They have sneaky tactics where they don't send you an email before renewal, they have very hidden the cancellation button, and then THEY WON'T REFUND YOU even if you contact them the same day you were charged for another entire year. Do you really want to use an unethical company for your privacy ? I sure don't, will never use again, and will let the people I know about this.

I started using Zenmate about 3 years ago. At first it was really good even the free version. Streaming and performance was good. I then paid the "premium" version so that I could access additional countries that were only available under "premium". However in the last year or so this has gotten worse and worse. Performance through the US servers is really really poor. Streaming quality is really poor, slow, pixelated and buggy. To further add salt to the wound when I email them for "premium" support, at first (after about 48 hours) you get an email from a "robot" basically referring you to some troubleshooting guide to basically refresh your browser and stuff like that which you've already done anyway and doesn't work. You then complain again and finally after about a week you get an email from a person that tells you that they're very sorry and all that but basically it's still not fixed.

TRIAL PERIOD WAS GOOD BUT AFTER PAYING 10 DAYS THEN STOPPED WORKING when i connect to zenmate vpn then internet stop working in my mobile, I complained but still they have not fix my problem. They said we will see and come back to you soon,after a week still no response, i sent an email again but no response.

First of all, the speed of the service has been superb for me (I live in one of the location cities). Ping and jitter are both very low. However there's the catch... The light weighted application of the desktop client, which requires Administrator Privilege to even open itself, lacks the functions it claims to enable. 1. The Kill Switch function does not work as intended - my application was able to connected to the Internet without Zenmate protection while I was simply switching the server location. 2. There no DNS protection - I am not talking about that Webrtc leak which is essentially browser's fault and user's responsibility; I am talking about even the most basic DNS leak through the router. My ISP was shown from various tests, not to mention the Google DNS embedded in the extensions I've been using on my browser (don't take me wrong, I have no problem of the Google DNS leak and it's only minor imperfection, the big problem is about my ISP was being shown). Anyways, I have figured a not-so-perfect solution to it: changing the DNS address in the router settings to OpenDNS, which is far from optimal. I have been using other VPN services that are able to curb this leaks (not even showing the router's DNS address, or the Google DNS addresses that were originated from Google services) 3. The Android app is intrusive. While the app itself does not provide the highest degree of protection against leaks, it runs in the background and obstructs every other VPN services from connecting. It is not until you force stop the app in the phone Setting, then you can once again use other VPN services. This is unnecessary, as I have other VPN apps that have done better job preventing the leaks than Zenmate does and they don't target other VPN apps. Those "installing other VPN apps can affect our service" are pure lies, as "other VPN apps" simply lay dead and does not run in the background doing obstruction works like Zenmate's does. 4. Last but not least, you cannot find the app from the Start Menu or the Program Files - forcing you either look for it from that hidden-by-default folder or making it boot on startup, in order to use their service. The problems in Zenmate aren't those that would hand out privacy directly to those who's watching. But it requires tweaks in order to get it work in the first place.

Ease of use of browser extensions is great. Full desktop VPNs cover all connections if needed. Customer support was fast and responsive. Recommended! The pricing is competitive and company is transparent and trustworthy.

Pleased with VPN which performs well in my current location. There may be a problem with purchasing through Google Play. However, backup was very helpful and after a couple of attempts (due to me not them!!) problem was solved.

Doesn't noticeably slow down my internet. Recommend ordering through the website over the app stores. Had a bit of difficultly with apple store but support team was awesome and got back to me super quick and solved the problem.

Works generally fine. The support helps effectively if needed. May be difficult to purchase through Google Play. The site is better for this purpose. With Premium the speed is OK.You can use Several devices, browsers and programs may be successfully used.

The application can be used even on a free basis. From the pluses one can call a good download speed, a friendly interface and a great functionality. And the biggest plus is the support service which answers very quickly and as courtesy as possible. I used the free version, but switched to paid because for this application worth paying.

Ive been using it now for some time and had no problems with it apart from account problems when I first purchased the application. That was soon sorted out for me, paid and purchased it with one email address and then wondered why I could not log into). My fault entirely. I now use it on three computers and find it invaluable when abroad and want to watch certain streaming servers that are geographically restricted to UK users only. (Good for BBC iPlayer ).