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How to Cancel PrivateVPN in 2023: Easily Get a Refund

When I asked for a full refund after using PrivateVPN for 25 days, it stood by its money-back guarantee. It was really no hassle to get my money back, and it didn't even matter that I used a deal to get the cheapest PrivateVPN plan.

While PrivateVPN is very effective at keeping you safe online, it may not be for everyone. I tested its cancelation and money-back process for you to make sure you can get a full refund if you're not happy with the service. If you cancel within the guarantee period, it's simple to get a full refund.

With global cyber threats always increasing, it’s vital to stay protected online. I tested multiple VPNs to find the ones that stick to their word, and issue a refund within the money-back guarantee period. My shortlisted VPNs all have trustworthy refund policies while maintaining your online privacy.

ExpressVPN is one of the fastest VPNs on the market. The vast, reliable server network lets you bypass geoblocks and stream content buffer-free; all while shielding you from online snoops and hackers. It comes with a hassle-free 30-day money-back guarantee, so you can try it risk-free.

Try ExpressVPN Today

Check out more top alternatives

Quick Guide: How to Cancel PrivateVPN and Get a Full Refund in 3 Easy Steps

  1. Sign in to your account. Make sure you’re logged in to PrivateVPN’s website to initiate a refund.
  2. Request a refund. Use the contact form to cancel and ask for a refund within the 30-day guarantee period. You need to provide a reason for cancellation.
  3. Get your money. Look out for a confirmation email. You should get your refund within 5 business days.

Step-By-Step: How to Cancel PrivateVPN in 2023 and Get a Refund

To get a refund, you must contact PrivateVPN via email or the ticket support system.

The good news is that this is an easy process, and you can complete it via the easy web form in a few quick steps. Just remember to cancel within 30 days.

How to Get a Refund by Logging in

  1. Log In to Your Account. Go to and sign in to your account using your email address and the password you created when registering.
    Image showing Click on “My Account” at the top of the PrivateVPN website to log in

  2. Contact Support. You need to contact PrivateVPN's support team to request your cancellation and refund. You easily can do this by creating a support ticket by navigating to the support page. Alternatively, email
    image showing location of support page on PrivateVPN's websiteUsing the web form on the “Support” page is the easiest way to get a refund

    On the “Support” page, click “Contact Us” to find the web form.
    Image showing contact us form on the left of the support pageIt doesn’t take long to find the web form to claim your refund

  3. Fill out the form with your request for cancellation and a refund. Don't forget to give a very clear reason why you want to cancel, as this speeds up the process. The same applies if you email the team directly.
    Image of web form to fill out on PrivateVPN websiteYou can get a much faster refund if you explain why you’re canceling on the form

  4. Await Confirmation. PrivateVPN says it tries to respond to all tickets within 24 hours. I received a response to my request in 10 minutes, which was impressively quick. Once your refund request has been processed, you should get your money back within 5 business days. I received mine within 4 days.

PrivateVPN doesn't give you the option to turn off auto-renewal or cancel automatic payments. If you want to be extra careful, it's a good idea to cancel ongoing payments with your bank.

Best Alternatives to PrivateVPN in 2023

1. ExpressVPN — Excellent Speeds for Smooth Streaming

  • 3,000 servers in 30 countries
  • Zero-logs policy with TrustedServer tech, more advanced than PrivateVPN
  • Lightning-fast speeds
  • Connect up to 5 devices
  • 30-day money-back guarantee
  • Works with: Netflix, Hulu, Disney+, HBO, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Routers
ExpressVPN Offer February 2023: For a limited time only, you can get an ExpressVPN subscription for up to 49% off! Don't miss out!

ExpressVPN performed exceptionally well on my speed tests. The lowest speed I recorded was on a server in Brazil, which gave me download speeds of 11.94 Mbps. That's a 68% drop from my base speed AU connection of 38.16 Mbps but is still twice as fast as it needs to be to stream video content in HD — I never experienced buffering.

The other servers I tested were consistently faster; my local quick connect server only gave me an 11% drop in speed in my ExpressVPN tests. I recorded download speeds of over 20 Mbps on every other server I tested.

