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How to Cancel HMA and Get Refunded | 2022 Update

HMA offers a 30-day money-back guarantee, so you can close your account and request a refund.

We tested HMA's refund policy and found that even though we purchased the cheapest plan, we received a full refund. However, the refund policy does have a few limitations – see below for all the details.

If you're looking for a new VPN provider, ExpressVPN is our top recommendation. It's fast, unblocks 400+ global streaming services including Netflix, and offers powerful security features. Best of all, you can try it risk-free for 30 days (it comes with a money-back guarantee).

Quick Guide to Canceling HMA and Requesting a Refund

  1. Open hidemyass.com and sign in to your account.
  2. Cancel your subscription and then locate the How to apply for a refund help page and click on the I want to request a refund link.
  3. Use the contact form to request your refund, reply to the email you receive, and you’ll get your refund within 24 hours.

How to Get Your HMA Refund: Step-by-Step Details

It’s important to note that there are a few limitations attached to the HMA 30-day money-back guarantee. To receive a full refund, you must:

  • cancel within the first 30 days
  • transfer less than 10GB of data across the server network during those 30 days
  • use the service for no more than 100 sessions

If you have exceeded any of these limits, HMA might still issue a partial refund. You'll need to follow the steps below and hope for the best.

The cancellation process is straightforward, but you do need to submit a contact form to request your refund. It is also a good idea to check with your payment provider (e.g. PayPal) to make sure your automatic payments have been canceled.

Here’s how the procedure works and what you’ll see along the way.

Step 1

Open hidemyass.com and sign in to your account using the details you created when you first signed up with HMA.

HMA sign in

Step 2

Once you’ve signed in, you’ll be redirected to the Manage Your Account page. Scroll down the page to the Your HMA! Licenses section and click on Cancel Subscription.

HMA licenses

Step 3

A pop-up window should now appear asking you to confirm that you wish to cancel. Click Yes to confirm.

Step 4

Your service and recurring payments are now canceled. Your next step is to request your refund. Click on the Help tab at the top of the page and type refund into the search bar. Click on How to apply for a refund.

This will take you to the refund page. Click on the I want to request a refund link.

How to request a refund FAQ

Step 5

Fill in the requested details on the contact form and add a message stating that you are requesting a refund. Click Submit. You should immediately receive an automated response stating that your request has been received.

Contact form

Not Quite “No Questions Asked” – There’s One More Step!

So that is almost all there is to it. We received an email within 24 hours requesting that we provide a reason why we wanted to leave, along with our initial order number. One place to recover that number is the Welcome email message you received when you signed up.

Once we had sent our response with the order number and reason, our refund was processed within the day. The reason doesn’t have to be anything special. We just said that we decided we didn’t need the service.

Choose a New VPN to Stay Protected

Once you have received your HMA refund, don’t forget to sign up with a new provider that better meets your privacy, security, and content access needs. ExpressVPN is currently offering huge discounts on subscriptions, so it’s a great time to try our #1 rated VPN.

Below are several more of the best VPNs we’ve tested. They’re all great replacements for HMA, and you can learn more about them on our reviews page.


Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

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About the Author

Kristina is an experienced tech writer and researcher with a keen interest in cybersecurity for businesses and the general public.

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