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Norton Secure VPN Review — It’s Safe, but Is It Good?

Author Image Katie Kasunic
Katie Kasunic | Technology Researcher
Updated on 16th April 2021

Norton is one of the biggest names in internet security, but its VPN is not considered the best out there. Given the fact that it comes with 4 other apps,  I decided to put it to a test, and see if it’s really worth it.  I wasn’t expecting more than online security, but is it good enough to be declared a great VPN service?

I started by looking into its privacy policy to see what kind of information it stores, what it does with it, and what I should expect. After that, I started testing its speeds and the number of streaming platforms it could unblock. I also tried all its features on every compatible device and ran a few leak tests to determine its overall safety.

Norton Secure VPN doesn’t have a lot of features, but it’s safe. It has a relatively small server network, its speeds are slow on both local and international servers, and it doesn’t support torrenting. On top of that, it couldn’t bypass most of the streaming platforms I tested and doesn’t stand a chance in bypassing the Great Firewall of China.

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Short on Time? Here Are My Key Findings

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Norton Secure VPN Features — Updated in May 2021

Number of countries with servers 30
Number of servers 3000
Does VPN keep logs? Yes
Does VPN include a kill switch? Yes
Number of devices per license 1

Streaming – Norton Secure VPN Unblocks Netflix and UKTV

Norton Secure VPN only unblocks a couple of streaming platforms, so it’s not a good choice if you want to watch international movies and shows. Before I started testing, I looked at Norton’s policies to see what I should expect and concluded that Norton didn’t put any effort into making a VPN to unblock streaming platforms.

I could unblock UKTV and Netflix from its UK and US servers but nothing more. The other platforms I tested recognized the VPN and completely blocked my access.

Unblocked: Netflix and UKTV

Norton Secure VPN could only unblock UKTV and Netflix, which is a little disappointing. The good part is that my connection was fast enough to stream shows on these platforms without lag or buffering. I tested Norton Secure VPN with Criminal Minds which is only available on Netflix US. However, my speeds decreased a lot while I was connected there — if I didn’t have a fast connection in the first place, I would have experienced a lot of buffering.

I could unblock Netflix US with Norton Secure VPN

Even though Netflix has strong geo-restrictions, Norton Secure VPN managed to get around them. I was impressed by this because this VPN is only supposed to protect you from hackers and data leaks, not for watching Netflix.

UKTV was very easy to unblock too. I connected to a UK server, and I had full and limitless access to the platform. On top of that, the connection was great. I didn’t experience slowdowns or changes in quality.

Blocked By: Hulu, HBO Max, HBO Now, Disney+, ESPN+, Amazon Prime, and BBC iPlayer

Norton Secure VPN was blocked by Hulu, HBO Max, HBO Now, Disney+, Amazon Prime, ESPN+, and BBC iPlayer. I’m fine with Norton not being able to unblock these platforms, but HBO Max and HBO Now blocked me for being outside the licensed region, not for using a VPN — it looked like Norton Secure VPN was not even trying to hide my location. This really made me worry because it indicated there could be a leak, so I ran a test to see what that’s about.

Norton Secure VPN was ineffective in unblocking HBO Now

The situation changed a little with Hulu, BBC iPlayer, and Amazon Prime. These platforms blocked me because I was using a VPN — obviously not ideal, but at least Norton Secure VPN tried.

ESPN+ and Disney+ didn’t even load with Norton Secure VPN. I was stuck in an endless loop, taking me back to the login screen every time.

Norton Secure VPN is not a good choice for unblocking foreign streaming platforms. It couldn’t bypass most geoblocks, and it has a small server network. This means that streaming services can block its IP addresses, restricting your access completely.

Start Streaming with Norton Secure VPN!

Speeds – Very Slow on Local and International Servers

Norton Secure VPN is one of the slowest VPNs I tested. It’s normal to experience a loss in speed when you connect to a VPN, but not more than 20%. However,  the difference was huge with Norton. If my connection was just a little slower, it would have been impossible to stream any movies or access interactive websites.

