How to Cancel CyberGhost (& Get Refunded) in October 2020

Cancel CyberGhost and Get A Refund

Did you score a  deal on your CyberGhost subscription, but still want to cancel your plan and claim your refund?

I tested CyberGhost’s refund process for you and discovered you can claim all of your money back. I had no problems getting my refund – just remember, you get 45 days to claim your money back on a subscription of six months or more and 14 days with a monthly plan.

If you are looking for a lower price on your plan, have you seen its latest discount? Take a look at CyberGhost’s current low-price offer to make sure you get the best value.

Need a VPN you can share with your whole household? Surfshark is one of the most affordable VPNs with unlimited simultaneous connections. With this budget VPN, you also have the option of using its risk-free 30-day money-back guarantee.

Looking for something a little more powerful instead? NordVPN can bypass all the geo-restrictions that other VPNs can’t – giving you high-speed, secure, and unrestricted access to the internet. Give NordVPN a try for 30 days and see how you like it.

Quick Guide – How to Cancel CyberGhost and Request a Refund

  1. Head to the CyberGhost website and log in to your account.
  2. Go to My Subscriptions.
  3. Click Turn auto-renewal off.
  4. Once your automatic payments have been canceled, request a refund via live chat or email support.
  5. Receive your refund within 5 to 10 working days.
  6. Make sure you’re protected online by choosing a new VPN that’s right for you.

Step-by-Step Guide to Canceling Your Account

Unsubscribing to CyberGhost is a little more complicated than simply clicking “Cancel Subscription.” However, the refund process isn’t difficult, and you can take care of it quickly via CyberGhost’s live chat or by email. Just follow this guide within your 14-day or 45-day cancellation period.

Step 1 – Log In to Your CyberGhost Account

Go to cyberghostvpn.com, click My Account, and input your login details to sign in to your account.

CyberGhost sign in

Step 2 – Cancel Automatic Payments

Go to the tab called My Subscriptions and click “Turn auto-renewal off.”

My subscriptions

Step 3 – Deactivate Auto-Renewal

You’ll be asked why you want to turn off automatic subscription renewal. Choose the appropriate answer and click Deactivate auto-renewal.

Deactive auto renewal

Step 4 – Deactivation Confirmed

The next window will confirm that automatic payments have been turned off on your account. Click Back to my account.

Back to my account

Under your subscriptions, you should now see a green box that says Turn auto-renewal on. You will no longer be charged automatically when your subscription runs out.

Turn on auto renewal button refreshed

Step 5 – Choose a Customer Support Method

You now need to contact CyberGhost’s customer support team to request your refund. You can do this via live chat or email. I tried both and I found the live chat option faster and easier, but you can find out how to get your refund by email below.

To access CyberGhost’s live chat, navigate back to the website’s home page. Then click the Support button in the bottom right-hand corner of the screen.

CyberGhost homepage

Click Live Chat.

Live chat

Step 6 – Request Your Refund

You’ll be connected to a customer support representative – tell them you’d like to cancel your subscription and request a refund. I found that CyberGhost really lived up to its promise of a refund with no questions asked. Apart from asking if there was a specific problem they could assist with, my support representative initiated the refund request immediately. The whole process takes no longer than a few minutes.

Live chat refund process

Step 7 – Refund Request Completed

As you can see from the chat, you should receive your refund within 5 to 10 working days. I received mine three days later.

Canceling Your CyberGhost Subscription by Email

After you’ve canceled auto-renewal, you can also request your refund via email support instead of live chat.

There are two ways to do this. You can email CyberGhost directly at support@cyberghost.ro. Alternatively, head back to your account, go to the Support tab, and click Submit a request.

Email refund request

Fill out the relevant sections of the request form and click Submit.

Email form

I received a response within 24 hours, and again, the customer support team agreed to process my refund immediately – no questions asked.

I Canceled my CyberGhost Subscription – Now What?

CyberGhost wasn’t the right VPN for you, but there are plenty more options out there. Using a VPN gives you online safety and privacy, plus unrestricted access to geoblocked content, so it’s important to find a service that’s a better fit for your needs as soon as possible.

Here are my three favorite CyberGhost alternatives that make sure you’re not unprotected online for long.

Best Alternatives to CyberGhost

1. NordVPN – Best All-Around VPN

Small assortment of technological devices compatible with NordVPN.

  • 5,500+ servers in 59 countries
  • Fastest VPN speeds, works in China
  • Streaming and P2P-optimized servers
  • Ad and malware blocker
  • 30-day money-back guarantee
  • Works with: Netflix, Amazon Prime Video, Hulu, Vudu, HBO GO, BBC iPlayer, Disney+
  • Compatible with: macOS, iOS, Windows, Android, Linux, Firefox, Chrome, routers

If you were struggling to unblock censored or geo-restricted content with CyberGhost, NordVPN is a powerful alternative. It has a huge server network of 5,500+ servers in 59 countries and is so robust it can even break through China’s notorious Great Firewall.

