Disconnect Premium (formerly known as Privacy Pro by Disconnect)
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Disconnect VPN Review 2022 - Keep This in Mind Before Buying
Disconnect VPN has always projected itself as more than a VPN. Launched in 2011, its developers also gave us a solid open-source malvertising blocker cum anti-tracking tool that steers invasive ads away.
But why is it called Disconnect? The company’s mission is to ‘make the Internet better by giving people greater transparency and control over their personal information.’ And the word disconnect implies that they intend on preventing unsolicited connections.
Unfortunately, Disconnect VPN fails to walk the walk. In fact, it fails to get anywhere close to the top VPN service providers.
I tested the VPN’s speeds, security, privacy, streaming capabilities, and customer support. The good news is it managed to unblock a few Netflix libraries and HBO Now. So, binge-watchers can enjoy their favorite shows in high definition.
While there are only 80 countries to choose from, the VPN does work in China.
The lack of DNS leak protection and a missing P2P torrenting option makes it a risky choice for those who plan on using it for torrents. While there is a no-logging policy in place and the app has anonymous search features, its headquarters location - San Francisco - makes me slightly skeptical. After all, the US is a part of the Five Eyes Alliance. Despite these shortcomings, I was impressed by Disconnect VPN’s commitment towards privacy and its usage of industry-grade encryption protocols.
More importantly, Disconnect VPN is available only for macOS and iOS devices. And there’s also a 30-day hassle-free money-back guarantee in case users aren’t satisfied with the features.
Read on to find out whether Disconnect VPN is worth $2.50/month and the issues that users need to be wary of.
Short on Time? Here Are My Key Findings
Great encryption standards. AES 256-bit encryption, perfect forward secrecy with 2048-bit DH for key exchange, and a malvertising blocker make it a secure VPN. But without a kill switch, users might still get exposed. Read more about it here.
It unblocks Netflix US and HBO NOW. It has a small selection of libraries and couldn’t be used to access Disney+, Amazon Prime Video, and Hulu. Jump to my test results.
Seamless user interface. Using the mobile app was a smooth sailing experience and there were no glitches. Check out my user journey.
There’s a 30-day money-back guarantee. Its pricing plans are a tad bit expensive considering what it has to offer, but users can claim a refund if they aren’t happy with the services. Check if the plans suit your budget.
Out of the five platforms I tried, it only managed to unblock two of them. Disconnect VPN projects itself as a guardian of privacy and doesn't claim that the VPN can be used for streaming. So expecting it to bypass geo-blocked content across the world might be asking for too much.
That said, Disconnect VPN can be used to stream Netflix and HBO Now, whereas other OTT subscribers can give it a pass.
Unblocked: Netflix and HBO Now
I was able to access Netflix libraries of all the 80 countries. With Netflix cracking down on many VPN and proxy users in recent times, I was a bit skeptical before running the tests. Much to my surprise, Disconnect VPN managed to bypass the Netflix proxy error. Moreover, I was able to switch between libraries and watch my favorite shows seamlessly.
In most cases, the video quality remained unaffected despite connecting using faraway servers. There were a few rare moments when the California servers subjected me to grainy quality videos.
I was able to watch shows exclusively available on Netflix US using the New York servers
HBO Now threw some surprising results. When I tried to access geo-blocked content using the California servers, I was greeted with an error.
Just when I thought that it has covered its bases, something surprising happened. I was able to access HBO Now’s entire US library just by switching to the New York servers. Unfortunately, I didn’t get lucky when it came to the other platforms.
Blocked By: Amazon Prime Video, BBC iPlayer, Hulu, and Disney+
I used the UK and the US servers to access geo-blocked content on Amazon Prime Video, Hulu, and Disney+ but met with an error message each time.
Disconnect VPN retains as much as 80% of the download speed on most servers. My base speed hovered around 120 Mbps, and unsurprisingly, the server regions closer to my place managed to do better.
My home connection clocked over 120 Mbps
I was happy to find stable and fast servers in Europe, Asia, and North America.
San Francisco returned poor results
It was surprising to see San Francisco, Disconnect VPN’s home turf, retain a mere 38% of my connection speed and 4% of upload speed. Suspecting an unusual amount of traffic and other uncertainties, I ran the test at different times. But the results were more or less the same. The story was completely different when I used the New York server to access the internet.
New York servers performed way better than the CA ones
New York’s servers managed to retain 80% of the download speed and 15% of the upload speeds. Understandably, the ping increased by nearly 50 times since these servers are located over 8,000 miles away from me.
