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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

Norton Secure VPN Review 2024 — Safe, but Is It Good?

Our Score: 6.7/10
Ranked 38th out of 285 VPNs
Matthew Amos Updated on 18th June 2024 Fact-checked by Anneke van Aswegen Senior Editor

Norton is one of the biggest names in cybersecurity, and many Norton 360 packages include a VPN. Since its antivirus software is so popular, you might think you don’t need to look elsewhere for further protection. But can Norton really compete with the top VPNs?

After testing all its features, I recommend trying Norton VPN if it comes with your 360 package. It can definitely keep you safe, but it doesn’t have the largest server network. In addition, it’s not great for torrenting, and its customer service could use some work. To get a more well-rounded service, I recommend you try one of the best VPNs available today.

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Short on Time? Here Are My Key Findings

Pros

Cons

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Norton Secure VPN Features — 2024 Update

6.8
💸 Price 2.50 USD/month
📆 Money Back Guarantee 60 Days
📝 Does VPN keep logs? No
🖥 Number of servers 3000+
💻 Number of devices per license 10
🛡 Kill switch Yes
🗺 Based in country United States
🛠 Support 24/7 live chat
📥 Supports torrenting Yes

Streaming — Decent Quality on Several Major Platforms

6.5

Norton VPN makes it possible to securely watch many popular platforms from anywhere. It doesn't work with all streaming services, but the quality was great when it did. Compared to its top competitors, it doesn’t offer a large server network or any streaming-optimized servers. This restricts the number of services it can safely access.

Editor’s Note. The VPNs we review generally follow a strict no-logging policy, claiming they will never view your online activities. This means you’re solely responsible for how you use the VPN. The vpnMentor team and I strongly urge you to always uphold all copyright laws.

Works With: Netflix

Norton VPN can access a variety of Netflix libraries in high quality from anywhere. During our tests from the US, we were able to watch the local library without any issues using the United States server.

Screenshot of Netflix player streaming The Roast of Tom Brady while connected to Norton VPN's US serverThe video played in HD right away and there was no buffering

We could also view UK and Canadian libraries in similar quality. However, Australian libraries did take about 11 seconds to load, and it took about half a minute for them to resolve into HD. This isn’t necessarily a surprise though, as Australia is known for having slower internet speeds.

Unfortunately, we found that the Japan Netflix library only gave us Netflix Originals, a limited version of the service. This removes all region-specific content, so only shows Netflix owns outright are available to watch. Many times, when connecting to a VPN, Netflix defaults to Originals, but the best providers can safely access various libraries from anywhere.

Works With: Amazon Prime Video

I was impressed that Norton VPN could access Amazon Prime Video and stream in HD. Many VPNs have a tough time safely accessing this platform.

Screenshot of Amazon Prime Video player streaming Night School while connected to Norton VPN's US serverThere was only a brief loading period before the video started

UK and Canadian libraries also loaded promptly. As I stated above, this isn’t very common as Amazon has strong anti-VPN technologies. Unfortunately, these can prevent you from watching even if you’re just trying to stay safe with servers in your own country.

Works With: Max

Norton Secure VPN has servers that can access Max and play back videos in 4K from anywhere.

Screenshot of Max player streaming Sisters while connected to Norton VPN's US server There were no issues with buffering or dips in picture quality

Norton VPN worked great with the WireGuard protocol and Firefox as my browser. I also had successful tests with the Mimic (obfuscation) protocol and Chrome.

Works With: BBC iPlayer

BBC iPlayer loaded in the highest quality while connected to Norton VPN.

Screenshot of BBC iPlayer streaming The Young Offenders while connected to Norton VPN's UK servers We recommend using WireGuard to get the fastest load times

This was a win for Norton Secure VPN because it didn’t work with BBC iPlayer in our previous round of tests. Unfortunately, there are still a few platforms it just can’t access safely.

Doesn’t Work With: Disney+ & Hulu

We got an error message whenever we tried to stream Disney+ with a secure connection to Norton VPN, including tests from Italy and the UK.

Screenshot of Hulu website displaying an error message while connected to Norton VPN's US server Norton VPN only has 1 US server, so there aren't many options

The VPN didn’t work with these platforms in our previous tests either, so there’s still room for improvement. To find a provider that makes it possible to safely access all the major platforms from anywhere, check out our list of the best VPNs for streaming.

Speed — Fast Nearby but Rates Drop at a Distance

6.8

Norton VPN has gotten faster over the years, but it still has issues on far off locations. While I was impressed by how quick most of its closeby servers were, some of the distant locations had drops that were much higher than average.

