How to Cancel PrivateVPN (& Get Refunded) in September 2020

Table of Contents
How To Cancel PrivateVPN

I tested PrivateVPN’s cancellation and money-back process for you to make sure you can get a full refund if you’re not happy with the service. I signed up for PrivateVPN’s shortest one-month plan and still got my money back with no problems.

PrivateVPN gives you a full 30-day money-back guarantee, but it does have one condition: You can only get a refund if you’ve used less than 100 GB of data. Luckily, that’s quite a lot of data.

To put it into context, that’s 33 hours of streaming in HD, 16 movies, or 66 half-hour TV episodes! It’s quite hard to use that much data within 30 days so you shouldn’t have any issues getting your refund unless you’ve been downloading very large files.

If you’ve used more than 100 GB of data, you can still cancel your account, but you can’t request a refund.

  • Want a VPN that doesn’t put any limitations on its 30-day money-back guarantee? For lightning-fast speeds and world-class security, choose ExpressVPN.
  • Or, if you’re looking for a VPN with a bigger server network than PrivateVPN and a better streaming experience, I recommend NordVPN. NordVPN can bypass geoblocks that PrivateVPN can’t, it has the fastest speeds of any VPN I’ve tested, and it doesn’t put any restrictions on its 30-day money-back guarantee either.
Quick Guide  – How to Cancel PrivateVPN and Request a Refund
  1. Go to privatevpn.com and sign in to your account.
  2. Click Support on the PrivateVPN home page.
  3. Click Contact Us.
  4. Fill out the form with your reason for canceling and requesting a refund.
  5. Wait up to 24 hours for confirmation of your request.
  6. Once your refund is processed, you should receive your money back within five business days.
  7. Switch to a different VPN that’s better suited to your needs!

Step-By-Step Guide to Canceling Your Account

Unlike other VPNs, PrivateVPN doesn’t let you cancel your subscription manually or even via live chat. All cancellation and refund requests have to go through its email ticket support system.

The good news is that this is an easy process and you can complete it in three quick steps. Just remember to cancel within 30 days and to make sure you haven’t used more than 100 GB of data during that time.

Step 1 – Log In to Your Account

Go to privatevpn.com and log in to your account using your email address and the password you created when registering.

PrivateVPN's login popup

Step 2 – Contact Live Support

You need to contact PrivateVPN’s live support via email to request your cancellation and refund. You can do this by creating a support ticket or emailing the team directly at support@mail.pvpn.ladesk.com.

To create a support ticket, click Support in the top right corner of the PrivateVPN home page.

PrivateVPN Support

On the Support page, click Contact Us.

PrivateVPN contact us

Fill out the form with your request for cancellation and a refund. Don’t forget to give a very clear reason why you want to cancel, as this speeds up the process. The same applies if you email the team directly.

PrivateVPN's contact form

Step 3 – Await Confirmation

PrivateVPN says it tries to respond to all tickets within 24 hours. I received a response to my request in 10 minutes, which was impressively quick. Once your refund request has been processed, you should get your money back within five business days. I received mine within five days.

PrivateVPN doesn’t give you the option to turn off auto-renewal or cancel automatic payments. If you want to be extra careful, it’s a good idea to cancel ongoing payments with your bank.

Step 4 – Get a Great New VPN

PrivateVPN didn’t work out for you, but you still need to use a VPN if you want online privacy and access to an unrestricted internet.

I have tested over 300 VPNs, and have found you the best PrivateVPN alternatives. I’ve also tested their money-back guarantees, so I can confirm you can try them risk-free, just like you did with PrivateVPN.

Here are some alternatives to PrivateVPN that’ll l make sure you’re not missing out on any of these VPN benefits.

Best Alternatives to PrivateVPN

1. NordVPN – Fast, High Performing, and Best All-Around Service

Small assortment of technological devices compatible with NordVPN.

  • 5,400 servers in 59 countries, more than PrivateVPN
  • Fastest VPN
  • Streaming-optimized service with SmartPlay DNS
  • Blocks ads and malware
  • 6 simultaneous connections
  • 30-day money-back guarantee, same as PrivateVPN
  • Works with: Netflix, Hulu, Disney+, HBO, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Routers

One PrivateVPN feature that many frequently complain about is its small server network. If you want a VPN with a wider global reach and faster speeds, I recommend NordVPN.

NordVPN has an impressive 5,400 servers in 59 countries – significantly more than PrivateVPN’s 150 servers!

This huge network means that NordVPN’s customer traffic is spread out rather than limited to a small number of servers. Which, in turn, means you get blazing connection speeds.

I already knew that NordVPN got the number one spot in our list of the fastest VPNs, but I wanted to test it for myself. I ran several NordVPN servers through speedtest.net to see if I could get the same fast connection.

I was more than pleased with the results. My local quick connect server returned a download speed of 37.96 Mbps. That’s a speed drop of just 0.5%, which means I couldn’t notice any difference in speed between my NordVPN connection and my base speed AU connection (which was 38.15 Mbps).

