We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Advertising Disclosure

vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

How To Cancel PrivateVPN & Easily Get a Refund in 2024

Kelvin Kiogora Updated on 31st May 2024 Fact-checked by Eric Raue Cybersecurity Researcher
When I asked for a full refund after trying PrivateVPN, it stood by its money-back guarantee. Getting my money back within the 30 refund period was straightforward, and it didn't even matter that I used a deal to get the cheapest PrivateVPN plan.

PrivateVPN is an excellent choice for online security, but I understand that it might not be for everyone. Thankfully, canceling your PrivateVPN subscription and getting a refund is easy — provided you cancel within the guarantee period.

However, a VPN is still recommended to protect your data from online threats like snoops and hackers. That’s why my team and I tested 43 VPNs and found the best PrivateVPN alternatives with even better speeds, more servers worldwide, and better device compatibility.

My top recommendation is ExpressVPN. It was the fastest VPN I tested. It's easy to use with all popular operating systems, including native apps for most smart TVs. You can test all ExpressVPN features risk-free since it also has a trustworthy 30-day money-back guarantee on all plans. Editors' Note: Expressvpn and this site are in the same ownership group.

Try ExpressVPN Risk-Free >>

Jump to see more PrivateVPN alternatives

Quick Guide: How To Cancel PrivateVPN in 3 Easy Steps

  1. Sign in to your account. You have to be logged in to PrivateVPN’s website to start your refund claim.
  2. Ask for a refund. Use the live chat pop-up to cancel your account and request a refund within 30 days. You must provide a reason for canceling.
  3. Confirm your refund. Look out for a confirmation email. You should get your refund within 5 business days.
Editor's note. When connected, the VPNs listed don't log your personal details, like your IP address and the websites you visit. Thus, you must use the VPN and any online services responsibly. The vpnMentor team and I are against any form of copyright infringement.

Why You Still Need a VPN After Canceling PrivateVPN

Without a reliable VPN, your data could be at risk. Therefore, you shouldn’t abandon your online privacy altogether just because PrivateVPN didn’t meet your needs. The internet is riddled with potential threats, such as cybercriminals looking to steal your personal information.

A VPN protects your online identity and activity by encrypting your internet connection when sending your data through its private server network; this is especially important when using public WiFi networks. Look for an alternative option that provides robust security without compromising your speed.

Short on Time? Here Are the Best PrivateVPN Alternatives in 2024

  • Editor's Choice
    ExpressVPN
    ExpressVPN
    Best speeds for uninterrupted streaming from anywhere while keeping your data safe.
    70% of our readers choose ExpressVPN
  • CyberGhost VPN
    CyberGhost
    Optimized servers make it easy to stream, torrent, and game securely.
  • Private Internet Access
    Private Internet Access
    Unlimited connections to conveniently use the VPN on all your devices simultaneously.

Editors' Note: Intego, Private Internet Access, CyberGhost and Expressvpn are owned by Kape Technologies, our parent company.

The Ultimate Guide: How To Cancel PrivateVPN and Get a Refund

Pro Tip: If you’ve used PrivateVPN for more than 30 days and simply want to cancel (without requesting a refund), you just need to stop the auto-renewal option. To do this, sign into your account, go to Control Panel, and click Cancel Subscription. You don’t need to talk to customer support.

To get a refund, you must contact PrivateVPN via email or the ticket support system. The good news is that this is an easy process that you can quickly complete online. Just remember to cancel within 30 days to be eligible.