To create fair comparisons, we have our tests performed by our dedicated speed expert for the majority of our reviews. This way, each VPN is tested with the same connection and from the same location. Several tests are done with each server. This helps us create accurate averages that account for any dips or surges in internet speed that might occur throughout the day.

Screenshot of a chart displaying speeds on various Norton VPN servers worldwideSpeeds fell 15% on nearby servers and 51% on distant ones

These tests were done with the WireGuard protocol since it was the fastest option. Its other offerings, Mimic and OpenVPN, were at least 5 times slower most of the time, and sometimes more. So, you’ll wanna stick with WireGuard for any high-bandwidth activities.

Local Speed

Norton Secure VPN’s nearby speeds are right up there with the fastest VPNs. If your VPN only drops your speeds between 10-20%, then it’s one of the best.

Screenshot of Ookla speed tests done with no VPN and while connected to Norton's UK server Her ping rate and upload speeds barely dropped at all

I performed my own tests as well, and I only lost 5% from my base speed using the US server and the WireGuard protocol.

Long-distance Speed

Some of Norton VPN’s distant servers performed decently, but a few gave us extreme speed drops. The fastest VPNs rarely lower your speeds by more than 40%. I’d consider a drop of 60% with servers on the other side of the world to be average.

Screenshot of Ookla speed tests done with no VPN connected and while connected to Norton VPN's Canada serverThis was a huge drop for a server less than 6,000km away

The top VPNs wouldn’t even lower your speeds this much on a server 15,000+km away. That’s why it’s odd that the Australian location was so much faster. This could possibly be due to overcrowding on the Australian server. Unfortunately, Norton Secure VPN doesn’t display this information like some other providers do.

A few customers have complained of input delays on their system with Norton VPN, but I never experienced this. To be clear, I don’t mean lag while gaming or buffering during a stream. I’m talking about latency throughout your entire device when trying to input any commands. That would be the last thing you’d want a VPN to do, but I never encountered it.

I believe it’s likely that our instances of slow speeds were simply due to unexpected distances since all of its servers are virtual. But overall, Norton Secure VPN has become much better in the speed category. However, it’s still not quite as good as our highest-ranked VPNs. If you need the best speeds possible with an encrypted connection, take a look at our list of the fastest VPNs.

Gaming — Good Results With the Right Servers

7.0

Norton Secure VPN works well for gaming as long as there’s a server close to you. I asked a colleague of mine who’s an avid gamer to see if he noticed any differences in the performance when he connected to a Norton VPN server. The closest server to him was in South Africa, and it offered a promising ping of only 82ms.

Screenshot of World of Tanks being played while connected to Norton VPN's South African server He was able to win several matches without any additional lag

In general, it’s best to have ping rates below 85ms while gaming. The ping determines how long it takes your data to travel. When it’s higher, there’s a delay between your inputs and the game’s responses.

Our tester did encounter a few issues on some other servers. For example, the game froze once on the location in Israel, but he was able to load it up after a reboot. Plus, servers in the US and Spain proved to be too far away for competitive play. That’s actually not surprising since we’ve never been able to find a VPN that offers low ping on distant servers.

Norton Secure VPN has greatly improved in this area thanks to its faster speeds. It’s still not one of the top VPNs for gaming. But, if you’re a casual gamer that received the VPN in your 360 suite, it should work just fine.

Server Network — Small With Few Locations

6.0

Norton VPN only has 3,000 servers in 60 countries. There are some solid VPNs with less servers, but they usually offer far more countries (2 or even 3 times as many). The majority of the locations are in Europe, where it offers 19 countries including Germany and Italy. Every other continent only gets 3 locations or less.

It also doesn’t offer city-level locations. So, when you connect to a country, you don’t know where exactly your connection will be. In a big country like the US, that means you could be connected to a server that’s thousands of kms farther away than you expected.

Screenshot of Norton VPN's Windows App highlighting the Server Network I'm pleased that Norton VPN has added a search function

While it was difficult to get answers from support, an agent did tell me that Norton VPN owns its servers. That’s great because many VPNs rent their infrastructure, which creates another middleman that could potentially access your data. On the other hand, it doesn’t offer dedicated IP addresses or private DNS servers. Like most VPNs, it utilizes dynamic IPs.

Support staff informed me that all of its servers are virtual, so they might be physically-located somewhere else. I was happy to receive this information as the company has kept these details secret in the past. This doesn’t make these servers less safe, but it can affect your speeds when you expect them to be closer than they actually are.

