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How to Cancel CyberGhost (& Easily Get a Refund) in October 2021

A lot of VPNs claim to have a “no questions asked” refund guarantee. But I’ve tested a lot of VPNs that don’t honour their money-back guarantee because of some hidden fine print. Even more often, you’re stuck wasting time dealing with pushy sales agents trying to get you to stay.

While CyberGhost is an easy-to-use VPN that’s great for most online activities, I understand it might not be for everyone. That’s why I tested CyberGhost’s refund process myself and it was surprisingly quick and painless.

Once you’ve canceled your subscription, it’s in your best interest to stay protected with another VPN. I’d recommend trying out ExpressVPN — it has top-tier security features, superfast speeds great for streaming and torrenting, and it’s also backed by a money-back guarantee. That means you can test ExpressVPN completely risk-free — if you aren’t satisfied, you can claim a full refund within 30 days.

Try ExpressVPN Risk-Free

Quick Guide: How to Cancel CyberGhost and Get a Refund in 3 Easy Steps

  1. Cancel your subscription. Go to CyberGhost’s website, log in to your account, and disable auto-renewal.
  2. Request a refund. While on the website, click on the chat button, fill out the details, and request a refund with a live agent.
  3. Receive your money. Once the email confirmation arrives, expect your money in the next 10 business days. Mine came in only 3 days!

Stay Secure With ExpressVPN

What You Need to Know Before Canceling Your CyberGhost Account

CyberGhost’s money-back guarantee has no restrictions, so it’s not a hassle to get your money back. To get your money back quick and easy, you need to meet the following criteria:

  • Request your refund within the guarantee period. For any plan shorter than 6-months, you need to request your refund within 14 days. All other plans give 45 days.
  • Keep your account active. If you delete your account, support won’t be able to process a refund.

How to Cancel Your CyberGhost Subscription and Get a Refund

You can claim your refund using the live chat system or by sending CyberGhost an email. I tried both methods and found live chat to be the quickest and easiest option.

  1. Log in to your CyberGhost account. Go to CyberGhost’s website and click the “My Account” button. You’ll be prompted to input your login details in a separate window.

    A screenshot of the CyberGhost VPN home page showing where to access the user account

    This will open a new window.

  2. Turn off auto-renewal. Go to the “My Subscriptions” menu and click on the “Cancel Subscription” button to prevent future charges. You’ll get an email confirming the action in your inbox.

    A screenshot of the CyberGhost VPN user interface showing where the user can cancel the VPN subscription

    You’ll have to confirm the action on 2 separate pages.

  3. Start a live chat. First, Press the “Support” button. Enter a query in the field and click “Live Chat”.

    A screenshot of the CyberGhost VPN user interface showing how to activate the live chat

    You’ll have to fill out your details before you can talk to support reps.

  4. State your reason for canceling. You should also have your reference number handy since they’ll need it to process the refund.

    A screenshot of the CyberGhost live chat window where a user is asking for a refund

    Support didn’t push me to stay.

  5. Wait for confirmation. The agent notified me that refunds arrive in 10 business days, but I got mine in 3 days!

    A screenshot of the CyberGhost live chat window showing a support representative confirming a successful refund

    You’ll receive an email confirming the cancelation

How to Request a Refund Over Email

  1. Log in to your CyberGhost account. Go to CyberGhost’s website and click “My Account” and log in.
  2. Request a refund. Submit a request using the “Support” button on the account page. You can also send an email directly to support@cyberghost.ro.

    A screenshot of the CyberGhost VPN user interface showing how to submit a VPN service cancelation request

    You’ll have to fill in a few details afterward.

  3. Wait for approval and confirmation. It only took 2 hours to get a response. The support agent asked me a few questions about the service but didn’t push me to stay. My request was approved in a few moments, and I got my money 5 days later.

How to Cancel CyberGhost on Android

If you bought your subscription via the Play Store, you have to cancel it through Google first. Do keep in mind that this will not issue an automatic refund. You’ll still have to contact CyberGhost directly to request a refund.

  1. Log in to your Play Store account. On your phone, open the Play Store app and tap on the profile icon.
  2. Pull up the subscription list. Select the “Payments and Subscriptions” menu and choose “Subscriptions.”
  3. Cancel CyberGhost. Locate the CyberGhost app and tap on it to cancel your subscription.
  4. Request your refund. You can do so over live chat or email. You’ll find detailed steps above.

