TorGuard Review by our expert: Safely access blocked and restricted sites
Rating ?
4.4 / 5.0
Features 4.4 / 5.0
Ease of Use 4.4 / 5.0
Pricing 3.7 / 5.0
Reliability & Support 4.5 / 5.0

TorGuard might be considered a little pricey compared to other VPN services in the market, however, the level of security and the countless features it provides makes it worth the money. Starting off with its security standards, TorGuard uses military-grade encryption (BF CBC...

updated: Jan 4, 2019
TorGuard User Reviews
3.6
Anonymous
Jan 4, 2019
  •  5
Great product

Have been using VPN's for many years now.I have tried a lot , but for the past few years I am pretty happy with tor-guard. Good service, responsive help-desk, good pricing and you also get an anon emailbox of 10MB for free with your subscription. When longer customer you also get good discount ;)


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    Philip
    •  5
    Great vpn for streaming, support and features

    After trying many very good vpn products I settled on TorGuard with a private IP. A bit pricey, but everything just worked. Support was great and the app on Android TV/ FireTV, etc... allows you to select apps which you wish to bypass the VPN. It auto starts at boot time, is reasonably fast, very stable, etc... Their iOS app is excellent. This is the simplest app I have used for streaming, and by far the best. To be fair, this evaluation assume you use a private ip which then increases the cost.


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      Anonymous
      •  2
      No refund!

      Be aware they don't give refund!, before i made the purchase they offered 7 days refund but after the purchase on the first day of subscription i made a request for a refund and they say they cannot because the refund abuse is currently being attempted by many users? Why they misleading people that they offer 7 days refund? Be aware that TorGuard doesn't offer refund!


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        Compare TorGuard with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 50
        Number of servers 3000
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - TorGuard 4.4 / 5.0

        The process of downloading and installing the TorGuard application is simple and straightforward. Once you successfully created your account, just follow the steps to download, install, and use the application.

        1. Download the TorGuard program.

        2. Once the download is complete, open your “Downloads” folder, click on the file and select “Run”.

        3. Go through the standard procedure of the setup wizard and then click on “Finish”

        4. From your Desktop, double-click on the TorGuard icon to open the program

        5. From the main section of the program, click to open the drop-down menu to select the country you wish to connect to a server in, select the server you want to connect to and then click on “Connect”

        6. To connect to the server, you need to enter your username and password. (You need to do this every time you want to connect.)

        7. All the information about the selected server will appear alongside its status appearing as “Connected.” Simply click on “Disconnect” at the bottom of the application window to disconnect.

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        Pricing 3.7 / 5.0
        Annually
        $5.00 /month
        Semi Annual
        $5.00 /month
        Quarterly
        $6.66/month

        TorGuard offers 4 different services: Anonymous VPN, anonymous proxy, business VPN, and private Email service.

        Anonymous VPN is their standard VPN package. You can add extra features, like a Dedicated IP or Streaming IP, but the main package does the job. If you have a specific task you want to achieve with this VPN, we suggest you consult their live chat.

        The proxy service is the cheapest, and it comes unlimited bandwidth, unlimited speed, more than 2000 elite proxy IP’s in over 50 countries, Fast SOCKS5 proxy servers in over 8 countries, up to 5 simultaneous connections, and SOCKS5 + HTTP/SSL proxy support.

        The private Email service has a free version and a premium version. The free service comes with the VPN, and it only offers 10 MB of offshore email storage. The paid service includes unlimited offshore email storage, secure G/PGP email encryption, end-to-end security and protection, no advertisements or marketing, and forward secrecy. The premium VPN service is the priciest service among them all, but it’s still relatively affordable, especially if you get the annual subscription.

        The business VPN comes in 4 different packages: Starter, Small, Medium, and Enterprise. The Starter plan includes unlimited bandwidth, unlimited speed, access to more than 3000 servers in over 50 countries, up to 10 VPN user package, up to 10 encrypted email accounts, dedicated VPN management portal, 24/7 dedicated account manager.

        The Small business package includes the same features included in the Starter plan; except that it provides up to 15 VPN user package and up to 15 encrypted email accounts.

        The Medium business package also includes the same features, but it provides up to 20 VPN user package and up to 20 encrypted email accounts.

        Finally, the Enterprise package has a custom cost depending on many factors that can be discussed with TorGuard's support team. Same features are included in addition to providing the user company with more than 50 additional sub-accounts, and more than 100 encrypted email accounts.

        In all packages, TorGuard provides their new subscribers with a 7-day money back guarantee period in case users are not fully satisfied with the service.

        TorGuard accepts both standard and anonymous payment options including; credit card, Paypal, Cashu, AliPay, Bitcoin, Litecoin, and Crypto.