To test Norton Secure VPN’s speeds, I used Ookla’s speed test tool and measured my:

  • Ping — measures the time to get a response from the website or app you’re connecting to
  • Download speed – measures the time you need to download files and information from the internet
  • Upload speed – measures the time you need to send files, such as messages and videos

Local Speeds

screenshot of norton secure vpn's local speed tests

Norton Secure VPN really slowed me down

Norton Secure VPN has incredibly slow speeds on local servers. I used its auto-select feature, and it found a server that’s close to my location, which was supposed to provide me with the fastest connection.

I started with a 35.37 Mbps download, 36.76 Mbps upload speed, and a ping of 8 ms. After connecting to the Romanian server Norton recommended, my download speed dropped to 9.44 Mbps, which is a 75% decrease, upload speed decreased by 58% to 15.72 Mbps, and the ping increased to 14ms.

These differences are huge, and I only had enough speed to browse the internet because I started with a high speed. If your network is not very fast, it will be impossible to do anything with Norton Secure VPN.

Download speed Upload speed Ping
Speeds without a VPN (Bucharest, Romania) 35.37 Mbps 36.76 Mbps 8 ms
Speeds connected to Norton’s fastest server 9.44 Mbps (75% decrease) 15.72 Mbps (58% decrease) 14 ms

I don’t recommend Norton Secure VPN for regular browsing or streaming on local networks. Its speeds are very slow, and if I didn’t already have a good connection, it would have been impossible to watch any shows or even continue with my regular browsing.

Long-Distance Speeds

screenshots of norton secure vpn's long distance speed tests

Norton Secure VPN slowed down my speed by 75%

Norton Secure VPN’s long-distance speeds are just as slow as the local ones, which is a little unusual. In general, the local servers are a little faster than the international ones, but distance didn’t make a difference with Norton’s VPN.

The first server I tested was in the US. My download speed was 8.87 Mbps, which is a 75% decrease compared to my original one, upload speed decreased by 64% to 13.50 Mbps, and ping stood at 159. These results are terrible — I could hardly continue with my regular browsing with these numbers.

Download speed Upload speed Ping
Speeds without a VPN (Bucharest, Romania) 35.37 Mbps 36.76 Mbps 8 ms
Speeds connected to Norton’s US server 8.87 Mbps (75% decrease) 13.50 Mbps (64% decrease) 159 ms

The decrease is massive, and if my connection was just a little slower, I couldn’t do much with Norton Secure VPN.

I then moved to Norton’s UK servers — the UK is a little closer to me, so I hoped for better results. My download speed was at 10.50 Mbps, 14.09 Mbps upload speed, and ping stood at 51 ms. A 61% decrease in download speed is huge — with other VPNs, I didn’t encounter such a significant loss. This makes it almost impossible to stream any movie on slower networks, which is inconvenient.

Download speed Upload speed Ping
Speeds without a VPN (Bucharest, Romania) 35.37 Mbps 36.76 Mbps 8 ms
Speeds connected to Norton’s UK server 10.50 Mbps (61% decrease) 14.09 Mbps (62% decrease) 51 ms

I don’t recommend Norton Secure VPN. After I connected to its servers, my speeds decreased a lot. Because of this, I suggest looking into other options before you make a choice.

Try Norton Secure VPN Today! 

Are Norton Secure VPN’s Speeds Fast Enough for Gaming? No

Norton Secure VPN is definitely not a good choice for gaming. Its speeds are slow on both local and international servers, making it impossible to establish a good connection. I tested its gaming performances using Nvidia GeForce Now, which measures:

  • Bandwidth — measures the amount of data transferred in a given amount of time
  • Packet loss — measures the percentage of data lost during transfer
  • Ping/Latency — measures the time needed to get a response from the server

In order to successfully stream a game from Nvidia’s servers, I need 25 Mbps, and if it’s an online game, I need at least 30 Mbps.

On the local server I tested, these metrics were within the required intervals — it’s not ideal, and I still experienced a great deal of lag. However, the bandwidth stood at 24 Mbps, I had no packet loss — meaning that I could still load CS:GO maps without problems and the ping was 52 ms, which is higher than the minimum of 40 ms to play an online game. On a faster initial network, gaming would be possible with Norton Secure VPN, but that’s not the case for most people.

The next step was to test an international server, and I chose Norton’s US location. The connection was even slower than before, making it impossible to stream any game.

