VPNCity Reviews 2019 - Why 4.0 Stars?

Kate Veale | Updated on 4th December 2019
Cybersecurity Researcher

A no-logs VPN with military-grade security, VPNCity operates 200+ servers across 41 countries. You can protect up to eight devices with one account. The downside, unlike many of our top vendors such as CyberGhost, you won't be able to stream Netflix in high-quality and with fast speeds.

VPNCity is available in English, Chinese, Spanish, Polish, and Portugese.

Does VPNCity Work with Netflix?

I was able to unblock Netflix, Hulu, HBO GO, and BBC iPlayer. Unfortunately, VPNCity’s streaming-optimized servers are so slow that it took over five minutes of buffering to load an episode of Parks and Recreation.

There's nothing more frustrating than finally unblocking the TV show you're so desperate to watch, only for it to be too poor quality to play. I'd recommend NordVPN instead, with its lightning-fast speeds and guaranteed high-quality, uninterrupted streaming.

VPNCity Speeds

Connection speed is one of the most important things to consider when you’re choosing a VPN. Nobody wants a sluggish connection, so it’s vital that you choose a super-fast service.

It’s normal to experience some slow-down when you connect to a VPN. This is because your data needs to travel farther to reach the VPN server. It also takes extra time to encrypt and decrypt your data. However, the difference should be barely noticeable with a premium VPN.

When you’re browsing local sites, you’ll get the best connection speed by connecting to a server close to your physical location.

If you want to bypass a geoblock or censorship, you’ll need to connect to a server based in a country where that content is already available. For example, if you’re trying to stream Netflix US from Australia, you’ll need to connect to a server in the US.

I decided to test VPNCity’s connection speeds on my local server and a server based in the US.

My base speed before connecting to VPNCity was 7.45 Mbps download, 0.79 Mbps upload, with a ping of 27 ms. This doesn’t sound like much, but it’s actually faster than 51% of Australia.

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When I connected to VPNCity’s Australian server, my download speed decreased only slightly to 6.64 Mbps. My upload speed increased to 0.88 Mbps, and my ping stayed almost the same at 30 ms.

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I experienced a dramatic speed loss when I connected to the US server. Although my upload speed only decreased slightly to 0.76 Mbps, my download speed dropped to 1.57 Mbps. This was just barely fast enough to load Netflix in standard definition.

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Is VPNCity Good for Torrenting?

Yes. VPNCity allows unlimited P2P connections on all its servers, and has adequate security features to protect you while you torrent.

Security - Is VPNCity Safe?

VPNCity offers all the basic security features needed to keep you safe and anonymous online.

However, I have a significant concern about its password changing policy.

You can change your password in your account portal, but you don’t need to provide your old password to authorize the change.

This is bad news if you accidentally leave your VPN logged in, or you use a password manager or autocomplete. Anyone who stumbles across it can change your password without your permission.

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Does VPNCity Keep Logs?

VPNCity doesn’t log any of your data.

It is headquartered in Hong Kong, which is not a member of the 5/9/14-Eyes alliance.

Does VPNCity Have an Adblocker?

Yes. The app features a built-in ad blocker.

Does VPNCity Work in China?

VPNCity works in China. It features ShadowSocks for additional security.

Price and Value for Money

VPNCity is marginally cheaper than many premium VPNs, but its lack of features and support make it poor value for money.

Does VPNCity Have a Free Version?

There is no free trial. However, once you have subscribed, you can participate in its referral program to earn up to three years free service.

VPNCity’s Refund Policy

VPNCity offers a 30-day money-back guarantee for all new subscriptions.

Is VPNCity Compatible with my Device?

With VPNCity, you can protect up to eight devices at once.

There are easy-to-use apps for:

  • Windows
  • MacOS
  • Android
  • iOS
  • Chrome
  • Firefox

Encryption

VPNCity uses 256-bit encryption.

Security Protocols

VPNCity uses four main security protocols: SoftEther, OpenVPN, IKEv2-IPSEC, or L2TP-IPSEC.

SoftEther supports all major operating systems. It delivers high-speed access and strong security with low memory and CPU usage.

OpenVPN is one of the most common and most secure encryption protocols. It creates site-to-site or remote connections with several layers of security.

IKEv2-IPSEC is a combination of protocols that allows you to reconnect quickly if your VPN connection drops. It ensures that each IP packet is both authenticated and encrypted.

L2TP-IPSEC is another combination of protocols that offers a super secure and reliable connection. This is best for those who require higher security measures for professional internet use.

VPNCity Customer Service

The customer support agent I spoke to was very abrupt and unprofessional. They didn’t introduce themselves, or even say hello before instructing me to reinstall the app.

