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How to Cancel HMA and Get a Full Refund (Tested in 2022)

When I asked for a full refund after using HMA for 25 days, it stood by its money-back guarantee. It was really no hassle to get my money back, and it didn't even matter that I used a deal to get the cheapest HMA plan.

HMA is often highly-rated, but I understand that it may not meet all of your expectations. Luckily, it offers a 30-day money-back guarantee, so you can close your account and request a refund.

I tested HMA's refund policy and found it incredibly easy to get my money back. Provided you’re within the specified limits, it’s a hassle-free process. However, it’s important to find an alternative VPN so you can maintain your online safety.

If you're looking for a new VPN provider, ExpressVPN is my top recommendation. It's fast, unblocks hundreds of global streaming services including Netflix, and offers powerful security features. Best of all, you can try ExpressVPN risk-free (it comes with a 30-day money-back guarantee).

Try ExpressVPN Today

Check out more top alternatives

Quick Guide: How to Cancel HMA and Get a Full Refund in 3 Easy Steps

  1. Sign in. Begin by opening the HMA website and logging in to your account.
  2. Cancel your subscription. Under “Manage Your Account”, choose the cancelation option.
  3. Request your refund. Fill out the form to request a refund; it should be processed within 24 hours.

Step-By-Step: How to Cancel HMA in 2022 and Get a Refund

It’s important to note that there are a few limitations attached to the HMA 30-day money-back guarantee. To receive a full refund, you must:

  • Cancel within the first 30 days
  • Transfer less than 10GB of data across the server network during this time
  • Use the service for no more than 100 sessions

If you have exceeded any of these limits, HMA may still issue a partial refund. You'll need to follow the steps below and hope for the best.

The cancelation process is straightforward, but you do need to submit a contact form to request your refund. It is also a good idea to check with your payment provider (e.g. PayPal) to make sure your automatic payments have been canceled.

Here’s how the procedure works and what you’ll see along the way. Please note that Android and iOS subscriptions must be canceled within your Google/Apple account.

How to Request a Refund Via Your HMA Account

  1. Sign in to your account. Using the details you created when you first signed up with HMA, open the HMA website and access your account.
    Image showing login screen for HMA

    Begin by signing in to your HMA account so you can cancel and get a refund

  2. Cancel your subscription. Once you’ve signed in, you’ll be redirected to the “Manage Your Account” page. Scroll down the page to the “Your HMA! Licenses” section and click on “Cancel Subscription.”
    Image showing location of cancelation link on HMA's licenses page

    It’s easy to cancel once you’re logged in to your HMA account

  3. Confirm you wish to cancel. A pop-up window should now appear asking you to confirm that you wish to cancel. Click “Yes” to confirm.
  4. Request your refund. Click on the “Help” tab at the top of the page and type “refund” into the search bar. Click on “How to apply for a refund”. This will take you to the refund page. Click on the “I want to request a refund” link.
    Image showing link location to refund request web form

    The link will take you to a form dedicated to refund requests

  5. Complete the form. Fill in the requested details on the contact form and add a message stating that you’re requesting a refund. Click “Submit”. You should immediately receive an automated response stating that your request has been received.
    Image showing completed HMA web form asking for a refund

    Make sure you tell HMA that you’ve already canceled within the money-back period

  6. Respond to HMA's email. You’ll receive an email within 24 hours requesting a reason why you left, along with your initial order number. One place to recover that number is the email message you received when you signed up.

Once I sent my response with the order number and reason, my refund was processed within the day. The reason doesn’t have to be anything special; I just said I no longer needed the service.

Best Alternatives to HMA in 2022

1. ExpressVPN — Ultra-Fast Speeds for Uninterrupted Streaming

  • Lightning-fast speeds for buffer-free streaming and lag-free gaming
  • 3,000+ servers in 94+ countries to bypass global geoblocks from anywhere
  • Military-grade encryption, verified no-logs policy, and an automatic kill switch to maintain your online safety
  • MediaStreamer feature to unblock streaming services on your smart TV
  • 5 simultaneous device connections
  • 30-day money-back guarantee
  • Works with: Netflix, Disney+, HBO Max, Amazon Prime Video, BBC iPlayer, Hulu, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, and more
ExpressVPN Offer August 2022: For a limited time only, you can get an ExpressVPN subscription for up to 49% off! Don't miss out!

ExpressVPN delivers blazing-fast speeds that are notably better than HMA’s. I got an average of 60 Mbps in my ExpressVPN tests — far more than the requirement for UHD. This means you can watch your favorite shows on your Netflix account completely buffer-free, or take part in fast-paced, lag-free gaming.

The server network is vast, spanning over 94 countries. With this global coverage, you can bypass geoblocks on most major streaming platforms with ease. HBO Max, Netflix, and Amazon Prime Video all worked without any issues. You can even use MediaStreamer to unblock shows and movies on your smart TV.

Military-Grade AES 256-bit encryption scrambles your data to make sure snoops can’t monitor your traffic or online activity. ExpressVPN performed well in my DNS and IP leak tests, demonstrating that it won't leak identifying info like your true IP address or DNS requests. The no-logs policy also means your private data will never be shared.

You also have TrustedServer technology to boost your privacy. ExpressVPN's servers run on RAM, which means your data is wiped every time the server restarts. Therefore, none of your private web activity is ever stored. HMA doesn’t currently have this capability on its servers.

A reliable kill switch also means there is minimal risk of data exposure. If your VPN connection fails, ExpressVPN terminates your connection — nothing is routed outside of the secure tunnel.

Should you need any help with ExpressVPN’s features, its 24/7 live chat service is very responsive. I had my question about MediaStreamer answered within seconds. All the apps are intuitive and extremely easy to use.

