BTGuard VPN Review 2019 - Keep This in Mind Before Buying

BTGuard is a small VPN and BitTorrent proxy provider that offers a scaled-back but secure service. Although they do offer a full VPN service, their main focus is providing security and anonymity for torrenting.

BTGuard has a small network of 3 servers in 3 countries: Canada, the Netherlands, and Singapore. Because of their small network, this VPN shouldn’t be your first choice for bypassing content geo-restrictions. However, they do offer unlimited download speeds, strong encryption, and lots of support for torrenting.

Here’s a detailed overview of BTGuard’s features and performance:

Streaming - Does BTGuard Work with Netflix?

BTGuard only has servers in a few select locations and the service doesn’t prioritize bypassing geoblocks.

There are no servers in the US, so BTGuard is unable to unblock US-based streaming sites like Hulu. The same thing goes for the UK and BBC iPlayer.

Regardless of the region, BTGuard was not able to unblock Netflix in any of our tests.

BTGuard Speeds

Unfortunately, BTGuard’s small server network affects the VPN’s connection speed and reliability, especially if you are far away from BTGuard’s three server locations.

We tested each of BTGuard’s server locations with their OpenVPN configuration with a base speed of 70 Mbps. Here were our speed results when connected to the closest server in Canada:

btguardvpn review 1

With the Canadian server’s speeds of 15-20 Mbps, there was a noticeable increase in loading times. The connection was fast enough for casual browsing but not ideal for media-heavy websites and video content.

Connecting to either of the two farther away servers resulted in significantly slower speeds. We averaged less than 5 Mbps for both the Netherlands and Singapore locations.

btguardvpn review 2

Overall, connecting to the closest BTGuard server may result in functional but not ideal download speeds. You will likely have trouble using this VPN for demanding activities like streaming and gaming.

The one upside is that the upload speeds were consistently pretty good across all three locations.

Is BTGuard Good for Torrenting?

BTGuard definitely supports torrenting. This VPN was actually designed with anonymous torrenting as its primary goal. The “BT” in its name actually stands for BitTorrent.

Unlimited torrenting is allowed on any of BTGuard’s servers. The downside is that they have a small server network, which means that we were not very impressed with this VPN’s download speeds.

Security - Is BTGuard Safe?

As we mentioned before, BTGuard offers a simple, scaled-back VPN service that isn’t packed with features but still protects your connection with robust encryption and secure protocols.

Encryption

BTGuard keeps your connection extremely secure with military-grade AES 256-bit encryption. They also allow you to choose between two protocols: OpenVPN and PPTP.

It’s nice to have a choice of protocols, but we would highly recommend sticking with OpenVPN if possible. While some older devices may have trouble supporting it, OpenVPN is widely considered the most secure option.

Meanwhile, PPTP is an older protocol that sometimes gives you better speeds, but is pretty much obsolete when it comes to security compared with other popular protocols.

BTGuard’s VPN also lacks an automatic kill switch, which is something we usually hope for in a VPN that markets itself as a tool for secure, anonymous torrenting.

Does BTGuard Keep Logs?

Although BTGuard’s official website states “No records of usage stored”, their privacy policy makes it clear that they do retain some personal information, but they’re a bit ambiguous about what that includes.

This raises some concerns if your biggest priority is true anonymity, especially considering that BTGuard is based in Canada, well within the jurisdiction of the 5/9/14-Eyes Alliance.

This means that if the Canadian government were to send BTGuard a legal request for information, they would have to comply. This information could then be easily shared with other countries within the intelligence-sharing alliance.

However, BTGuard does state clearly in their privacy policy that they do not collect your real IP address or browsing activity.

Price and Value for Money

BTGuard offers multiple plan lengths to choose from, each with the same features included. You get more value for your money with a longer subscription.

BTGuard does not have a free version or a free trial. They also don’t offer any money-back guarantees on their VPN service.

If you want to try out the service, we recommend that you purchase a one-month subscription so you can see if you like it before you commit to a longer plan.

Is BTGuard Compatible with My Device?

Although BTGuard does not have a dedicated client, the advantage of this is that BTGuard is compatible with every major platform. Their website provides installation guides for how to set up the VPN on each device with either PPTP or OpenVPN.

You can set up BTGuard on as many devices as you would like. However, that doesn’t mean that this is a service for families to share.

BTGuard states that each account is meant for a single user, and they enforce that pretty strictly. If they notice that you are connecting from multiple locations at a single time, they have the right to terminate your account.

BTGuard is compatible with the following devices:

  • Windows
  • MacOS
  • Android
  • iOS
  • Linux

BTGuard Customer Service

The BTGuard website provides some helpful resources for support, including:

  • Step-by-step setup instructions for every major platform
  • Pictures to guide you through the installation process
  • FAQs

Other than these resources, however, we weren’t very impressed with BTGuard’s customer service. There is no 24/7 live chat support or even a phone line to call.

The only way to get in touch with customer support is to submit a ticket through the BTGuard website.

