How to Delete a Temu Account Permanently on a Phone & PC

If you’re concerned that Temu isn’t doing enough to protect your privacy, deleting your account might feel like the right choice. You might be wondering, though, what actually happens to your personal information when you close your account.

In this guide, I’ll walk you through the steps to delete your Temu account on both mobile and PC. There are a few settings to navigate, and if you have any pending orders, you might face a slight delay. I'll also cover what happens to your data once your account is deleted so you’ll know exactly what to expect.

How to Permanently Delete Your Temu Account — A Step-By-Step Guide

Before you dive into the deletion process, a few essential steps can help ensure a smooth and secure transition. By following this checklist, you’ll be fully prepared to close your account, preserve any valuable information, and avoid unexpected issues.

Before deletion:

• Check for any pending orders and ensure they’re either completed or canceled.
• Save a record of your purchase history by downloading or screenshotting it.
• Redeem unused rewards, credits, or gift cards in your account.
• Remove saved payment methods for added security.
• Unlink any third-party accounts like PayPal, Google, or Facebook.

After deletion:

• Review bank statements or linked payment services to catch any unauthorized charges.
• Unsubscribe from Temu newsletters or marketing emails.
• Confirm the deletion by trying to log in a few days later to ensure your account is fully removed.

Follow these easy steps to permanently delete your Temu account:

Step 1. Open the Temu App or Website

Launch the Temu app or head to the official Temu website. Log in to your account if you’re not already logged in.

Step 2. Go to Your Account Settings

Tap on your profile icon. On mobile, it’s usually at the bottom center of the screen, and on desktop, it’s at the top right.

Step 3. Select the "Account Security" Option

In Account Security, scroll down until you see the Delete your Temu account option — it’s at the very bottom.

Step 4. Confirm Your Choice

Temu will ask you to confirm the deletion. Tick the box and click Continue. Keep in mind that deleting your account will wipe out any coupons or credits linked to it, so use them up before you proceed. You’ll also lose access to shop on Temu’s platform once the account is gone.

Step 5. Complete Verification

Temu may ask you to verify your identity by entering your password or sending a code via two-step verification. You might also be asked to give a reason for leaving — if you don’t want to provide it, select I don’t want to provide a reason, and continue.

Step 6. Submit Your Request

After verifying, go ahead and submit the deletion request. Temu will let you know that the account deletion is scheduled, but it can take up to 7 days to complete. According to its Privacy Policy, all data, communications, and unused credits or coupons will be erased.

Make sure you check your inbox (and spam folder) to ensure everything is on track

Step 7. Wait for Confirmation

Once the request is in, your account will be scheduled for deletion. Any pending orders will be canceled, and Temu will notify you when the process is complete.

It typically takes 5 minutes for it to arrive

Step 8. Clear App Data (Mobile Only)

To make sure no leftover data stays on your phone, go to your device’s Apps section, find Temu, and tap Clear cache and Clear all data.

You don't need to do this if you're using an iPhone

Step 9. Uninstall the Temu App

Finally, uninstall the Temu app from your device. Just press and hold the app icon, and choose Uninstall or Remove, depending on your device.

Reasons to Delete Your Temu Account

Here are a few key reasons why many people choose to delete their Temu accounts. These often relate to privacy, customer service frustrations, and security concerns:

• Privacy worries. Some users are concerned that Temu could track activity beyond the app, potentially collecting sensitive info like addresses, bank details, or even Social Security numbers.
• Unauthorized data access. Several reports suggest that Temu may access phone data without clear consent, with users noticing unexpected apps on their devices after using Temu. A few have even reported unauthorized charges on their accounts. Some users believe the company spies on them through the in-app browser and that the spyware tracks their offsite behavior.
• Data-sharing policies. Temu’s privacy policy mentions that it may share your data with third parties to “enhance services.”
• Consent requirements for rewards. Temu’s $50 cash reward program requires you to agree to data use for advertising, allowing Temu to use photos, names, and other details worldwide without needing further permission.
• Copyright issues. Temu has faced copyright infringement lawsuits, with some products on the platform allegedly being unauthorized copies of items from Amazon, often sold at a much lower price, which raises suspicions about authenticity.
• Customer service rating. Temu currently holds a C+ rating on the Better Business Bureau, largely due to customer service complaints. Many users report trouble getting refunds, with delays or denials being common issues.
• Referral scams. Scammers have been known to exploit Temu’s referral bonuses, using fake celebrity endorsements (often on TikTok) to lure new users. They sometimes send “leaked” celebrity photos to those who sign up. While Temu isn’t directly involved, it’s been criticized for not doing enough to curb these scams.
• Spam texts and calls. Some users report receiving spam texts, emails, and even calls after signing up with Temu, which raises concerns about how the platform handles contact information. If you've been overwhelmed by unsolicited marketing messages, deleting your account may help reduce this annoyance. There’s also an option to click on Phone Number in Account Settings and delete it.

