Free version worked great after I became premium member. Then I could not hide anymore ZenMate did not work anymore IP was visible. I became premium member at google play store. To get back my Payment it already takes more than 3 weeks, and it hasn't finished yet. Customer service????? 😖

I've used Zenmate for about 2 years now and I really like it. On my mobile devices I feel more secure and I can watch content on websites outside of my home country. Sometimes the UK-server doesn't work, but most of the time everything is great. Recommendable.

Easy to use, reliable, fast, no need to spend time setting it up. It's perfect for me. I tried other vpn and we always waste time tuning. Zenmate always does the job without problems. The speed is good, however, the number of countries is fairly limited in premium.

The support bot can be done away with in my opinion. It's a waste of time. That said the support from a human is good, the product itself is very good, I have had a few problems in the past but the problems have been solved fast. With my last problem I did consider changing to a different VPN as that worked & ZenMate didn't. I persevered & I'm still with them.

I would rate the ZenMate Premium VPN service as good, and very good, especially when you consider the additional tracking component. However, my experience is that Norton Wi-Fi Privacy VPN does the same thing but significantly more smoothly. The Norton product is also more affordable, and in my opinion, is a more polished VPN product all-round. Although The ZenMate VPN Premium product deserves a very good recommendation, the Norton Wi-Fi Privacy VPN product gets my very highest recommendation. Thank you.

Excellent service with an adequate price, I use Zenmate to play video games online and It works great so far for me. The support member of this Vpn is really Proactive when it come to solve problems or when asking for questions.

I had this VPN for some time, worked well,until I decided to cancel. First of all - they just went on and collected the payment for the next month. Allright ...I got it back ... but here comes the main part. I had to go through that monkey brain AI they have as automated response. Basically - you have to exchange 3-5 emails with them till you get a "human" response, that may take few weeks. Best part is the first email: please reply "NO YOU DONT GET IT" ... that probably meant to redirect email to human,but no,you'll get another one with some email with more garbage. My last request to them,about crashing desktop application - went unanswered,that AI gave me advice to check my cable. I would not advise to use it as a long term,but there are no other options, than a subscription, after canceling - please check your account,they may still collect the payment. dudes set it up as automated system,money in and rob the customers.

Excellent fast VPN, great service and adequate price (10 times lower than Hotspot shield). I am from Ukraine. I use ZenMate plugins for Chrome and Firefox, both work well. I'm very satisfied with the Smart Locations service which allows you to choose a VPN server location for each site separately.

I've been a Zenmate VPN Premium user for a couple of years. Product works as described. Using it on a PC, iPad, iPhone. Support for questions have been excellent. Speed not noticeably slower. I would recommend it.

I am very satisfied with zenmate vpn. It's the best vpn I've ever had and also the zenmate support team, when I have problem with connected countries, the team solved it as soon as possible. I hope in the future you'll reach top 5 vpn in the world.

I am old user of Hotspot , But I Love Zenmate I am From Pakistan , Zenmate is the best option for me, it works fine for my PC and Android Mobiles . I have Run and tested Zenmate on my Samsung Galaxy S6 Egde+ and Samsung Galaxy Alpha and Samsung Galaxy J7 2016 and Samsung Galaxy On5 2016 It's working fine , But it working on my Samsung Galaxy C5 without showing top bar Key .

Too much hate here in comments, zenmate support helped me with my troubles almost immediately. maybe it is because I have premium version but you can’t expect fast and reliable support if you use just free app and don’t pay any money for the VPN. I am worried it won’t work in any business. Great VPN for me, good speed, reliable support for premium users. Please continue doing a great job!

There was a time Zenmate was a reliable tool, easy to set up and worked a dream. I have been using the paid version of Windows Zenmate (2.0.3.12) for nearly two years. Sadly, 2017 has been the worst. It constantly disconnects or just locks-up with no alarm or pop up warning. If a family member asked me to recommend a good vpn, Zenmate would Not be mentioned. How it is fourth to Nord is puzzling!

Zenmate is the best option for me, it works great for the price, you can even get it for free as an chrome extension but I use premium version because the internet speed decrease is close to none if you pay for it. I recommend zenmate to my friends and they are happy with it as well. I would go for zenmate again!

