CasVPN Reviews 2019 - Why 4.0 Stars?
CASVPN operates 127 servers across 57 countries. Impressive? It was, until we remembered that NordVPN offers over 5,000 in 60+ countries. It doesn’t keep any record of your browsing activity, and offers an optional kill switch in the app. There is also DNS leak protection and a NAT firewall.
Streaming - Does CASVPN Work with Netflix?
Unfortunately, I was unable to connect to any of CASVPN’s US servers. So, I wasn’t able to unblock Hulu, HBO GO, or Netflix during my tests.
I was able to establish a connection to its UK server, but it wasn’t able to unblock BBC iPlayer, either.
- Netflix: No
- Hulu: No
- HBO GO: No
- BBC iPlayer: No
Speed is one of the most important things to consider when you’re choosing a new VPN. You don’t want to wait forever for a website to load, so it’s crucial that you choose a service with high-speed connections.
It’s normal for your connection speed to drop a little bit when you connect to a VPN because your data has to travel farther to reach the server. It also takes some time to encrypt and decrypt your data. However, this speed loss should be barely noticeable with a premium VPN.
My base speed before I connected to CASVPN was:
- Download: 4.8 Mbps
- Upload: 0.81 Mbps
- Ping: 36 ms
This was about 55% slower than most Australian connections, so I knew that I was facing some network congestion or ISP throttling.
When I connected to CASVPN’s Australian server, my internet speed increased to:
- Download: 9.58 Mbps
- Upload: 0.81 Mbps
- Ping: 37 ms
CASVPN’s Australian server allowed me to bypass the congestion or throttling, and enjoy high-speed internet access.
Unfortunately, I wasn’t able to connect to CASVPN’s US server to test its speed.
Is CASVPN Good for Torrenting?
CASVPN allows P2P connections. However, its connections are unstable and, because of this, I wouldn’t recommend it for torrenting.
Security - Is CASVPN Safe?
CASVPN offers some strong security features. Unfortunately, the dropouts I experienced while testing it threaten the security of your data. If you don’t manually configure the optional kill switch in the app, you risk leaking your data without knowing.
Does CASVPN Keep Logs?
CASVPN keeps a strict no-logs policy. It’s based in Hong Kong, which is not a member of the 9/5/14-Eyes alliance.
Does CASVPN Have an Adblocker?
CASVPN does not offer a built-in ad blocker, but it is compatible with third-party programs.
Does CASVPN Work in China?
CASVPN claims to work in China. However, based on its performance and instability, it may be unsafe to use in China.
Price and Value for Money
CASVPN charges premium prices, but doesn’t deliver a premium service. There are similarly-priced VPNs on the market with better features and functionality. Because of this, CASVPN offers poor value for money.
Does CASVPN Have a Free Version?
There is no free trial, but you can use its money-back guarantee to test it out risk-free.
CASVPN’s Refund Policy
CASVPN offers a 7-day money-back guarantee.
Is CASVPN Compatible with my Device?
You can use your CASVPN account on up to three devices at the same time.
It offers apps for:
CASVPN uses 256-bit military-strength encryption.
NAT Firewall is an additional layer of protection that blocks unrequested inbound traffic when you’re connected to the VPN network.
CASVPN Customer Service
I reached out to CASVPN via live support because I wasn’t able to connect to any of its servers using the Windows app.
It took 20 minutes to receive a response from a customer service representative. This was a little off-putting. I’m used to receiving near-instant responses via live chat from other premium VPN providers.
The representative I spoke with was polite, but informal.
I spent about an hour in total speaking with the customer service representative trying to resolve my issue. I did have to explain the problem a few times because the representative said it was normal at first. But in the end, they confirmed this was an unusual error.
After they confirmed that the servers were working on their end, there wasn’t much they could do to help.
I thanked them anyway and requested a refund under the money-back guarantee.
This was a frustrating process because I had to submit a separate support ticket through the website to request a refund, and the form wasn’t working. In the end, I got my money refunded, but I’m a little sad because there is no way to get a refund on the time I wasted here.
CASVPN’s app is aesthetically pleasing, but functionally disappointing.
Upon signing in, you can select a profile to use based on your needs. I chose ‘streaming,’ but wasn’t able to unblock any streaming services with it.
You can select a server and connect to it from the main page of the app. It’s worth noting that the app froze almost every time I clicked a button, or tried to connect.
You can customize your connection in the settings menu, or by changing the protocol you’re using.
I decided to test the Android app to see if it worked any better. Unfortunately, it didn’t; most of the buttons were non-functional and I couldn’t connect to the network.
CASVPN was full of glitches. I wasn’t able to maintain a connection to any of its servers during my tests.
It charges a premium fee, but doesn’t deliver a premium service. Even if I had been able to connect, I was disappointed with its lack of features. With other premium VPNs offering automatic server switching and double encryption, I expected a lot more for the price.
Customer service was polite, but ultimately unhelpful. I had to wait 20 minutes for a response via live chat. Who has time for that when companies like NordVPN respond almost instantly?
|Number of countries with servers||57|
|Number of servers||127|
|Number of IP addresses||50|
|Does VPN keep logs?||Yes|
|Does VPN include a kill switch?||Yes|
|Number of devices per license||5|
At first glance, CASVPN’s app is simple and user-friendly.
I wish this were actually true.
As soon as I opened the CASVPN app, my device became sluggish and started to freeze. My PC isn’t particularly powerful, but it’s never had an issue with the dozens of VPNs I’ve tested in the past.
I put my frustrations aside to explore the app a little further. Once you’ve logged in, you can select a server and connect on the main page of the app. You can configure your connection from within the settings menu, but there’s no need to. It’s ready to go once you sign in.
Unfortunately, I couldn’t connect to most of its servers during my test. The couple I was able to connect to dropped out within a few minutes.
This prompted me to get in touch with support, which I’ll talk more about below.
CASVPN offers monthly, six-monthly, and annual subscriptions. The longer subscriptions attract a heavier discount, with the annual plan being the best value for money.
You can pay with PayPal, American Express, Mastervard, VISA, and Discover. There is no option to pay anonymously with cryptocurrencies.
You can reach out to CASVPN support via live chat or by submitting a support request on the website. There is also a FAQ section and troubleshooting guide on the site.
After experiencing some connectivity issues, I decided to reach out to CASVPN via live chat. I received a response 20 minutes after submitting my question.
The representative I spoke with was polite, but lacked the customer service skills I’ve come to expect from premium VPN companies like NordVPN and CyberGhost.