        Reliability & Support 4.5 / 5.0

        TorGuard has one of the most responsive live chat customer support team we have come across so far. When we contacted them and asked a few questions about the service, their response was almost instant, informative, and to the point. They also have a ticketing system which has an SLA response time of 24 hours, but usually responds within an hour via email. TorGuard also has an official Facebook page; however, it will only allow you to call their toll-free number through it and not send any messages. The toll-free number but can only be called from within the US, leaving only live chat and email viable options for those outside of the U.S.

        The Bottom Line
        Ariel Hochstadt
        (Ex-Google, International tech speaker)
        A VPN, proxy, and private email service all in one place

        TorGuard provides users with a massive network of servers (more than 3000!) in over 50 countries. Even though many might see the service as a bit costly at first, when you take a closer look at the countless features, not to mention the quality of the services, you realize that it is well worth the price. And for those concerned with protecting the payment process, TorGuard accepts anonymous payment options, such as Bitcoin and Crypto.

        TorGuard
        4.4 / 5.0
        Detailed expert review of TorGuard
        Ariel Hochstadt
        (Ex-Google, International tech speaker)

        TorGuard might be considered a little pricey compared to other VPN services in the market, however, the level of security and the countless features it provides makes it worth the money.

        Starting off with its security standards, TorGuard uses military-grade encryption (BF CBC, AES 128-bit, AES 256-bit) to secure its entire network of servers. It supports multiple security protocols including OpenVPN, PPTP, L2TP/IPSec, SSTP, and IKEv2.

        In addition, TorGuard has a Stealth VPN feature that is optimized to bypass Deep Packet Inspections (DPI) which comes in handy in China or other countries that block VPNs.

        The Stealth connection uses OpenVPN, SSTP, and SSL tunneling, so you don’t have to compromise your security to bypass a VPN block.

        TorGuard does have a kill-switch, which is a good security tool to have.

        Just as well, the VPN service has built-in IP/DNS/WebRTC leak protection as well as an obfuscation feature.

        Moving on to privacy, Torguard is based in the US, one of the five-eyes countries, which, means TorGuard falls under US jurisdiction and its data retention laws.

        However, the VPN is very transparent when it comes to its logging policy as it states clearly which information is kept and why.

        In their policy, the company clearly states that "TorGuard collects personally identifiable information from Users through online forms for ordering products and services. [Torguard] may also collect information about how Users use [the] Web site, for example, by tracking the number of unique views received by the pages of the website or the domains from which Users originate."

        The gathered information, as per the privacy policy, is not enough to give away your online identity and activities.

        Torguard offers unlimited bandwidth and data transfer. When we tested its speed on several different servers, the results were pretty impressive. Unfortunately, despite the speed test result, TorGuard wasn’t able to access Netflix or BBC iPlayer. However, users can access other streaming sites including Hulu.

        Moreover, TorGuard supports P2P sharing/torrenting. The TorGuard network of servers is one of the biggest compared to its competitors, consisting of over 3000 servers located in more than 50 countries.

        However, where TorGuard falls short is its intuitiveness and customer support. TorGuard is a fantastic VPN, but it is not for beginners. You have to manually choose your encryption and protocol settings, moreover, you need to log in every time you want to connect to a server. It's not the worst thing, but it's frustrating if you need to try out a few servers within a short period of time.

        As for customer support, TorGuard has three main channels: 24/7 live chat, tickets, and a phone number. The live chat is very responsive, but for technical questions, they might ask you to open a ticket. The ticketing method takes up to 24 hours via email, but we got a response within a few hours. The only problem with this is if their response does not solve your query, you need to wait another couple of hours until you'll hear from them again.

        The toll-free number is a nice addition, but it’s only available to those located within the US.

        TorGuard provides its subscribers the ability to connect to up to 5 simultaneous devices with each subscription. Unlike other VPN providers, TorGuard also gives the option to add additional connections for $3 per connection.

        TorGuard lets you pay with several options, and while it doesn’t offer free trials, it has a 7-day money back guarantee. However, come prepared with a good reason why you want to cancel your subscription. We had to talk with them via the ticketing system a few times before they granted us the refund.

        Overall, while there might be a few small places where TorGuard could improve, their VPN comes highly recommended.

        • Unlimited Bandwidth and Speed
        • Up to 5 simultaneous connections with the ability to add more connections for $3 per additional connection
        • Multiple security protocols supported Stealth VPN
        • 3000+ servers in more than 50 countries
        • 24/7 Live chat customer support
        • Get started with TorGuard now
        Money Back Guarantee (Days): 30
        Mobile app:
        Devices per license: 5
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