Zenmate VPN Review by our expert
Rating ?
4.1 / 5.0
Features 4.1 / 5.0
Ease of Use 4.1 / 5.0
Pricing 3.8 / 5.0
Reliability & Support 4.2 / 5.0

Created by ZenGuard (a 2014 startup company) and based in Berlin, Germany, ZenMate offers an easy to use VPN that is perfect for those looking to secure their privacy and watch Netflix without complicated set up procedures and security protocol choices. ZenMate offers a free plu...

updated: Aug 15, 2018
Zenmate VPN User Reviews
3.6
Daniel
Aug 5, 2018
  •  1
Bad experience - sneaky billing

They have sneaky tactics where they don't send you an email before renewal, they have very hidden the cancellation button, and then THEY WON'T REFUND YOU even if you contact them the same day you were charged for another entire year. Do you really want to use an unethical company for your privacy ? I sure don't, will never use again, and will let the people I know about this.


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    Gordon
    •  1
    Very poor performance and virtually non-existent customer support

    I started using Zenmate about 3 years ago. At first it was really good even the free version. Streaming and performance was good. I then paid the "premium" version so that I could access additional countries that were only available under "premium". However in the last year or so this has gotten worse and worse. Performance through the US servers is really really poor. Streaming quality is really poor, slow, pixelated and buggy. To further add salt to the wound when I email them for "premium" support, at first (after about 48 hours) you get an email from a "robot" basically referring you to some troubleshooting guide to basically refresh your browser and stuff like that which you've already done anyway and doesn't work. You then complain again and finally after about a week you get an email from a person that tells you that they're very sorry and all that but basically it's still not fixed.


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      Sajid
      •  1
      TRIAL PERIOD WAS GOOD BUT AFTER PAYING 10 DAYS THEN STOPPED WORK

      TRIAL PERIOD WAS GOOD BUT AFTER PAYING 10 DAYS THEN STOPPED WORKING when i connect to zenmate vpn then internet stop working in my mobile, I complained but still they have not fix my problem. They said we will see and come back to you soon,after a week still no response, i sent an email again but no response.


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        Compare Zenmate VPN with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 30
        Number of servers 30
        Does VPN keep logs Partially
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - Zenmate VPN 4.1 / 5.0

        One of the benefits of Zenmate is that it is very easy to use, particularly if you sign up for the Premium package from the beginning. Things are a little different if you want to start with the free version. All the links on the sign-up page will take you directly to the premium sign up. I found that I needed to search for ‘Zenmate free version’ using my search engine to secure a link to the free version of the VPN. However, once achieved, the rest of the process was just as simple.
        To sign up for the premium version from the start, simply choose your subscription length, enter your email, select your payment type and go to your email account to click on the confirmation link. Once you have done this all you need to do is choose the platform you wish to download the VPN onto (in my case Windows 10) and select run. Once installed a dialogue box will appear asking you to sign in. Our sign in details should have arrived in a separate email.
        Once you are signed in you can change your server location and access settings, your account, traffic and connection time information, and your notification centre all from the icon on your desktop.

        Download

        Watch the short video review and tutorial below of Zenmate VPN
        Pricing 3.8 / 5.0
        1 Year
        $4.99 /month
        6 Months
        $7.49 /month
        1 Month
        $8.99/month

        As well as the free version Zenmate VPN offers three different Premium subscription packages. Each package offers the same level of privacy and security, with just the length of the subscription changing. Zenmate offers a 14-day money back guarantee with its Premium packages, and the chance to try Premium for free for a limited time if you sign up for its free package. As with numerous other VPN’s payments are set up as automatically recurring payments, so if you decide it’s not for you, make sure these are cancelled.