I'm pleased to say that we faced no connection issues during this round of testing. The servers always connected within 5-8 seconds. It was possible to connect to all of the locations without fail.

This is one area where Norton VPN really falls behind the competition. The top VPNs offer so much more with their servers. You can read this list of VPNs that all have much larger networks with better features.

Fastest Location

Norton Secure VPN offers this typical feature that connects you to the “fastest” location, but it won’t tell you how it works. Many VPNs are more upfront about how their auto-connect features choose a server. It’s usually determined based on a combination of ping, server load, and distance.

Unfortunately, with Norton Secure VPN, it’s a mystery. On the plus side, the server list is so small, you probably already know which server is the closest to you and most likely the quickest.

P2P-Optimized Server

You can see this option at the top of the server list. At first, I thought it would send me to a long list of different specialty servers for torrenting. Unfortunately, this simply connects you to the only P2P-optimized server it has. I’ll elaborate on this further in the torrenting section, but it doesn’t give you many options for optimizing your downloads.

Security — Safe With Robust Security Features

8.6

Norton can successfully hide your location, but there are a few special features I wish it offered. I performed 10+ leak tests, and my real IP address was never revealed. These were done across multiple servers as well. It does this by using the AES-256 bit encryption level. This is an industry standard used by banks and militaries, so it’s just about impossible to crack.

Screenshot of a leak test performed on ipleak.net while connected to Norton VPN's Czech Republic server The VPN also provides protection from WebRTC and DNS leaks

I’m glad to report that you now get to choose between several protocols. The new and improved Norton Secure VPN Windows app lets you choose between OpenVPN, WireGuard, and Mimic (its new obfuscating protocol). Unfortunately, Apple and Android devices are still unable to switch protocols.

The WireGuard is the fastest, but OpenVPN is generally considered the safest. This is because it’s open-source, so it’s consistently checked for vulnerabilities by cybersecurity enthusiasts from around the world. Mimic is designed to be used on restrictive networks like schools or businesses since it hides your VPN use.

In addition, there’s no double VPN feature or custom DNS servers. However, I appreciate that it has the most essential security features. Overall, this is one of Norton’s strongest areas, but it’s still not perfect.

Split Tunneling

This feature lets you exempt certain apps from the VPN’s tunnel. It works, and it can be convenient. For example, it’s much easier to access my banking app without a VPN, so I can add it to the split tunneling list, but keep everything else encrypted. I just wish you could exempt websites too.

Kill Switch

This is a necessary feature every VPN needs, so I’m glad Norton VPN has added it. It blocks your internet connection if the VPN ever disconnects. I tested it by keeping a browser open while I switched servers. This showed me that it always blocked my network, so it works as advertised. You just need to remember to switch it on since it’s not automatic.

Ad Tracker Blocking

The VPN’s ad blocker is a nice feature, although it’s not perfect. It’s pretty simple; you can only turn it on and off. I appreciate how easy it is to use, but others have some more customization options. With it enabled, I still saw a few banner ads and pop-ups. However, it’s more than most VPNs offer, since this is strangely a somewhat rare feature.

Privacy — Good Policy but It’s in a 5 Eyes Country

7.5

NortonVPN won’t store any of your sensitive information. The only data it stores is the anonymized information it needs to keep the VPN running. None of this can be linked to your browsing history, so I have no issues with its privacy policy. However, I wish it was located in a more privacy-friendly country. I also hope its policy is audited in the future to prove it sticks to its claims.

Norton’s password manager was breached in 2022, but the company claims none of its systems were compromised. The hackers might have been able to access sensitive information like full names, mailing addresses, and phone numbers. They also saw many customer’s usernames and passwords.

The company stated that all passwords were reset as soon as they found out. While this is quite concerning, it was unlikely to affect users who were mainly concerned with using the VPN and the other antivirus products Norton offers. Still, I understand if this makes you hesitant to choose them over their competitors with less controversial histories.

Does Norton VPN Keep Logs? No

Norton VPN doesn’t log your IP address or browsing history. It will store your device type, OS, bandwidth usage, the language you choose for the app, and some other minor things. This type of information is nothing to be concerned about because it’s anonymized. That means it’s never connected to any of your personal information.

I’m also glad that it has made its policy more clear. In the past, there was only one document for all of its products, but now it’s more specific about the data it collects through its VPN.