Here’s the step-by-step process for canceling PrivateVPN and getting your refund:

  1. Log in to your account. Go to privatevpn.com and sign in using your email address and the password you created when registering.
    Screenshot of the PrivateVPN homepage showing how to access the login screenThis will bring up a pop-up where you can enter your login details
  2. Open the support page. Click the Support button, then on the Support page, click Contact Us.
    Screenshot of the PrivateVPN Support page showing how to contact customer supportClicking it will bring up the live chat pop-up
  3. Cancel and request a refund. On the chat window, click on Chat with us, then select Support. Say that you would like to cancel and request a refund. You’ll be connected to an agent who will ask you a few questions (including your reason for canceling). You can also cancel by emailing the support team directly and requesting a refund. Don’t forget to provide your reason for canceling in the email.
    Screenshot of the PrivateVPN live chat windowIt took me under 2 minutes to be connected to a human agent
  4. Await confirmation. PrivateVPN says it tries to provide email confirmation within 24 hours. I received mine within the hour.
  5. Get your refund. Once your refund request has been processed, you should get your money back within 5 business days. I received mine after 4 days.

How To Cancel PrivateVPN and Get a Refund on iOS and Android

PrivateVPN handles subscriptions directly on its website. To cancel your subscription and get a refund, contact customer support by following the steps outlined above. If you cancel within the 30-day guarantee period, you’ll get a full refund.

Note that if you signed up for PrivateVPN on mobile, it’s possible to cancel your subscription on the Google Play Store or Apple App Store. However, you won’t get a refund if you cancel through mobile app stores. Therefore, be sure you cancel directly on PrivateVPN’s website if you want to be eligible for a refund.

Best PrivateVPN Alternatives in 2024

Here's a quick table showing how PrivateVPN compares against other top VPNs in terms of price, server network, supported device connections, and the money-back guarantee period. This will help you make an informed choice about the best PrivateVPN alternative for you.

Lowest Price Server Network Speeds Device Connections Refund Period
PrivateVPN $2/month 200 servers in 63 countries Very fast 10 30 days
🥇ExpressVPN $6.67/month 3,000 servers in 105 countries The fastest VPN tested 8 30 days
🥈CyberGhost $2.03/month 11,690 servers in 100 countries Excellent speeds 7 45 days
🥉Private Internet Access $2.03/month 29,650 servers in 91 countries Very fast Unlimited 30 days

1. ExpressVPN — Impressive Speeds to Stream in HD From Anywhere

Editors' Note: Expressvpn and this site are in the same ownership group.

ExpressVPN is the fastest PrivateVPN alternative, making it a great choice for data-intensive activities like streaming and gaming without lag. My average download speed dropped by only 3% during tests on nearby servers (I got 114.03Mbps from a base connection of 118.1Mbps). ExpressVPN also works reliably well with popular streaming platforms with tough geoblocks, like Netflix and Hulu. So, accessing and streaming content from anywhere without interruption is possible.

What you do online while connected to ExpressVPN remains secure with AES 256-bit encryption, the same level of security used by banks and the US military. Its Network Lock kill switch keeps your personal data safe by preventing accidental leaks if the VPN connection drops unexpectedly. While I never had reliability issues, I tried overloading my laptop with background tasks to crash it. ExpressVPN immediately cut my internet connection, so I would never be online without protection.

On the downside, the VPN is more expensive than PrivateVPN. However, you can get up to 49% off with ExpressVPN’s frequent discounts. I even scored 3 months of free service when I opted for the long-term plan. You can also try it without risk as it has a 30-day money-back guarantee. I canceled via 24/7 live chat and got my refund within 3 days.

ExpressVPN Offer June 2024: For a limited time only, you can get an ExpressVPN subscription for up to 49% off! Don't miss out!

2. CyberGhost — Specialty Servers Tailored for All Your Favorite Online Activities

Editors' Note: CyberGhost VPN and this site are in the same ownership group.

CyberGhost has servers dedicated to streaming, gaming, and torrenting. This takes the guesswork out of choosing the right VPN server. During my test, I only had to click For streaming to find and connect to popular platforms. The CyberGhost team frequently tests and updates these servers for a reliable experience. For example, with various servers optimized for Netflix, it's possible to access most libraries without issues and stream from anywhere.

I don’t recommend its short-term plans, as they’re more expensive and only offer a 14-day guarantee period. However, you can use CyberGhost free for up to 45 days with its money-back guarantee on long-term subscriptions. Like ExpressVPN, it has 24/7 live chat support if you want to cancel and get a full refund.

