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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

PandaVPN Review & Test 2024 – Is This VPN Safe to Use?

Our Score: 4.7/10
Ranked 225th out of 285 VPNs
Kate Veale Updated on 29th December 2023 Senior Editor

PandaVPN is a small VPN with a surprisingly extensive server network, covering some 80 countries. Operating from Seychelles since 2018, the VPN provider is an excellent pick for both freelancers and large corporations alike.

However, I noticed that it had servers in China and Russia — and this was a red flag for me. VPN servers in Russia and China can come under the scrutiny of government and authorities, meaning user data is never really private nor protected. Knowing that PandaVPN operates in these countries led me to question if this VPN is really safe to use.

I knew I had to dig a little deeper to find out more about this little-known VPN. So I went through its background, features, and policies to uncover precisely how it worked and how safe it really is.

Get Started With PandaVPN!

Short on Time? Here Are My Key Findings

PandaVPN Features — 2024 Update

5.5
💸 Price 2.49 USD/month
📆 Money Back Guarantee 7 Days
📝 Does VPN keep logs? No
🖥 Number of servers 3000+
💻 Number of devices per license 3
🛡 Kill switch Yes
🗺 Based in country Seychelles
📥 Supports torrenting Yes

Streaming — Doesn’t Work With Most Major Platforms Like Netflix

PandaVPN claims to unblock all major streaming platforms. The list includes popular offerings such as Hulu, Disney+, and Netflix. Yet, actual user reviews online say otherwise. I personally couldn’t get the VPN to connect at all, so I cannot guarantee it will work for you. If you’re looking for a VPN for streaming purposes, you might want to try other providers that have been proven to work.

Unblocked: None

Using the mobile application, I couldn’t unblock a single streaming platform. I used the free servers and that may be the reason why it didn’t work. However, if this is their vertical slice offer, that is to say, a taste of what’s to come, I see no reason to spend your money on this particular VPN if streaming is all you want.

Blocked By: Netflix, Hulu, Disney+, HBO Max, BBC iPlayer, Amazon Prime Video

Even though the vendor claims it can unblock most streaming websites, I had no luck. This is quite bizarre considering that the VPN provider offers 38+ dedicated streaming servers for Amazon HD, Disney+, and Hulu. I tested all I could but none loaded.

screenshot of different streaming platforms blocked with PandaVPNVirtually every major streaming platform fails to load

Speeds — Not Bad, But There’s a Caveat

screenshot of PandaVPN speed testGreat results but at the same time, useless

The VPN speeds are incredible. So great that it was kind of baffling. I got a whopping 63,3Mbps download and 94,7Mbps upload speeds with an excellent 1ms jitter percentile on a multi-connection using German servers. The platform even has a Smart location system that picks the most optimal server for you, so you don’t lose bandwidth speed.

However, all these speeds are for naught as I couldn’t even load Google’s home page in reasonable timeframes. It isn’t some error on our end either, as I used the native app on an Android phone. I can only assume that this is a limitation of the free plan but then again, what’s the point of that free plan then If we can’t use it to see a real-world performance metric?

Are PandaVPN’s Speeds Fast Enough for Gaming? Yes, in Theory.

The VPN doesn’t load anything correctly and it can’t run on consoles. In theory, PandaVPN offers incredible speeds that should satisfy any gaming need but several games I’ve tested couldn’t boot into an online match. I can’t really say that it is a worthy option for gamers.

Server Network — Surprisingly Large Network for a Small VPN

PandaVPN has server locations in 80 countries, including the US, UK, Russia, and China. It’s hard to find VPNs with servers in China and Russia, so this might be a bonus point if you’re looking to access content that’s geo-restricted to those countries.

That said, there’s a reason why many VPNs don’t have servers in China and Russia. Servers in those countries are subject to anti-privacy legislation, so they can’t guarantee your privacy and safety. It’s safer to use a server in a neighboring country if you want complete anonymity.

I opted for Smart Connect to identify the most suitable server for my location, however, you have the option to manually select the preferred connection from a list of countries or servers optimized for streaming. Additionally, PandaVPN offers a game proxy server located in Japan, providing access to Japanese gaming servers.

Security — There’s Room for Improvement.

PandaVPN uses 256-bit AES encryption – the highest level possible – to lock down your traffic against hackers or snoopers. It claims to use a kill switch too, which should cut off your internet if you lose connection to the VPN (to prevent any of your information from becoming exposed).

