Zenmate VPN Review by our expert
Rating ?
4.1 / 5.0
Features 4.1 / 5.0
Ease of Use 4.1 / 5.0
Pricing 3.8 / 5.0
Reliability & Support 4.2 / 5.0

Operating under the ZenGuard umbrella, ZenMate has certainly come a long way since its launch in 2013, from a simple proxy service to a full-blown VPN provider. It now offers plenty of options for different users, especially beginners. Can ZenMate provide the features and efficiency to match other heavyweight VPNs? Let’s get under the hood and find out! “Made with love in the heart of Berlin - under strict data protection laws,” ZenMate takes pride in its location as a foo...

updated: Nov 10, 2018
Zenmate VPN User Reviews
3.5
Mark J
Oct 30, 2018
  •  1
70% of the time it is not working

ZenMate is not working most of the time.Support is very bad.I am using them for more than one year. Untill now they are the worst vpn provider i worked with.I hope my review will make you think twice before you buy from them.


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    Gary James
    Sep 27, 2018
    •  1
    Disgusting Thieves

    They will repeatedly take money via Paypal without telling you and it’s impossible to get it back. NEVER use this inescrutable bunch of thieves, their VPN offering is poor and they will repeatedly take your money. AVOID LIKE THE PLAGUE...


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      Daniel
      •  1
      Bad experience - sneaky billing

      They have sneaky tactics where they don't send you an email before renewal, they have very hidden the cancellation button, and then THEY WON'T REFUND YOU even if you contact them the same day you were charged for another entire year. Do you really want to use an unethical company for your privacy ? I sure don't, will never use again, and will let the people I know about this.


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        Compare Zenmate VPN with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 30
        Number of servers 30
        Does VPN keep logs Partially
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - Zenmate VPN 4.1 / 5.0

        Signing up for ZenMate isn't as smooth a process as we expected. After providing an email address, we received a confirmation email with an automatic password. However, the password didn't work and we had to request a password reset in order to change it and then log in, which was a waste of time and quite frustrating.

        On the other hand, setting up ZenMate VPN clients on your devices is very quick and easy. It’s all pretty standard and basic - just hit the “Download” button and follow the wizard. Next, log in with your credentials. That simple!

        The interface is very simple, with a pleasant blue background and a giant “Connect” button that pulsates while establishing a connection. It comes in different languages such as English, German, Turkish, Russian, Spanish, and Chinese.

        Although the interface is very simple, it isn't easy to use. It isn’t intuitive and doesn’t give you the option to change protocols because it doesn’t tell you which protocol you’re connected to.

        In addition, the app doesn't have a tab at the bottom of the screen. You need to keep clicking on the shortcut for it to pop up, and you may have trouble moving it around on your screen. It also keeps disappearing, so you need to click on the shortcut to open it again (even though it is still working in the background).

        That aside, the settings menu is quite limited but very straightforward, and it includes a kill switch, Ever Secure feature, and DNS leak protection, but you need to manually enable them. That’s all there is.

        Though it automatically selects a server by default, ZenMate does let you switch between servers with no restrictions. You can also set it to automatically choose the best server for you based on your location.

        Download

        Watch the short video review and tutorial below of Zenmate VPN
        Pricing 3.8 / 5.0
        1 Year
        $4.99 /month
        6 Months
        $7.49 /month
        1 Month
        $8.99/month

        ZenMate offers 3 different subscription plans: Free, Premium, and Ultimate. The number of features varies from one plan to another, though all plans share the basic ZenMate features. They all offer the same encryption level, NAT firewall, Anti-TCP/IP fingerprinting, and browser extensions for Chrome and Firefox. But, here’s how they differ:

        Free: ZenMate offers a free version that only gives you access to a limited number of server locations, limited connection speeds, and works only on limited platforms.

        Premium: Comes with the full security package, in addition apps for all major platforms, an Opera browser extension, high connection speeds, access to the complete network of servers, smart location feature for the browser extension, malware blocking, and tracking protection.

        Ultimate: This is the highest priced subscription, which comes with the complete set of features as in the Premium package, plus few extras, including a “Streaming Guarantee” feature that allows you to select the streaming service you want to access. What’s more, it comes with built-in OpenVPN protocol.

        ZenMate gives you a 7-day free trial for the Premium and Ultimate subscriptions. All paid plans come with 3 subscription options; monthly, semi-annual (6 months), and annual. The yearly plan has the lowest average monthly cost. Once you’ve chosen the suitable plan for you and made a payment, you get a 14-day money-back guarantee period.

        ZenMate VPN accepts PayPal and all major credit/debit cards along with several other payment methods, but it doesn’t accept anonymous payments like Bitcoin.

        Reliability & Support 4.2 / 5.0

        ZenMate fails to impress with its confusing website, limited support channels, and slow support team. The website may look attractive, but you need to dig really deep to get the information you’re looking for, which isn’t efficient at all. Their FAQ section is also vague and unsatisfactory, so you’ll need to seek human help.