How to Cancel CyberGhost on iOS

If you signed up for the service using an iPhone or iPad, CyberGhost wouldn’t be responsible for your refund. You have to cancel your subscription and ask for your money back through Apple.

  1. Open the Settings app. Then tap on your icon and name.
  2. Select Subscriptions. Scroll the list until you find the CyberGhost app.
  3. Terminate your CG subscription. Hit the “Cancel Subscription” menu.
  4. Contact Apple support. Head over to the Apple Support page and log in to your account.
  5. Select “Request Refund.” Open the drop-down menu, select the refund option, and find CyberGhost.
  6. Submit your request. Select CyberGhost and fill out the “Tell us more…” section. Mention that CyberGhost offers a money-back guarantee and that you’d like to use it to get a refund. Then follow the remaining on-screen instructions.

Best Alternatives to CyberGhost in 2021

Without a VPN, your personal information is at risk. The internet is full of prying eyes, malicious files, and hackers waiting to steal your information. So make sure you don’t wait too long before trying another VPN.

1. ExpressVPN — Fast Speeds for Lag-Free Streaming, Torrenting, and Gaming

  • Lightning-fast speeds for performing any online activity without slowdowns
  • 3,000+ servers in 90]+ countries to access favorite shows from anywhere
  • Military-grade encryption keeps your online activity safe
  • 5 simultaneous device connections
  • 30-day money-back guarantee
  • Works with: Netflix, Disney+, HBO Max, Amazon Prime Video, BBC iPlayer, Hulu, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, and more
ExpressVPN’s latest deal October 2021: Get 3 months completely free on your annual subscription with this current offer! It’s not for certain when this deal will end so it’s best to check the deals page to see if it’s still available.

ExpressVPN offers blazing-fast speeds. During my tests, I connected to 5 servers in Australia to see how it would affect my speeds. These servers are 13,456 km away from my actual location, and my speed only dropped 15% — that is an impressive result. You can torrent large files quickly, play games without network errors, and stream in HD without any annoying lag.

It also has a reliable network of 3,000+ servers in 90+ countries, giving you access to online content worldwide. This makes it easy to bypass geo-restrictions put in place by popular streaming sites like Netflix. Its servers are also powerful enough to work in restrictive countries like China. I connected to 6 different US servers and loaded shows on Netflix, HBO Max, and Disney+ in under 5 seconds each time.

ExpressVPN is incredibly secure and keeps you anonymous online. It uses military-grade encryption to make your data unreadable. The kill switch keeps you safe even if the VPN connection drops unexpectedly. Every time I switched servers, this feature warned me that my internet was cut off until the VPN connected again. Coupled with its strict no-logs policy and location in the privacy-friendly British Virgin Islands, ExpressVPN is a great option if you’re privacy-conscious.

It’s cheapest plan costs $6.67/month, which is a bit pricier than other VPNs. However, ExpressVPN regularly offers coupons with big discounts, so you can find ways to make it more affordable.

If you are still unsure, you can also try ExpressVPN out before committing to a subscription. It offers a 30-day money-back guarantee, so if you aren’t impressed, you can ask for a refund. I tested this myself by contacting support via live chat and the process was easy. After answering a couple of user-related questions, the support rep approved my request. The money was back in my account 3 days later.

Try ExpressVPN Risk-Free!

2. IPVanish – Unlimited Connections to Protect All Your Devices

  • Great speeds for downloading, streaming, and even gaming
  • 1,900+ servers in 70 countries to unblock content from around the world
  • Multiple security protocols and an automatic kill switch keep you safe online
  • Unlimited device connections
  • 30-day money-back guarantee
  • Can unblock: Netflix, Disney+, Amazon Prime Video, BBC iPlayer, Hulu, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, and more
IPVanish Deal October 2021: It's hard to find active IPVanish offers so I was really surprised to find this one! Click here to get 71% off your IPVanish subscription today! Discount automatically applied (no code required).

IPVanish allows you to connect as many devices as you want. I tested this feature by connecting my iPad, Android phone, and Xbox to the same US server while torrenting and streaming shows simultaneously. Despite all my devices being active, the connection remained rock-solid. All of my devices performed as they normally do and there were no slowdowns.