Was Norton VPN Audited? No

There hasn’t been an independent audit of Norton VPN’s infrastructure or policies. That means it’s possible it could be storing even more information. For now, all you can do is take its word for it. The top VPNs all hire reputable third parties to give you peace of mind that they stick to their word.

Based in the US

Norton’s headquarters are in the US, a country that’s been known to spy on its citizens. It’s also part of the 5 Eyes Alliance. This is an agreement between governments to share intelligence gathered about their subjects. What’s worrying about this is it means Norton could be asked to alter its policies in the future.

Does Norton VPN Work in China? No

According to customer support, you won’t be able to use Norton Secure VPN in China. Luckily, this was one of the few instances where it was easy to get a straight answer from support.

Screenshot of a Norton VPN live chat where support staff told me the VPN won't work in ChinaThe new Mimic protocol won't be enough to help you

Despite what support said, there have been some reports from people within the country that the VPN does work there. However, if their own staff aren’t confident it will work there, I’ll take their word for it.

Many VPNs have been banned by the Chinese government, but there are no public reports of the government going after individuals for using them. However, we recommend you read up on the laws before you try using one there. If you choose to use a VPN, check out this list of VPNs that works in China.

Torrenting — Few Options for Optimizing P2P Downloads

5.5

I could torrent with Norton Secure VPN, but only with its single P2P-optimized server. This server gives you a location in The Netherlands. However, since all of Norton’s locations are virtual, I’m not sure where it’s actually located.

My downloads finished relatively quickly, but I can’t guarantee you’ll have the same result. This is because I suspect speeds will drop severely if you’re far away from its specialty server. Normally, I can download a 700MB file in about 14 minutes. Connected to the VPN, it only took 17 minutes to finish.

Norton VPN also doesn’t include port forwarding or the Shadowsocks protocol, which can improve torrenting speeds. Torrenting is legal in most countries, but it’s never legal to download copyrighted materials. You should only access torrents in the public domain, so you don’t break any laws. To torrent safely, you can try one of the best VPNs for P2P in this list.

Installation & Apps

7.5

Installation & Apps — Available for the 4 Major Operating Systems

Norton VPN is very easy to use, but that’s because there are few customization options. Connecting, choosing a server, and accessing the settings are all basically self-explanatory.

Screenshot of Norton VPN's Window's app's UI highlighting the main screen where the settings can be accessed You can access the main settings in the VPN Preferences tab

The VPN Preferences tab contains the bulk of the settings. It lets you choose if you want the VPN to turn on automatically on every network, public networks, or during P2P connections. This is also where you access split tunneling, the kill switch, protocols, or enabling connection to local devices (like printers).

You can find language, notification, and launch on startup options in the Settings menu. I must say I am impressed with the number of languages offered as there are over 20, which bests the vast majority of VPNs.

I recommend turning off notifications as soon as you open the VPN. Norton Secure VPN can send you annoying notifications even when it’s turned off. It will also send popups on your system tray about other Norton products. But, it’s not a huge deal since these can be easily toggled off.

That’s really all there is to it. Its simplicity makes it a breeze to use, but if you’re looking to fine-tune a VPN to your liking, Norton VPN isn’t for you.

Setup & Installation

The VPN is easy to install. On desktop, you need to subscribe and access the download page from your account on Norton’s website. Once you download the installation file, you just need to follow the instructions.

Screenshot of Norton VPN's download page from its website Unlike some VPNs, you do have to subscribe first

I was able to complete the setup in less than 3 minutes. It’s actually a little easier for mobile. You just go to the proper store (Google Play or App) and install it like any other app.

Device Compatibility

Norton VPN offers apps for Windows, Mac, Android and iOS. I’m glad it covers the main players, and while some VPNs have apps for a few more devices, your vital information is most likely stored on your laptop, desktop, or phone.

Unfortunately, there are no apps for Linux devices or routers. In addition, it doesn’t offer smart DNS, a feature that lets you change locations on any device with DNS settings. I really hope it adds router support in the future (and browser extensions would be nice). Hooking a VPN up to your router gives you a way to encrypt your connection on any smart TV or game console.

If you want to easily connect any WiFi-enabled device to your VPN, I recommend you try one of the best VPNs for routers in this list.

Desktop — Apps for Windows and Mac

The Windows app has been upgraded in a few ways that make it superior to the Mac app. To me, its new redesign is much more attractive than the more plain Mac version. However, I’m glad that they both now feature a map that displays a little pin in your chosen location.

