Private Internet Access Review by our expert: Affordable secure connections
Rating ?
4.7 / 5.0
Features 4.7 / 5.0
Ease of Use 4.7 / 5.0
Pricing 4.6 / 5.0
Reliability & Support 4.7 / 5.0

PIA is a good option for downloading torrents and using P2P protocol. PIA has a separate VPN designated for torrents that routes its traffic through specific servers in unrestricted locations. This is so you can download torrents without worrying. The VPN is also known for its de...

updated: Sep 3, 2018
Private Internet Access User Reviews
3.5
Janet Bradey
Aug 15, 2018
  •  1
Might As Well Buy Something With Better Odds. Like a Lotto Ticket.

PIA claims to have a 7 day money back guarantee. Just try getting your money back and see what happens. When I couldn’t get the Windows app working reliably I submitted multiple trouble tickets. All I got were useless script replies from a bot. So I asked for my money back. Multiple times. They just ignored me. I had to file a fraud claim with my credit card company. I've heard others say "PIA is the Walmart of VPNs.” Okay, I get that. But it’s unfair to Walmart. At least Walmart gives your money back if you’re unhappy, and they make it easy. Walmart also has real managers you can complain to who’ll take care of any problem. PIA has bots with useless scripts. What few real people PIA has are also useless. "PIA is the Walmart of VPNs"? I don't think so. PIA is more like a flashy Las Vegas used car dealership that makes big promises but sells you a lemon and then refuses to give your money back. Might as well take your money and buy a lotto ticket. Your odds are better with lotto than with PIA.


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    Robin
    Jul 22, 2018
    •  5
    Beautiful service

    This VPN service is the one of best and strongly secure. PIA give you new experience in network because you can do more without any controle from your ISP and others users in your network. I recommend this service because their policy is strictly no logs and when i use this service for five years i never been compromised during browsing .


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      Guy
      •  4
      Satisfied, but would pay more for better customer service

      Worst thing about PIA is their customer service which stinks.. If they had a separate turnkey service for $50/ year I'd buy it. NO LOGS to pony over, reasonably fast, and reliable. MACE blocks malware and a few adds, beacons, and data mining. New browser only feature allows turning feature on and off. Count Whole home VPN as one device. Configuring PCs to separate home network using WiFi to connect, restricts access to Ethernet wired network drives, printers, and home VOIP. Though I don't like it, I can understand Ticketmaster blocking VPNs to prevent scalping. Because of content licensing, I can understand Netflix and other network content aggregators blocking VPNs because of licensing. Though I don't like it, I can understand PayPal and Ebay requiring your real IP when dealing with money. Ebay still allows VPNs for browsing of their site, and browser addons to limit their snooping while shopping. Simply change computer WiFi to home IP, and paste address for what you want to purchase. Federated Department Stores ie Macys won't even let you look at their website. Appears they want to go broke. Any store that can't predict a customer's shopping behavior by previous purchase, deserves to go BANKRUPT! AMAZON refreshingly doesn't bother VPN users for browsing or purchasing. Though when possible I shop locally, many things are too hard to find, or too far away.


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        Compare Private Internet Access with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 25
        Number of servers 3253
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - Private Internet Access 4.7 / 5.0

        PIA is a lightweight VPN that takes just a few minutes to install:


        1. Once the download is complete, open the installer from its saved location

        2. Right-click on the downloaded file and run the install.

        3. Once the installation process is complete, you will be required to enter your login details, which you will have received via email upon payment. You can also select specific options at this stage.

        4. Once complete, press Save and the VPN is ready to use.




        Download

        Watch the short video review and tutorial below of Private Internet Access
        Pricing 4.6 / 5.0
        Two Years
        $2.91 /month
        Yearly
        $3.33 /month
        Monthly
        $6.95/month

        PIA is one of the cheaper VPNs available and offers three pricing packages – monthly, six months, and yearly. Unlike other VPNs, PIA does not offer a free trial but does have a 7-day money-back guarantee. All PIA pricing tiers include the same features, unlike some of its rivals where specific utilities are available only in the more expensive categories. There are a range of different ways to pay for your PIA package, including anonymous payment options, and the option to pay with gift cards.