June 2024 Deal: CyberGhost is currently offering 83% off its most popular plan! Take advantage of this offer now and save more on your CyberGhost subscription.

3. Private Internet Access (PIA) — Unlimited Connections to Cover All Your Devices

Editors' Note: Private Internet Access and this site are in the same ownership group.

PIA is ideal if you have many devices or a large household, as you can connect all your devices and only pay $2.03/month. I tested PIA by connecting 12 devices at once and got the same seed loss (7% average) as when I only used one device. This is in part thanks to PIA's massive server network, which prevents congestion due to overcrowding. With many servers worldwide, PIA enables HD streaming from anywhere.

If you’re new to VPNs, you might find the PIA's advanced customization options overwhelming. Thankfully, PIA's settings come pre-configured for most online activities, like secure streaming and browsing. So, you can just connect to a server for immediate online safety.

June 2024 Update: PIA doesn't usually have deals or discounts (it's already so affordable), but right now you can get a new subscription for a crazy 82% off!

Our Methodology for Testing VPN Alternatives to PrivateVPN

I looked at several key features when coming up with this list of the best PrivateVPN alternatives. I prioritized VPNs with fast speeds, excellent security, and native apps for all popular devices and operating systems. I also focused on VPNs with trustworthy money-back guarantees that allow you to try them without risk.

To learn more about how we evaluate VPNs to find the best ones for you, take a look at our methodology page. Here, you’ll find more detailed information about all the tests our global team of experts perform to provide you with up-to-date information.

Looking for the best PrivateVPN alternatives for a specific device? Check out our detailed guides on the best VPNs for the most popular operating systems:

FAQs on Canceling PrivateVPN

Can I reactivate my PrivateVPN subscription after canceling?

To reactivate PrivateVPN after you cancel, you have to wait for your current plan to expire and then manually purchase a new plan. Before getting a new PrivateVPN subscription, you might want to try some PrivateVPN alternatives with reliable money-back guarantees to see if they meet your needs better.

How long does it typically take for PrivateVPN to issue a refund?

A PrivateVPN refund typically takes 5 to 7 working days, though you could get your money faster. After getting your refund, consider trying another reliable VPN to safeguard your online activities. Abandoning VPNs altogether will leave your data vulnerable to hackers and online snoops.

How do I contact PrivateVPN’s customer service?

Simply click on the Live Chat button at the bottom right of the PrivateVPN homepage and click on Chat with us. This option allows you to chat with a live agent who will help you with most issues, including how to cancel your PrivateVPN subscription. You can also contact PrivateVPN’s support via email.

Does PrivateVPN offer refunds on cryptocurrency payments?

No, PrivateVPN doesn’t offer refunds on cryptocurrency payments. However, some PrivateVPN alternatives, like ExpressVPN, refund cryptocurrency payments if you cancel within the guarantee period. Your refund amount will be based on the cryptocurrency's exchange rate at the time of your purchase.

To summarize, these are the best PrivateVPN alternatives with money-back guarantees...

Rank
Provider
Our Score
Discount
Visit Website
1
medal
9.9 /10
9.9 Our Score
Save 49%!
2
9.7 /10
9.7 Our Score
Save 83%!
3
9.5 /10
9.5 Our Score
Save 82%!
Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

About the Author

Kelvin is a writer and cyber-safety researcher at vpnMentor, whose expertise in the latest online security tools aids readers in keeping them safe from hackers and online snoops.

Did you like this article? Rate it!
I hated it! I don't really like it It was ok Pretty good! Loved it!
out of 10 - Voted by users
Thank you for your feedback

Please, comment on how to improve this article. Your feedback matters!

Leave a comment

Sorry, links are not allowed in this field!

Name should contain at least 3 letters

The field content should not exceed 80 letters

Sorry, links are not allowed in this field!

Please enter a valid email address

Thanks for submitting a comment, %%name%%!

We check all comments within 48 hours to ensure they're real and not offensive. Feel free to share this article in the meantime.