the UK gave me a download speed of 35.09 Mbps, which is even faster than connecting to a server nearby.

Connection Ping Download Upload
Base speed AU 3 ms 37.56 Mbps 18.87 Mbps
Quick connect AU server 5 ms 34.47 Mbps 14.12 Mbps
Quick connect US server 219 ms 31.52 Mbps 9.16 Mbps
Manual connect US server 245 ms 28.95 Mbps 7.52 Mbps
Quick connect UK server 322 ms 35.09 Mbps 7.81 Mbps
Manual connect UK server 361 ms 32.15 Mbps 7.21 Mbps
Quick connect FR server 262 ms 25.30 Mbps 12.31 Mbps
Quick connect BR server 351 ms 31.95 Mbps 1.71 Mbps

So what does this mean for your online experience? A rapid connection is vital for smooth streaming and easy surfing. NordVPN has a strict no-logs policy that means you can surf and stream in complete privacy and safety.

Its SmartPlay DNS feature unblocks streaming sites and combines with the VPN’s superfast speeds to give you fast, buffer-free viewing.

I tested NordVPN with all of the major streaming sites and it was able to unblock every one of them. You can use NordVPN to watch Netflix, Amazon Prime Video, BBC iPlayer, HBO GO, and more. It unblocks more streaming services than PureVPN.

The VPN also has a built-in ad and malware blocker that’s useful for streaming, checking social media, or surfing. It prevents annoying ads from disrupting your viewing experience and also blocks suspicious websites to protect you from malicious files while surfing.

Your internet traffic is taken care of by the highest level of military-grade encryption, which makes your connection unhackable. I ran several servers through DNS and IP leak tests and couldn’t detect any leaks. Your true IP address and DNS requests are kept hidden at all times.

NordVPN’s kill switch even kicks in and cuts off your internet if the VPN unexpectedly disconnects, to prevent your device from defaulting back to your real IP address and exposing your location.

You can download and use NordVPN on up to 6 different devices at the same time. I installed its apps on four of my own devices and found the setup very easy. I didn’t notice any drop in performance when I activated the VPN on all four devices simultaneously.

There’s live chat available 24/7 if you do need any help. NordVPN also gives you a 30-day money-back guarantee if you want to test it out first, just like you did with PureVPN.

Want to know more? Explore our NordVPN review to see the full results of our research and testing.

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2. ExpressVPN – Guaranteed Privacy With TrustedServer

Small assortment of technological devices compatible with ExpressVPN.

  • 3,000 servers in 94 countries
  • Lightning-fast speeds
  • RAM-based servers, unlike PureVPN
  • Accepts cryptocurrency, PureVPN doesn’t
  • 5 simultaneous connections
  • 30-day money-back guarantee
  • Works with: Netflix, Sony Crackle, HBO GO, Hulu, Vudu, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, routers

If you’re concerned about the accuracy of PureVPN’s no-log policy, try ExpressVPN instead. I delved into ExpressVPN’s small print to find out that it has a strict zero-logs policy. It doesn’t store any information about you at all besides your email address and payment information. You can even pay with cryptocurrency if you want complete anonymity.

The policy is backed by TrustedServer technology. ExpressVPN’s servers only run on RAM (that means it never stores any of your data on its hardware). Since RAM is wiped every time the server restarts, ExpressVPN is physically incapable of logging, keeping, or passing on any information about you or your usage. This is more secure than PureVPN, which uses hard drives.

All of ExpressVPN’s 3,000 servers are faster than PureVPN. I ran speed tests on seven different servers around the globe. On average, my connection dropped just 29% and I didn’t notice much difference from my base speed AU connection.

Even the slowest speed I recorded – 22.46 Mbps on the manual connect UK server – is nearly five times faster than the speed you need to stream Netflix in HD.

Connection Ping Download Upload
Base speed AU 4 ms 41.49 Mbps 18.64 Mbps
Quick connect AU server 25 ms 33.80 Mbps 16.17 Mbps
Quick connect US server 219 ms 30.00 Mbps 14.32 Mbps
Manual connect US server 260 ms 27.89 Mbps 13.29 Mbps
Quick connect UK server 308 ms 29.83 Mbps 14.03 Mbps
Manual connect UK server 320 ms 22.46 Mbps 12.49 Mbps
Quick connect FR server 300 ms 32.17 Mbps 14.30 Mbps
Quick connect BR server 363 ms 29.79 Mbps 1.94 Mbps

I was able to stream Netflix, Amazon Prime Video, HBO GO, Hulu, and many other providers while connected to ExpressVPN – all with no buffering.

AES 256-bit encryption locks down your VPN connection to make sure no one can hack or monitor your traffic and online behavior. ExpressVPN performed well in my DNS and IP leak tests, demonstrating that it won’t leak identifying info like your true IP address or DNS requests.