The Singaporean servers were the fastest
Singapore’s servers take the prize for giving me the fastest speed on Disconnect VPN. There was barely any drop in download speed, whereas the upload speed got reduced by half. It wasn’t exactly a surprise since it is the closest server available to me.
Frankfurt servers also did well
Finally, I tried a German server and got a sweet 86% of my connection’s download speed.
Despite being a relatively small VPN service provider, Disconnect VPN managed to do well in my speed tests. This makes it a great pick for gamers and Netflix lovers who are mainly concerned about having an uninterrupted experience.
In all these tests, the significant drop in upload speeds raises concerns. This reduction can be attributed to factors like encryption and server capabilities.
Are Disconnect VPN’s Speeds Fast Enough for Gaming? Yes
Disconnect VPN can be used for gaming. The minimal reduction in speeds during my tests makes it an ideal VPN candidate for gaming. Gamers can use it provided they have a fast network that can overcome factors like packet loss and latency.
Server Network — Many Talking Points
Disconnect VPN has servers in 80 countries but doesn’t mention the number of servers it has in these countries.
For a VPN service provider that makes tall promises of transparency, privacy, and giving more control to users, it sure falls flat when it comes to disclosing its servers’ details. There is no mention of the number of servers it owns or operates.
While I had to bear with a patchy San Francisco server, the rest of them worked like a charm. I was able to connect and browse the internet using their Frankfurt, London, New York, Singapore, and Toronto servers without drop-outs or other snags.
The customer reps confirmed that they have users in China. It means that they have obfuscated servers, but I wasn’t able to check its efficacy.
Security — Reliable But Not Foolproof
There’s military-grade encryption, but the lack of DNS-leak protection and a kill switch makes it moot. Disconnect VPN comes with AES 256-bit encryption and PFS (perfect forward secrecy) supported by the 2048-bit Diffie-Hellman key exchange method. There’s also a malvertising blocker that keeps malware and intrusive ads away from your devices.
It uses top-notch ciphers and data authentication mechanisms for OpenVPN by default on all devices. Besides, the iOS devices come with an added IKEv2/IPSec protocol, but there’s no mention of a PPTP or an L2TP protocol being used.
All this might become redundant due to the lack of a kill switch, for if your VPN gets shut down accidentally.
My DNS IP and location was detected in the leak test
The Disconnect VPN failed to get through a simple DNS leak test, making it a cause for concern. At a time when companies are moving to advanced security solutions like double VPN, a failed DNS test leaves it far behind contenders.
Either way, there’s hope that Disconnect VPN will get better in the security game. The source code for its browser extensions is already open source, and soon, its team will be releasing the code for the desktop and mobile apps. It means that Disconnect VPN can be scrutinized by the top cybersecurity experts on the internet.
Privacy — It Pushes the Right Buttons
While Disconnect VPN tries to maintain its users’ privacy, it can easily come under the NSA scanner by virtue of its San Francisco headquarters.
Disconnect VPN is a B Corporation, i.e., a for-profit company that cares about society and the environment. Besides, it’s reassuring to see the Mac App Store page mention that Disconnect VPN doesn’t collect any data.
The App Store page that tells us that Disconnect doesn’t collect data
Users’ personal info might be shared in distress situations
While Disconnect VPN tries to safeguard user interests as far as possible, it might share your data if there’s a legal notice or a government order.
It comes down to the fact that it is located in a Five Eyes country, so we probably can’t expect more than this. Plus, they need Stripe/PayPal account details for processing payments, and that definitely qualifies as collecting personal information.
Disconnect VPN has shared its source code for the browser extension on GitHub. Soon, the company is planning to do the same for its macOS and iOS platforms. This is certainly a commendable move and a significant step towards ensuring mutual trust with its users.
Torrenting — A Risky Bet
There are no P2P torrenting options, so user details could be left exposed. This, coupled with the fact that there’s no kill switch, could leave users exposed.
Disconnect VPN can be used to access geo-blocked content in China, and it even has users in the country. I got a confirmation of the same from the support team, but they could not pinpoint the websites that can be accessed there.
In all likelihood, Disconnect VPN doesn’t have obfuscated servers. So, it won’t be able to bypass the multiple restrictions imposed by China’s Great Firewall.
It’s worth noting that Disconnect VPN uses the OpenVPN protocol by default and the Chinese authorities have been successful in blocking this protocol in recent times.
Simultaneous Device Connections — Just 3
With just 3 simultaneous connections, Disconnect VPN probably offers the fewest devices in its price range.
Users can register their fourth device only by removing the app from one of their existing devices. I tried using the macOS and iOS apps at the same time, and the results were optimal. Heavy usage didn’t seem to affect the performance of either device.
