Disconnect VPN has always projected itself as more than a VPN. Launched in 2011, its developers also gave us a solid open-source malvertising blocker cum anti-tracking tool that steers invasive ads away.
But why is it called Disconnect? The company’s mission is to ‘make the Internet better by giving people greater transparency and control over their personal information.’ And the word disconnect implies that they intend on preventing unsolicited connections.
Unfortunately, Disconnect VPN fails to walk the walk. In fact, it fails to get anywhere close to the top VPN service providers.
I tested the VPN’s speeds, security, privacy, streaming capabilities, and customer support. The good news is it managed to unblock a few Netflix libraries and HBO Now. So, binge-watchers can enjoy their favorite shows in high definition.
While there are only 3 countries to choose from, the VPN does work in China.
The lack of DNS leak protection and a missing P2P torrenting option makes it a risky choice for those who plan on using it for torrents. While there is a no-logging policy in place and the app has anonymous search features, its headquarters location – San Francisco – makes me slightly skeptical. After all, the US is a part of the Five Eyes Alliance. Despite these shortcomings, I was impressed by Disconnect VPN’s commitment towards privacy and its usage of industry-grade encryption protocols.
More importantly, Disconnect VPN is available only for macOS and iOS devices. And there’s also a 30-day hassle-free money-back guarantee in case users aren’t satisfied with the features.
Read on to find out whether Disconnect VPN is worth $4.17/month and the issues that users need to be wary of.
Short on Time? Here Are My Key Findings
- Great encryption standards. AES 256-bit encryption, perfect forward secrecy with 2048-bit DH for key exchange, and a malvertising blocker make it a secure VPN. But without a kill switch, users might still get exposed. Read more about it here.
- It unblocks Netflix US and HBO NOW. It has a small selection of libraries and couldn’t be used to access Disney+, Amazon Prime Video, and Hulu. Jump to my test results.
- Seamless user interface. Using the mobile app was a smooth sailing experience and there were no glitches. Check out my user journey.
- No live chat or community forum. The lack of instant support options makes it unreliable, especially for new VPN users. It took me nearly 40 hours to get a response via email.
- It does not accept cryptocurrencies. Apart from iTunes, the only methods of payment are Stripe and PayPal, and that gives room for collecting private data. You can learn more about its payment options below.
- There’s a 30-day money-back guarantee. Its pricing plans are a tad bit expensive considering what it has to offer, but users can claim a refund if they aren’t happy with the services. Check if the plans suit your budget.
- Works only on macOS and iOS. It supports 3 simultaneous device connections, but it caters only to Apple users. Find out why its native iOS/macOS app can be an advantage.
- Great download speeds. Its servers lived up to the expectations set by other top VPNs in the game. The tests show a minimal reduction in connection speeds.
- Anti-logging policy. Disconnect VPN does not log your usage information, but it’s based out of a Five Eyes country and does not disclose its number of servers. Read more about its privacy features here.
Disconnect VPN Features — Updated in July 2021
|Money Back Guarantee||30|
|Does VPN keep logs?||Partially|
|Number of servers||3|
|Number of devices per license||3|
|Based in country||United States|
|Support||Via Email/FAQ page|
Out of the five platforms I tried, it only managed to unblock two of them. Disconnect VPN projects itself as a guardian of privacy and doesn’t claim that the VPN can be used for streaming. So expecting it to bypass geo-blocked content across the world might be asking for too much.
That said, Disconnect VPN can be used to stream Netflix and HBO Now, whereas other OTT subscribers can give it a pass.
Unblocked: Netflix and HBO Now
I was able to access Netflix libraries of all the 3 countries. With Netflix cracking down on many VPN and proxy users in recent times, I was a bit skeptical before running the tests. Much to my surprise, Disconnect VPN managed to bypass the Netflix proxy error. Moreover, I was able to switch between libraries and watch my favorite shows seamlessly.
In most cases, the video quality remained unaffected despite connecting using faraway servers. There were a few rare moments when the California servers subjected me to grainy quality videos.
HBO Now threw some surprising results. When I tried to access geo-blocked content using the California servers, I was greeted with an error.
Just when I thought that it has covered its bases, something surprising happened. I was able to access HBO Now’s entire US library just by switching to the New York servers. Unfortunately, I didn’t get lucky when it came to the other platforms.
Blocked By: Amazon Prime Video, BBC iPlayer, Hulu, and Disney+
I used the UK and the US servers to access geo-blocked content on Amazon Prime Video, Hulu, and Disney+ but met with an error message each time.
If you want to stream Disney+ from anywhere in the world, use another VPN.
Disconnect VPN retains as much as 80% of the download speed on most servers. My base speed hovered around 120 Mbps, and unsurprisingly, the server regions closer to my place managed to do better.
I was happy to find stable and fast servers in Europe, Asia, and North America.
It was surprising to see San Francisco, Disconnect VPN’s home turf, retain a mere 38% of my connection speed and 4% of upload speed. Suspecting an unusual amount of traffic and other uncertainties, I ran the test at different times. But the results were more or less the same. The story was completely different when I used the New York server to access the internet.
New York’s servers managed to retain 80% of the download speed and 15% of the upload speeds. Understandably, the ping increased by nearly 50 times since these servers are located over 8,000 miles away from me.
