How to Cancel PrivateVPN in 2024: Easily Get a Refund

While PrivateVPN is very effective at keeping you safe online, it may not be for everyone. I tested its cancelation and money-back process for you to make sure you can get a full refund if you're not happy with the service. If you cancel within the guarantee period, it's simple to get a full refund.

With global cyber threats always increasing, it’s vital to stay protected online. I tested multiple VPNs to find the ones that stick to their word, and issue a refund within the money-back guarantee period. My shortlisted VPNs all have trustworthy refund policies while maintaining your online privacy.

ExpressVPN is one of the fastest VPNs on the market. The vast, reliable server network lets you bypass geoblocks and stream content buffer-free; all while shielding you from online snoops and hackers. It comes with a hassle-free 30-day money-back guarantee, so you can try it risk-free.

Try ExpressVPN Today

Check out more top alternatives

Step-By-Step: How to Cancel PrivateVPN in 2024 and Get a Refund

To get a refund, you must contact PrivateVPN via email or the ticket support system.

The good news is that this is an easy process, and you can complete it via the easy web form in a few quick steps. Just remember to cancel within 30 days.

How to Get a Refund by Logging in

1. Log In to Your Account. Go to privatevpn.com and sign in to your account using your email address and the password you created when registering. Click on “My Account” at the top of the PrivateVPN website to log in
2. Contact Support. You need to contact PrivateVPN's support team to request your cancellation and refund. You easily can do this by creating a support ticket by navigating to the support page. Alternatively, email support@privatevpn.com. Using the web form on the “Support” page is the easiest way to get a refund

   On the “Support” page, click “Contact Us” to find the web form.

   It doesn’t take long to find the web form to claim your refund
3. Fill out the form with your request for cancellation and a refund. Don't forget to give a very clear reason why you want to cancel, as this speeds up the process. The same applies if you email the team directly. You can get a much faster refund if you explain why you’re canceling on the form
4. Await Confirmation. PrivateVPN says it tries to respond to all tickets within 24 hours. I received a response to my request in 10 minutes, which was impressively quick. Once your refund request has been processed, you should get your money back within 5 business days. I received mine within 4 days.

PrivateVPN doesn't give you the option to turn off auto-renewal or cancel automatic payments. If you want to be extra careful, it's a good idea to cancel ongoing payments with your bank.

Best Alternatives to PrivateVPN in 2024

1. ExpressVPN — Excellent Speeds for Smooth Streaming

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested April 2024

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try ExpressVPN >

www.ExpressVPN.com

ExpressVPN performed exceptionally well on my speed tests. The lowest speed I recorded was on a server in Brazil, which gave me download speeds of 11.94 Mbps. That's a 68% drop from my base speed AU connection of 38.16 Mbps but is still twice as fast as it needs to be to stream video content in HD — I never experienced buffering.

The other servers I tested were consistently faster; my local quick connect server only gave me an 11% drop in speed in my ExpressVPN tests. I recorded download speeds of over 20 Mbps on every other server I tested.

A powerful network spread across 105 countries means that ExpressVPN is great at unblocking as well as fast. It can bypass geoblocks on many popular streaming platforms, like Netflix, Amazon Prime Video, BBC iPlayer, and more.

ExpressVPN has clean, easy-to-install apps that you can use on multiple devices at the same time. The VPN is completely customizable if you want it to be, and there's a helpful support team on 24/7 live chat if you need assistance setting it up.

I dove into ExpressVPN's privacy policy and was highly impressed with its zero-logs promise. It doesn't store any of your information except your email address and payment details, so your data is safe. You can even pay with cryptocurrency if you want extra privacy, too.

It boasts TrustedServer tech, which ensures all ExpressVPN servers run on RAM only (instead of writing data to hard drives). RAM is deleted every time a server restarts, meaning any information about you or your session is completely wiped. This is more advanced than PrivateVPN's server security.

It also uses 256-bit AES encryption to make sure no one can intercept or hack your traffic and a kill switch to prevent your IP address or location from exposure if you lose connection to the VPN. Each ExpressVPN server I tried passed my DNS and IPv6 leak tests with no leaks detected.

Plans are a little bit more expensive than I’d like, at $6.67/month. Not a problem though — ExpressVPN regularly offers great discounts. I was happy to get 49% off and 3 extra months thrown in, too.

There’s a trustworthy 30-day money-back guarantee. I put this to the test and the process was completely hassle-free — all I had to do was contact them via live chat. My refund appeared on my credit card in 2 days.