Easy to install and many VPN sites to choose from, I'm surprised it's not rated #1, I've tried at least seven different VPN services in the past 3 years, after extensive testing of speed and security Zenmate is awesome, for both Windows and Linux operating systems.

I had connection issues with zenmate last week so I wrote to their support and I was in awe how quickly they fixed it, it took like 10 min or so! Now it works great again without any negative impact on my connection speed.

Did the job and worked fine for me but beware of automatic renewal. Renewal taken without reminder and no way to get refund. Best to cancel straight off if you are unsure of continuing and wait for their renewal request.

Cannot understand why Zenmate would rate lower than Nord or Express having tried all three. Zenmate is definitely easier to use and more reliable as to speed, customer service and availability. Costs is a little more (talking only a couple of dollars!) but similarly so does a BMW compared to a Ford.

Zenmate VPN service is the best one I've tried. It gives me complete protection and peace of mind. I always buy a year's subscription which gives me great anonymity, plus a hidden firewall. Malware blocking and tracking protection are just a couple more things that this VPN has to offer. If you've tried the rest, now try the best, you'll be pleasantly surprised.

Sometimes I try to access content from a different country restricted by IP and I can't Initially it was working all the time what can i do? Please send me a message to my email as I continue paying the service I'm looking forward your answer many thanks Vicente

Zenmate android server broke but was fix in a few hours, andriod app stays in memory even after closing the app. Speed does get slow with some servers , on the upside it works well most of the time , support replys quickly enough.

Works well, sometimes. Very poor customer support, when it does not. Some days even it it does connect, the speed is so slow as to be unusable. Chrome plug-in seems to work better than the Windows Client app. I also got stung by the massive price hike on the auto-renewal.

Zenmate lured me into a subscription with a much-reduced offer, then never told me about upcoming renewal. Then they charged was much higher than the supposed plan I was put on. When reaching out to support I NEVER heard back other than from an automated bot! This is the most enraging and poorest level of customer support I've ever received online.

This product works well in the background providing anonymity but not getting in the way of all the other processes on this PC. It also has a hidden extra of a web firewall which protects the user from spurious websites

I am traveling a lot and so far it supported my requests where ever I was. South Africa, Italy, UK, Spain, Canada just to mention a few countries. I can recommend zen mate. I once had a question and there was a fast and detailed support. Nothing to complain about.

Huge amount of countries, great choice, very cheap and secure way to be on the Net ! Love it <3. Very easy to use, that you can switch on and off quickly, I wonder how I managed to do without it before. Great team, that answers promptly to problem !

You tricked me into a 12 month auto renewal. You had no empathy with me when I complained about your deception. Your Product isn't that good either. I use a different and significantly better VPN now after trying several, which were all better than your malware.

My problem is the credit card is deducted twice (two payments) amount in the invoice and the amount of the application. I hope to handle such a mistake in the future.If you promise to correct the mistake and not withdraw two funds from my account, I will return to you.

Not as advertised. I bought Premium service and selected "Germany" as a port for an I.P. but all the social media apps on my Android including YouTube, G+, Facebook, Netflix, and Tumblr easily honed in that it was originating from Turkey!?

Hi there, I'm a premium member and it's awfully slow to use Zenmate in the states, Netflix easily recognizes it, and that was essentially why I used it in the beginning. I'm still paying but it would be nice to have netflix on it. Cheers, Fred

I use zenmate on all my devices everyday just to be sure because there are media and tech blogs saying your internet provider can see and sell your data. I use free before and then purchased the subscription because it works good for me.

We are really satisfied with your services. I feel I am with true professionals. Great Service. I used some of other VPN services but they cheat us, now I am using Zenmate VPN again, and very much satisfied.

Yes it works well as I am located in Thailand,so I can get UK TV on demand ,and also for online banking and other service,s which require one to be located in the UK, a bit slower than the internet I use in Thailand, but it is fit for purpose.

In my experience, Zenmate offers: 1. an unreliable service with almost daily faults 2. slow and sloppy customer support 3. misleading 'no tracking' claims 4. no prospect of a refund. My advice? Go somewhere else. I am.

Fantastic, the best is you can choose which country you want to be connected from and it can be very useful. The pro one is fast as if I don't have vpn on, the price is also good and I will renew it at the end of my time. Thanks guys

Extremely reliable - never failed to engage when needed. Efficient - does not noticeably slow down sessions. Easy to Use - (an extension in Chrome, an app in Android) Flexible - works on any device.

