How to Cancel CyberGhost (& Get Refunded) in June 2021
Did you score a deal on your CyberGhost subscription, but still want to cancel your plan and claim your refund?
I tested CyberGhost’s refund process for you and discovered you can claim all of your money back. I had no problems getting my refund – just remember, you get 45 days to claim your money back on a subscription of six months or more and 14 days with a monthly plan.
If you are looking for a lower price on your plan, have you seen its latest discount? Take a look at CyberGhost’s current low-price offer to make sure you get the best value.
Looking for something a little more powerful instead? ExpressVPN can bypass all the geo-restrictions that other VPNs can’t – giving you high-speed, secure, and unrestricted access to the internet. Try ExpressVPN risk-free for 30 days and if you don’t like it you can claim a full refund.
Quick Guide – How to Cancel CyberGhost and Request a Refund
- Head to the CyberGhost website and log in to your account.
- Go to My Subscriptions.
- Click Turn auto-renewal off.
- Once your automatic payments have been canceled, request a refund via live chat or email support.
- Receive your refund within 5 to 10 working days.
- Make sure you’re protected online by choosing a new VPN that’s right for you.
Step-by-Step Guide to Canceling Your Account
Unsubscribing to CyberGhost is a little more complicated than simply clicking “Cancel Subscription.” However, the refund process isn’t difficult, and you can take care of it quickly via CyberGhost’s live chat or by email. Just follow this guide within your 14-day or 45-day cancellation period.
Step 1 – Log In to Your CyberGhost Account
Go to cyberghostvpn.com, click My Account, and input your login details to sign in to your account.
Step 2 – Cancel Automatic Payments
Go to the tab called My Subscriptions and click “Turn auto-renewal off.”
Step 3 – Deactivate Auto-Renewal
You’ll be asked why you want to turn off automatic subscription renewal. Choose the appropriate answer and click Deactivate auto-renewal.
Step 4 – Deactivation Confirmed
The next window will confirm that automatic payments have been turned off on your account. Click Back to my account.
Under your subscriptions, you should now see a green box that says Turn auto-renewal on. You will no longer be charged automatically when your subscription runs out.
Step 5 – Choose a Customer Support Method
You now need to contact CyberGhost’s customer support team to request your refund. You can do this via live chat or email. I tried both and I found the live chat option faster and easier, but you can find out how to get your refund by email below.
To access CyberGhost’s live chat, navigate back to the website’s home page. Then click the Support button in the bottom right-hand corner of the screen.
Click Live Chat.
Step 6 – Request Your Refund
You’ll be connected to a customer support representative – tell them you’d like to cancel your subscription and request a refund. I found that CyberGhost really lived up to its promise of a refund with no questions asked. Apart from asking if there was a specific problem they could assist with, my support representative initiated the refund request immediately. The whole process takes no longer than a few minutes.
Step 7 – Refund Request Completed
As you can see from the chat, you should receive your refund within 5 to 10 working days. I received mine three days later.
Canceling Your CyberGhost Subscription by Email
After you’ve canceled auto-renewal, you can also request your refund via email support instead of live chat.
There are two ways to do this. You can email CyberGhost directly at firstname.lastname@example.org. Alternatively, head back to your account, go to the Support tab, and click Submit a request.
Fill out the relevant sections of the request form and click Submit.
I received a response within 24 hours, and again, the customer support team agreed to process my refund immediately – no questions asked.
I Canceled my CyberGhost Subscription – Now What?
CyberGhost wasn’t the right VPN for you, but there are plenty more options out there. Using a VPN gives you online safety and privacy, plus unrestricted access to geoblocked content, so it’s important to find a service that’s a better fit for your needs as soon as possible.
‘Of course, there are other great options out there, but this is the best CyberGhost alternative. Make sure you’re not unprotected online for long.
Best Alternative to CyberGhost
- 3,000 servers in 94 countries
- TrustedServer technology for extra privacy
- Lightning-fast speeds
- 5 simultaneous connections
- 30-day money-back guarantee
- Works with: Sling TV, Netflix, Showtime, Amazon Prime Video, Hulu, Disney+, BBC iPlayer
- Compatible with: Windows, Android, macOS, iOS, Linux, Chrome, Firefox, routers
Looking for a VPN that offers tougher security features than CyberGhost? ExpressVPN is one of the most secure VPNs I’ve tested.
As well as the standard 256-bit AES encryption, a kill switch, and leak protection offered by most premium VPNs, ExpressVPN employs TrustedServer technology to back up its zero-logs policy.
TrustedServer tech guarantees that ExpressVPN can’t physically store any of your information. When you connect to an ExpressVPN server, it doesn’t write any of your data to its hard drive – the servers run on RAM only. This means all information about your session clears away as soon as the server powers off and on again.
This level of privacy and security means ExpressVPN is excellent for torrenting and streaming safely. ExpressVPN supports P2P traffic across all of its 3,000 servers in 94 countries.
I put its unblocking abilities to the test and it worked with every streaming site I tested. Our field operatives in China report that it can also get around the Great Firewall. It operates a hidden site on the Onion network that allows you to register and download its apps even if your government or ISP blocks its main website.
ExpressVPN is also superfast. When I used its recommended Quick Connect server, my download speeds only dropped by 5.68 Mbps from my physical location in Australia when connecting to a UK server. This isn’t a huge loss, considering my data had to travel so far. And I didn’t notice any slow loading while streaming or surfing on international servers.
|Connection||Ping||Download Speed||Upload Speed|
|Base speed AU connection||3 ms||22.52 Mbps||18.44 Mbps|
|Quick connect UK server||304 ms||16.84 Mbps||12.95 Mbps|
|Manual connect UK server||276 ms||16.59 Mbps||14.84 Mbps|
|Quick connect US server||274 ms||14.14 Mbps||14.33 Mbps|
|Manual connect US server||282 ms||14.30 Mbps||15.28 Mbps|
|Quick connect FR server||284 ms||15.28 Mbps||0.43 Mbps|
|Quick connect BR server||372 ms||15.45 Mbps||15.76 Mbps|
|Quick connect AU server||23 ms||17.34 Mbps||16.93 Mbps|
You get 5 simultaneous connections with your subscription. I connected ExpressVPN on my desktop, laptop, smartphone, and tablet simultaneously, and it didn’t impact its performance or speed at all.
If you have any issues, there’s 24/7 live chat on the ExpressVPN website. My experience with them was very positive – they were friendly and helpful.
ExpressVPN gives you a 30-day money-back guarantee so you get lots of time to make sure it’s the right service for you.
Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.
Get 49% off your ExpressVPN subscription – limited-time offer
CyberGhost is a fast, streaming-optimized, and user-friendly VPN, but even with the best subscription deal, it’s not for everyone. If this is the case for you, canceling your CyberGhost subscription and getting your money back is super easy.
Once your refund is processed, you’re free to find the VPN that’s perfect for you and your needs, because you still need protection and safety when you’re online.
My recommendation is ExpressVPN since it gives you the speed, security, and reliability you need to access a safe and unrestricted internet.
Your data is exposed to the websites you visit!
Your IP Address:
Your Internet Provider:
The information above can be used to track you, target you for ads, and monitor what you do online.
VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.