SpyOff VPN Review 2019 - Keep This in Mind Before Buying

SpyOff VPN is a new kid on the block, but it’s made a name for itself in rapid fashion. However, I'll just get to this point now (covered in more depth below): customer support leaves a lot to be desired. There are some downfalls there, so you may want to consider a more consistent provider like ExpressVPN or Surfshark.

It brings a ton of functionality at a very reasonable price, and its status as a “fresh face” has so far allowed it to fly under VPN blacklists while offering outstanding privacy, security, and accessibility. Even better, it can unblock Netflix.

It’s not all sunshine and roses, though. SpyOff is a shining example of a VPN that emphasizes on the technical side of things, leaving something to be desired in other areas.

Don’t worry — we’ll go over all the important bits. But first, the strengths.

SpyOff supports three essential VPN protocols — PPTP, L2TP, and, most importantly, OpenVPN. It’s compatible with all major operating systems, and you can even install it on your router or gaming console.

This VPN’s connectivity is up there with the best of them. Sporting over 390 servers in 21 locations, it makes roughly 14,000 IP addresses available to you at any given time. The best part? You have unlimited switches between servers.

SpyOff has Starter and Premium plans. The naming implies a distinction in the level of service. In reality, you get the full package no matter the subscription type. The only difference is in runtime — and the fact that Premium is often the cheaper option in the long term.

Thanks to its massive IP range, SpyOff’s is very useful for content unblocking. Although there are no dedicated servers and static IPs, our unblocking tests were successful across the board — even with notoriously tricky platforms (ahem Netflix). Let’s put it this way: geographical restrictions won’t be an issue. But, other leading vendors have even more to offer when it comes to streaming. Our #1 recommended VPN, NordVPN, unblocks Netflix, has dedicated servers and IP addresses, and offers speeds that are hard to beat.

You won’t be strapped for speed with this VPN, either — another strong point of SpyOff is that it doesn’t hinder your connection. Sure, there’s the unavoidable increase in ping, but download/upload speeds remained impressive in the USA, Hong Kong, Australia, and the UK.

In fact, our tests showed an increase in download for some regions and better upload on mobile with SpyOff active. Of course, we expect nothing less from a provider advertising itself as “the fastest VPN alive.”

When it comes to your internet security, SpyOff has you covered with a tried-and-true no-logs policy — your data isn’t at risk of being stored with this VPN.

On top of that, it has a kill switch for the occasional connection drop, so there’s no need to worry about accidental info leaks.

With its excellent performance, SpyOff would easily be a top pick in our book. But there are a couple of major drawbacks.

One of them is the unintuitive client. SpyOff works like a charm once it’s configured, but achieving that takes quite a bit of skill and time. We can see how it can be discouraging for some — SpyOff offers great value with a host of splendid features, but newcomers looking for a “plug-and-play” VPN will have their work cut out for them, to say the least.

The other issue we had was the lagging support. SpyOff is a lightning-fast VPN, but not when addressing customers. We asked fairly straightforward questions via email and ticket, and responses still took over 24 hours. That’s without mentioning the lacking quality of the answers and the somewhat careless handling of issues.

For example, after deciding to test out the 30-day money-back guarantee (which is a great extra to have), we were initially refused a refund. After some back-and-forth discussion, customer support apologized for misreading our emails and the matter was resolved. However, it still took a tad too much time and effort for a process that should be over and done in a matter of minutes.

In conclusion, SpyOff is a very capable VPN performance-wise. With a bit of work on the client and adequate customer support, it can become an all-around powerhouse. We recommend it to experienced users looking for a good deal on a long-term VPN, but there are better alternatives for the novice crowd. If you get flustered with the company's customer support, a reliable choice may be Surfshark or ExpressVPN.

If you want to enjoy top-notch customer service and reliable, speedy streaming, why not check out our top picks for the best VPNs for Netflix?