Works well. Seems reliable even under Windows 10😂. Shifting countries: easy peasy I am very pleased with this VPN, and its ease of installation and ruggedness. Change countries at a mouse click.

Though the app sometimes crashes (sometimes taking the service down with it, sometimes not), I am immensely pleased with Zenmate. Just seeing the icon on my screen makes me feel secure, and it is always fun to see where various location services think I am! I've been a user for two years; customer service has been prompt, polite, and helpful, and the product has steadily improved. I'm confident both will only continue.

Super easy to set up and considering its 4-5 per month for the yearly plan it's a pretty good deal. I like their speeds and they're super helpful if there's any issues coming up. I noticed someone say they got charged more when they were renewed or that they got charged again, dude, it's a subscription, just like Spotify or LinkedIn. It's normal to get charged periodically. If you bought them on some promo they're not going to give you a lifetime discount, no one is.

Guys are mostly good. First of all, I've once obtained free premium from them, just for nothing. Otherwise, speeds are decent, despite recently they've began to put too much ads to their chrome (don't know for others) extensions. Except for that, everything is nice, IP Sec works nice on iOS & Linux. Keep up good work, guys!

Been using the Zen mate Premium version for 2+ years. Works pretty well, minimal issues. Simple to install and use. As long as the solution is constantly improved to minimize the proxy detection intrusion software while watching programs, no complaints. I have recommended this software based solution to anyone who asks for such a solution.

Good Evening... Despite the connection problems and my rapid departure from Zenmate I also confirm that this failed organisation pursued me for a second yearly subscription after cancellation. Luckily PayPal recognized the bandit culture and reimbursed me the annual subscription Zenmate tried to exploit from me. My opinion as this review requires, is stay away from this Rip - Off organisation which over promise but under provide. Martin Horsnall

Takes some time to connect, but once it is running, it stays on in the background without any influence of note on the Internet connection. However, I would strongly suggest to also add the Zen extension to your browser, as this will be a better guarantee for your geographical anonymity than the sole VPN! And give you more flexibility by allowing you to allocate specific countries to specific sites. Super feature.

1. the link in your mail for specific feedback does not work! wow 2. It is slowing down web pages etc so much, that in practice you switch it off 3. Zenmate is good in theory but bad in practice I regret wasting my money on a premium membership which I can not use.

Works well, speed is fast, just the most monthly price is how gh compared to alternatives. I'm generally happy though! Most websites like Hulu and Netflix work, their browser extension is handy for use on specific websites (while all other websites continue to use your regular connection)

For a few weeks I have not been able to get onto the internet if Zenmate is secure and when it is not secure I cannot get the sites that I want. I use Netflix a lot and cannot get onto their site if Zenmate is running...they can tell that I am using a VPN I will be cancelling my subscription. I followed a lot of advice on google for this common problem, re installing, updating but nothing has worked

My router prevents me from accessing my own web-page. ZenMate is a great help in accessing it from the outside. It is also great as a VPN.

Like others, I've used a few other VPNs with mixed results, Zenmate worked for me right out of the box; started with the free account then upgraded to the premium service. I've never had to contact the support team, as I can fix most slow downs by switching to a different server or worst case scenario, update and reinstall the software. Very rarely have I had to reboot my laptop to get it to work.

Works great and fast but would like to be able to get foreign Netflix I have used both the chrome extension and Oprah extension with no issues I have also used the windows software version for online gaming that is good as is doesn't seem to impact speed nor reliability of the internet. I also use it on a personal home server to shield it from hackers.

Zenmate charged me with the most expensive sub (annual plan) without any prior warning that my account expires soon. I reacted only a day after but I never got my money back (I don't really use it anymore because it couldn't handle constant changes in WiFi connection). It really baffles me how you can automatically extend a sub without any notification at all that my sub is expiring soon (at least this was the case in early autumn). I even wrote them a registered mail to Berlin (28.03.2017), but never got any reply. That's really shady how you treat your customers. No goodwill at all.

Easy to install, compatible with almost all sites and does not slow the connection down. Over two years had to uninstall and reinstall because chrome became bogged down by the VPN. Overall, excellent experience!

I have never had a problem whilst using ZenMate, totally reliable and doesn't slow my connection. I am a very happy user and have recommended it to several contacts. I particularly like the ability to change the country and this also works flawlessly every time.