These speeds were consistent across all the NordVPN servers I tested. The slowest server I recorded was in Brazil and it gave me a download speed of 30.23 Mbps. That’s still only a 20% drop in speed and barely noticeable.

Connection Ping Download Upload
Base speed AU 4 ms 38.15 Mbps 17.61 Mbps
Quick connect AU server 7 ms 37.96 Mbps 16.82 Mbps
Quick connect US server 184 ms 35.54 Mbps 10.83 Mbps
Manual connect US server 210 ms 33.45 Mbps 9.84 Mbps
Quick connect UK server 328 ms 35.14 Mbps 8.54 Mbps
Manual connect UK server 389 ms 33.24 Mbps 8.12 Mbps
Quick connect FR server 252 ms 34.67 Mbps 4.48 Mbps
Quick connect BR server 346 ms 30.23 Mbps 3.07 Mbps

Even the slowest servers I found were six times faster than the speed you need for streaming in HD without buffering. NordVPN is much faster than PrivateVPN.

I was particularly impressed with NordVPN’s SmartPlay feature. It’s designed to bypass the geoblocks and anti-VPN software used by most streaming providers. It helped me access Netflix, Amazon Prime Video, BBC iPlayer, and every other streaming service I tested.

It can also unblock Showtime and Sky Go, which PrivateVPN can’t.

Even better, all that streaming was completely ad-free because NordVPN’s CyberSec software blocks ads and adware. It also protects you from malware by detecting and blocking suspicious websites.

Additional NordVPN security features include the highest level of encryption to make sure your data can’t be hacked. You also get a kill switch to cut off your traffic if you lose connection to the VPN (this stops your device from defaulting back to your ISP, which would expose your true IP address).

I put NordVPN’s DNS and IPv6 leak protection to the test with an independent leak detector and couldn’t find any leaks. A thorough exploration of NordVPN’s privacy policy shows that the service doesn’t keep any logs either.

You can install and use the VPN on up to 6 devices at the same time (I tried it myself). There’s a useful 24/7 live chat team to turn to if you need help.

You also have access to a 30-day money-back guarantee, and unlike PrivateVPN, it doesn’t have any conditions.

Want to learn more? Explore our NordVPN review to see the full results of our research and testing.

Get 68% off your NordVPN subscription

Try NordVPN Today!

2. ExpressVPN – Secure VPN With Excellent Speeds

Small assortment of technological devices compatible with ExpressVPN.

  • 3,000 servers in 30 countries
  • Zero-logs policy with TrustedServer tech, more advanced than PrivateVPN
  • Lightning-fast speeds
  • Connect up to 5 devices
  • 30-day money-back guarantee, just like PrivateVPN
  • Works with: Netflix, Hulu, Disney+, HBO, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Routers

Like PrivateVPN, ExpressVPN is a privacy-focused service with excellent security features. Unlike PrivateVPN though, ExpressVPN has a large server network, lightning-fast speeds, and a 30-day money-back guarantee with no limits or restrictions.

I dove into ExpressVPN’s privacy policy and was highly impressed with its zero-logs promise. It doesn’t store any of your information except your email address and payment details. You can even pay with cryptocurrency if you want your payment to be anonymous, too.

How do I know that ExpressVPN doesn’t log your information? Because of TrustedServer tech, which ensures all ExpressVPN servers run on RAM only (instead of writing data to hard drives). RAM is deleted every time a server restarts, meaning any information about you or your session is completely wiped. This is more advanced than PrivateVPN’s server security.

It also uses 256-bit AES encryption to make sure no one can intercept or hack your traffic and a kill switch to prevent your IP address or location from exposure if you lose connection to the VPN.

Each ExpressVPN server I tried passed my DNS and IPv6 leak tests with no leaks detected.

The VPN also performed exceptionally well on my speed tests. The lowest speed I recorded was on a server in Brazil, which gave me download speeds of 11.94 Mbps. That’s a 68% drop from my base speed AU connection of 38.16 Mbps but is still twice as fast as it needs to be to stream video content in HD with no buffering. Although not as fast as NordVPN, it is faster than PrivateVPN.

The other servers I tested were consistently faster; my local quick connect server only gave me an 11% drop in speed, and I recorded download speeds of over 20 Mbps on every other server I tested.

Connection Ping Download Upload
Base speed AU 3 ms 38.16 Mbps 18.36 Mbps
Quick connect AU server 28 ms 33.66 Mbps 16.93 Mbps
Quick connect US server 225 ms 26.91 Mbps 11.30 Mbps
Manual connect US server 320 ms 24.32 Mbps 9.72 Mbps
Quick connect UK server 306 ms 27.86 Mbps 7.62 Mbps
Manual connect UK server 368 ms 25.67 Mbps 6.45 Mbps
Quick connect FR server 250 ms 24.80 Mbps 12.84 Mbps
Quick connect BR server 362 ms 11.94 Mbps 4.39 Mbps

A powerful network of 3,000 servers in 94 countries means that ExpressVPN is great at unblocking as well as fast. It can unblock all the streaming providers that PrivateVPN can’t, like Sony Crackle, Showtime, and Sky Go. It can also unblock Netflix, Amazon Prime Video, BBC iPlayer, and more.