The bandwidth was slow, at 24 Mbps and I had a packet loss of 1.4% — this means that I wasn’t receiving all the information from the server. During casual WoW raids, my character would be left behind and the maps wouldn’t fully load. The ping was 240 ms, which is way too high to play any multiplayer game —  I’d spend a lot of time reconnecting to the game. Most online games will disconnect you from the match if your ping is too high.

Norton Secure VPN’s long-distance servers are too slow for gaming.

I can’t recommend Norton Secure VPN for gaming. Unless you have a base speed of over 50 Mbps, it’s going to be impossible to establish a proper connection with the server and play a multiplayer game without lag.

Try Gaming with Norton Secure VPN Now!

Server Network — Small but Secure

Norton Secure VPN has servers in 30 countries — but no one seems to know the exact number. The biggest downside is that you can’t manually choose the server you connect to — you can only choose the location. This becomes a problem when you need to access location-exclusive content but Norton Secure VPN assigns you a random server with a random IP address. If you want to watch US Netflix but some of its Norton’s IPs are blocked by the platform, all you can do is connect and disconnect to the same location until you get a working connection.

I messaged its support team to see if I can find out how many servers it has, and I had a surprise. The first agent I spoke with couldn’t provide me with any information but gave me a phone number from another team. After that, I tried contacting a different team, and I was told that it has servers in 30 countries, but nothing more.

screenshot of Norton Secure VPN's live chat

The live agents couldn’t tell me how many servers Norton Secure VPN has

Security – Limited but Strong Security Features

Norton Secure VPN has great security features, but they’re not available on all the supported devices. I tested its kill switch, split tunneling, and WiFi security on a Windows laptop, Macbook, Android phone, and iPad. Even though each of these features worked great, I couldn’t use them all on a single device. This is incredibly inconvenient and makes the VPN limited.

Norton’s VPN will keep you safe during your regular browsing. I ran a few DNS and IP leak tests to see whether my information was visible to anyone on the internet — DNS and IP leaks can expose your information, making the VPN completely useless. Happily, I didn’t find anything unusual. Norton uses AES-256 encryption, which is the strongest around, so there’s no doubt about its security.

Norton needs to maintain its reputation, so it can’t have any security issues or data breaches. Its VPN is great for people who only need to protect their identity. However, if you’re looking for more than browsing and you also need to download torrents or bypass geoblocks, I recommend checking out other VPN services.

Protect Yourself With Norton Secure VPN Today!

Kill Switch

Norton Secure VPN has a kill switch — but only on Android devices. The kill switch helps you maintain your anonymity by blocking your internet connection in case the VPN fails. This means that if you’re downloading something and the VPN can’t cover you anymore, it will shut your internet connection down. This is a feature you may want to use when you’re downloading torrents or accessing the internet from public networks. Since it’s only available for Android devices, Norton Secure VPN won’t provide you with the best level of security across all your devices.

I tested Norton Secure VPN’s kill switch on my Android device — to activate it, you need to access the settings menu and click on the checkbox next to the kill switch. The process was fast, and Norton seems to be doing a great job here. Unfortunately, if you choose Norton Secure VPN, you’ll be limited to using the features available on your devices — and exposing your data.

Split Tunneling

Norton’s split tunneling feature is only available on Windows devices, which, again, is inconvenient. Split tunneling lets you route certain apps and websites through the VPN and keep the rest on your regular network. This is very useful when you only want to route your torrent client or a browser to watch an international show.

To test this feature, I brought up my Windows laptop and set it up to only route apps, but not browser traffic. This was the easiest way to test this feature — I ran a quick IP leak test and Nvidia’s connection test, and everything matched. Nvidia GeForce Now was tunneled, but my browser wasn’t, which was the exact result I was hoping for.

The inconvenience is that split tunneling is only available in Windows clients, so you can’t use it on macOS, Android, or iOS devices.

Try Norton Secure VPN Today!

WiFi Security

WiFi security provides you with information regarding the security of your home network. It didn’t give me a warning on my home server, but the moment I connected to an unsecured mobile hotspot, Norton let me know that something was off.

This feature would have been awesome to have on my MacBook. If you like visiting coffee shops and working from there, you’ll want to know whether the network is safe or not. Unfortunately, that’s not the case as you can only use this feature on mobile devices.

