Review by our expert
Latest positive user review
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Latest negative user review
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Review by our expert
With VPNs, you tend to get what you pay for. So when I saw Surfshark’s low prices, I was skeptical about its rave reviews. To see if it could actually live up to these claims, the team and I tested every aspect of Surfshark, including its speeds, security features, streaming abilities, network reliability, and device compatibility.
Can Surfshark be trusted? It can, and it is. The Financial T...
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Latest positive user review
Fast, reliable and unlimited
This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an un... limited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it.
IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.More
Latest negative user review
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.More
Review by our expert
When mentioning VPNs, the first association is usually an app you need to download, install, and run to get a safe and private connection. InvizBox 2, on the other hand, is a stylish and compact round box-style VPN router that creates safe and encrypted networks, making it easy to protect all devices at the same time.
After using it for close to a month and running extensive tests, I can say m...
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Latest positive user review
Great Security Add-on
It took almost 2 months to arrive, pretty typical for standard shipping time from the UK to the US the... se days, but it was worth the wait! I'm a ProtonVPN user and was looking for a router-based solution. I have a Peplink Surf SOHO (a wonderful home router) and earlier this year they made available an OpenVPN client that would work with ProtonVPN. Unfortunately, the CPU demands only allowed about 11-12 Mbps throughput. Pepwave makes routers better able to handle the VPN encryption/decryption but they are pretty pricey, so I started looking elsewhere.
My search ended with InvizBox. It can be purchased for use with their own VPN or purchased configured for use with several other VPNs, including ProtonVPN. It's designed to plug into an open LAN port on your primary router and it provides both 2.4 and 5 GHz wireless access points. The specs looked good so I ordered one. Installation and configuration changes went smoothly and I was up and running in less than an hour. I now have 40-50 Mbps throughput on a 75 Mbps internet connection and am very pleased. Testing for IP and DNS leaks shows rock-solid security. Highly recommended!More
Latest negative user review
Terrible customer service
Took four weeks to receive unit from Ireland. Could not log into unit with password on bottom of box n... or scan to log in. Support is email only with days delay. I was told Jayson of Invizabox support, I must have changed password but I did not since I couldn't log in. Final got a RMA but have to ship to Ireland and pay for shipping. Don't bother buying from Invizabox.Terrible support. A waste of time and money.More