        Reliability & Support 4.2 / 5.0

        When it comes to reliability, on the whole my experience with Zenmate has been positive. Only on one occasion in the time I have been using it, did it fail to automatically connect on start up. I’m not entirely sure about the promise of turbo speed however. While you can expect the speed of your connection to drop when using a VPN because of the added levels of encryption, the drop in speed was at times noticeable in the time it took for my search engine to respond and for pages to load. This was an intermittent issue, as at other times there was no discernible difference.
        Support is a different issue altogether. There are numerous, very comprehensive help pages, articles and FAQ’s on the site. However, if you have a question that is not answered in these and want to speak to someone, it is not easy. Contact can be made through an online form, email or social media, but do not expect a swift reply. I tried the online contact form, and a week later still had no reply. I followed this up with a query on social media and, as of posting this review, am still none the wiser in regards to my questions.

        The Bottom Line
        Catherine Ablett
        (Security consultant and online privacy enthusiast)
        Simple and Straightforward, Great if that is What you are Looking For

        Zenmate Premium is a fairly priced and simple VPN that provides good levels of security and privacy. It is a good choice for those who want a ‘plug and play’ approach, however, if you are looking for something that you can tweak to suit your individual needs, then it is not for you. If you can get a server with a good speed, then it is perfect for your Netflix needs. Unlimited server switching is a definite bonus on this front.

        Zenmate VPN
        4.1 / 5.0
        Detailed expert review of Zenmate VPN
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        Created by ZenGuard (a 2014 startup company) and based in Berlin, Germany, ZenMate offers an easy to use VPN that is perfect for those looking to secure their privacy and watch Netflix without complicated set up procedures and security protocol choices.
        ZenMate offers a free plugin that provides a VPN secure tunneling service for browsers and mobile devices. The VPN proxy extension/plugin is available for Google Chrome, Firefox, and Opera browsers, desktop computers (Mac and OS X), and mobile devices (Android and iOS). They create a similar tunnel to a Virtual Private Network (VPN) between your chosen device and their server network. But it's important to note that a proxy is not as secure as a VPN. The features of the free version are limited, but this does not affect the level of privacy and security of the user. There is also a full paid premium version available for Windows, Mac OS X, Android and iOS, which offers functions outside of the browser for downloads and VoIP needs.
        The VPN tunnel is designed to provide top-notch security for your browsing activities, downloads, and any sensitive data you may transmit, such as banking and credit card details. They use the latest LS 1.2 (RFC 5246) protocol and support different cipher suites with PFS. They state an active preference for AES 128 over AES 256, not seeing the point in the extra cost for the latter.
        If you sign up for the free service you have no choice of server location, for this you need the premium package. There are over 20 locations to choose from, and premium users are also promised access to exclusive turbo speeds. However, as I found that using the VPN significantly slowed my speeds at times, it is concerning as to the speeds you receive the free package. As well as limited speed, the free version limits you to one of four server locations; Germany, Hong Kong, Romania, and the United States. Regardless, your personal data is always protected, whether you're running the Plugin for free or as a Premium user. Depending upon the chosen package and data volume (i.e., if it's limited) also depends on the level of privacy logging. They merely record the amount of data used to be able to cap it, if your account is allowed unlimited data volume they don't even do that.
        Users of the free service can try the premium service for seven days free of charge by verifying their account. At the end of the trial period you can either revert to the free service or sign up to one of the premium subscription tiers. There are three to choose from and you can pay per month, per year (their most popular plan), or for a period of six months. Each of these packages offers the same level of service, with the only difference being the length of the subscription. Payment can be made with all major credit cards as well as UnionPay, PayPal, and Bitcoin. The latter being ideal for those looking to stay as anonymous as possible.

        Customer support is limited to Troubleshooting yourself via their website (though the details are extensive) or generating a support ticket via email or the online contact form. Premium users are given preferred support, although in my experience getting a reply from the support team is far from guaranteed. While they explain that a high number of tickets may result in longer waiting times, a week without even acknowledgment of the query is a little too long in my humble opinion.
        Free users can take advantage of the same exact security benefits found in the browser-based plugin, while Premium users gain the additional features such as auto start features, EverSecure and Malware protection.

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Plugin is available for Google Chrome, Firefox, and Opera
        • AES 128 bit encryption
        • Premium users gain unlimited bandwidth and turbo speeds
        • Desktop VPN for Premium users offers download and VoIP capabilities
        • No traffic or data logging
        • Free seven day trial
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 14
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
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