Encryption and Protocols

Norton uses AES-256 type encryption, which is advertised as “bank-grade encryption,” and it’s the strongest one out there. When the data is sent to and from your computer, it is encrypted using a special key. That data can only be decrypted using the same key or by cracking it — which would be impossible using today’s computers, as they don’t have enough power.

As for protocols, Norton Secure VPN uses the OpenVPN and L2TP/IPSec protocols in its clients. OpenVPN is the industry-standard and the most versatile protocol out there. It offers 256-bit encryption, and it works in UDP and TCP modes — TCP is a slower protocol that checks every file for integrity, while UDP is faster but doesn’t perform these checks. On top of that, OpenVPN is continuously being improved by developers all over the world. Only Norton’s Windows, macOS, and Android apps use this protocol.

The L2TP/IPSec protocol used on iOS devices is a little slower than OpenVPN but just as secure. It also uses 256-bit encryption, making every bit of encrypted information impossible to crack. The main difference between the two is that L2TP/IPSec uses a more complicated build, so it can fail a lot easier.

These protocols implemented in Norton Secure VPN assure secure browsing, so you don’t have to worry about having your information stolen.

Try Norton Secure VPN Today!

IP and DNS Test Leak Proved That Norton Secure VPN is Safe to Use

I couldn’t identify any DNS or IP leaks on Norton Secure VPN’s servers. These tests allow me to see if the VPN would leave my information exposed. Its purpose is to hide my IP address and location and block IPv6 requests from my network.

Depending on the browser you use and its configuration, your IP address may still be visible — which is the exact thing you want to avoid. Besides, some VPNs have trouble blocking IPv6 requests, leaving sensitive data uncovered.

To start, I used ipleak.net on Norton Secure VPN’s US server, and it was secure! It couldn’t identify any leaks, IPV6 was blocked, and my information was completely hidden.

Norton Secure VPN doesn’t have any IP or DNS leaks.

I then moved to test Norton’s Netherlands, UK, and Germany servers, and the connection was safe every time. I was impressed with Norton’s performances. The problem is that most of its apps don’t have a kill switch. This means that if the VPN fails, your information may be exposed after all.

Norton Secure VPN has great security features, but the lack of compatibility is very inconvenient. Even if the system is overall trustworthy, it’s still lacking some very important security features — such as split tunneling and a kill switch. This means that no matter what you do, you’re never 100% safe.

Stay Safe With Norton Secure VPN Today!

Privacy — Enough Features to Keep Your Traffic Private

Norton Secure VPN keeps as little information about its users as possible, but there are a few security policy gaps. I read the documentation from top to bottom to see what kind of information it collects, and it got me a little confused. Since it shares the same privacy policy with all of Norton’s services, you can’t be sure that it doesn’t collect sensitive information. My biggest problem is that Norton’s headquarters are in the US, so it may be required to keep and share data about its users with the government. On top of that, I couldn’t find any concrete information about the disclosure of this data.


Norton’s headquarters are located in the US, or the heart of the Five-Eyes Alliance. Naturally, this thought is not very comforting because the government can force Norton to gather information about you, and there’s nothing anyone can do about that.

For your information to be 100% private, Norton would need a strong (and real) no logs policy — this means no IP, no email, device, country, or any other data the government could use to identify you.

Norton Secure VPN Keeps Logs

Norton sells the VPN as part of the antivirus, and it only has one privacy policy for all these services. I went through its privacy policy, and I discovered the 7 types of data it collects:

  • Member Information — Norton collects your contact details, such as name, mailing address, phone number and credentials, shipping and billing details — including your credit card or other payment data, transaction history, and any official documents you submit. All this information helps Norton manage its business relationship with you as a customer.
  • Administrative Data — Norton collects this data to maintain its business records, and it consists of license keys, IDs generated by Norton, and device ID.
  • Provisioning Data — this category includes your device model, browser type, system information, IP address, OS, and network type. This type of data is retained to deliver products and services.
  • Security Data — Norton keeps this data to protect you from fraud or identity theft. It consists of your transaction and location data, credit alerts, and diagnostic, usage and preference information, and third-party data.
  • Diagnostic Information — this category includes all the data Norton needs to troubleshoot the system. All your conversations with them are recorded, and all the crash reports are sent directly to them.
    Usage and Preference Information — for marketing purposes, Norton keeps information from your cookies and client settings.
  • Third-Party Data — whenever you receive a malicious email and Norton scans it, it will have access to the sender’s IP address and email.