Not good value- will cut it for a new service soon

Every declared functions works perfect! Use it on Mac and Android Mobile and don't have any problems. I sure, useful and friendly user interface will suit everyone. I will pay for premium account in future anyway because I don't know better option to stay private and have access for some sites, blocked in my country.

Used it for unblocking and WiFi Protection in public networks. What I like about them is that they are a very trustworthy company from Germany, where you know who's behind it. Clients worked flawlessly for me - used it on Mac and iPhone but they also have clients for Android, Windows and most browsers.

I did a paid trial with a great offer, which I stopped using the product after 1 month. I was shocked when an auto payment for a year was billed to me through Paypal. I didn't get any warnings or email that I was going to get billed. When I asked them that I don't use their service, they refused a refund. Just be careful when paying with Paypal. It's a sneaky move from Zenmate to have occurring yearly payments.

I use it to bypass NFL zoning issues so that I can watch my home team, and it works great. Highly recommend until stupid laws stop forcing me to own cable. I do notice a decrease in speed sometimes, but if I'm on a good connection I can stream in HD so who really cares beyond that?

Didn't switch countries properly. Often didn't work anyway. Would sometimes have to restart computer to actually get server to switch. Awful experience in general. Got subscription renewed automatically and then spoke with support who refused to give me a refund despite me not using it anymore.

Interface is good, but it works sporadically, there are always servers down. Worse thing is you get screwed on auto renewal which they will not refund. I filed a dispute with Paypal and eventually won. Spend your money with a company with some basic decency and sense of customer service

I use zenmate on my mac everyday to stream and download tv shows .. it’s super fast! I was reading some reviews before I bought it and it should be very secure as well .. for me no. 1! good job guys!!!

IPSEC works fine, would be great to add IKEv2 and SSL options. Excellent service Good support High availability They keep updating the application all the time and listen to customers feedback to make it better.

Zenmate VPN works just great for me. I’ve had a single issue once when I was not able to connect to their server in Canada. After I raised this issue with their support it was resolved in few minutes and the server was back to full speed. Apart of that Zenmate is fast, I can use it on my iphone also and it is very cheap for the performance.

No online company is worth dealing with unless there is good customer support. Zenmate has numerous complaints unresolved and even the pro reviewers note the lack of support. They debit your bank account without consent and refuse refunds or even discussing the matter. Avoid.

I had a problem with my itv, but not anymore. Now I have a problem with a page in thailand. The problem. I will get back to support for this issue. I use zenmate and I think zenmate is a good vpn.

I live in Spain and have used Zenmate for about 3 years. Excellent service and all the Zenmate Team are very helpful - especially to an elderly lady like me who is not technical minded - they always reply and help me. Keep up the good work. JX

I’ve been using Zenmate for 2 years now - started with a free chrome extension and switched to paid version last year. I am not using it every day but it works every time I need it. It’s cheaper than other VPNs and I haven’t had any issues using it whatsoever.

Been using the free version, then I subscribed the premium one. Lately I had problem with my premium account, I mailed the help support team and got replied in a day, the next day my account is back and I can use it normally.

I have tried a few different vpns in the past and must say zenmate works very good, a lot of locations to choose from and fast and stable connection. I usually use it only when I am out of the US to see my favorite shows and for such purpose it works great. Will probably renew for another year.

I am able to run my browser, my mobile and my desktop under a single account. Why do you say devices per license = 1? Their website clearly states 14 days money back guarantee. Why do you say 1? They have both an Android and iOS App Why do you say not? They also work in Turkey, UAE and other places where many VPNs are targeted and blocked by the government, so there must be secret sauce under the hood...

They charged me for a subscription renewal without even sending me a message about the upcoming charge! Then PayPal told me they could do nothing about it and ZenMate told me they would not give me my money my money back! The amount they charged was 150% the initial value of the membership, since the first year cost 24 Euros and they charged me 59.90 Euros for the renewal without even notifying me about it first! This is really sneaky dishonest behavior. Avoid this company at all cost.

This app does not work and I forgot to cancel my subscription. It auto-renewed and then I get 0 replies back from them. They wont refund the money! Even if i asked for refund on the first day of the renewal. Stay away from this fraudulent company.