It’s a little bit more expensive than I’d like, at $6.67/month. However, this isn’t an issue thanks to the frequent discounts and freebies ExpressVPN offers. For example, I got 49% off and 3 extra months for free.

Thanks to the trustworthy 30-day money-back guarantee, it’s hassle-free to get a refund if it’s not for you. I used the live chat to ask for a refund, and it was processed immediately without any pressure to stay. My money was reimbursed to my credit card in 2 days.

Try ExpressVPN Risk-Free

2. CyberGhost — Streaming-Optimized Servers to Access Your Favorite Streaming Platforms Anywhere

  • Specialized servers for easy streaming and torrenting from anywhere
  • Military-grade encryption, a no-logs policy, and an automatic kill switch keep you safe online
  • 9,023 servers across 91 countries to access content from around the world
  • 7 simultaneous device connections
  • 45-day money-back guarantee
  • Works with: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, smart TVs, and more
August 2022 Deal: CyberGhost is currently offering 82% off its most popular plan! Take advantage of this offer now and save more on your CyberGhost subscription.

CyberGhost offers streaming-optimized to unblock many popular platforms. Servers are categorized according to the service, including Netflix US, Disney+, and HBO Max. I had no trouble accessing my HBO Max account in my ExpressVPN tests, and found it more effective for streaming than HMA.

Its large network spread across 91 countries unblocks other global services, too. You can stream a local TV channel from abroad, access regional shopping sites, or geo-restricted apps.

Speeds are impressive. Although not quite as fast as ExpressVPN, I averaged over 50 Mbps most of the time. This is more than enough for buffer-free, UHD streaming. Thanks to the unlimited bandwidth, you don’t need to worry about caps while downloading or streaming either.

Military-grade encryption protects you from snoops and cyber threats. The kill switch is automatic, so you can maintain your online safety if the VPN connection drops. In addition, there’s a solid no-logs policy that reinforces your privacy.

I didn't detect any IP/DNS/WebRTC leaks in my tests. Its built-in ad, malware, and tracking blocker also means you can browse sites without encountering pesky.

From the easy installation process to its easy-to-use apps, CyberGhost is user-friendly even for beginners. There’s 24/7 chat support and a help database should you get stuck with anything.

One small snag is that speeds are a little lower on more distant servers. However, even on the servers farthest from my location, the speeds I got were always good enough for fast downloads and HD streaming.

Long-term subscriptions start at $2.29/month. This is good value, and I recommend this over the shorter plans which are generally more expensive.

Beating VPNs like HMA, CyberGhost provides a generous 45-day money-back guarantee. This means you can test CyberGhost for free. I easily got a refund by canceling auto-renewal on my account and messaging support. My money reached my PayPal account just 3 days later.

Try CyberGhost Today

3. IPVanish — Unlimited Connections to Secure All Your Devices

  • Military-grade encryption, a strict no-logs policy, and a kill switch to protect you online
  • Decent speeds great for uninterrupted streaming and torrenting
  • 2,000 servers in 75 countries to access worldwide content
  • Unlimited simultaneous device connections
  • 30-day money-back guarantee
  • Works with: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, smart TVs, and more

[Dealbox shortcode: Top 4 Vendor Deal Box]

IPVanish lets you connect Unlimited devices, so you can make the most of its protective features. I tested IPVanish on 6 devices (including my Windows laptop, Android tablet, and iPhone) without compromising speeds. This means you can cover multiple devices simultaneously, and also stream your favorite content on all of them buffer-free.

The server network lets you bypass most geoblocks with ease. I didn’t have any issues accessing my Netflix US account from the UK. You can quickly gain access to normally geo-restricted apps and online services.

Tough security features help maintain your online privacy, too. AES 256-bit encryption and a kill switch mean your data is never exposed. The no-logs policy keeps your personal web activity away from prying eyes. I didn’t detect any IP/DNS leaks throughout my tests, either.

Sadly IPVanish doesn’t take cryptocurrency payments. Despite this, it accepts all major forms of payment including PayPal. I recommend subscribing to the long-term IPVanish plan for only $2.50/month.

You’re backed by a reliable 30-day money-back guarantee. It was hassle-free to cancel and get a refund. I canceled by logging in to my account, and my debit card was credited in 6 days.

Try IPVanish Risk-Free

FAQs on Canceling HMA and Getting a Refund

What is HMA’s refund policy?

If you cancel within 30 days, you can claim a refund. You must specifically request this after canceling. Without a VPN, you’ll be left vulnerable to cyber threats. Take a look at some alternative VPNs with solid money-back policies.

How long does it take to get my refund from HMA?

HMA will process your refund within 24 hours, provided you follow the correct process. While you’re waiting, it’s advisable to stay protected by choosing an alternative VPN. The actual time to receive your money may vary depending on your financial institution and sign-up method.

Try ExpressVPN Today

Conclusion

Canceling your HMA subscription and getting a refund is an easy process. Though it’s regarded as a highly reputable VPN, I understand it may not be for everyone. Once you’ve received your HMA refund, don’t forget to sign up with a new provider that better meets your privacy, security, and content access needs.

ExpressVPN is my recommended VPN. It offers lightning-fast speeds, water-tight online protection, and a vast server network. You can unblock global content from anywhere and stream buffer-free, all while maintaining your online privacy. You can try ExpressVPN risk-free, thanks to its 30-day money-back guarantee.

To summarize, the best alternatives to HMA are…

9.8/10
9.8/10
9.6/10
Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

About the Author

Ben has been a keen writer since graduating, in both professional and personal life. He has a background in IT service desk operation and online resource testing, with experience in cyber-security in an educational setting, and mobile device security.

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