Screenshot of Norton Secure VPN's Mac and Windows app side-by-side The Windows app shows the number of devices and connection time

You get split tunneling and several protocol choices with the Windows app. It lets you switch between WireGuard, OpenVPN, and its own Mimic protocol. There is no way to switch protocols on Mac devices.

Strangely, support told me the VPN automatically switches between Mimic and IPsec on Mac. This is disappointing because you can’t rely on its obfuscation working consistently. On a positive note, you do get the kill switch with both desktop apps. This is nice because some VPNs don’t offer this with their Mac versions.

Android and iPhone (iOS)

These apps also switch between Mimic and IPsec automatically. The kill switch is available with both, but once again, Apple users miss out on split tunneling.

Screenshot of Norton VPN's Android and iOS apps and their UIsMobile apps can also warn you of unsecured networks

You’ll also miss out on some desktop-exclusive features like the ability to turn off notifications and all the auto-connect features.

Simultaneous Device Connections

Different subscription tiers gives you a different device limit. You can choose between 1, 5, or 10. 5 is the average amount VPNs offer, and 10 is pretty generous. However, most VPNs don’t make you pay so much more for extra connections. The tier with 10 connections is twice as much as the plan with 1.

I was able to test out 4 devices at once, and there was no change in the VPN’s performance. Even while streaming with each one, there was no noticeable difference in speeds. So, the simultaneous connections work without issues, but the 10 device plan is too expensive.

Pricing

7.0
1 Device Annual
$ 2.50 / month per month
5 Devices Annual
$ 3.33 / month per month
10 Devices Annual
$ 5 / month per month

Pricing — Consider Purchasing With Norton 360

For the best savings, I recommend purchasing the VPN with one of Norton’s security packages. Several Norton 360 plans come with the VPN. So, if you’re interested in its antivirus products, you can try out Norton VPN that way. With the cheapest plan and one of their deals, sometimes it works out to the same price as the average VPN.

However, I don’t recommend paying for the VPN on its own. There are only annual plans at this time as they’ve removed their monthly ones. The annual plan with 1 device is the cheapest, especially for that term length. Some VPNs, like PIA, are cheaper and offer unlimited simultaneous connections under one account.

The annual plans also give you a 60-day money-back guarantee, which is twice as much as most VPNs offer.

Screenshot of a live chat with Norton VPN's support staff where they approved my cancellation I wish I knew you could cancel through your account page

Unfortunately, there’s no way to pay with cryptocurrency. You can only purchase Norton VPN with Paypal, or Visa, MasterCard, and American Express credit cards.

Reliability & Support

4.0

Reliability and Support — Hard to Reach With Bad Answers

Norton makes it a hassle to get in touch with support. There is a 24/7 live chat. But before you can talk to a live agent, you have to answer several questions asked by its bot. Then, you have to click through a series of pages on its website before you can actually find the live chat option. It’s almost like it doesn’t want you to talk to support.

There are even more steps after that. Worst, you have to give them your full name, email address, and phone number, just to get the chat started. Not only is it a hassle, but it’s not very privacy-friendly. I really don’t feel comfortable giving any VPN my phone number, and most don’t ask for it.

Even after all that, sometimes you have to wait for several minutes before a representative begins your conversation. You also need an account to get your questions answered. Another issue is that support agents try to close your chat window as quickly as they can. Once, I walked away for less than a minute, and when I came back, the window was closed. I had to go through the entire annoying process again.

Screenshot of a live chat with a support agent where they told me there are no more monthly plansMany answers made no sense or weren't related to my questions

Sometimes it even seemed like support was simply copy-and-pasting random text from the website. For example, when I asked about its privacy policy, I was sent a series of paragraphs related to the kill switch, WiFi protection and other unrelated topics. On the plus side, the agents were always friendly. I believe they tried their best, but they just weren’t knowledgeable about the product.

There is no email support, but you can contact it by telephone. I find that inconvenient compared to live chats, but it’s there if you’re interested. There are also several FAQs on the website, but these often have outdated information.

Compare Norton Secure VPN With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4
Editors' Note: Intego, Private Internet Access, Cyberghost and Expressvpn are owned by Kape Technologies, our parent company.

The Bottom Line

Final Verdict — Not a Bad Choice if You Have 360

Norton Secure VPN has plenty of positives. It works great for gaming, and it’s quite secure. The VPN also passed all of my leak tests, and its privacy policy is reassuring.

However, it could use a little work in some areas. Its torrenting support is poor, and the server network is a bit small. Plus, it’s not the fastest VPN, and I wish it was easier to contact support.

