Created by ZenGuard (a 2014 startup company) and based in Berlin, Germany, ZenMate offers an easy to use VPN that is perfect for those looking to secure their privacy and watch Netflix without complicated set up procedures and security protocol choices.
ZenMate offers a free plugin that provides a VPN secure tunneling service for browsers and mobile devices. The VPN proxy extension/plugin is available for Google Chrome, Firefox, and Opera browsers, desktop computers (Mac and OS X), and mobile devices (Android and iOS). They create a similar tunnel to a Virtual Private Network (VPN) between your chosen device and their server network. But it's important to note that a proxy is not as secure as a VPN. The features of the free version are limited, but this does not affect the level of privacy and security of the user. There is also a full paid premium version available for Windows, Mac OS X, Android and iOS, which offers functions outside of the browser for downloads and VoIP needs.
The VPN tunnel is designed to provide top-notch security for your browsing activities, downloads, and any sensitive data you may transmit, such as banking and credit card details. They use the latest LS 1.2 (RFC 5246) protocol and support different cipher suites with PFS. They state an active preference for AES 128 over AES 256, not seeing the point in the extra cost for the latter.
If you sign up for the free service you have no choice of server location, for this you need the premium package. There are over 20 locations to choose from, and premium users are also promised access to exclusive turbo speeds. However, as I found that using the VPN significantly slowed my speeds at times, it is concerning as to the speeds you receive the free package. As well as limited speed, the free version limits you to one of four server locations; Germany, Hong Kong, Romania, and the United States. Regardless, your personal data is always protected, whether you're running the Plugin for free or as a Premium user. Depending upon the chosen package and data volume (i.e., if it's limited) also depends on the level of privacy logging. They merely record the amount of data used to be able to cap it, if your account is allowed unlimited data volume they don't even do that.
Users of the free service can try the premium service for seven days free of charge by verifying their account. At the end of the trial period you can either revert to the free service or sign up to one of the premium subscription tiers. There are three to choose from and you can pay per month, per year (their most popular plan), or for a period of six months. Each of these packages offers the same level of service, with the only difference being the length of the subscription. Payment can be made with all major credit cards as well as UnionPay, PayPal, and Bitcoin. The latter being ideal for those looking to stay as anonymous as possible.
Customer support is limited to Troubleshooting yourself via their website (though the details are extensive) or generating a support ticket via email or the online contact form. Premium users are given preferred support, although in my experience getting a reply from the support team is far from guaranteed. While they explain that a high number of tickets may result in longer waiting times, a week without even acknowledgment of the query is a little too long in my humble opinion.
Free users can take advantage of the same exact security benefits found in the browser-based plugin, while Premium users gain the additional features such as auto start features, EverSecure and Malware protection.