        Accepted payment: Visa, Mastercard, American Express, PayPal, AmazonPay, Bitcoin, Ok Pay, Z-cash, Mint, Mobiamo.

        Reliability & Support 4.7 / 5.0

        PIA has helpful installation videos and other tutorials. Its technical trouble-shooting pages and support center are extensive, and you’ll find documentation on all the features offered, including the kill switch, SOCKS proxies, and other configurable settings.

        PIA has a ticketing system for specific inquiries, but the response time is about 30 hours. You can also reach customer support through Twitter where the response time is typically a couple of hours.

        The Bottom Line
        Sarit Newman
        (Content Manager & Internet Security Writer)
        Though somewhat of a minimalist VPN, PIA boasts a large number of servers, tight security and very competitive pricing

        PIA is a user-friendly VPN with lots of useful features and configurable settings. Its privacy policy is robust and speeds are reliable, with plentiful servers all over the world. Although, it is not possible to select specific servers, only country and region. PIA offers up to five simultaneous connections and unlimited bandwidth, as well as P2P support.

        Private Internet Access
        4.7 / 5.0
        Detailed expert review of Private Internet Access
        Sarit Newman
        (Content Manager & Internet Security Writer)

        PIA is one of the most popular VPNs out there, but it’s not because of advertising. Released in 2010, PIA has grown users through word of mouth and recommendations. And, while they are based in the USA (which we’re usually wary of), they have proven twice that they do not maintain user logs. Although you’re not going to get too many extra features, and PIA isn’t the best when it comes to streaming, you definitely get a trustworthy and honest service.

        So, what makes PIA so popular?

        In essence, PIA is an incredibly secure VPN, and it was designed with the intention to protect its users.

        With PIA, you get your basic features: encrypted WiFi, unlimited bandwidth, your choice of AES-128 or AES-256 encryption, up to 5 devices on one license, and ad-blocking. But you also get some really great extra features, too. This includes multiple VPN gateways, SOCKS5 Proxy, and port forwarding.

        For the average user, you won’t need to use the extra features, but for those who like to delve into security, this VPN has everything you need.

        In addition, PIA has over 3,300 servers in 30 countries, allows for P2P and torrenting, and is available on your main devices (Windows, Linux, Mac, iOS, Android, plus online browsers). They also have an easy interface that’s simple to install.

        It seems like a great VPN, so where does it fall short?

        Well, for starters, speed isn’t incredible. This is probably due to its fantastic encryption. However, it is consistent, and as long as you stay clear of the Hong Kong and Australia servers, you shouldn’t have a problem.

        Another feature we’re not thrilled with is that fact that you can’t choose your own server. PIA does this because they want to control traffic and provide better speeds for everyone.

        The intention behind the reason is good, but we’d still like to have the option to choose which server we connect to.

        PIA also doesn’t match some of our other top VPNs when it comes to customer support. There is no live-chat on the website, rather an email ticketing system. While this system does work, and you typically get a reply within a day, it’s not the instant satisfaction we’re used to.

        That being said, PIA does have some great guides and forums that you can search to find the answer on your own. It takes more time and effort to navigate and find the solution you’re looking for (who wants to do that nowadays?) but they have almost every answer on their website.

        The last thing we don’t love is the fact that PIA cannot access Netflix or other streaming websites. When we contacted PIA about it, they stated that the issue of geo-locked content is not within the scope of their support system. The company clearly sees the Netflix proxy error as a battle and has decided to focus its resources elsewhere.

        But there’s one thing that really impressed us with PIA, and that’s its no-log policy.

        PIA is based in the US. Companies based in the US fall under the US jurisdiction and are required to comply with government laws. This means that if the government requires PIA to hand over information, then PIA is required by law to do so.

        Not only that, but the USA is one of the five-eyes countries, which means that the USA shares information and works with the UK, Australia, Canada, and New Zealand. (You can read more about it here.)

        But with PIA, we’re not so worried.