Even though it doesn’t track the servers you connect to and your activity, the fact that Norton still has your IP address and location is a little concerning. On top of that, it doesn’t have specific information about disclosure in the privacy policy, leaving everything in a grey zone. If you want a VPN that really doesn’t keep logs, Norton’s not it.

Ad and Tracking Blocker

Along with the VPN, you also get an ad and tracking blocker — at least on paper. When I reached out to its support team to see what kind of information it keeps about my activity, the agent told me that it doesn’t have an ad blocker; it only has an ad tracker. It’s integrated into the VPN, and you can turn it on and off whenever you need it. While I tested Norton, I kept it on the entire time, and it really did find a lot of ad trackers — but it didn’t block all of them. I accessed forbes.com, which has a reputation for a tremendous amount of ads. I still saw a few ads, but no annoying pop-ups, which is nice.

screenshot of norton secure vpn's live chat support

Norton Secure VPN has an ad tracker in its apps

According to Norton’s support agent, the ad tracker doesn’t log information about you or your activity, and it also stops websites from tracing your browser.

Try Norton Secure VPN Today!

Secure VPN

This one is not necessarily a feature of the VPN, but it comes with Norton 360 which is mandatory to use any of Norton’s services. You can set it up to start the VPN once you open your computer. I was very disappointed that I couldn’t download the VPN as a standalone app and didn’t find this feature extremely useful, as the entire Norton 360 suite really slows my entire computer down. If you only need a reliable VPN, I suggest you look for better and more convenient options.

Torrenting — No P2P Support Whatsoever

Norton made it very clear that it doesn’t support any type of torrenting. Even more, the VPN won’t work at all if it detects torrent traffic. The moment I opened Transmission, my torrenting client, Norton Secure VPN gave me an error and cut the connection.

If you’re looking for a VPN you can torrent with, Norton Secure VPN is not it. There are many other options, some of which even offer specialized servers for torrenting.

Get Started With Norton Secure VPN!

Does Norton Secure VPN Work in China? No, It Doesn’t

Norton Secure VPN doesn’t work in China at all — it doesn’t even have servers there. I messaged Norton’s support team to see where they stand on this matter, and the agent confirmed it — it doesn’t work in China.

screenshot of norton secure vpn's live chat support

Norton’s agent said that the VPN doesn’t work in China

In all fairness, I was expecting this answer. Norton’s purpose is not to help you unblock specific regions of the world. Instead, it sells a VPN that will only hide your location in countries where VPNs are legal.

Ease of Use


Norton’s Secure VPN is incredibly easy to use as a stand-alone app. However, you need to install the entire suite to access it, and this can be time-consuming.

After you install Norton 360, you need to give it all the permissions and wait for it to set up the configuration. The process took no less than 30 minutes before I could actually connect to a server.

After the setup, you can change the server in under 10 seconds, which is nice. All you need to do is access the interface, move to the “Virtual Location” tab and choose a server. You can always close it by toggling the “Virtual Private Network” button in the SecureVPN tab.

Norton Secure VPN has intuitive clients.

Try Norton Secure VPN Today!

Norton Secure VPN’s Optional Extras — Mandatory 5-App Suite

Norton Secure VPN comes as part of the Norton 360 suite, so you’re stuck with all 5 apps if you want to use it. This is quite inconvenient if you only need a VPN. Instead of having a lightweight VPN app, you’re stuck with the entire suite. Upon starting the client, you get:

  • Device Security — this is Norton’s antivirus, and you can’t use any of its apps without it.
  • Dark Web Monitoring — this is one of its most interesting services. It searches the deep web looking for the information you provide. However, if you want Norton to send you alerts, you must provide your full name, phone number, email address, credit cards, bank account, driver’s license, insurance, and gamer tags. This service is not set up by default.
  • Password Manager — this one is pretty straightforward. You get a vault with all your passwords for safekeeping.
  • Cloud Backup — with your Norton account, you also get 10 GB of cloud storage, which you can access as long as your subscription is active.