I tested NordVPN with a range of major streaming services and it worked with every one of them, thanks to the VPN’s SmartPlay feature. SmartPlay is specifically designed to bypass geoblocks. My colleagues and I found that it can access over 140+ streaming services.

I was able to unblock Netflix and Amazon Prime Video in several different regions, as well as Hulu, Vudu, BBC iPlayer, Disney+, and more.

Even better, I didn’t experience any buffering while streaming. NordVPN is the fastest VPN we’ve tested and it performed extremely well during my independent speed tests. On some servers, NordVPN was even able to improve on my existing connection speed.

These impressive speeds are also great for torrenting. NordVPN is torrent-friendly and supports P2P traffic on more than 5,000 of its servers. I tested several P2P-optimized servers using NordVPN’s server recommendation tool and enjoyed rapid download and upload speeds on all of them.

I enlisted the help of our operatives around the world and they tested most of NordVPN’s over 5,500 servers to see how they performed. We weren’t disappointed with their speeds.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 23.02 Mbps 18.74 Mbps
Quick connect UK server 312 ms 20.63 Mbps 12.15 Mbps
Manual connect UK server 315 ms 19.17 Mbps 15.23 Mbps
Quick connect US server 312 ms 17.75 Mbps 13.69 Mbps
Manual connect US server 304 ms 14.60 Mbps 8.61 Mbps
Quick connect FR server 344 ms 20.46 Mbps 13.47 Mbps
Quick connect BR server 538 ms 12.91 Mbps 11.27 Mbps
Quick connect AU server 4 ms 20.24 Mbps 17.47 Mbps

Stringent security measures guarantee your privacy and safety. NordVPN uses military-grade 256-bit AES encryption – the highest level of encryption available.

It also has a kill switch that cuts off your traffic if your VPN connection is interrupted, preventing your IP address from exposure and DNS requests from leaking. Additional DNS and IP leak protection stop any security flaws on your device from leaking this information, too. I ran tests on several servers and could not detect any leaks.

NordVPN even blocks ads and malware via its CyberSec security software. During my tests, I was able to browse, stream, and torrent free from annoying popups or potentially malicious ads.

I dug deep into NordVPN’s privacy policy to confirm its stance on logs. It keeps a strict no-logs policy – it won’t ever log, store, or pass on any of your private information.

You can install and use NordVPN on up to six devices at the same time. I ran through the setup process on a range of devices and found each app easy to install and use. There’s helpful 24/7 live chat available if you need any assistance.

Like to try before you buy? You can test NordVPN out risk-free using its 30-day money-back guarantee.

Want to learn more? Explore our NordVPN review to see the full results of our research and testing.

Enjoy 84% off by signing up for NordVPN today

Try NordVPN Now!

2. ExpressVPN – Best High-Security VPN With Fast Speeds

Small assortment of technological devices compatible with ExpressVPN.

  • 3,000+ servers in 94 countries
  • TrustedServer technology for extra privacy
  • Lightning-fast speeds
  • Five simultaneous connections
  • 30-day money-back guarantee
  • Works with: Sling TV, Netflix, Showtime, Amazon Prime Video, Hulu, Disney+, BBC iPlayer
  • Compatible with: Windows, Android, macOS, iOS, Linux, Chrome, Firefox, routers

Looking for a VPN that offers tougher security features than CyberGhost? ExpressVPN is one of the most secure VPNs I’ve tested.

As well as the standard 256-bit AES encryption, a kill switch, and leak protection offered by most premium VPNs, ExpressVPN employs TrustedServer technology to back up its zero-logs policy.

TrustedServer tech guarantees that ExpressVPN can’t physically store any of your information. When you connect to an ExpressVPN server, it doesn’t write any of your data to its hard drive – the servers run on RAM only. This means all information about your session clears away as soon as the server powers off and on again.

This level of privacy and security means ExpressVPN is excellent for torrenting and streaming safely. ExpressVPN supports P2P traffic across all of its 3,000+ servers in 94 countries.

I put its unblocking abilities to the test and it worked with every streaming site I tested. Our field operatives in China report that it can also get around the Great Firewall. It operates a hidden site on the Onion network that allows you to register and download its apps even if your government or ISP blocks its main website.

It’s also fast – ExpressVPN is second only to NordVPN when it comes to speed.