Data Retention Policies: Comparison Table

If you're weighing whether to delete your Temu account, it might be helpful to see how its data retention policies stack up against other major e-commerce platforms. Here’s a look at what happens to your data on Temu compared to Amazon, eBay, AliExpress, and Etsy:

Editor's Note: Transparency is one of our core values at vpnMentor, so you should know we are in the same ownership group as ExpressVPN. However, this does not affect our review process.

Why Can’t I Delete My Temu Account — Troubleshooting Common Issues

If you’re having trouble deleting your Temu account, there are a few potential reasons to consider. Here are the most common ones:

• Pending transactions. If you’ve made a purchase that hasn’t been completed, Temu may prevent you from deleting your account until those transactions are fully processed.
• Forgotten login credentials. Without access to your account, you won’t be able to proceed with the deletion.
• Technical glitches or delays in the system. Try updating the app or switching to a desktop browser to access the account deletion feature.
• Platform requiring additional identity verification. You may be asked to confirm your identity by entering your password or providing other forms of verification, especially if you’ve had security features enabled.
• Issues with the two-step verification setup. If you’ve enabled two-step verification, you might need to wait for the verification code or resolve any issues with receiving the message before proceeding.

If you are having trouble resolving any of the issues mentioned above, consider contacting customer service. Some backend issues may be preventing the account closure.

• Phone: 1-888-480-8368
• Email: help@temu.com

How to Protect Your Privacy on Online Shopping Platforms

Protecting your privacy on online shopping platforms is essential, especially as personal data becomes a valuable target for cybercriminals. Here are a few steps you can take to safeguard your information:

• Use unique, strong passwords. Always use unique passwords for each platform to minimize risk if one account is compromised. Password managers can help create and store complex passwords for different sites.
• Enable two-factor authentication (2FA). Wherever possible, activate two-factor authentication to add an extra layer of security when logging into your accounts.
• Limit data sharing. Only provide the necessary information when creating accounts. Avoid sharing optional details like your phone number unless required.
• Regularly review privacy settings. Periodically check the privacy settings on your e-commerce accounts to ensure you are not sharing more data than intended. Opt out of unnecessary data collection and targeted ads where possible.
• Monitor linked accounts. If you’ve linked payment methods or social media accounts, review those permissions regularly to ensure that the platforms aren’t accessing more than they should.
• Use disposable emails. For platforms where you're concerned about privacy, consider using a disposable or secondary email address to minimize the exposure of your primary account to marketing and data tracking.

FAQs on Deleting Your Temu Account

Can I reactivate my Temu account after deleting it?

No, once your Temu account is permanently deleted, it cannot be reactivated. All associated Temu data will be erased, including your purchase history and saved information. If you want to use Temu again, you’ll need to create a new account from scratch.

What happens to my pending orders if I delete my Temu account?

If you delete your Temu account with pending orders, those orders will be canceled. It’s important to wait until all your transactions are completed before initiating the account deletion process. Refunds for canceled orders will typically be processed, but it’s advisable to confirm the status of any pending transactions before deleting your account.

How long does it take for Temu to completely delete my account data?

After you submit a request to delete your Temu account, it may take a few days for the deletion to be fully processed. During this time, you may still receive communications or have access to some account features. Once the deletion is completed, you’ll receive confirmation that your account and its data have been removed.

Does deleting my account delete all my data?

Yes. Unlike most shopping platforms, Temu deletes your personal information upon deletion, as stated in its policy. This includes your purchase history, payment information, saved addresses, and any other stored details. However, bear in mind that there’s no way to verify this information.

Will deleting my Temu account cancel my subscriptions or auto-renewals?

Yes, deleting your Temu account will cancel any active subscriptions or auto-renewals linked to the account. Be sure to review and confirm the cancellation of any ongoing services before account deletion to avoid future charges.

How do I stop using Temu?

Start by deleting your account, which will fully remove your profile and purchase history within 7 days. If you struggle with compulsive shopping, consider replacing Temu with a less addictive habit, like visiting local thrift stores where you can shop in a more mindful way.

For extra help, you can use parental controls or browser extensions to block access to the Temu website if resisting the urge is tough. And if you feel your online shopping has become an addiction, reaching out for professional support can help you regain control.

Conclusion

Permanently deleting your Temu account can feel a bit complicated, and it's important to know that once it's gone, all saved data — including purchase history and personal info — will be erased for good. This guide walks you through each step to remove your account on both mobile and PC, plus tips for handling things like pending orders or subscriptions.