2. CyberGhost — User-Friendly Apps Ideal for VPN Beginners

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try CyberGhost VPN >

www.cyberghostvpn.com

CyberGhost is a fantastic alternative to PrivateVPN because it's very simple and easy to use. It has intuitive and user-friendly apps that you can use on up to 7 devices at the same time.

Similar to PrivateVPN, it makes streaming super easy by labeling all of its streaming-optimized servers with the name of the provider they unblock. But, it has far more dedicated servers than PrivateVPN does. During my PrivateVPN tests, the specialized servers worked for BBC iPlayer, Amazon Prime Video, and even Sony Crackle and Showtime.

I tested speeds across 7 CyberGhost servers and found nearly all of them quick enough for buffer-free streaming. My local server was especially fast, giving me a download speed of 36.96 Mbps in comparison to my base speed AU connection of 39.51 Mbps.

When I checked out CyberGhost's security features, I was pleased to see that its kill switch is automatically enabled. This means you can connect and go without having to worry about configuring any settings to protect yourself if you get cut off from the VPN.

It also uses the highest level of encryption to safeguard your traffic, and it passed all of my DNS and IPv6 leak tests.

Even better, it has a complete suite of ad blockers to keep you safe from malicious websites and annoying popups. I didn't have to put up with any annoying ads while I was streaming and browsing.

My one small issue with CyberGhost is that the servers farthest away from me were a bit slower than I wanted. However, speeds never dropped below 5 Mbps at any time — high enough for smooth HD.

Long-term subscriptions give the best value, with the most affordable CyberGhost plan at $2.03/month. Shorter plans offer the same features, but at a higher cost.

There's a 45-day money-back guarantee if you want to try CyberGhost for free — plenty of time to experience all its features and longer than PrivateVPN’s refund period. When I put this to the test, I just canceled auto-renewal on the website and contacted CyberGhost via live chat. My PayPal was refunded 3 days later.

3. IPVanish — Unlimited Connections to Cover All Your Devices

Available on:

Windows Mac Android iOS

Router Smart TV More

Try IPVanish VPN >

www.IPVanishVPN.com

IPVanish generously provides Unlimited connections, so you can secure all your devices simultaneously. I had zero connectivity issues, even when using the app on my laptop, Android phone, and 5 other devices at once. This is above and beyond PrivateVPN’s allowance.

Speeds are impressive too. Streaming platforms worked well with no buffering or interruptions. I tested 3 IPVanish servers, and averaged above 25 Mbps (good enough for UHD).

The VPN offers tough security and privacy features, like military-grade encryption and a strict no-logs policy. IPvanish will never share any of your personal data. I never detected any DNS/IP leaks (which can expose your real location).

It’s a shame that IPVanish doesn’t accept cryptocurrency payments. However, it accepts most major credit cards and PayPal. You can get long-term subscriptions for just $2.99/month, so it’s a pretty affordable option.

There’s a solid 30-day money-back guarantee. The refund process is straightforward — I simply canceled my subscription by logging in to the website, and my credit card was reimbursed 4 days later.

FAQs on Canceling PrivateVPN and Getting a Refund

What is PrivateVPN’s refund policy?

You need to submit a refund request within the 30-day guarantee period. You must do this by contacting PrivateVPN via web form or email. These alternative VPNs are highly rated with trustworthy guarantees.

What’s the best alternative to PrivateVPN?

ExpressVPN stands out as an exceptional choice, surpassing its competitors and securing the top position among VPNs. This achievement is primarily attributed to its remarkable speed, extensive server network, and a money-back guarantee that eliminates any risks. Furthermore, ExpressVPN provides user-friendly applications that are compatible with various platforms, such as Windows, Mac, iOS, and Android.

Conclusion

PrivateVPN is one of my top recommended VPNs – especially because it has some of the most affordable subscription prices out there. But I understand that it has some drawbacks. If you're not 100% satisfied with PrivateVPN, you can easily and quickly use its money-back guarantee to get a refund.

If you found PrivateVPN too limiting, I recommend switching to ExpressVPN. It has a large global network, excellent unblocking abilities, and has lightning-fast speeds. Plus, ExpressVPN’s 30-day money-back guarantee means you can try it risk-free.

To summarize, the best alternatives to PrivateVPN are…

Rank

Provider

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1

9.9 /10

9.9 Our Score

Save 49%!

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2

9.7 /10

9.7 Our Score

Save 84%!

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3

9.2 /10

9.2 Our Score

Save 78%!

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