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How to Close Your ExpressVPN Account & Get a Refund (2021)

ExpressVPN is one of my most frequently recommended services, but I understand that it isn’t right for everyone. That’s why I tested its 30-day money-back guarantee to make sure you can quickly and easily get a full refund if you don’t love this VPN. I had no problems getting my money back.

Canceling because ExpressVPN is too expensive? It becomes a lot more affordable if you sign up for a longer plan, so make sure you’re getting the best value before you go.

Canceling because ExpressVPN is too complicated? CyberGhost is a brilliant alternative if you’re looking for a VPN that’s a bit more simple and user-friendly. Its yearly plan is also cheaper than ExpressVPN’s, and the money-back guarantee is a lengthy 45 days.

Quick Guide – How to Cancel ExpressVPN and Request a Refund

  1. Go to expressvpn.com and sign in to your account.
  2. Once logged in to your Dashboard, click Manage subscription settings.
  3. Select Turn off automatic renewal.
  4. Once auto-renewal is disabled, contact customer support to request your refund via the email ticket system.
  5. After your request processes, you should receive your refund within five to seven business days.
  6. To avoid being vulnerable online, consider an alternative VPN that’s better suited to your needs.

Step-By-Step Guide to Canceling Your ExpressVPN Account

ExpressVPN gives you a 30-day money-back guarantee that you can use to test the service. At the end of your 30 days, if you’re not completely satisfied with the VPN, you can cancel your account and claim your refund by contacting customer support via email. Just remember to cancel your automatic payments first to prevent additional charges.

Step 1 – Log In to the ExpressVPN Site

You can’t claim your refund in the ExpressVPN app, so you need to go to expressvpn.com and log in to your account.


Step 2 – Cancel Automatic Renewal

In your Dashboard, click Manage subscription settings under Subscription.


Click Turn off automatic renewal.


You’ll be asked if you’re sure you’d like to turn off automatic payments. When prompted, click the button that says I have an issue and don’t want to keep using ExpressVPN. Then click Skip.


Finally, click Stop my service on the expiration date.


Step 3 – Confirm Auto-Renewal Cancellation

You should be automatically redirected to your Dashboard. Under Subscription, you should now see a button that says Turn On Automatic Renewal. This means you have successfully stopped any future automatic payments.


Step 4 – Contact Customer Support

You now need to contact customer support via email to request your refund. In the bottom right of your Dashboard screen, click the blue button that says Need help? Contact us.


Fill out the form with your email address and your refund request.


Step 5 – Refund Request Successful!

I received a response to my email request in less than 10 minutes, confirming that my refund request had been forwarded and asking me to allow a few business days for it to be processed. Once your request is processed, you will get your full subscription payment back within a further five to seven working days. I received mine on the seventh day.

I canceled my ExpressVPN Subscription – Now What?

A VPN is vital for staying safe online and protecting your privacy, so it’s not a good idea to be without one for long. ExpressVPN might not have been right for you, but there’s a VPN out there that is!

I’ve put together a list of the best alternatives to ExpressVPN. Each one has its unique benefits, so you’re sure to find one that suits your needs. Choose one today to make sure you stay protected online and get back to unrestricted streaming, torrenting, and browsing as soon as possible.

Best Alternative to ExpressVPN

CyberGhost – User-Friendly Apps for Easy Streaming

  • 6,800+ servers in 90 countries
  • Streaming-optimized servers
  • Superfast speeds
  • Ad, tracker, and malware blocker
  • Connect 7 devices at once
  • 45-day money-back guarantee
  • Works with: Netflix, BBC iPlayer, Vudu, Sky TV, Crunchyroll, HBO GO, Sling TV
  • Compatible with: macOS, iOS, Windows, Android, Firefox, Linux, Chrome, routers

May 2021 Deal: CyberGhost is currently offering 83% off its most popular plan! Take advantage of this offer now and save more on your CyberGhost subscription.

