How to Cancel CyberGhost (& Get Refunded) in June 2021

Did you score a  deal on your CyberGhost subscription, but still want to cancel your plan and claim your refund?

I tested CyberGhost’s refund process for you and discovered you can claim all of your money back. I had no problems getting my refund – just remember, you get 45 days to claim your money back on a subscription of six months or more and 14 days with a monthly plan.

If you are looking for a lower price on your plan, have you seen its latest discount? Take a look at CyberGhost’s current low-price offer to make sure you get the best value.

Looking for something a little more powerful instead? ExpressVPN can bypass all the geo-restrictions that other VPNs can’t – giving you high-speed, secure, and unrestricted access to the internet. Try ExpressVPN risk-free for 30 days and if you don’t like it you can claim a full refund.

Quick Guide – How to Cancel CyberGhost and Request a Refund

  1. Head to the CyberGhost website and log in to your account.
  2. Go to My Subscriptions.
  3. Click Turn auto-renewal off.
  4. Once your automatic payments have been canceled, request a refund via live chat or email support.
  5. Receive your refund within 5 to 10 working days.
  6. Make sure you’re protected online by choosing a new VPN that’s right for you.

Step-by-Step Guide to Canceling Your Account

Unsubscribing to CyberGhost is a little more complicated than simply clicking “Cancel Subscription.” However, the refund process isn’t difficult, and you can take care of it quickly via CyberGhost’s live chat or by email. Just follow this guide within your 14-day or 45-day cancellation period.

Step 1 – Log In to Your CyberGhost Account

Go to cyberghostvpn.com, click My Account, and input your login details to sign in to your account.

CyberGhost sign in

CyberGhost’s interface is clear and easy to follow

Step 2 – Cancel Automatic Payments

Go to the tab called My Subscriptions and click “Turn auto-renewal off.”

My subscriptions

Make sure you select “Turn auto-renewal off” before you go to cancel

Step 3 – Deactivate Auto-Renewal

You’ll be asked why you want to turn off automatic subscription renewal. Choose the appropriate answer and click Deactivate auto-renewal.

Deactive auto renewal

It took just a couple of seconds to confirm deactivation

Step 4 – Deactivation Confirmed

The next window will confirm that automatic payments have been turned off on your account. Click Back to my account.

Back to my account

Once the screen confirms you’ve turned off auto-renewal, just click back to your account

Under your subscriptions, you should now see a green box that says Turn auto-renewal on. You will no longer be charged automatically when your subscription runs out.

Turn on auto renewal button refreshed

If you don’t see the green button, check that auto-renewal has been deactivated

Step 5 – Choose a Customer Support Method

You now need to contact CyberGhost’s customer support team to request your refund. You can do this via live chat or email. I tried both and I found the live chat option faster and easier, but you can find out how to get your refund by email below.

To access CyberGhost’s live chat, navigate back to the website’s home page. Then click the Support button in the bottom right-hand corner of the screen.

CyberGhost homepage

After you’ve clicked, select whichever support method you’d like

Click Live Chat.

Live chat options on CyberGhost

I chose Live Chat, which was quick and easy to start

Step 6 – Request Your Refund

You’ll be connected to a customer support representative – tell them you’d like to cancel your subscription and request a refund. I found that CyberGhost really lived up to its promise of a refund with no questions asked. Apart from asking if there was a specific problem they could assist with, my support representative initiated the refund request immediately. The whole process takes no longer than a few minutes.

Live chat refund process

The rep didn’t push me to stay, and activated the refund right away

Step 7 – Refund Request Completed

As you can see from the chat, you should receive your refund within 5 to 10 working days. I received mine three days later.

Canceling Your CyberGhost Subscription by Email

After you’ve canceled auto-renewal, you can also request your refund via email support instead of live chat.

There are two ways to do this. You can email CyberGhost directly at support@cyberghost.ro. Alternatively, head back to your account, go to the Support tab, and click Submit a request.

Email refund request

Whichever method you choose, CyberGhost’s instructions are easy to follow

Fill out the relevant sections of the request form and click Submit.

Email form

It took me less than a minute to fill in my details and submit my request

I received a response within 24 hours, and again, the customer support team agreed to process my refund immediately – no questions asked.