Useless customer service. They care more about the sign-up than retention of customers. They nearly tripled the subscription of a beta user when the "yearly" sign on price was 19 euros. At $80 per year with faulty desktop apps and decreasing web browser service I would seriously recommend any other honest VPN.

Does not work well in many places and prevents log into networks. they store your credit card number and automatically renew.... to unsubscribe is well hidden. not the money worth if you travel a lot.

I bought Zenmate 1 year subscription last year after 7 days permium free trail because it was fast and i can watch all TV streaming services. In this year, Zenmate become slow and unstable randomly. Zenmate add-on was slow and not connecting to the server so i use Zenmate client for Windows and it works perfect and fast, and then Zenmate client was slow again. i used Zenmate add-on again and it works and running fast. I have contacted Zenmate supporters about slow connection and not connecting problems, and they told me that it is my ISP, router or computer issues. I told them that's not my issues at all because i have been used FrootVPN and it never slow down or running unstable, and then they closed the case for no reason and not responding. I contacted Zenmate many times but they keep saying that it's my side problem. I cotacted them for the last time and finally they told me to visit debug website and send them debug info so they can fix the issue. Once slow down happen again, i sent them debug info and they said they found the problem and they will fix it asap. 1 month later, the same excat problem came back again and again. i waited 1 month without contacing them and the connection problems still not been fixed. Very disappointing. Zenmate client still not working for Windows 10 yet and they don't respond to my bug reports. Customer supporter is not good and takes them looooong time to respond. I think that i will stop using Zenmate VPN for now

Ich habe den Premium Account getestet und verzweifle gerade am Prozess das Abonnement zu kündigen. Sowohl in den AGB als auch im support-Bereich wird erklärt, dass man im Menü unter "Transkationen" (dann "Details") den account kündigen könnte, dort gibt es aber keinen Button oder Funktion dazu. Auch der automatische Robot, der mir auf meine Mail geantwortet hat, schickt mir einen Link zu dieser besagten "Anleitung zur Kündigung". Ganz, ganz schlecht und vermutlich sogar rechtlich angreifbar, da die AGB in diesem Punkt schlichtweg falsch sind (zumindest für die deutsche Version). Schade!

Если не учитывать dns, то сервис хороший. У меня нету сообщений на которые бы техподдержка не ответила бы. Скорость премиум версии отличная. Соединение стабильное, вылеты случаются но не очень часто. С установкой и настройками всё очень просто, справится любой.

Есть два минуса. Один не существенный, а вот из-за второго я пожалуй откажусь от данного vpn. А жаль, мне очень нравится данный сервис. 1. локализация Швеция безумно глючная. 2. Dns не совпадает с ip выбранной локализации. Техподдержка ответила что так и должно быть, но так быть НЕ ДОЛЖНО!!! К примеру: заходу в локализацию Нидерландов и получаю dns Бельгии. Захожу в локализацию Бельгии и получаю dns Нидерландов, как так? Почему это правильно???!!! Оценка 2. Если бы dns совпадали дал бы 5!

Hallo, ich finde Zenmate sehr gut. Man kann viele verschiedene Länder ausprobieren und die Verbindungsgeschwindigkeit ist sehr gut. Sollte es doch wider erwarten ein Problem aufkommen, funktioniert der Support von Zenmate gut und sehr freundlich. Eventuell benötigt der Support ein paar Tage Zeit. Zu bemerken gilt, daß man sich zweimal einloggen muß um richtig angemeldet den Support erreichen zu können!

Самый лучший сервис для Крыма. Были проблемы с оплатой. Очень долго проверялся платеж, некоторые платежи потерялись. Долгая техподдержка. Но все в конце концов было решено. Списываю на сложности оплаты с не признанных территорий.

Da evitare come la peste! Un anno fa ho sottoscritto un abbonamento premium. Ora a distanza di un anno, senza che io lo volessi e SENZA ALCUN TIPO DI PREAVVISO, MI HANNO ADDEBITATO TRAMITE RINNOVO AUTOMATICO (CHE NON AVEVO IDEA CI FOSSE) 59,99€ e, nonostante abbia contestato il fatto il giorno stesso dell'addebito, si rifiutano di rimborsarmi. Di fronte a questa politica commerciale scorretta, atta a prelevare soldi, contando sulla dimenticanza degli utenti, il funzionamento o meno del servizio, non ha nessuna importanza. State attenti!