Device Compatibility — Apple Users Can Rejoice
Disconnect VPN doesn’t offer its VPN services for non-Apple users. But it offers malvertising and tracking blockers as extensions on Chrome, Firefox, Opera, Safari, and Samsung Browser.
The rationale behind not having a Linux VPN, Windows VPN, or an Android VPN is unknown. In fact, Disconnect VPN did have an Android app at one point, but it was removed from the Play Store due to a violation of policy.
On the other hand, this benefits Apple users at some level, since Disconnect VPN uses a lot of native capabilities of the macOS and iOS. This makes their apps more robust and easily navigable on MacBooks or iPhones (more about it in the next section).
The app seems to be maintained and updated regularly
More importantly, the frequent updates on Disconnect VPN’s macOS app show that the developers are actively trying to up their game.
Installation & Apps
Set-Up & Installation — It Is Easy to Navigate
It has a simple and beginner-friendly installation process. I got a friend to install the Disconnect VPN on her iPhone, and despite her having little experience with VPNs, she got the hang of it within no time.
The welcome message explicitly states that there won’t be logging of any kind
After installing the app, users are greeted with a message where Disconnect VPN’s anti-logging policy is stated. Subsequently, users are required to allow access to add VPN configuration on their devices. This step is common in both macOS and iOS devices.
The Smart VPN is a handy feature
In the next step, users can either choose the Smart VPN that automatically connects them to the best server. Or they can choose from the list of available server countries. It’s worth noting that the Smart VPN encrypts only DNS and HTTP traffic.
Options to choose from one of the server locations
Additionally, the app also provides details such as the number of analytics trackers and ad trackers blocked. The macOS and iOS apps have a similar interface, making it simpler for users with multiple registered devices.
While it is delightfully easy to use the app, I don’t think seasoned VPN users will appreciate the limited functionality.
The limited functionalities and security flaws failed to convince me that Disconnect VPN is worth $2.50/month.
The Disconnect brand has a bunch of tools with different uses: the Privacy Pro for iPad users, Premium for macOS and iOS users, and Basic for browsers.
This got me slightly confused. The names ‘Basic,’ ‘Pro,’ and ‘Premium’ are different products altogether, but it sounds like they are different pricing plans for the VPN. Remember, Premium and Privacy Pro are the only products that offer VPN services.
Disconnect accepts PayPal and Stripe for purchases, or users can use a credit/debit card to pay via Apple’s App Store. VPNs accepting non-traditional modes of payment, including Bitcoins, Ether, and e-wallets, are almost a norm. So, it’s surprising that Disconnect hasn’t already started offering more payment options to its users.
The new money-back guarantee was rolled out in September 2020
Disconnect has a 30-day money-back guarantee in place for its users. They don’t ask any questions and process refunds instantly if an unsatisfied user writes to them.
Reliability & Support
Since there was no live chat support or community forums, I had to reach out to the support team via email. Email support works only from 8 AM to 8 PM PDT during the weekdays. So, I didn’t receive a response to a query sent on Friday night for over 48 hours.
I received an out of office email for my weekend query
On the bright side, they sent an automated response asking me to resend the email directly to their support reps if it’s an urgent matter.
The FAQ section wasn’t easy on the eye
I did chance upon their extensive FAQ page, but it wasn’t easy to navigate across the sections and find answers. There were no search options, and the font colors certainly didn’t help my case.
Compare Disconnect Premium (formerly known as Privacy Pro by Disconnect) With The Top Alternative VPNs
I don’t recommend Disconnect VPN for seasoned VPN users and torrent aficionados. The lack of many payment options, logging of connection data, and the non-disclosure of the number of servers are indeed a talking point.
On the other hand, it works well for people who aren’t excessively worried about security and want a no-frills VPN. So, iOS and macOS users who are just looking for good speeds can go for it.
Yes, Disconnect VPN is a safe option, but I don’t recommend it for those who want to stay truly anonymous. AES 256-bit encryption, perfect forward secrecy supported by 2048-bit DH for key exchange, anti-malvertising functions, and anonymous searching are a few aspects that make it a safe option.
Yes, it can unblock Netflix libraries of the UK, the US, and Germany. Yet, the fact that Disconnect VPN is present only in 80 countries doesn’t make it the best VPN for streaming Netflix.
Will Disconnect VPN slow my speeds down?
Yes, there will be a sizable reduction in your connection speed when using the Disconnect VPN. While it is not among the fastest VPNs out there, when using the anti-malvertising and anti-tracking tools, it does retain your connection speeds.