I Canceled my CyberGhost Subscription – Now What?

CyberGhost wasn’t the right VPN for you, but there are plenty more options out there. Using a VPN gives you online safety and privacy, plus unrestricted access to geoblocked content, so it’s important to find a service that’s a better fit for your needs as soon as possible.

‘Of course, there are other great options out there, but this is the best CyberGhost alternative. Make sure you’re not unprotected online for long.

Best Alternative to CyberGhost

1. ExpressVPN – Best All-Around VPN

  • 3,000 servers in 94 countries
  • TrustedServer technology for extra privacy
  • Lightning-fast speeds
  • 5 simultaneous connections
  • 30-day money-back guarantee
  • Works with: Sling TV, Netflix, Showtime, Amazon Prime Video, Hulu, Disney+, BBC iPlayer
  • Compatible with: Windows, Android, macOS, iOS, Linux, Chrome, Firefox, routers

ExpressVPN’s latest deal June 2021: Get 3 months completely free on your annual subscription with this current offer! It’s not for certain when this deal will end so it’s best to check the deals page to see if it’s still available.

Looking for a VPN that offers tougher security features than CyberGhost? ExpressVPN is one of the most secure VPNs I’ve tested.

As well as the standard 256-bit AES encryption, a kill switch, and leak protection offered by most premium VPNs, ExpressVPN employs TrustedServer technology to back up its zero-logs policy.

TrustedServer tech guarantees that ExpressVPN can’t physically store any of your information. When you connect to an ExpressVPN server, it doesn’t write any of your data to its hard drive – the servers run on RAM only. This means all information about your session clears away as soon as the server powers off and on again.

This level of privacy and security means ExpressVPN is excellent for torrenting and streaming safely. ExpressVPN supports P2P traffic across all of its 3,000 servers in 94 countries.

I put its unblocking abilities to the test and it worked with every streaming site I tested. Our field operatives in China report that it can also get around the Great Firewall. It operates a hidden site on the Onion network that allows you to register and download its apps even if your government or ISP blocks its main website.

ExpressVPN is also superfast. When I used its recommended Quick Connect server, my download speeds only dropped by 5.68 Mbps from my physical location in Australia when connecting to a UK server. This isn’t a huge loss, considering my data had to travel so far. And I didn’t notice any slow loading while streaming or surfing on international servers.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 22.52 Mbps 18.44 Mbps
Quick connect UK server 304 ms 16.84 Mbps 12.95 Mbps
Manual connect UK server 276 ms 16.59 Mbps 14.84 Mbps
Quick connect US server 274 ms 14.14 Mbps 14.33 Mbps
Manual connect US server 282 ms 14.30 Mbps 15.28 Mbps
Quick connect FR server 284 ms 15.28 Mbps 0.43 Mbps
Quick connect BR server 372 ms 15.45 Mbps 15.76 Mbps
Quick connect AU server 23 ms 17.34 Mbps 16.93 Mbps

You get 5 simultaneous connections with your subscription. I connected ExpressVPN on my desktop, laptop, smartphone, and tablet simultaneously, and it didn’t impact its performance or speed at all.

If you have any issues, there’s 24/7 live chat on the ExpressVPN website. My experience with them was very positive – they were friendly and helpful.

ExpressVPN gives you a 30-day money-back guarantee so you get lots of time to make sure it’s the right service for you.

Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.

Get 49% off your ExpressVPN subscription – limited-time offer

Try ExpressVPN Now!

Bottom Line

CyberGhost is a fast, streaming-optimized, and user-friendly VPN, but even with the best subscription deal, it’s not for everyone. If this is the case for you, canceling your CyberGhost subscription and getting your money back is super easy.

Once your refund is processed, you’re free to find the VPN that’s perfect for you and your needs, because you still need protection and safety when you’re online.

My recommendation is ExpressVPN since it gives you the speed, security, and reliability you need to access a safe and unrestricted internet.

Looking for a CyberGhost alternative that’s still great for streaming? Check out our recommendations for Netflix VPNs or VPNs for streaming movies.

Want to know more about how VPN security works? We have in-depth guides to kill switch features and leak protection.

Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

About the Author

Carli is an experienced technology writer. She enjoys researching the latest developments in cybersecurity and believes in digital freedom.

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