How to Cancel HMA and Get Refunded | 2020 Update

Cancel HMA and Get A Refund

HMA offers a 30-day money-back guarantee, so you can close your account and request a refund.

We tested HMA’s refund policy and found that even though we purchased the cheapest plan, we received a full refund. However, the refund policy does have a few limitations – see below for all the details.

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Quick Guide to Canceling HMA and Requesting a Refund

  1. Open and sign in to your account.
  2. Cancel your subscription and then locate the How to apply for a refund help page and click on the I want to request a refund link.
  3. Use the contact form to request your refund, reply to the email you receive, and you’ll get your refund within 24 hours.

How to Get Your HMA Refund: Step-by-Step Details

It’s important to note that there are a few limitations attached to the HMA 30-day money-back guarantee. To receive a full refund, you must:

  • cancel within the first 30 days
  • transfer less than 10GB of data across the server network during those 30 days
  • use the service for no more than 100 sessions

If you have exceeded any of these limits, HMA might still issue a partial refund. You’ll need to follow the steps below and hope for the best.

The cancellation process is straightforward, but you do need to submit a contact form to request your refund. It is also a good idea to check with your payment provider (e.g. PayPal) to make sure your automatic payments have been canceled.

Here’s how the procedure works and what you’ll see along the way.

Step 1

Open and sign in to your account using the details you created when you first signed up with HMA.

HMA sign in

Step 2

Once you’ve signed in, you’ll be redirected to the Manage Your Account page. Scroll down the page to the Your HMA! Licenses section and click on Cancel Subscription.

HMA licenses

Step 3

A pop-up window should now appear asking you to confirm that you wish to cancel. Click Yes to confirm.

Step 4

Your service and recurring payments are now canceled. Your next step is to request your refund. Click on the Help tab at the top of the page and type refund into the search bar. Click on How to apply for a refund.

This will take you to the refund page. Click on the I want to request a refund link.

How to request a refund FAQ

Step 5

Fill in the requested details on the contact form and add a message stating that you are requesting a refund. Click Submit. You should immediately receive an automated response stating that your request has been received.

Contact form

Not Quite “No Questions Asked” – There’s One More Step!

So that is almost all there is to it. We received an email within 24 hours requesting that we provide a reason why we wanted to leave, along with our initial order number. One place to recover that number is the Welcome email message you received when you signed up.

Once we had sent our response with the order number and reason, our refund was processed within the day. The reason doesn’t have to be anything special. We just said that we decided we didn’t need the service.

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