If you found ExpressVPN’s settings too complicated, CyberGhost is a good alternative. You can customize its settings if you want to, but you can also just connect and go. It’s a user-friendly option if you’re new to VPNs.

I tested its apps on a range of my own devices (CyberGhost lets you connect a generous 7 devices at the same time). Each app was lightweight, clean, and intuitive. I had no problem installing the apps, navigating the settings, and getting started.

Streaming was similarly easy. CyberGhost has streaming-optimized servers labeled according to which streaming service they can unblock. For example, I searched “Netflix” and was presented with a list of servers that can unblock Netflix in different regions.

I was also able to unblock HBO GO, BBC iPlayer, Vudu, and several others.

I was thrilled to enjoy buffer-free streaming with each of these providers. CyberGhost has a huge server network of 6,800+ servers in 90 countries, and with that network comes excellent speeds.

I ran speed tests on servers in the UK, the US, France, Brazil, and a server local to me in Australia.

CyberGhost didn’t increase my speed, but it’s still fast. My local AU server decreased my speeds by just 4%. The slowest download speed I recorded was on the US server I chose through manual connection. That gave me a 61% drop in speed. However, 7.81 Mbps is still faster than the 5 Mbps Netflix requires for HD streaming.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 19.93 Mbps 18.80 Mbps
Quick connect UK server 268 ms 14.60 Mbps 5.57 Mbps
Manual connect UK server 312 ms 13.20 Mbps 5.50 Mbps
Quick connect US server 183 ms 9.63 Mbps 12.70 Mbps
Manual connect US server 210 ms 7.81 Mbps 11.29 Mbps
Quick connect FR server 298 ms 16.50 Mbps 0.51 Mbps
Quick connect BR server 355 ms 10.20 Mbps 6.52 Mbps
Quick connect AU server 13 ms 19.10 Mbps 11.90 Mbps

After my speed tests, I delved into CyberGhost’s privacy policy and security. I was pleased to find that CyberGhost operates a strict no-logs policy. It doesn’t store any information about your activity while connected to the VPN, so you get complete anonymity online.

It also passed all my leak tests, with no IP or DNS leaks detected. It uses 256-bit AES encryption to hide your traffic and has an automatic kill switch, which is useful if you don’t want to spend time configuring complicated security settings.

However, I was disappointed that this kill switch feature isn’t available on mobile devices. If you’re looking for a completely secure VPN for mobile, you might be better off just staying with ExpressVPN.

Fortunately, CyberGhost’s ad, tracker, and malware blocker is available across all platforms. You’re protected from malicious sites, snooping trackers, and annoying popups. During my test, it blocked a suspicious website and alerted me that my device could be in danger.

There’s a 24/7 live chat available if you need help with any of CyberGhost’s features. You also get a long 45-day money-back guarantee to try all of them out for yourself.

Want to know more? Explore our CyberGhost review to see the full results of our research and testing.

Try CyberGhost Now!

Bottom Line

I personally enjoy using ExpressVPN for its lightning-fast speeds and watertight security, but I understand that it’s not always the best choice for everyone. Even with the latest ExpressVPN discounts, the service isn’t the cheapest available.

You don’t have to stick with a subscription you don’t want thanks to ExpressVPN’s 30-day money-back guarantee. I found its refund process to be quick, smooth, and reliable.

Once you’ve got your ExpressVPN refund sorted, it’s time to pick a VPN that’s right for you. If you’re new to VPNs and looking for a simple service that you can connect to quickly and easily, go for CyberGhost instead. It’s super user-friendly, reliable, and secure – plus, you can usually get money off with its frequent deals. Also, its fast speeds make it ideal for streaming.

Looking for a VPN for torrenting rather than streaming? CyberGhost also supports P2P traffic and made it on to our list of the top 10 VPNs for torrenting safely.

It is also featured on our rundown of the best VPNs for gaming and the best VPNs for Netflix.

To summarize, the best alternative to ExpressVPN in May 2021 are …

Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

About the Author

Carli is an experienced technology writer. She enjoys researching the latest developments in cybersecurity and believes in digital freedom.

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