Singapore’s servers take the prize for giving me the fastest speed on Disconnect VPN. There was barely any drop in download speed, whereas the upload speed got reduced by half. It wasn’t exactly a surprise since it is the closest server available to me.
Finally, I tried a German server and got a sweet 86% of my connection’s download speed.
Despite being a relatively small VPN service provider, Disconnect VPN managed to do well in my speed tests. This makes it a great pick for gamers and Netflix lovers who are mainly concerned about having an uninterrupted experience.
In all these tests, the significant drop in upload speeds raises concerns. This reduction can be attributed to factors like encryption and server capabilities.
Are Disconnect VPN’s Speeds Fast Enough for Gaming? Yes
Disconnect VPN can be used for gaming. The minimal reduction in speeds during my tests makes it an ideal VPN candidate for gaming. Gamers can use it provided they have a fast network that can overcome factors like packet loss and latency.
Server Network — Many Talking Points
Disconnect VPN has servers in 3 countries but doesn’t mention the number of servers it has in these countries.
For a VPN service provider that makes tall promises of transparency, privacy, and giving more control to users, it sure falls flat when it comes to disclosing its servers’ details. There is no mention of the number of servers it owns or operates.
While I had to bear with a patchy San Francisco server, the rest of them worked like a charm. I was able to connect and browse the internet using their Frankfurt, London, New York, Singapore, and Toronto servers without drop-outs or other snags.
The customer reps confirmed that they have users in China. It means that they have obfuscated servers, but I wasn’t able to check its efficacy.
There’s military-grade encryption, but the lack of DNS-leak protection and a kill switch makes it moot. Disconnect VPN comes with AES 256-bit encryption and PFS (perfect forward secrecy) supported by the 2048-bit Diffie-Hellman key exchange method. There’s also a malvertising blocker that keeps malware and intrusive ads away from your devices.
It uses top-notch ciphers and data authentication mechanisms for OpenVPN by default on all devices. Besides, the iOS devices come with an added IKEv2/IPSec protocol, but there’s no mention of a PPTP or an L2TP protocol being used.
All this might become redundant due to the lack of a kill switch, for if your VPN gets shut down accidentally.
The Disconnect VPN failed to get through a simple DNS leak test, making it a cause for concern. At a time when companies are moving to advanced security solutions like double VPN, a failed DNS test leaves it far behind contenders.
Either way, there’s hope that Disconnect VPN will get better in the security game. The source code for its browser extensions is already open source, and soon, its team will be releasing the code for the desktop and mobile apps. It means that Disconnect VPN can be scrutinized by the top cybersecurity experts on the internet.
While Disconnect VPN tries to maintain its users’ privacy, it can easily come under the NSA scanner by virtue of its San Francisco headquarters.
Disconnect VPN is a B Corporation, i.e., a for-profit company that cares about society and the environment. Besides, it’s reassuring to see the Mac App Store page mention that Disconnect VPN doesn’t collect any data.
While Disconnect VPN tries to safeguard user interests as far as possible, it might share your data if there’s a legal notice or a government order.
It comes down to the fact that it is located in a Five Eyes country, so we probably can’t expect more than this. Plus, they need Stripe/PayPal account details for processing payments, and that definitely qualifies as collecting personal information.
Disconnect VPN has shared its source code for the browser extension on GitHub. Soon, the company is planning to do the same for its macOS and iOS platforms. This is certainly a commendable move and a significant step towards ensuring mutual trust with its users.
Torrenting — A Risky Bet
There are no P2P torrenting options, so user details could be left exposed. This, coupled with the fact that there’s no kill switch, could leave users exposed.
Besides, with the kind of speeds offered by Disconnect VPN, it’s better to look for other reliable VPNs for torrenting.
Disconnect VPN can be used to access geo-blocked content in China, and it even has users in the country. I got a confirmation of the same from the support team, but they could not pinpoint the websites that can be accessed there.
In all likelihood, Disconnect VPN doesn’t have obfuscated servers. So, it won’t be able to bypass the multiple restrictions imposed by China’s Great Firewall.
It’s worth noting that Disconnect VPN uses the OpenVPN protocol by default and the Chinese authorities have been successful in blocking this protocol in recent times.
Simultaneous Device Connections — Just 3
With just 3 simultaneous connections, Disconnect VPN probably offers the fewest devices in its price range.
Users can register their fourth device only by removing the app from one of their existing devices. I tried using the macOS and iOS apps at the same time, and the results were optimal. Heavy usage didn’t seem to affect the performance of either device.
Disconnect VPN doesn’t offer its VPN services for non-Apple users. But it offers malvertising and tracking blockers as extensions on Chrome, Firefox, Opera, Safari, and Samsung Browser.
The rationale behind not having a Linux VPN, Windows VPN, or an Android VPN is unknown. In fact, Disconnect VPN did have an Android app at one point, but it was removed from the Play Store due to a violation of policy.
On the other hand, this benefits Apple users at some level, since Disconnect VPN uses a lot of native capabilities of the macOS and iOS. This makes their apps more robust and easily navigable on MacBooks or iPhones (more about it in the next section).
More importantly, the frequent updates on Disconnect VPN’s macOS app show that the developers are actively trying to up their game.