How To Cancel PrivateVPN & Easily Get a Refund in 2025

PrivateVPN is an excellent choice for online security, but I understand that it might not be for everyone. Thankfully, canceling your PrivateVPN purchase and getting a refund is easy — provided you cancel within the guarantee period.

However, a VPN is still recommended to protect your data from online threats like snoops and hackers. That’s why my team and I tested 43 VPNs and found the best PrivateVPN alternatives with even better speeds, more servers worldwide, and better device compatibility.

My top recommendation is ExpressVPN. It was the fastest VPN I tested. It's easy to use with all popular operating systems, including native apps for most smart TVs. You can test all ExpressVPN features risk-free since it also has a trustworthy 30-day money-back guarantee* on all offers.

Jump to see more PrivateVPN alternatives

To get a refund, you must contact PrivateVPN via email or the ticket support system. The good news is that this is an easy process that you can quickly complete online. Just remember to cancel within 30 days to be eligible.

Here’s the step-by-step process for canceling PrivateVPN and getting your refund:

1. Log in to your account. Go to privatevpn.com and sign in using your email address and the password you created when registering.
   This will bring up a pop-up where you can enter your login details
2. Open the support page. Click the Support button, then on the Support page, click Contact Us.
   Clicking it will bring up the live chat pop-up
3. Cancel and request a refund. On the chat window, click on Chat with us, then select Support. Say that you would like to cancel and request a refund. You’ll be connected to an agent who will ask you a few questions (including your reason for canceling). You can also cancel by emailing the support team directly and requesting a refund. Don’t forget to provide your reason for canceling in the email.
   It took me under 2 minutes to be connected to a human agent
4. Await confirmation. PrivateVPN says it tries to provide email confirmation within 24 hours. I received mine within the hour.
5. Get your refund. Once your refund request has been processed, you should get your money back within 5 business days. I received mine after 4 days.

How To Cancel PrivateVPN and Get a Refund on iOS and Android

PrivateVPN handles offers directly on its website. To cancel your purchase and get a refund, contact customer support by following the steps outlined above. If you cancel within the 30-day guarantee period, you’ll get a full refund.

Note that if you signed up for PrivateVPN on mobile, it’s possible to cancel your purchase on the Google Play Store or Apple App Store. However, you won’t get a refund if you cancel through mobile app stores. Therefore, be sure you cancel directly on PrivateVPN’s website if you want to be eligible for a refund.

Best PrivateVPN Alternatives in 2025

Here's a quick table showing how PrivateVPN compares against other top VPNs in terms of price, server network, supported device connections, and the money-back guarantee period. This will help you make an informed choice about the best PrivateVPN alternative for you.

1. ExpressVPN — Impressive Speeds to Stream in HD From Anywhere

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested June 2025

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try ExpressVPN >

www.expressvpn.com

ExpressVPN is the fastest PrivateVPN alternative, making it a great choice for data-intensive activities like streaming and gaming without lag. My average download speed dropped by only 3% during tests on nearby servers (I got 114.03Mbps from a base connection of 118.1Mbps). ExpressVPN also works reliably well with popular streaming platforms with tough geoblocks, like Netflix and Hulu. So, accessing and streaming content from anywhere without interruption is possible.

What you do online while connected to ExpressVPN remains secure with AES 256-bit encryption, the same level of security used by banks and the US military. Its Network Lock kill switch keeps your personal data safe by preventing accidental leaks if the VPN connection drops unexpectedly. While I never had reliability issues, I tried overloading my laptop with background tasks to crash it. ExpressVPN immediately cut my internet connection, so I would never be online without protection.

2. CyberGhost — Specialty Servers Tailored for All Your Favorite Online Activities

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try CyberGhost VPN >

www.cyberghostvpn.com

CyberGhost has servers dedicated to streaming, gaming, and torrenting. This takes the guesswork out of choosing the right VPN server. During my test, I only had to click For streaming to find and connect to popular platforms. The CyberGhost team frequently tests and updates these servers for a reliable experience. For example, with various servers optimized for Netflix, it's possible to access most libraries without issues and stream from anywhere.

I don’t recommend its short-term options, as they’re more expensive and only offer a 14-day guarantee period. However, you can use CyberGhost free for up to 45 days with its money-back guarantee on long-term options. Like ExpressVPN, it has 24/7 live chat support if you want to cancel and get a full refund.

3. Private Internet Access (PIA) — Unlimited Connections to Cover All Your Devices

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try Private Internet Access >

www.privateinternetaccess.com

PIA is ideal if you have many devices or a large household, as you can connect all your devices. I tested PIA by connecting 12 devices at once and got the same seed loss (7% average) as when I only used one device. This is in part thanks to PIA's massive server network, which prevents congestion due to overcrowding. With many servers worldwide, PIA enables HD streaming from anywhere.

If you’re new to VPNs, you might find the PIA's advanced customization options overwhelming. Thankfully, PIA's settings come pre-configured for most online activities, like secure streaming and browsing. So, you can just connect to a server for immediate online safety.

Our Methodology for Testing VPN Alternatives to PrivateVPN

I looked at several key features when coming up with this list of the best PrivateVPN alternatives. I prioritized VPNs with fast speeds, excellent security, and native apps for all popular devices and operating systems. I also focused on VPNs with trustworthy money-back guarantees that allow you to try them without risk.

To learn more about how we evaluate VPNs to find the best ones for you, take a look at our methodology page. Here, you’ll find more detailed information about all the tests our global team of experts perform to provide you with up-to-date information.

FAQs on Canceling PrivateVPN

Can I reactivate my PrivateVPN option after canceling?

To reactivate PrivateVPN after you cancel, you have to wait for your current offer to expire and then manually purchase a new offer. Before getting a new PrivateVPN option, you might want to try some PrivateVPN alternatives with reliable money-back guarantees to see if they meet your needs better.

How long does it typically take for PrivateVPN to issue a refund?

A PrivateVPN refund typically takes 5 to 7 working days, though you could get your money faster. After getting your refund, consider trying another reliable VPN to safeguard your online activities. Abandoning VPNs altogether will leave your data vulnerable to hackers and online snoops.

How do I contact PrivateVPN’s customer service?

Simply click on the Live Chat button at the bottom right of the PrivateVPN homepage and click on Chat with us. This option allows you to chat with a live agent who will help you with most issues, including how to cancel your PrivateVPN purchase. You can also contact PrivateVPN’s support via email.

Does PrivateVPN offer refunds on cryptocurrency payments?

No, PrivateVPN doesn’t offer refunds on cryptocurrency payments. However, some PrivateVPN alternatives, like ExpressVPN, refund cryptocurrency payments if you cancel within the guarantee period. Your refund amount will be based on the cryptocurrency's exchange rate at the time of your purchase.