Connection Ping Download Upload
Base speed AU 3 ms 38.16 Mbps 18.36 Mbps
Quick connect AU server 28 ms 33.66 Mbps 16.93 Mbps
Quick connect US server 225 ms 26.91 Mbps 11.30 Mbps
Manual connect US server 320 ms 24.32 Mbps 9.72 Mbps
Quick connect UK server 306 ms 27.86 Mbps 7.62 Mbps
Manual connect UK server 368 ms 25.67 Mbps 6.45 Mbps
Quick connect FR server 250 ms 24.80 Mbps 12.84 Mbps
Quick connect BR server 362 ms 11.94 Mbps 4.39 Mbps

A powerful network spread across 94 countries means that ExpressVPN is great at unblocking as well as fast. It can bypass geoblocks on many popular streaming platforms, like Netflix, Amazon Prime Video, BBC iPlayer, and more.

ExpressVPN has clean, easy-to-install apps that you can use on multiple devices at the same time. The VPN is completely customizable if you want it to be, and there's a helpful support team on 24/7 live chat if you need assistance setting it up.

I dove into ExpressVPN's privacy policy and was highly impressed with its zero-logs promise. It doesn't store any of your information except your email address and payment details, so your data is safe. You can even pay with cryptocurrency if you want extra privacy, too.

It boasts TrustedServer tech, which ensures all ExpressVPN servers run on RAM only (instead of writing data to hard drives). RAM is deleted every time a server restarts, meaning any information about you or your session is completely wiped. This is more advanced than PrivateVPN's server security.

It also uses 256-bit AES encryption to make sure no one can intercept or hack your traffic and a kill switch to prevent your IP address or location from exposure if you lose connection to the VPN. Each ExpressVPN server I tried passed my DNS and IPv6 leak tests with no leaks detected.

Plans are a little bit more expensive than I’d like, at $6.67/month. Not a problem though — ExpressVPN regularly offers great discounts. I was happy to get 49% off and 3 extra months thrown in, too.

There’s a trustworthy 30-day money-back guarantee. I put this to the test and the process was completely hassle-free — all I had to do was contact them via live chat. My refund appeared on my credit card in 2 days.

Try ExpressVPN Risk-Free

2. CyberGhost — User-Friendly Apps Ideal for VPN Beginners

  • 9,753 servers in 91 countries
  • Streaming-optimized VPN
  • Decent speeds
  • Built-in ad and malware blocker
  • 7 simultaneous connections
  • 45-day money-back guarantee, longer than PrivateVPN
  • Works with: Netflix, Hulu, Disney+, HBO, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Routers
February 2023 Deal: CyberGhost is currently offering 84% off its most popular plan! Take advantage of this offer now and save more on your CyberGhost subscription.

CyberGhost is a fantastic alternative to PrivateVPN because it's very simple and easy to use. It has intuitive and user-friendly apps that you can use on up to 7 devices at the same time.

Similar to PrivateVPN, it makes streaming super easy by labeling all of its streaming-optimized servers with the name of the provider they unblock. But, it has far more dedicated servers than PrivateVPN does. During my PrivateVPN tests, the specialized servers worked for BBC iPlayer, Amazon Prime Video, and even Sony Crackle and Showtime.

I tested speeds across 7 CyberGhost servers and found nearly all of them quick enough for buffer-free streaming. My local server was especially fast, giving me a download speed of 36.96 Mbps in comparison to my base speed AU connection of 39.51 Mbps.

Connection Ping Download Upload
Base speed AU 2 39.51 Mbps 18.62 Mbps
Quick connect AU server 15 36.96 Mbps 13.04 Mbps
Quick connect US server 183 18.91 Mbps 7.67 Mbps
Manual connect US server 213 15.43 Mbps 6.23 Mbps
Quick connect UK server 331 5.49 Mbps 3.46 Mbps
Manual connect UK server 369 4.10 Mbps 3.10 Mbps
Quick connect FR server 329 5.76 Mbps 3.40 Mbps
Quick connect BR server 410 6.93 Mbps 1.20 Mbps

When I checked out CyberGhost's security features, I was pleased to see that its kill switch is automatically enabled. This means you can connect and go without having to worry about configuring any settings to protect yourself if you get cut off from the VPN.