        Both in 2015 and in 2017, the government demanded log data from PIA regarding an ongoing investigation. On both separate occasions, PIA did not have anything to hand over.

        While it’s hard to test whether a VPN retains data logs of its users or not, it’s clear from both of these instances that PIA does not keep any logs.

        This is something we truly value, and it makes sense that our users value it, too.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        PIA is a good option for downloading torrents and using P2P protocol. PIA has a separate VPN designated for torrents that routes its traffic through specific servers in unrestricted locations. This is so you can download torrents without worrying. The VPN is also known for its dedication to users' privacy.

        However, being a US-based company, there are geo-restrictions that compromise the users’ access to their servers of choice, including blocking torrenting over US servers. On the other hand, Private Internet Access creates a means for their users to access torrents. One of the main reasons to use a VPN is to access restricted content. Most data centers have blocked sites with large BitTorrent traffic due to the restrictions and copyright laws involved. It is for this reason that the website has little information on torrent-useable servers through their network.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection with a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there is a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if they are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        The Private Internet Access (PIA) website’s Windows client is one of the most functional interfaces compared with other VPN providers. The client offers an interface with a pool of options including encryption levels, handshaking, DNS leak protection and the kill switch. These enable the user to configure their VPN access according to their preferences. The user can configure a highly encrypted connection with specific servers and access them at high speeds. Additionally, the client has the option to switch between UDP and TCP. This is particularly an advantage for users in open Wi-Fi networks where TCP is the most appropriate.

        It is a simple interface with plenty of options including auto-start clearly available. The interface is not as glamorous as many others but is perfectly functional. The user can choose servers from a list of those available, as quickly as with any of the provider's rivals.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers spread across 37 locations in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        Private Internet Access has an app on the Google Play Store for Android users. Unlike Apple products, Android’s default protocol is OpenVPN. However, the procedure for configuring L2TP and PPTP is available and easy to follow. Most users prefer OpenVPN protocol since it offers faster speeds with a secure connection that is reliable enough to block hackers, spammers and spying.

        The app also uses TCP rather than UDP which is most suitable for users in public Wi-Fi hotspots. Additionally, it is easy to use, fitted with a kill switch, on/off switch, and the variety in encryption levels to use all ensure that the user is protected whatever the case. The app, like the applications for other platforms, lacks style and seems purely functional.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        Private Internet Access has a Mac client to help serve everyone using their services. The MacOS  client is easy to operate and configure. It has a simple layout with a variety of functions accessible from the homepage.

        The client can support L2TP, PPTP and OpenVPN protocols. Additionally, a variety of encryptions are available for data-streaming, handshaking and authentication. Moreover, the choice of encryptions is available from the users’ home screen. The user is also able to choose between servers depending on which they prefer, or which connects faster.

        As the Private Internet Access website declares, their main aim is to guarantee privacy for their users while using their internet. Therefore, the client has the kill switch and auto-start option for an automated system.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        The iOS operating system has a default setting that does not allow the use of OpenVPN protocol. For this App, the L2TP setup is recommended. However, the user can configure the use of OpenVPN using simple steps that are available online. The application is simple to configure and operate and is available for download on the app store.

        The application is a complete suite, with a kill switch, auto-start option, encryption details and server details. It also utilizes TCP connections, which is an ideal mode for mobile devices since the majority of users often use public Wi-Fi hotspots to surf the internet.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        Sarit Newman
        (Content Manager & Internet Security Writer)

        Private Internet Access (PIA) is based in the USA and has numerous servers serving the country. Despite the huge traffic in the USA, the speeds available for users are not compromised. Although the website does not disclose the position of their servers, it is evident that they are strategically positioned to cover the country. Users are permitted to share materials using P2P software.

        Additionally, PIA also allows VoIP services for its users. This is an exciting offer for secure communication, especially since they have a non-logging policy. Although the torrent services are not available in the US, streaming media, accessing blocked content and maintaining stealth online is offered at high speeds. The VPN provisions also allow users in the USA to download BitTorrents from servers in countries that do not have stringent rules against torrenting.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
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