For me, all these extras are a complete waste of disk space. A VPN is supposed to be light and easy to set up. Norton’s VPN has way too many extras, and you may not need all of them.

Protect Yourself With Norton Secure VPN!

Simultaneous Connections — Connect up to 10 Devices to Norton’s Servers

Depending on your subscription, you can connect 1, 5 or 10 devices under one account. For the smallest plans, you can transfer the subscription from one device to another whenever you need it, but it’s quite inconvenient.

Device Compatibility — Only Available for Windows, Android, macOS and iOS

Norton Secure VPN only has apps for Windows, macOS, Android, and iOS, and not all the clients have the same features. Unfortunately, it doesn’t support Linux, Chromebook, smart TVs, Amazon Fire Stick, or gaming consoles, such as the PlayStation or Xbox.

Desktop Apps

The desktop apps have the most limited functionality. Even though they come with the other 4 Norton apps, you don’t get features like the kill switch or WiFi security. On top of that, split tunneling is only available for Windows clients, which is very inconvenient.

I tested Norton Secure VPN on a MacBook and found it very easy to use overall — of course, after the long setup process. It’s intuitive, and you can connect to a server in a matter of seconds. However, the kill switch and split tunneling would have been very useful.

iOS and Android Apps

Norton’s Android apps have the most features, whereas the iOS ones are quite limited. On Android, you can access the kill switch and WiFi Security, while iOS only has WiFi security. I tested both of these apps on my Android phone and iPad, and I had a pleasant experience. When you install the mobile client, you don’t need to get all the extras — on Android and iOS, you get a standalone app for Norton Secure VPN.

The mobile apps are easy to use and not as complicated to set up as the desktop ones.

Protect Your Devices With Norton Secure VPN!

Installation — Takes 10 Minutes to Set Up

Norton Secure VPN’s installation process is one of the longest I’ve ever seen. After you download the file, you’ll spend around 10 minutes just for Norton 360 to install. In the end, you’ll need to restart your computer.

After the installation, Norton doesn’t start up along with your computer — so it doesn’t complete the installation on its own. After you open Norton 360, you’ll need to start giving it permissions in order to unlock the VPN. It took me another 5 minutes to give it the necessary permissions, only to prepare it for the next step.

Before you actually use the VPN, Norton needs to do a full system scan. Until that point, Norton Secure VPN is grayed out, so you can’t use it. A full system scan can take anywhere from 10 minutes to 10 hours, depending on how many files you have and your system’s speed. For me, it took about 10 minutes — I don’t have anything stored on my computer, so it didn’t have a lot to scan.

After the long installation and setup process, I could finally access Norton Secure VPN. It took me a total of 30 minutes to get it up and running. If I wasn’t testing it, I would have probably given up and gone looking for another VPN.

Quick Guide: How to Setup Norton Secure VPN in 3 Easy Steps

  1. Create an account and download the client. You can only download it after you create an account.
  2. Install Norton 360. Norton Secure VPN is part of the Norton 360 suite, and you need to install it. The installation process is long, and you’ll need to restart your computer after it’s completed.
  3. Log in to your account and connect. Before you unlock its services, you need to have an active subscription. After you log in, you will have to wait for Norton to connect to its servers and give it the necessary permissions.

Get Started with Norton Secure VPN!

Compare Norton Secure VPN with the top alternative VPNs



$3.33 /month
$7.99 /month

Norton Secure VPN is not the cheapest VPN, and the price depends on the number of connections you need. Its smallest plan starts at $4.99 USD per month where you can connect one device, the second plan costs $7.99 USD a month for 5 devices, and the third plan for 10 devices costs $9.99 USD a month. You get a discount for purchasing yearly subscriptions or you can take advantage of its 60-day money-back guarantee. Getting my money back from Norton wasn’t complicated. All I did was message the support team, explain why I wanted the refund. The agent processed my request in about 10 minutes.