It also uses the highest level of encryption to safeguard your traffic, and it passed all of my DNS and IPv6 leak tests.

Even better, it has a complete suite of ad blockers to keep you safe from malicious websites and annoying popups. I didn't have to put up with any annoying ads while I was streaming and browsing.

My one small issue with CyberGhost is that the servers farthest away from me were a bit slower than I wanted. However, speeds never dropped below 5 Mbps at any time — high enough for smooth HD.

Long-term subscriptions give the best value, with the most affordable CyberGhost plan at $2.19/month. Shorter plans offer the same features, but at a higher cost.

There's a 45-day money-back guarantee if you want to try CyberGhost for free — plenty of time to experience all its features and longer than PrivateVPN’s refund period. When I put this to the test, I just canceled auto-renewal on the website and contacted CyberGhost via live chat. My PayPal was refunded 3 days later.

Try CyberGhost Today

3. IPVanish — Unlimited Connections to Cover All Your Devices

  • 2,000 servers in 75 countries
  • Solid no-logs policy
  • Good speeds
  • Unlimited simultaneous device connections (beats PureVPN’s device limit)
  • 30-day money-back guarantee
  • Works with: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Vudu, and more
  • Compatible with: Windows, Mac, iOS, Android, Linux, routers, smart TVs, and more
IPVanish February 2023 Deal: It's hard to find active IPVanish offers so I was really surprised to find this one! Click here to get 66% off your IPVanish subscription today! Discount automatically applied (no code required).

IPVanish generously provides Unlimited connections, so you can secure all your devices simultaneously. I had zero connectivity issues, even when using the app on my laptop, Android phone, and 5 other devices at once. This is above and beyond PrivateVPN’s allowance.

Speeds are impressive too. Streaming platforms worked well with no buffering or interruptions. I tested 3 IPVanish servers, and averaged above 25 Mbps (good enough for UHD).

The VPN offers tough security and privacy features, like military-grade encryption and a strict no-logs policy. IPvanish will never share any of your personal data. I never detected any DNS/IP leaks (which can expose your real location).

It’s a shame that IPVanish doesn’t accept cryptocurrency payments. However, it accepts most major credit cards and PayPal. You can get long-term subscriptions for just $3.33/month, so it’s a pretty affordable option.

There’s a solid 30-day money-back guarantee. The refund process is straightforward — I simply canceled my subscription by logging in to the website, and my credit card was reimbursed 4 days later.

Try IPVanish Risk-Free

FAQs on Canceling PrivateVPN and Getting a Refund

What is PrivateVPN’s refund policy?

You need to submit a refund request within the 30-day guarantee period. You must do this by contacting PrivateVPN via web form or email. These alternative VPNs are highly rated with trustworthy guarantees.

What’s the best alternative to PrivateVPN?

ExpressVPN is a fantastic alternative. It excels above others and makes the top VPN spot because of its lightning-fast speeds, huge server network, and risk-free money-back guarantee. Its user-friendly apps work on a variety of platforms, including Windows, Mac, iOS, and Android.

Try ExpressVPN Today


PrivateVPN is one of my top recommended VPNs – especially because it has some of the most affordable subscription prices out there. But I understand that it has some drawbacks. If you're not 100% satisfied with PrivateVPN, you can easily and quickly use its money-back guarantee to get a refund.

If you found PrivateVPN too limiting, I recommend switching to ExpressVPN. It has a large global network, excellent unblocking abilities, and has lightning-fast speeds. Plus, ExpressVPN’s 30-day money-back guarantee means you can try it risk-free.

To summarize, the best alternatives to PrivateVPN are…

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Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

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About the Author

Ben has been a keen writer since graduating, in both professional and personal life. He has a background in IT service desk operation and online resource testing, with experience in cyber-security in an educational setting, and mobile device security.

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