However, it’s unclear which of its apps have the kill switch feature. But I could not see any security settings on the macOS app that I tested. Finally, PandaVPN provides split tunneling but lacks Onion Over VPN and double VPN servers, although the latter is a costly feature not found in budget-friendly offerings.

Privacy — Not Trustworthy

PandaVPN’s privacy agreement states that the VPN has a strict no-logs policy and does not log or store any of your identifying information. I wasn’t even required to input my email address when signing up for the service. Instead, PandaVPN generates a random account number for you to use as your login.

This number generation system is great for maintaining your privacy and did go some way towards alleviating my concerns over the VPN’s Chinese and Russian servers. After all, if a VPN doesn’t store any information about you, it has nothing to hand over to a government agency or anyone else.

Sadly, you can’t pay for the VPN using cryptocurrency, which negates the random account number effort mentioned earlier. Having a crypto option would have added another level of security to the payment process, but alas. All traditional bank transactions typically come with account holder information.

PandaVPN’s website also says that the company is based in Seychelles – outside the 5/9/14 Eyes Alliance. However, during my research, I noticed some users expressing concern that the VPN originates from China or Hong Kong.

I did some digging and found that the company’s GitHub commits are logged in Chinese. On Twitter, on the other hand, the company claims to be American – with their HQ in the US. Both China and America are famously anti-privacy countries, so the confusion over the VPN’s origin raises some red flags. It calls into question the trustworthiness of PandaVPN’s logging policy.

Torrenting — It Works But It’s Not Worth It

screenshot of PandaVPN P2P downloadThe speeds are too low for loading anything significant.

PandaVPN offers you a list of dedicated servers designed to maximize torrent speeds. There aren’t many of them but those that are on offer promise good connection speeds. However, this seems like a running theme of PandaVPN; I couldn’t open a torrent website regardless of the connection.

Yet, I could connect to peers using a torrent file. This is a workaround but it also means convenient magnet links are out of the question. But you’d be off without it as the speed is slow. I managed to maximize a 450+ kb/s download on a 150 seed file. That’s not optimal for large files.

Does PandaVPN Work in China? It Does.

PandaVPN claims to work in China. The company offers an intelligent proxy system that unblocks content in mainland China. This system was designed both for mobile and desktop users, with the latter being a bit less robust in terms of options.

The mobile client has a Smart Mode that can bypass LAN and China websites in mainland China. This mode also bypasses LAN filters in other countries. You also get options to not use a proxy and LAN on Chinese websites.

The desktop client, on the other hand, isn’t as rich in terms of connection modes but it does get the job done if you just want to use unrestricted Internet. The desktop version only gets you access to Smart Mode and to be frank, I would have preferred feature parity between the two clients. Still, you will be able to access international content inside of China.

Simultaneous Device Connections — Limited

PandaVPN gives you 3 simultaneous device connections. I was disappointed with this as it’s not as generous as many other VPNs, which usually offer at least five or more.

Having just 3 simultaneous connections does limit how much you can use the VPN – especially if you live in a large household where several people might want to connect at the same time.

You can add additional device connections through licenses, but the thing is, you have to pay for additional licenses which can be costly if you are into technology.

Device Compatibility — Consoles are Missing

PandaVPN works with Windows, macOS, Android, iOS, and Linux platforms. Additionally, there's an app available for Android TV.

Yet, I was disappointed to see no games console and router support – especially as the VPN has a gaming-optimized server. It is rendered useless now, but it might be a hint that the vendor could add consoles down the line, we’ll just have to wait and see.

Installation & Apps

5.3

Set-Up & Installation — Super Easy

Perhaps one of the best parts of the platform is the installation process. Just download the executable directly from their website and follow the on-screen prompts.

Subsequently, you will be prompted to log in to your account using the previously generated account number. Upon logging in, simply click the connect button to initiate browsing in Smart Mode. Alternatively, there is the option to manually select a server, although this process entails a slightly more intricate setup.

You need to scroll through dozens of connections and it took me a while to find the server I wanted. Overall, I didn’t find the interface particularly intuitive or straightforward. There is a search bar you can use to at least narrow down the list but users shouldn’t be resorting to it, to begin with. Yet, what salvaged the user experience was the VPN’s Smart Connect and Auto Connect features.

Pricing

1.3
12 Months + 12 months FREE
$ 2.49 / month per month
6 Months + 6 months FREE
$ 3.99 / month per month
1 Month
$ 9.99 / month per month

PandaVPN isn’t the most expensive VPN I’ve tried, but it’s not the cheapest either. It has a good range of affordable subscription prices, with monthly payments significantly decreasing if you choose a longer-term plan.