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Each time I commented, it took about three minutes to receive a response. This doesn’t sound like much, but the waiting time really made the conversation drag on longer than it needed to.

In the end, customer support wasn’t able to help me.

I was asked to send a screenshot of the issue in a separate email to them which they would forward to the tech support team. At this point, I felt like I was just repeating myself and wasting my time.

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They responded to my email within an hour, but I wasn’t happy with the reply.

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The customer support representative asked me to supply temporary password access to my VPS. They explained how to change my VPS password, but neglected to tell me what it was or why they needed it.

After some quick research, I discovered they were trying to gain remote access to my desktop.

I replied asking for further clarification, which added an extra hour onto my wait time.

The second customer support representative told me that their colleague had made a mistake and then asked me to restate the information I gave in my initial email. I was getting dizzy from running around in circles with them.

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User Experience

Although I had been conversing with support via live chat an email for almost a whole day, I still couldn’t log into the app on Windows. So, I had to complete my test using VPNCity’s Android app on my phone.

The Android app has a similar layout to the Windows app. It’s easy to navigate but, unsurprisingly, hugely flawed.

Once you’re in, establishing a connection is as simple as choosing a server and sliding the button to connect.

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Unless you’re looking for one of its two streaming-optimized servers, you’ll have to scroll through the whole server list to find what you’re after. There’s no search function. Clicking the star next to the server’s name will save it to your favorites list for quick selection next time.

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There is a settings page but, to no surprise, it doesn’t work. You can only log out or select your OpenVPN port because the advanced features don’t load.

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VPNCity’s service isn’t worth the trouble and time it takes to install it.

Its biggest letdowns are the app’s functionality and its customer support team.

The app crashed every time I tried to log in. Customer service was useless, and tech support weren’t any more helpful.

I was able to unblock most popular streaming services, including Netflix. But, its streaming-optimized servers were so slow that it took over five minutes to load one episode of a TV show in standard definition.

If you’re looking for a VPN for streaming, give VPNCity a miss and check out one of these vendors instead.

 

Features Details
Number of countries with servers 41
Number of servers 200
Number of IP addresses 3000
Does VPN keep logs? No
Does VPN include a kill switch? Yes
Number of devices per license 8
Ease of Use 3.9 / 5.0

VPNCity is a woeful VPN service at best.

The app installed quickly, but crashed as soon as I tried to log in. So, I had to connect with customer support via live chat immediately. That’s where my nightmare began.

The representative asked me to reinstall the app. When that didn’t work, I was told to explain my issue in an email to customer support instead.

Most VPN companies I’ve dealt with will happily create a support ticket for you. This time, I felt like I’d wasted my time waiting to speak with support via live chat.

I received a response to my email within an hour. The customer support representative asked for a temporary password to access my Windows VPS. They didn’t explain why they needed this, what they were planning to do, or what VPS even was.

Advanced users might take this in their stride, but if you’re not a computer expert, you’re going to struggle with VPNCity’s customer support team.

I was 90 minutes into my VPN subscription at this point and I still couldn’t log in. Customer support had left me in the dark, and I was getting frustrated.

Pricing 4.4 / 5.0
2 Years
$3.49 /month
1 Year
$5.99 /month
1 Month
$9.99/month

VPNCity offers four different subscription lengths. You can commit for one month, six months, one year, or two years. The longer plans attract a discount, with the two-year plan offering the best value for money.

VPNCity accepts PayPal, credit cards, and AliPay. Unfortunately, there is no option to anonymize your payment using cryptocurrencies.

Reliability & Support 3.9 / 5.0

VPNCity offers support via live chat and email. There is a help section on the blog page, but it only contains setup guides and general FAQs. More complicated issues will have to be addressed by customer support.

The customer support representative I spoke to was unprofessional and cold. They didn’t greet me or introduce themselves. They took 2-3 minutes to respond each time I spoke, which really dragged out the length of the conversation.

The Bottom Line

If you’re looking for an easy-to-use VPN with great customer service, keep looking. VPNCity isn’t for you.

Installation was a nightmare. My app crashed every time I tried to log in, and customer support wasn’t able to help me.

Its plans are only marginally cheaper than premium services like NordVPN. It lacks most of the features I’d expect to see in a premium VPN, like functional apps and fast servers.

So, the bottom line? Skip VPNCity and go for a better VPN with friendly, reliable customer support. You can get much better service for a similar price with ProtonVPN or PrivateVPN instead.

Money Back Guarantee (Days) : 30
Mobile app :
Number of devices per license : 8
VPNCity User Reviews
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