Norton accepts credit cards and PayPal, and it doesn’t have anonymous payments. Some VPNs offer anonymous payments through Bitcoin, but that’s not the case with Norton. Instead, it handles its own payments and saves most of your data. Anonymous payments are great if you don’t want to share any of your data. However, nothing is completely anonymous with Norton. When you sign up, you need to give your name, phone number, email address and even home address for billing — which is not the case with other VPNs.

Reliability & Support


Norton advertises its support as “world-class customer support,” but I don’t agree with that. I tested its live chat support and checked out its knowledge base to see what I could do if I needed help, and I was a little disappointed. It seems to be busy all the time, and it was almost impossible to get a fast answer. There are a ton of formalities involved, after which the agents try to help you. The good part is that you can get a lot of information from Norton’s knowledge base — from tutorials to thorough explanations of how its apps and services work.

Live Chat Support

Norton doesn’t have specialized customer support for its VPN, so if you need something, all you can do is hope that the agent knows how to fix your problem — they are sales agents, not technical support agents.

When I reached out to its support team, I first had to fill in a form with my name, email, phone number, and app I needed assistance with — I didn’t give them my phone number, and it worked just fine, so don’t stress about that. After that, I was placed in a queue for an agent to take my request. The initial waiting time was 1 minute and 26 seconds, but I waited almost 10 minutes.

What I found incredibly pointless was the agent asking for the same information I completed in the form — it felt like they wasted my time. Then, I got my case number and answer. Norton uses case numbers in the event that your connection fails — it saves everything about your chat so it can send you an answer by email.

Compared to other VPNs, Norton’s support is quite slow. It is helpful, but it takes some time to fill out the form, wait for a connection, give the same information again, and get an answer.


For its US customers, Norton also offers free phone support. You can call its number or make a request online, and its agents will call you. Besides, you can get remote assistance, so the customer support agent can connect to your computer and fix the problem for you.

Knowledge Base

If you don’t feel like contacting the support team, you can find answers to pretty much everything in Norton’s knowledge base. It covers most errors you can encounter, and it also has a lot of tutorials to help you set it up. I read a lot of articles from Norton’s website, and I got my answer every time.

Norton is not the leader of customer support — in fact, it’s far from that. The agents are not specialized in technical matters, so it may take some time before your problem is solved. I found its knowledge base to be a lot more useful than any type of support it offers.

Try Norton Secure VPN Now!

Comparison: Is It Better Than the Competition?

When comparing Norton Secure VPN to the top VPNs, we can really see some interesting differences.

Norton Secure VPN ExpressVPN
Our speed rating #32 #2
Server number 3,000 servers 3,000 servers
Obfuscated servers No Yes
Specialized servers No No
Jurisdiction United States The British Virgin Islands
Zero-logging policy No Yes
Encryption 256-bit AES 256-bit AES
Kill switch Yes, for Android Yes, but not for iOS
Split tunneling Yes, for Windows Yes, for mobile and desktop
Allows torrenting No Yes, on all servers
Simultaneous connections 1 5
Unblocks Netflix US Yes Yes
Unblocks BBC iPlayer No Yes
Works in China No Yes
Pricing $3.33/month $6.67/month
Money-Back Guarantee 60 days 30 days

The Bottom Line

Final Verdict: User-Friendly VPN With Useful Features But Super Slow Speeds

Norton Secure VPN is a good VPN that will keep you safe on the internet. It wasn’t designed to bypass geoblocks and firewalls but to provide a safe browsing experience for its users. It comes as part of the Norton 360 suite along with the antivirus, dark web monitoring, cloud backup, and password manager.

I didn’t encounter any IP or DNS leaks during my tests on its desktop and mobile apps and its features come in really handy.

I didn’t like the limited device compatibility — Norton Secure VPN only has clients for Windows, macOS, Android, iOS and no browser extensions. This means that you can’t use it on any other operating system.

Its server network is smaller than most VPNs, and the speeds are slow. Even if you connect to a server close to you, the connection will slow down if the physical server is actually located on the other side of the planet.

If you’re looking for more than regular browsing protection, you should look into other options. Some VPNs have specialized streaming and torrenting servers and unblock any streaming platform out there.

Try Norton Secure VPN Now!

FAQs on Norton Secure VPN

? How does Norton Secure VPN work?