You can use Norton VPN if it’s in your 360 package, but there are better options. It’s not a bad VPN, but I recommend looking into the top VPNs to see what they offer that Norton doesn’t. You can try one of the best VPNs available risk-free since they all come with money-back guarantees.

  • Good for online gaming
  • Solid security features
  • Strict no logging policy

FAQs on Norton VPN

Is Norton VPN safe?

Yes, Norton Secure VPN is safe. It passed all of my leak tests. This is because it uses AES 256-bit encryption, the same level used by banks and militaries around the world. Plus, it also has a kill switch, which blocks your connection if the VPN unexpectedly disconnects. That means you’ll never have to go online without protection.

Is Norton VPN free?

No, but Norton VPN comes with some of Norton’s security packages. It also offers 7-day free trials if you sign up with an iOS or Android device. On top of that, there are 60-day money-back policies with yearly plans. I tested out its refund policy, and I was able to get all my money back in 6 days.

What’s the difference between Norton 360 and Norton Secure VPN?

Norton 360 is a package of security products, and Norton VPN comes with certain tiers. The cheapest plan (AntiVirus Plus) comes with Norton’s antivirus software, along with cloud backup, and a password manager. The Standard plan, and all packages above this, come with Norton VPN. You can also purchase the VPN separately, but it’s a better deal with 360.

How do you talk to Norton VPN customer support?

It's a hassle to connect with Norton Secure VPNs customer support. I didn’t find them very helpful. They often seemed to misunderstand my questions, and their answers were usually brief or confusing. You can follow the steps listed below to contact Norton Secure VPN customer support:

  • Click the support tab. You’ll find this at the top of Norton’s website.
  • Choose the Get Help button. It’s a yellow link below several options that just take you to FAQs.
  • Sign in. You need to have a current subscription to speak to an agent.
  • Select Chat Now. After you sign in, you’ll be presented with several options including links to its forums, social media accounts, and phone support.
  • Enter your information. You then have to enter your full name, phone number, and email address. In the drop down menu marked Category, you also need to choose Norton Secure VPN.
  • Wait for a live agent. Finally, you should be able to speak to support staff within a few minutes.

How does Norton VPN compare to NordVPN?

NordVPN surpasses Norton VPN in every category. For example, NordVPN offers much faster speeds, and better performance while gaming and streaming. It has more security features, especially for iOS and Mac apps, which Norton Secure VPN provides with inferior apps. Plus, Norton VPN has a much smaller server network, and its customer support can’t compare to NordVPN.

Does Norton 360 come with a VPN?

Yes, all of its plans, except for the Norton Antivirus Plus option, come with its VPN. This means the Standard, Deluxe, and Select plans include Norton Secure VPN, along with many other cybersecurity products. The VPN can also be purchased on its own, but every plan Norton offers for the VPN or its antivirus are annual subscriptions.

Money Back Guarantee (Days): 60
Mobile app:
Number of devices per license: 10
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Norton Secure VPN User Reviews (User reviews are not verified)
3.2
Based on 85 reviews in 8 languages

Write a Review on Norton Secure VPN

Please rate VPN.

All Speed Streaming Security Сustomer service
Lukas
Lukas
2/10
Disaster VPN

Internet connection is down to 10%. Problems with logging in my account. Problems with getting help. I bought vpn with norton 360 in deluxe option. Nothing is working now. Can't login to my account. Internet speed is down. Can't get help with refund - cause they want me to login to my account etc. Strongly advise against it.

John C
John C
6/10
Worked all right for 6 months

6 SEP 2023 Had this for six months and now, all the sudden, my internet speed with VPN turned on is unbearable. VPN also disconnects without warning or reason and has to be turned on again and again. As for blocking my location, when I first came here to Thailand, Norton did not hide me and sites were still blocked even while using US location. I have LifeLock, so I added the VPN, but when my year expires I will look elsewhere. I will probably have to find another VPN to get me through the next six months since I can't seem to find a fix for the latest lag and connection issues online.

Wayne
Wayne
2/10
Waste of time speed down to 10% of when VPN turned off

I'm looking at going elsewhere, a lot of sites I cannot go into, and my download speed is 5 to 10 at best. Turn the VPN off, every thing is great. Norton are not interested they just want your money it's a pity really.

About the Author

Matthew is a writer and editor for VPNMentor with a proven track record of providing in-depth analysis of the most highly regarded VPNs, including ExpressVPN and CyberGhost. His unparalleled expertise has enabled him to consistently deliver cutting-edge insights on the most sought-after (and newest) VPN services.

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