ExpressVPN has clean, easy-to-install apps that you can use on up to 5 devices at the same time. The VPN is completely customizable if you want it to be, and there’s a helpful support team on 24/7 live chat if you need assistance setting up.

Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.

Save 49% with this offer

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3. CyberGhost – Best Choice for VPN Beginners

Small assortment of technological devices compatible with CyberGhost.

  • 6,000 servers in 90 countries
  • Streaming-optimized VPN
  • Decent speeds
  • Built-in ad and malware blocker
  • 7 simultaneous connections
  • 45-day money-back guarantee, longer than PrivateVPN
  • Works with: Netflix, Hulu, Disney+, HBO, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, Routers

If you want a VPN with a larger server network than PrivateVPN, you won’t find one much bigger than CyberGhost’s 6,000 servers in 90 countries. 

CyberGhost is a fantastic alternative to PrivateVPN because it’s just as simple and easy to use. It has intuitive and user-friendly apps that you can use on up to 7 devices at the same time.

It’s especially suitable if you’re looking to bypass streaming geoblocks but you’re new to VPNs. Similar to PriavetVPN, it makes streaming super easy by labeling all of its streaming-optimized servers with the name of the streaming provider they unblock. But, it has far more streaming-optimized servers than PrivateVPN does.

Want to watch Netflix in a different region? Simply search “Netflix,” and you’ll get a list of all the CyberGhost servers that work with Netflix in different countries. During my tests, this also worked for BBC iPlayer, Amazon Prime Video, and even Sony Crackle and Showtime, which PrivateVPN can’t unblock.

I tested speeds across seven CyberGhost servers and found nearly all of them quick enough for buffer-free streaming. My local server was especially fast, giving me a download speed of 36.96 Mbps in comparison to my base speed AU connection of 39.51 Mbps.

These speeds weren’t always consistent over the whole network, but I only found one server that was just a bit too slow for HD streaming – and that was in the UK – on the other side of the world from me. It’s easy to simply disconnect and reconnect to a different server to get better speeds.

Connection Ping Download Upload
Base speed AU 2 39.51 Mbps 18.62 Mbps
Quick connect AU server 15 36.96 Mbps 13.04 Mbps
Quick connect US server 183 18.91 Mbps 7.67 Mbps
Manual connect US server 213 15.43 Mbps 6.23 Mbps
Quick connect UK server 331 5.49 Mbps 3.46 Mbps
Manual connect UK server 369 4.10 Mbps 3.10 Mbps
Quick connect FR server 329 5.76 Mbps 3.40 Mbps
Quick connect BR server 410 6.93 Mbps 1.20 Mbps

When I checked out CyberGhost’s security features, I was pleased to see that its kill switch is automatically enabled. This means you can connect and go without having to worry about configuring any settings to protect yourself if you get cut off from the VPN.

It also uses the highest level of encryption to safeguard your traffic, and it passed all of my DNS and IPv6 leak tests.

Even better, it has a complete suite of malware and ad blockers to keep you safe from malicious websites and annoying popups. I didn’t have to put up with any annoying ads while I was streaming and browsing.

My one issue with CyberGhost is that its 24/7 live chat can be a little slow to respond, and sometimes the answers you get aren’t that helpful. However, its apps are so well suited to VPN beginners that you might not need help anyway.

There’s a 45-day money-back guarantee if you want to try it out for yourself first and have plenty of time to experience all its features. That’s 15 days longer than PrivateVPN offers, and there’s no data limit attached.

Want to learn more? Explore our CyberGhost review to see the full results of our research and testing.

Get 79% off and two free months added to your subscription

Try CyberGhost Today!

Bottom Line

PrivateVPN is one of my top recommended VPNs – especially because it has some of the most affordable subscription prices out there. But I understand that it has some drawbacks.

If you’re not 100% satisfied with PrivateVPN, you can easily and quickly use its 30-day money-back guarantee to get a refund – as long as you haven’t used more than 100 GB of data.

If you found PrivateVPN’s smaller server network too limiting, I recommend switching to NordVPN. It has a large global network, excellent unblocking abilities, and the fastest VPN speeds on record. You can even get 68% off your NordVPN subscription with its latest deal.

ExpressVPN is another brilliant alternative with lightning-fast speeds and trustworthy security features. Plus, its 30-day money-back guarantee doesn’t come with any caveats.

Want to see other streaming VPNs that are more powerful than PrivateVPN? Read our guides to unblocking Sony Crackle, Showtime, and Sky Go.

The Best PrivateVPN Alternatives Are:

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VPNs can help you hide this information from websites so that you are protected at all times. We recommend NordVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering  68% off.

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