The VPN offers quick speeds for fast downloads, high-quality streaming, and lag-free gaming. During my tests, I connected to Boston, Los Angeles, and Miami, which gave me an average speed of 45 Mbps. This was fast enough for me to download files and watch HD videos on YouTube simultaneously without any lag. And it’s way more than enough to watch high-quality Ultra HD streams (you need speeds of 25 Mbps for that).

Powerful security and privacy features keep you safe online. IPVanish uses AES 256-bit encryption, a kill switch, and IP/DNS leak protection to safeguard your connection. I tested 10 servers for leaks using a third-party leak detection tool, and none were found at all. Along with its strict no-logs policy, your personal data is well protected.

I was disappointed that IPVanish doesn’t accept cryptocurrency payments. However, it does work with major credit cards and PayPal. And considering you can get long-term subscriptions for just $3.20/month, it’s a pretty affordable option.

You can also try IPVanish for free first using its 30-day money-back guarantee. If you don’t like it, you can always get a refund. I tried this myself and the refund process is super easy. You don’t even need to contact support or give a reason. I simply canceled my subscription from its website and my money arrived 4 days later.

Try IPVanish Now

3. Private Internet Access – A Large Server Network to Access Your Favorite Shows Anywhere

  • Superfast speeds to do download large files quickly
  • 29,650+ servers in 70+ countries to watch your favorite shows anywhere
  • No logs policy, military-grade encryption, and malware protection ensure privacy and security
  • 10 simultaneous device connections
  • 30-day money-back guarantee
  • Can unblock: Netflix, Disney+, Amazon Prime Video, Vudu, SkyTV, Showtime, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, and more
October 2021 Update: PIA doesn't usually have deals or discounts (it's already so affordable), but right now you can get a new subscription for a crazy 83% off!

Private Internet Access has 29,650+ servers in 70+ countries to unblock your favorite streaming libraries. With just one click, you can access exclusive region-locked content from anywhere in the world. I connected to one of its US servers and it only took 3 seconds to load up Netflix’s American library.

Its lightning-fast speeds will allow you to download large torrents quickly and stream in Ultra HD. I tested 5 US servers, and my speed never dropped below 33 Mbps (you only need 25 Mbps for Ultra HD). This allowed me to download a 2GB file in less than 3 minutes, which is impressively fast considering I’m 8500 km away.

PIA comes with strong security and privacy features, including military-grade encryption and a strict no-logs policy, so your information is well protected. My favorite feature is its ad, tracker, and malware blocker called MACE. It guards your device on a DNS level, adding an extra layer of protection. To activate it, all I had to do was press a toggle in the “Settings” menu.

It’s disappointing that PIA is based in the US, which is not the most privacy-friendly country. However, it doesn’t keep any logs, so it can’t share your data anyway. It’s also reasonably priced, with long-term subscriptions having the best value (the cheapest plan is $2.08/month).

You can also use its 30-day money-back guarantee to test Private Internet Access out for free. I tested the refund policy by contacting support via live chat. The support rep asked me a couple of questions about the service but didn’t push me to stay. I got my money back in 5 days.

Try Private Internet Access Today!

FAQs on Canceling CyberGhost and Getting a Refund

What if I’ve exceeded CyberGhost’s money-back guarantee period but still want a refund?

You can still request a refund, but you’ll need a good reason. If you’ve exceeded the money-back guarantee period, a dedicated team will handle your refund. While you wait for your refund to be approved, I recommend you sign up for another VPN, to continue browsing safely.

What’s the best alternative to CyberGhost?

ExpressVPN is the best alternative to CyberGhost. It offers excellent speeds, tons of servers, and a risk-free money-back guarantee. It also works on every major platform, including Mac, Windows, iOS, Android, and routers, so that you can keep your devices protected at home and on the go.

Try ExpressVPN Risk-Free!

The Bottom Line

While CyberGhost is a fantastic VPN, I understand it is not for everyone. However, browsing the web without a VPN puts you at risk. Once your CyberGhost subscription has been canceled, all your information will be vulnerable to hackers, malware, and leaks.

Of all the VPNs I tested, ExpressVPN is my top pick. It gives you lightning-fast speeds, a vast server network, and military-grade encryption. It also comes with a 30-day money-back guarantee, so you can try ExpressVPN out risk-free before you commit. If it doesn’t suit your needs, you can always ask for a refund.

The best alternatives to CyberGhost in 2021 are…

Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

About the Author

Ernest is a long-life writer and a cybersecurity enthusiast. He enjoys dissecting bespoke tech and is a strong proponent of digital freedom.

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