How to Close Your ExpressVPN Account & Get a Refund (2020)

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How to Cancel ExpressVPN and Get a Refund

ExpressVPN is one of my most frequently recommended services, but I understand that it isn’t right for everyone. That’s why I tested its 30-day money-back guarantee to make sure you can quickly and easily get a full refund if you don’t love this VPN. I had no problems getting my money back.

Canceling because ExpressVPN is too expensive? It becomes a lot more affordable if you sign up for a longer plan, so make sure you’re getting the best value before you go.

Canceling because ExpressVPN is too complicated? CyberGhost is a brilliant alternative if you’re looking for a VPN that’s a bit more simple and user-friendly. Its yearly plan is also cheaper than ExpressVPN’s, and the money-back guarantee is a lengthy 45 days.

Alternatively, if you want a service that’s even faster than ExpressVPN, choose NordVPN. It’s the fastest VPN I’ve tested, easy to use, and has plenty of affordable subscription options with a 30-day money-back guarantee.

Quick Guide – How to Cancel ExpressVPN and Request a Refund

  1. Go to expressvpn.com and sign in to your account.
  2. Once logged in to your Dashboard, click Manage subscription settings.
  3. Select Turn off automatic renewal.
  4. Once auto-renewal is disabled, contact customer support to request your refund via the email ticket system.
  5. After your request processes, you should receive your refund within five to seven business days.
  6. To avoid being vulnerable online, consider an alternative VPN that’s better suited to your needs.

Step-By-Step Guide to Canceling Your ExpressVPN Account

ExpressVPN gives you a 30-day money-back guarantee that you can use to test the service. At the end of your 30 days, if you’re not completely satisfied with the VPN, you can cancel your account and claim your refund by contacting customer support via email. Just remember to cancel your automatic payments first to prevent additional charges.

Step 1 – Log In to the ExpressVPN Site

You can’t claim your refund in the ExpressVPN app, so you need to go to expressvpn.com and log in to your account.

Step 2 – Cancel Automatic Renewal

In your Dashboard, click Manage subscription settings under Subscription.

Click Turn off automatic renewal.

You’ll be asked if you’re sure you’d like to turn off automatic payments. When prompted, click the button that says I have an issue and don’t want to keep using ExpressVPN. Then click Skip.

Finally, click Stop my service on the expiration date.

Step 3 – Confirm Auto-Renewal Cancellation

You should be automatically redirected to your Dashboard. Under Subscription, you should now see a button that says Turn On Automatic Renewal. This means you have successfully stopped any future automatic payments.

Step 4 – Contact Customer Support

You now need to contact customer support via email to request your refund. In the bottom right of your Dashboard screen, click the blue button that says Need help? Contact us.

Fill out the form with your email address and your refund request.

Step 5 – Refund Request Successful!

I received a response to my email request in less than 10 minutes, confirming that my refund request had been forwarded and asking me to allow a few business days for it to be processed. Once your request is processed, you will get your full subscription payment back within a further five to seven working days. I received mine on the seventh day.

I canceled my ExpressVPN Subscription – Now What?

A VPN is vital for staying safe online and protecting your privacy, so it’s not a good idea to be without one for long. ExpressVPN might not have been right for you, but there’s a VPN out there that is!

I’ve put together a list of the best alternatives to ExpressVPN. Each one has its unique benefits, so you’re sure to find one that suits your needs. Choose one today to make sure you stay protected online and get back to unrestricted streaming, torrenting, and browsing as soon as possible.

Best Alternatives to ExpressVPN

1. NordVPN – Best All-Around VPN for Speed, Security, and Streaming

NordVPN Devices

  • 5,400+ servers in 59 countries
  • Fastest VPN
  • SmartPlay for smooth streaming
  • Ad and malware blocker
  • 6 simultaneous connections
  • 30-day money-back guarantee
  • Works with: Amazon Prime Video, Netflix, BBC iPlayer, HBO GO, Hulu, Sling TV, Disney+
  • Compatible with: Chrome, Firefox, macOS, Windows, Linux, Android, iOS, routers

ExpressVPN is fast, but NordVPN is even faster. In our recent speed tests, NordVPN came out on top as the fastest VPN we’ve ever tested.

I ran seven of NordVPN’s servers through my own speed tests to see if I could replicate these results. I was thrilled to see that NordVPN not only matched my base speed AU connection but actually improved my speeds. My colleagues around the world also tested most of NordVPN’s remaining 5,400 servers throughout 59 countries and were similarly happy with their results.

NordVPN helped me bypass throttling by my internet service provider, allowing me to enjoy a much faster connection than I would have had otherwise. The quick-connect UK server on the other side of the world from me nearly doubled my download speed from 7.39 Mbps to 13.76 Mbps. My local quick connect server gave me a download speed of up to 19.83 Mbps.

