(Ex-Google, International tech speaker)
One of the key reasons for using a VPN is to increase your security online. So when a VPN provider’s website triggers a security warning from your antivirus program, it is never a good sign.
Unfortunately for SquidVPN, that was only the first of many negative signs.
Once we accessed the website, things did not improve. There is limited information on the site, and much of the available information was impossible to verify due to the lack of active customer service channels.
According to that website, SquidVPN offers an SSL-secured network that uses 256-bit encryption across optimized servers in 56 locations spanning 20 countries. The service includes unlimited speed and bandwidth – at least, it would if you could sign up for it.
The software itself is easy to download and there are native apps for most operating systems. The problems start when you try to create an account.
Whether you click on the Create an Account link on the website (if it’s working) or contact SquidVPN via another channel, you will ultimately be redirected to a different provider – PatronVPN. After a little digging, we found that both VPNs are offered by the same parent company, Professional VPN.
This means that it has been impossible to test the vendor’s claims that it can unblock geo-restricted websites and provide unlimited bandwidth with reliable, fast connections. We can’t even verify that the VPN still exists.
The only thing we can say with any certainty is that SquidVPN has very poor customer service and is seemingly in no rush to increase its customer base. If you’re looking for a reliable VPN, you should definitely look at other options.
|Number of countries with servers||20|
|Number of servers||50|
|Number of IP addresses||50|
|Does VPN keep logs?||Partially|
|Does VPN include a kill switch?||No|
|Number of devices per license||3|
Downloading a SquidVPN app for your device from the website is easy enough. Installing and using that app could not be more difficult, however.
As with any VPN, you can only install and launch the app after you have subscribed to the service. However, when we attempted to create a SquidVPN account, we were redirected to PatronVPN (see below).
Support agents at PatronVPN claim that SquidVPN was the company’s previous product and is no longer available. Therefore, it is impossible to get a new subscription to SquidVPN, so you can’t install or use the app.
SquidVPN claims to offer four subscription packages: 1 month, 3 months, 6 months, and 12 months. Theoretically, you will save over 50% off the monthly cost of the VPN by opting for the yearly subscription. However, in order to get those savings, you have to be able to subscribe in the first place, which is easier said than done.
SquidVPN also claims to give new subscribers 30 days of free service. It is not clear whether the offer is in the form of a free trial or a money-back guarantee. We asked customer support to provide some clarity, but received no response.
Most importantly, we found no way to actually create an account. In response to a query via social media, we were informed that in spite of being presented to us as a new service, SquidVPN has been phased out and replaced by PatronVPN.
Therefore, based on our research, subscription prices for SquidVPN have no meaning, because you can’t get a new subscription. In any case, the prices listed on the SquidVPN website represent poor value for your money in comparison to other VPN providers.
Since we were unable to create a SquidVPN account, we could not test the VPN. It is therefore completely unreliable, in the sense that the apps can’t be set up and used.
SquidVPN is also one of the worst VPNs we have reviewed in relation to support. The website does contain some useful information, but it is limited. We needed to comb through the Terms of Service just to find pricing information.
We then made numerous attempts to contact SquidVPN support through all the available channels (live chat, email, and online contact form). We never received a reply to any of our messages. When we finally send an inquiry via SquidVPN’s social media page (which hasn’t been updated since 2016), we were redirected to PatronVPN.
Therefore, as far we can tell, SquidVPN does not offer any customer support at all.