When I used its recommended Quick Connect server, my download speeds only dropped by 5.68 Mbps from my physical location in Australia when connecting to a UK server. This isn’t a huge loss, considering my data had to travel so far. And I didn’t notice any slow loading while streaming or surfing on international servers.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 22.52 Mbps 18.44 Mbps
Quick connect UK server 304 ms 16.84 Mbps 12.95 Mbps
Manual connect UK server 276 ms 16.59 Mbps 14.84 Mbps
Quick connect US server 274 ms 14.14 Mbps 14.33 Mbps
Manual connect US server 282 ms 14.30 Mbps 15.28 Mbps
Quick connect FR server 284 ms 15.28 Mbps 0.43 Mbps
Quick connect BR server 372 ms 15.45 Mbps 15.76 Mbps
Quick connect AU server 23 ms 17.34 Mbps 16.93 Mbps

You get five simultaneous connections with your subscription. I connected ExpressVPN on my desktop, laptop, smartphone, and tablet simultaneously, and it didn’t impact its performance or speed at all.

If you have any issues, there’s 24/7 live chat on the ExpressVPN website. My experience with them was very positive – they were friendly and helpful.

ExpressVPN gives you a 30-day money-back guarantee so you get lots of time to make sure it’s the right service for you.

Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.

Get 49% off your ExpressVPN subscription – limited-time offer

Try ExpressVPN Now!

3. Surfshark – Best VPN for Large Households

Small assortment of technological devices compatible with Surfshark.

  • 1,700+ servers in 63 countries
  • User-friendly for VPN beginners
  • Unlimited device connections
  • 30-day money-back guarantee
  • Works with: Disney+, Sony Crackle, Netflix, BBC iPlayer, Hulu, Sling TV, HBO GO
  • Compatible with: macOS, Windows, Linux, iOS, Android, Chrome, Firefox, routers

CyberGhost is known for being user-friendly for beginners so, if you’re looking for a similar service at a better value, try Surfshark.

Surfshark offers some of the most affordable subscription prices I’ve seen, especially if you sign up for one of its long-term plans. And best of all, the VPN gives you unlimited device connections, which means even better value for your money.

The VPN’s lower price point is reflected in a slightly smaller server network – just 1,700+ servers in 63 countries. However, Surfshark still performed well in my speed and unblocking tests.

I accessed Netflix, BBC iPlayer, Hulu, HBO GO, and Disney+ during my tests. It’s fast enough that I was able to stream in high-definition, too.

The VPN even has a NoBorders mode designed to bypass government censorship and hide your VPN use from surveillance agencies. Our operatives confirmed that it works seamlessly in strict anti-VPN countries, including China and Russia.

All the servers I speed-tested performed consistently well. Although, connecting to servers farther away caused my speeds to drop some. My download speed decreased by 70% (from 11.08 Mbps to 3.59 Mbps) when I connected to the French server from Australia. But this is expected with the distance between the two locales, however, my connection was still reliable and fast enough for streaming, torrenting, and browsing.

Connection Ping Download Speed Upload Speed
Base speed AU connection 11 ms 11.98 Mbps 9.88 Mbps
Manual connect UK server 316 ms 8.28 Mbps 4.86 Mbps
Manual connect US server 416 ms 15.82 Mbps 10.66 Mbps
Manual connect FR server 273 ms 3.59 Mbps 7.53 Mbps
Manual connect BR server 549 ms 8.39 Mbps 5.06 Mbps
Manual connect AU server 23 ms 17.34 Mbps 16.93 Mbps

Surfshark supports P2P traffic across all its servers and it has some torrent-optimized servers that you can find listed in its app.

The VPN held up well in my leak tests. I didn’t detect any DNS or IP leaks. Its military-grade encryption, kill switch, and no-logs policy guarantee your information is always secure and won’t be passed on to third parties.

During my tests, I found Surfshark’s apps clean, intuitive, and incredibly easy to use. This is fortunate, because, while it does offer 24/7 live chat, the service isn’t as helpful as I’d hoped.

When I tried it out, the live chat representative was unable to answer my question about how many of Surfshark’s servers are optimized for P2P traffic, only assuring me that there are “many.” The apps are so straightforward to use though, you shouldn’t need to rely on customer support.

See whether Surfshark is right for you with its 30-day money-back guarantee.

Want to learn more? Explore our Surfshark review to see the full results of our research and testing.

Save 84% with a 3-year plan – sign up now

Try Surfshark Now!

Bottom Line

CyberGhost is a fast, streaming-optimized, and user-friendly VPN, but even with the best subscription deal, it’s not for everyone. If this is the case for you, canceling your CyberGhost subscription and getting your money back is super easy.

Once your refund is processed, you’re free to find the VPN that’s perfect for you and your needs, because you still need protection and safety when you’re online.

My recommendations are NordVPN or ExpressVPN – both give you the speed, security, and reliability you need to access a safe and unrestricted internet.

Looking for a CyberGhost alternative that’s still great for streaming? Check out our recommendations for Netflix VPNs or VPNs for streaming movies.

Want to know more about how VPN security works? We have in-depth guides to kill switch features and leak protection.

Privacy Alert!

You are exposing yourself to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend NordVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering  68% off.

Visit NordVPN

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