Norton Secure VPN works by hiding your real IP address and assigning you another one from a country of your choice. It comes as part of the Norton 360 suite, and it’s a very simple VPN. Before you use it, you need to install Norton 360 and set up its services. After that, the process is simple. Just click on the location you want to connect to and you’re done!

? Does Norton Secure VPN have a free trial?

Yes, Norton Secure VPN has a 30-day free trial — you can test its services first, but only on one device. During the trial period, you can switch your subscription from one device to another, so you can use it on Windows, macOS, Android, and iOS. You can also purchase a subscription for 1, 5, or 10 devices.

? Can Norton Secure VPN unblock Hulu and Netflix?

Norton Secure VPN unblocks Netflix but can’t unblock other platforms, such as Hulu or Amazon Prime. This VPN wasn’t created to bypass geo-restrictions, and Norton has no plans of changing that. If you’re looking for VPNs that unblock the most popular streaming platforms, you should look at other options.

? Does Norton Secure VPN work on Chromebook or Amazon Fire Stick?

Norton Secure VPN only works on Windows, macOS, Android, and iOS — it doesn’t have browser extensions or apps for Chromebook or Amazon Fire Stick. Its limited device compatibility is one of the reasons I can’t recommend it.

? Can I contact Norton Secure VPN through email?

No, Norton doesn’t have email support. However, you can reach its support team through live chat or by phone in the US only. You can also access its knowledge base to find information and tutorials for all its features. I wasn’t very impressed with its live chat support — I received a good answer, but I had to wait for about 10 minutes for an available agent.

? How many devices can I connect to Norton Secure VPN?

You can connect up to 10 devices to Norton Secure VPN, depending on your subscription. Its basic subscription allows you to connect [Vendor Data: Devices per License] devices, and you can switch your license from one device to another. On bigger plans, you can connect up to 10 devices under one subscription.

? Can I use Norton Secure VPN in China?

No, Norton Secure VPN doesn’t work in China. I contacted its support team to find information about this, and the agent gave me a direct answer. Norton doesn’t have the intention to create a VPN that bypasses firewalls and geoblocks — it only focuses on the security of its users.

Try Norton Secure VPN for FREE for 60 Days!

  • Encrypts data sent and received over public Wi-Fi networks
  • Offers security in browser and other mobile apps
  • Blocks ad-tracking cookies
  • Masks online activities and location
  • Allows you to switch virtual locations to access geo-restricted content
  • One-year, one-device subscription
  • Get started with Norton Secure VPN now
Money Back Guarantee (Days) : 60
Mobile app :
Number of devices per license : 1

Watch the short video review and tutorial below of Norton Secure VPN


Norton Secure VPN User Reviews

Based on 69 reviews in 7 languages
Norton VPN stops me from connecting to my home wifi - 2
DB -
May 8, 2021

I've used Norton for years, but ever since I've downloaded Norton VPN on my phone I'm LUCKY if I can connect to my home wifi 20% of the time. It says my home wifi is secure, but the VPN still tries to connect. Even when I turn it off it tries to reconnect all the time. I've tried a few fixes on the Norton forums, but none of them work. Before loading Norton on my phone my home wifi was always excellent, now it's nearly non-existent and ultra-frustrating. Norton needs to find a patch to fix this issue, as I see that I'm not the only one affecting in this way.

Customer Service. You gotta be kidding. - 2
CB -
May 6, 2021

Nothing worked well. Not one thing. And when I tried to get help all I got was someone sitting in a room with several other folks and they were all yelling into phones and using English as a second or third language. They got snotty when I asked them to transfer me to someone else who spoke English as a first language. They got snottier when I asked them to repeat because I didn't understand. Customer service is a big fat ZERO. NADA. ZIP. NOTHING. If I had known this was going to be their "service" I would have looked elsewhere. It still isn't operating worth a damn on my Mac. Oh, that was another thing. I waited 45 minutes to get connected to someone and was told I had to talk to their other department because they don't do Macs. Transfer. AVOID Norton.

Infected my PC with a troyan virus - 2
Sergiu -
Apr 29, 2021

All said in the title, no need for more words. agh by the way customer support would be minus 5 stars that would be my review note, lost a lot of patience with online chat, but the one on the phone was a deadline no answer.

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