Connection Ping Download Speed Upload Speed
Base speed AU connection 45 ms 7.39 Mbps 18.82 Mbps
Quick connect UK server 305 ms 13.76 Mbps 10.20 Mbps
Manual connect UK server 412 ms 11.29 Mbps 9.10 Mbps
Quick connect US server 177 ms 18.12 Mbps 13.57 Mbps
Manual connect US server 269 ms 17.29 Mbps 12.90 Mbps
Quick connect FR server 290 ms 14.80 Mbps 0.97 Mbps
Quick connect BR server 350 ms 19.63 Mbps 2.39 Mbps
Quick connect AU server 13 ms 19.83 Mbps 11.04 Mbps

That’s more than fast enough to watch Netflix in high definition, even on multiple devices at the same time. And since NordVPN gives you up to 6 simultaneous device connections, you’ll be able to do just that. I downloaded NordVPN apps on a few of my devices and found the installation process simple and the apps easy to use.

I put NordVPN’s SmartPlay feature to the test to see how many streaming sites it can unblock. NordVPN designed SmartPlay to bypass streaming geoblocks while still maintaining lightning-fast speeds – meaning no buffering.

I was able to access content on several Netflix and Amazon Prime Video regions, as well as BBC iPlayer, HBO GO, and more.

I also tested NordVPN’s security measures to make sure it gives you maximum security, anonymity, and privacy. I found out that it uses the highest encryption level, AES 256-bit, to make your traffic unreadable to anyone who might try to intercept it.

I ran several servers through DNS and IPv6 leak tests and couldn’t detect any leaks. That means identifying information, like your IP address and DNS requests, isn’t visible to third parties. NordVPN’s kill switch also kicks in to safeguard this information if you lose connection to the VPN.

CyberSec security software blocks malware and ads. It protects you from suspicious links and websites, and you don’t get interrupted by annoying advertising or popups. I was able to watch YouTube and browse Facebook ad-free.

To make sure it doesn’t log or pass on any of your data, I questioned NordVPN’s customer support team and found out that the VPN operates a strict no-logs policy.

Its 24/7 live chat was easy to access and the response was prompt and helpful.

Want to try NordVPN before committing? There’s a 30-day money-back guarantee so you can test it risk-free.

Want to know more? Explore our NordVPN review to see the full results of our research and testing.

Get 68% off NordVPN by signing up today

Try NordVPN Now!

2. CyberGhost – User-Friendly Apps for Easy Streaming

  • 6,000+ servers in 90 countries
  • Streaming-optimized servers
  • Superfast speeds
  • Ad, tracker, and malware blocker
  • Connect 7 devices at once
  • 45-day money-back guarantee
  • Works with: Netflix, BBC iPlayer, Vudu, Sky TV, Crunchyroll, HBO GO, Sling TV
  • Compatible with: macOS, iOS, Windows, Android, Firefox, Linux, Chrome, routers

If you found ExpressVPN’s settings too complicated, CyberGhost is a good alternative. You can customize its settings if you want to, but you can also just connect and go. It’s a user-friendly option if you’re new to VPNs.

I tested its apps on a range of my own devices (CyberGhost lets you connect a generous 7 devices at the same time). Each app was lightweight, clean, and intuitive. I had no problem installing the apps, navigating the settings, and getting started.

Streaming was similarly easy. CyberGhost has streaming-optimized servers labeled according to which streaming service they can unblock. For example, I searched “Netflix” and was presented with a list of servers that can unblock Netflix in different regions.

I was also able to unblock HBO GO, BBC iPlayer, Vudu, and several others.

I was thrilled to enjoy buffer-free streaming with each of these providers. CyberGhost has a huge server network of 6,000+ servers in 90 countries, and with that network comes excellent speeds.

I ran speed tests on servers in the UK, the US, France, Brazil, and a server local to me in Australia.

CyberGhost didn’t increase my speed like NordVPN, but it’s still fast. My local AU server decreased my speeds by just 4%. The slowest download speed I recorded was on the US server I chose through manual connection. That gave me a 61% drop in speed. However, 7.81 Mbps is still faster than the 5 Mbps Netflix requires for HD streaming.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 19.93 Mbps 18.80 Mbps
Quick connect UK server 268 ms 14.60 Mbps 5.57 Mbps
Manual connect UK server 312 ms 13.20 Mbps 5.50 Mbps
Quick connect US server 183 ms 9.63 Mbps 12.70 Mbps
Manual connect US server 210 ms 7.81 Mbps 11.29 Mbps
Quick connect FR server 298 ms 16.50 Mbps 0.51 Mbps
Quick connect BR server 355 ms 10.20 Mbps 6.52 Mbps
Quick connect AU server 13 ms 19.10 Mbps 11.90 Mbps

After my speed tests, I delved into CyberGhost’s privacy policy and security. I was pleased to find that CyberGhost operates a strict no-logs policy. It doesn’t store any information about your activity while connected to the VPN, so you get complete anonymity online.

It also passed all my leak tests, with no IP or DNS leaks detected. It uses 256-bit AES encryption to hide your traffic and has an automatic kill switch, which is useful if you don’t want to spend time configuring complicated security settings.