I didn’t require the kill switch feature during my tests, as I never lost connection to the VPN, but it was good to know it was there to prevent my identifying information from exposure if I did.

If you need help with any of ExpressVPN’s features, I found its 24/7 live chat to be very knowledgeable when I asked a question. You can connect up to five devices to ExpressVPN at the same time and the support team can assist you with anything from installation to setup.

Unlike PureVPN, there’s no paid trial period. But, you do get a risk-free 30-day money-back guarantee to make sure the VPN is right for you. In my opinion, that’s far better than a trial.

Want to know more? Explore our ExpressVPN review to see the full results of our research and testing.

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3. CyberGhost – Easy Streaming for VPN Newbies

Small assortment of technological devices compatible with CyberGhost.

  • 6,400 servers in 90 countries
  • Streaming-optimized servers for easy viewing
  • Fast speeds
  • Blocks ads, tracking, and malware, similar to PureVPN
  • Seven simultaneous connections
  • 45-day money-back guarantee, 2 weeks longer than PureVPN
  • Works with: BBC iPlayer, Sling TV, Amazon Prime Video, Netflix, Vudu, Disney+, HBO GO
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, routers

Looking for a simpler alternative to PureVPN that’s just as good at streaming? CyberGhost is great if you’re new to VPNs. I found it easier to use than PureVPN, too.

I tried downloading CyberGhost apps on four of my devices (although you can use it on up to seven devices at the same time). I found its apps intuitive and user-friendly from the installation process to its one-click connect feature that gets you up and running in seconds.

Streaming is also easy with a dedicated profile of streaming-optimized servers. I searched the list for Netflix and CyberGhost showed me its range of servers optimized to work with Netflix in different countries. I had no trouble streaming with each one.

I also streamed successfully with its servers optimized for Amazon Prime Video, HBO GO, BBC iPlayer, and more.

CyberGhost’s giant network of 6,400 servers in 6,400 countries returns good speeds across the board. My local quick connect AU server gave me just a 4% drop in speed – almost exactly as fast as my base speed AU connection.

However, these speeds aren’t always consistent, and I found that other servers in more distant locations were a lot slower. When I connected to a server in France, for example, my download speed dropped to 7.99 Mbps. That might seem like a lot, but remember that you only need 5 Mbps to stream Netflix in HD with no buffering.

Connection Ping Download Upload
Base speed AU 3 ms 36.50 Mbps 17.86 Mbps
Quick connect AU server 15 ms 35.17 Mbps 13.95 Mbps
Quick connect US server 191 ms 24.82 Mbps 5.00 Mbps
Manual connect US server 210 ms 21.90 Mbps 3.20 Mbps
Quick connect UK server 332 ms 12.46 Mbps 5.70 Mbps
Manual connect UK server 380 ms 11.29 Mbps 3.20 Mbps
Quick connect FR server 268 ms 7.99 Mbps 2.10 Mbps
Quick connect BR server 488 ms 10.36 Mbps 5.57 Mbps

I tested CyberGhost’s 24/7 live chat to ask a question about its logging policy. The response was quite slow but I did eventually find out that it has a strict no-logs policy and won’t store or pass on any information about you.

Military-grade encryption keeps you safe from snoopers and hackers. I like that its kill switch is automatic so you don’t need to do any configuration for protection in the event of a dropout. I just wish that the kill switch was available on mobile too.

CyberGhost did well in my leak tests – I didn’t find a single IP or DNS leak across all of the servers I tested. I was also impressed with its built-in ad, malware, and tracking blockers – I was able to stream content with no annoying or untimely popups.

Unlike other VPNs, CyberGhost gives you a 45-day money-back guarantee. That’s two weeks longer than PureVPN, and ample time to test it out before you make a decision.

Want to know more? Explore our CyberGhost review to see the full results of our research and testing.

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Bottom Line

PureVPN works brilliantly for some people but it didn’t work for you. That’s no problem since you can quickly and easily get a full refund thanks to its 31-day money-back guarantee.

You might have to get through some questioning first, but overall, I found the cancellation and refund process fairly straightforward.

It’s not a good idea to stay unprotected online for long though. Once your refund from PureVPN has been confirmed, I recommend switching to NordVPN instead of having no VPN. It’s my favorite all-around VPN, it’s the fastest service I’ve ever used, and it’s brilliant for streaming, torrenting, and general browsing.

Plus, it usually has great discounts if you want to subscribe for less.

Prefer something a bit simpler? CyberGhost is a good alternative if you’re not familiar with VPNs and just want easy streaming. It’s not as fast as NordVPN, but it’s very user-friendly and has several affordable long-term plans.

Interested in knowing why VPNs are useful if you want to torrent? Read our guide to torrenting safely.

More into gaming than streaming or torrenting? Check out our rundown of the best VPNs for gaming.

Tempted to replace PureVPN with a free VPN? Find out why you probably shouldn’t.

The Best Alternatives to PureVPN Are:

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