You have the option to submit your ticket to either the sales department for issues related to payments and subscription plans or the support department for technical questions and concerns.

They frequently take three days or longer to respond to a ticket, and if the issue isn’t resolved, then your only option is to submit another ticket and wait again.

While we were impressed by BTGuard’s thorough setup guides, we typically expect more responsive customer support services from a VPN in BTGuard’s price range.

User Experience

If you don’t mind manually setting up your VPN, BTGuard actually makes the process pretty simple. The installation guides on their website are easy to follow and include directions for every major platform.

Since BTGuard doesn’t have a dedicated client, they rely on open-source OpenVPN software. The installation guides provide a link and go over how to install this free software. It’s easy to download from the OpenVPN website and is also available as an app on the Google Play store for Android or through the App Store for iOS.

The downside is that BTGuard doesn’t offer many advanced settings and features that experienced users may be looking for. The fact that you have to reenter your username and password each time you connect to a server can also get frustrating. If you’re used to a dedicated VPN client, you may miss the user-friendly interface.

You get to select your server location as part of the installation process, but after the VPN is set up, your only options are to connect and disconnect the service.

Conclusion

Despite its lack of a dedicated client, BTGuard is easy to install on any major platform and offers strong protection with its secure encryption and OpenVPN support.

If you are looking for a lightweight VPN that offers robust encryption and support for torrenting, BTGuard may be the right fit for you.

However, due to very limited server locations, BTGuard is not a great choice for geo-spoofing. BTGuard’s connection speeds are also likely not fast enough for HD streaming, especially if you aren’t located near one of BTGuard’s servers.

Features Details
Number of countries with servers 3
Number of IP addresses 1000
Does VPN keep logs? Partially
Does VPN include a kill switch? No
Number of devices per license 5
Ease of Use 4.4 / 5.0

BTGuard doesn’t have a dedicated client for any platform. Instead, they rely on third-party open-source OpenVPN software.

To use BTGuard, you have to first download the freely available OpenVPN software for your device. BTGuard’s website provides links to the OpenVPN software as well as simple step-by-step directions for installation.

The process is pretty straightforward if you follow BTGuard’s guide. After installation, it’s easy to select the server you want and connect.

However, the process isn’t nearly as user-friendly as the one-click connect that you can get with a dedicated VPN client.

Pricing 3.0 / 5.0
12 Months
$7.50 /month
6 Months
$8.32 /month
1 month
$9.95/month

BTGuard provides a range of plan lengths to choose from. Each of the plans comes with the same features.

Something to be aware of is that BTGuard does not offer a free trial or a money-back guarantee, so make sure you’re ready to commit to the service before purchasing.

You can pay using:


  • Major credit cards like Visa, Mastercard, Discover, and American Express

  • PayPal

  • Bitcoin for the highest level of anonymity

Reliability & Support 4.3 / 5.0

BTGuard offers easy-to-follow installation guides for every major platform on their website. The guides include pictures of each step, which is a nice touch.

In addition to these guides, you can also browse some FAQs on the website. If you can’t find the answer to your question, your only option is to submit a support ticket on the website.

BTGuard does not offer a live chat or any kind of 24/7 customer service, and it can take up to three days to receive a response to a support ticket.

The Bottom Line
Secure protection and support for torrenting but with a small server network and limited features

If your main priorities are secure encryption and P2P support, this VPN has got you covered. BTGuard also supports OpenVPN, which is great for security.

However, most VPNs at a similar price point offer user-friendly dedicated clients and security features like an automatic kill switch, both of which BTGuard lacks. This VPN is also not able to get past geoblocks on most streaming sites, and the small server network means speeds can get slow.

  • Easy to download and install
  • No logging of usage
  • 256-bit AES encryption
  • Unlimited download speeds and 10Gbit servers
  • OpenVPN and PPTP
  • Get started with BTGuard VPN now
Money Back Guarantee (Days): 14
Mobile app:
Number of devices per license: 5
VPN Plans: www.btguard.com
BTGuard VPN User Reviews
1.4
Ben Leeth
Jun 30, 2019
  •  1
Take The Money And Run!

Used BTGuard for a few years with really no issues. However, I ran into an issue about a month ago. Have opened tickets through support and sales with no luck. I even tried calling them to no avail. I even informed my CC company and they can't seem to get in touch with them. I just want to inform people to not use BTGuard and hope this review helps someone in the future. -2 stars!


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Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    Rich Wendel
    •  1
    Beware! Nearly a Scam

    BTGuard took my money to the bank, with their featureless OpenVPN, which is free/open source material. Support is non-existent. Google for honest reviews like mine. Don't be a fool like I was.


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      Chris
      •  1
      Worst support ever

      I have tried for many months to get my account removed and to stop getting payment reminders sent to my email addresses. They can't seem to do this. Do not trust them with your personal info. After my experience with BTGuard, I am giving them one star, and only because I have to give them at least one. They are technically incapable and really don't care for their customers or their privacy.


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