        With no live chat available, ZenMate provides only a measly ticketing system. We needed to know more about the service, so we fired a few questions at the support team. We received a response after 3 days. While that certainly isn't very efficient, the response was accurate and helpful. We hope that ZenMate improves its support system in the future, if it wants to compete with the top VPNs on the market.

        The Bottom Line
        Catherine Ablett
        (Security consultant and online privacy enthusiast)
        A slow and slightly dodgy VPN for advanced users, but simple and straightforward with plenty of options for beginners

        If you want to up your game with a VPN and have more control over your connection, then ZenMate isn’t for you. ZenMate offers a little more than just basic VPN features at a low cost, which could make it a good choice if it’s your first time using a VPN. Though its privacy policy is questionable, you still get good security levels, good server coverage without data caps, and unlimited server switching. On the plus side, it can be used for browsing, streaming, and torrenting, but expect significant connection slowdown and slow customer support.

        Zenmate VPN
        4.1 / 5.0
        Detailed expert review of Zenmate VPN
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        Operating under the ZenGuard umbrella, ZenMate has certainly come a long way since its launch in 2013, from a simple proxy service to a full-blown VPN provider. It now offers plenty of options for different users, especially beginners. Can ZenMate provide the features and efficiency to match other heavyweight VPNs? Let’s get under the hood and find out!

        “Made with love in the heart of Berlin - under strict data protection laws,” ZenMate takes pride in its location as a foothold to privacy and claims to keep “zero traffic logs”. However, we disapprove of how ZenMate handles users’ information. Even though it doesn’t keep records of your online activity, it does store some personal data, such as the server you’re connected to and timestamps alongside your IP address, for example. Considering this, ZenMate doesn’t live up to its claims in terms of privacy and logging policy and does in fact store some connection logs. If your privacy is important to you, you can always get one of the best proven no logging VPNs.

        On the other hand, ZenMate’s security standards get our approval. This German provider uses AES 256-bit encryption with Perfect Forward Secrecy to secure its desktop and mobiles apps. However, its browser extensions rely on 128-bit encryption - but unlike other proxy plugins that only mask your IP address, ZenMate extensions are also encrypted to give you a safer browsing environment. Bear in mind that ZenMate for browsers only encrypts data passing through the browser, whereas data passing through any other program on your device will still be unencrypted. While we’re happy that ZenMate now supports OpenVPN protocol, it’s too bad it’s only available for the Ultimate subscription plan.

        ZenMate’s apps are flavored with a suite of security tools, such as a kill switch, DNS leak protection as well as malware and tracking protection. Thanks to the “Ever Secure” feature, ZenMate users - particularly iOS and Android users - can be sure their VPN connection will keep running in the background as long as they’re connected, despite their default mobile system behavior which may result in sudden disconnections.

        Let’s move on to performance. ZenMate has a relatively tight network of 300 servers across 30 countries, which isn’t bad. It offers unlimited bandwidth and server switching. It also supports P2P and torrenting within the boundaries of the law, but the VPN connection isn’t rock solid in terms of up-time. We faced several disconnections on various servers.

        What about speed? Is ZenMate good enough for streaming, torrenting, and gaming? Unfortunately, ZenMate won’t make e-streamers and torrent fans very happy, as its speeds are very disappointing - unless you sign for the Ultimate plan, which has optimized servers for streaming. Overall, there are faster VPNs out there (tested by our experts) at cheaper prices. On the bright side, ZenMate works well for bypassing restrictions. You can easily access Netflix US, Hulu, and BBC iPlayer. However, we weren't able to enjoy live streaming on BBC due to slow speeds, but it offers great speeds for Netflix. Moreover, if you need a VPN for China or Egypt, ZenMate isn't what you're looking for.

        With up to 5 simultaneous connections, you can run ZenMate on multiple desktop or mobile devices at the same time. ZenMate supports popular platforms such as Windows, Mac, iOS, and Android. It also has browser extensions for Chrome, Opera, and Firefox.

        While ZenMate has certainly evolved over the years, it’s more suitable for beginners on a budget than experienced users. ZenMate lacks steady and reliable performance. It doesn’t offer fast speed connections and lacks advanced security features like Double VPN or Split Tunneling, like top-ranked providers such as NordVPNand ExpressVPN. Customer support is another issue that needs to be improved as well. However, it would do just fine for newbie or casual use. If you want to expand your options or save on VPNs, spare yourself the research and get your hands on the best VPN deals.

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
        Catherine Ablett
        (Security consultant and online privacy enthusiast)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • 300 servers in 30 countries
        • Browser extensions for Chrome, Firefox, and Opera
        • Offers free version and 14-day money-back guarantee
        • Up to 5 simultaneous connections
        • Unlimited bandwidth and P2P support
        • Features include malware blocker, kill switch, and DNS leak protection
        • Get started with Zenmate VPN now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
        VPN Plans: www.zenmate.com
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