However, I was disappointed that this kill switch feature isn’t available on mobile devices. If you’re looking for a completely secure VPN for mobile, you might be better off with NordVPN.

Fortunately, CyberGhost’s ad, tracker, and malware blocker is available across all platforms. You’re protected from malicious sites, snooping trackers, and annoying popups. During my test, it blocked a suspicious website and alerted me that my device could be in danger.

There’s a 24/7 live chat available if you need help with any of CyberGhost’s features. You also get a long 45-day money-back guarantee to try all of them out for yourself.

Want to know more? Explore our CyberGhost review to see the full results of our research and testing.

Get 79% off  a CyberGhost subscription

Try CyberGhost Now!

3. Surfshark – Affordable Service With Unlimited Devices

  • 1,700+ servers in 63countries
  • Unlimited simultaneous connections
  • CleanWeb ad blocking and malware protection
  • Fast server speeds
  • 30-day money-back guarantee
  • Works with: Disney+, Sling TV, Netflix, BBC iPlayer, Hulu, HBO GO, Showtime
  • Compatible with: Windows, macOS, iOS, Android, Linux, Chrome, Firefox, routers

If you were put off by ExpressVPN’s slightly higher cost, Surfshark is one of the most affordable VPNs I’ve tested, especially if you opt for its long-term, 24-month plan.

With your subscription, Surfshark gives you an Unlimited number of simultaneous connections – meaning you get even better value for your money.

You can install and use Surfshark on as many devices as you like, all at the same time, with no drop in performance. I tested this on a range of devices and found Surfshark’s apps responsive and easy to use.

Since Surfshark is a smaller and less expensive VPN, it does have a smaller server network –1,700+ servers in 63countries. That is significantly fewer than NordVPN or CyberGhost, but the network still gives you good global coverage and high speeds.

I speed-tested five different servers, including my local Australian quick connect server. Surfshark doesn’t give you international quick connect, so you need to search for the server you want to connect to manually.

My speeds were consistently good across Surfshark’s network. I was particularly impressed that connecting to a server in a country as far away as the UK only gave me an 11% drop from my base connection speed.

Connection Ping Download Speed Upload Speed
Base speed AU connection 3 ms 23.39 Mbps 18.72 Mbps
Manual connect UK server 312 ms 20.79 Mbps 19.28 Mbps
Manual connect US server 272 me 18.94 Mbps 9.44 Mbps
Manual connect FR server 336 me 17.08 Mbps 8.77 Mbps
Manual connect BR server 361 ms 19.50 Mbps 11.40 Mbps
Quick connect AU server 20 ms 19.75 Mbps 17.29 Mbps

Reliable speeds like this are good news for unblocking and streaming your favorite movies and shows. I tested Surfshark with Netflix, BBC iPlayer, Hulu, and HBO GO, and was able to unblock each one – all with no buffering or delays.

You can even enjoy ad-free content thanks to Surfshark’s built-in ad, tracker, malware, and phishing blocker. I browsed websites, social media, and YouTube free from ads or popups.

Military-grade encryption ensures no one can hack or monitor your traffic. Surfshark also has an automatic kill switch on all apps that cuts off your connection in the rare event that the VPN goes down. I couldn’t find any DNS or IP leaks during my detection tests, either.

I contacted Surfshark’s 24/7 live chat team to query its no-logs policy. They responded quickly and were very helpful, confirming that the VPN doesn’t log, store, or pass on any of your usage or connection data.

I was also able to confirm that Surfshark offers a 30-day money-back guarantee on all subscriptions.

Want to know more? Explore our Surfshark review to see the full results of our research and testing.

Get Surfshark for 81% off – limited-time deal

Try Surfshark Now!

Bottom Line

I personally enjoy using ExpressVPN for its lightning-fast speeds and watertight security, but I understand that it’s not always the best choice for everyone. Even with the latest ExpressVPN discounts, the service isn’t the cheapest available.

You don’t have to stick with a subscription you don’t want thanks to ExpressVPN’s 30-day money-back guarantee. I found its refund process to be quick, smooth, and reliable.

Once you’ve got your ExpressVPN refund sorted, it’s time to pick a VPN that’s right for you. If you want something faster and better for streaming, I suggest you try NordVPN. It’s my favorite all-around VPN and offers the same level of service as ExpressVPN for a lower price tag.

If you’re new to VPNs and looking for a simple service that you can connect to quickly and easily, go for CyberGhost instead. It’s super user-friendly, reliable, and secure – plus, you can usually get money off with its frequent deals.

Looking for a VPN for torrenting rather than streaming? All of the VPNs on my list support P2P traffic and made it on to our list of the top 10 VPNs for torrenting safely.

They are also featured on our rundown of the best VPNs for gaming and the best VPNs for Netflix – that’s what I call three brilliant all-rounders.

To summarize, the best alternatives to ExpressVPN in September 2020 are …

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