You can currently pay for PandaVPN using a credit card, PayPal, Alipay, or Paymentwall. I would have liked to have seen the option to pay with a cryptocurrency like Bitcoin, as it gives you more privacy. Payments are covered by a 7 money-back guarantee – much shorter than the 30 days offered by most premium services. There is also a 3-day free trial, but this is only available on PandaVPN’s Android and iOS mobile apps.

Overall, I don’t think PandaVPN gives you good value for money. I’ve used many VPNs that have been much more powerful and reliable but cost less than PandaVPN.

Reliability & Support

3.3

screenshot of PandaVPN live chat supportWaiting an hour in a live chat kind of defeats the purpose

I did not find PandaVPN to be a reliable or stable VPN. I couldn’t use it to access the streaming sites I tried, and I experienced lots of dropouts and downtime where the VPN wouldn’t work at all. Users in mainland China report the same. Server timeout and maintenance is a common occurrence.

PandaVPN’s customer support was lacking. There is a 24/7 live chat available to contact them, as well as there’s an email address for more elaborate requests. However, when I’ve sent them a message requesting a refund on my subscription, I didn’t get a prompt reply from either the live chat or email. After 3 days, I also tried to contact them via Twitter but didn’t get any response. It took a whole week before an agent emailed me back to confirm that my refund had been processed.

There is a Help Center on the PandaVPN website. It is perhaps the most helpful section of the website. There’s plenty of information provided in the FAQs list, but it appears there are no tutorials or guides to help you troubleshoot more specific issues.

Compare PandaVPN With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4
Editor's Note: Transparency and impartiality are important to us when bringing you our best selection of VPNs. Some of the industry-leading products on our list, including Intego, Private Internet Access, CyberGhost, and ExpressVPN are owned by Kape Technologies, our parent company. The VPNs we choose are derived from a thorough testing process.

The Bottom Line

Final Verdict

I would advise against utilizing PandaVPN. Despite its reasonably priced plans and user-friendly applications, it lacks the dependability that other VPNs at similar or lower cost can offer.

Despite the VPN’s impressive server network, my results found the service to be patchy and unreliable. It was incapable of bypassing geoblocks on most of the major streaming providers I tested. Thankfully, the mobile and desktop app doesn’t seem to impact the performance of my somewhat modestly spec’d PC and smartphone. However, I also found its customer support disappointing. It was challenging to get in touch with the support team. So much so that I have yet to confirm that my refund is being processed.

My final advice is to be cautious about relying on the VPN's no-logging policy because there is a lack of clarity regarding its location and management. If the VPN is operated or headquartered in countries like China or the US, it may raise doubts about the adequacy of the privacy and security measures in place to protect your online activities.

FAQs on PandaVPN

Is PandaVPN safe?

No, it is not. PandaVPN uses the highest level of encryption and has a strict zero-logs policy designed to protect your privacy online. However, because there is a lack of transparency around where PandaVPN is based, it’s unclear whether you can trust these features.

Can PandaVPN unblock Netflix?

No, Netflix remains blocked. Both the mobile app and its desktop variant don’t unblock the site in any capacity even though the app says you are using their service.

Will PandaVPN slow my speeds down?

No, it will even increase them. The VPN will increase the speed, but you won’t use the added benefit as no website or mobile app will work or load for some bizarre and unexplained reason.

Money Back Guarantee (Days): 7
Mobile app:
Number of devices per license: 3
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
PandaVPN User Reviews (User reviews are not verified)
3.8
Based on 8 reviews in 1 languages

Write a Review on PandaVPN

Please rate VPN.

All Speed Streaming Security Сustomer service
Igor
Igor
2/10
Scam service

It doesn’t work, they don’t respond, impossible to decline a subscription. Sounds like a true scam service. I've tried to contact minimum of 5 times, but all my requests were just ignored. PLEASE NEVER USE IT, DONT LEAVE YOUR CARD NUMBER OR SOME DATA

Anonymous
Anonymous
2/10
No service, no response, hopeless

This service stopped working and emails to the helpline go ignored. However, they are keen to take subscriptions. There is no way to contact them. Very frustrating. Please avoid this as you will pay and there is no way to get your money back.

Tareq
Tareq
2/10
So bad user experience

I have been using it for more than 6 months, but it does not work anymore. I have tried to get technical support through the app and website but never got any reply from them. I still have a subscription till 2024. Poorer VPN App and customer service I have ever seen.

About the Author

Kate has been writing and editing for vpnMentor since 2018. She is driven by her passion for helping people to protect themselves from online threats.

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