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VPNhub Review 2022 - Keep This in Mind Before Buying
VPNhub is a product of Pornhub, but the US-based AppAtomic developed its software, and StackPath owns its servers. It isn’t related to porn or any other adult content — it’s just a usual VPN service.
According to its website, VPNhub offers unlimited bandwidth and lightning speeds, and it’s streaming-friendly, so we’ll find out if that’s true.
It offers AES 256-bit military-grade encryption with the OpenVPN protocol. It has a kill switch and a DNS and IPv6 leak protection. Nevertheless, VPNhub and its third parties collect a lot of user data.
It has 1,000 servers in 60 countries on its premium version. However, its free version comes with only 1 location.
Only its 1-month premium plan comes with a 7-day free trial, and it’s quite expensive. The lowest price is $3.49/month for the 3-year plan, but there’s no sign of an existing money-back guarantee policy. If VPNhub isn’t what you’re looking for, choose a VPN that suits your needs.
Speeds. Claims to offer lightning-fast speeds across its Premium servers, while on the free version, you might get slower speeds if you go over 2GB of data usage. Take a look at the speeds section here.
Since VPNhub is a product of one of the most popular porn streaming sites, one expects that the VPN should be designed to have reliable abilities to unblock streaming platforms. I contacted its customer support via the ticketing system about which streaming platforms it unblocks, and the answer was very short and quite indefinite, saying they can’t determine that.
I feel like every VPN service should know which platforms it can unblock, so I found VPNhub’s answer not very reassuring and convincing for someone who is interested in trying out its apps for unblocking geo-restricted content.
Before paying for a service, everyone would like to know if it can do what it promises. I couldn’t confirm if VPNhub’s promise of unrestricted media streaming was true with the answer I got, so I went on its free Android app, and when I opened it, there were 5 slides about what you’ll get on its Premium plan, prompting you to get an upgrade from the free version. Here’s what it said about streaming:
VPNhub says that you’ll have unrestricted media streaming on its Premium plan
This is very contradicting — if they promise liberation from geo-restricted content on streaming sites, they should know which platforms the VPN can unblock. In that regard, all this seems like empty words since even their customer support can’t prove it, so I’d recommend you take a look at these reliable VPNs for streaming instead.
Blocked By: Netflix, Disney+, Hulu, HBO Max, DAZN, YouTube, Amazon Prime Video, and BBC iPlayer
VPNhub’s free version only offers servers in the US, which means that all platforms (and libraries) that are available outside the US won’t be reachable. This includes BBC iPlayer since it only works in the UK. However, it also includes all non-US libraries of streaming platforms that are available in the US and in other countries, such as Netflix, Disney+, and Amazon Prime Video.
Speeds — Advertises Blazing-Fast Speeds on Its Premium Plan
There wasn’t much information about the speeds VPNhub offers on its free version. Most of what I found was related to the Premium plan, so that makes me think that the free one is a bit neglected, and I don’t have high expectations for it.
It also offers unlimited bandwidth on both plans
Fortunately, I found at least some information related to its free VPN service speeds from the FAQs on its (free) Android app. The good thing is that you can use as much data as you want, but the bad news is that if you go over 2GB, your speeds might get slower.
Even though your free service isn’t capped, you’ll still get some limitations on speeds on the free version
Keep in mind that the free version only offers US servers, so if you’re located far away from the US, your speeds will be significantly affected.
Are VPNhub’s Speeds Fast Enough for Gaming? Not on the Free Version
VPNhub’s speeds on its free version might be okay-ish for gaming only for US residents since all of its free servers are located in the US. Otherwise, if you live far away from the US, your speeds will most likely get slower and the ping higher, which is bad for gaming. An acceptable ping would be under 100 ms — ideally around 40–60 ms. Anything higher than that will produce lag, and you won’t be able to enjoy your favorite games.
Server Network — Decent-Sized
VPNhub’s premium version offers 1,000 servers in 60 countries. On its website, it states that you can “switch servers and countries instantly and as often as you like, to bypass restrictions and get global content.”
You have access to all of its servers on the premium version only
However, its free version comes with just 1 server location — the US. You can’t choose a specific server because VPNhub automatically connects you to one. This server is titled the Free Optimal Server. If VPNhub chooses a server that’s far away from you (even if you’re located in the US), the speeds may be affected by the long distance to your actual location.
Security — Military-Grade Encryption
VPNhub offers military-grade AES 256-bit encryption. It uses SHA 256 for authentication and provides security through the OpenVPN (TCP/UDP) protocol. TCP is more reliable when it comes to bypassing geo-restrictions, whereas UDP offers faster speeds. However, it also offers IKEv2, IPSec, SSTP, and PPTP.
VPNhub also offers a kill switch
For an extra level of security, you can switch to OpenVPN TCP port 443 if you’re located in a highly-censored country. In addition, VPNhub comes with a kill switch and provides DNS and IPv6 leak protection.
VPNhub claims to protect you from DNS leaks
On its website, it says that VPNhub will give you total online privacy, and it will protect you from malware or hackers even on public WiFi.
VPNhub provides protection on public WiFi
Privacy — Logs User Data
From what is available in its Privacy Policy, it is safe to say that VPNhub logs a lot of user data. The free version contains a lot of ads, so the advertisers can collect some of your information in that manner. The premium version should be safer since VPNhub says that the data it collects is “non-personally identifiable”.
The Privacy Policy applies to information that is collected from its VPN services and apps, the website, your email exchange or other communication with the VPN, and your interaction with VPNhub’s advertising and third-party services that include links to its Privacy Policy.
VPNhub collects, processes, and retains some personal data
Furthermore, it says that it collects your IP and stores it during your VPN session but deletes it after. It also states that it doesn’t keep logs of your online activities, but there’s no audit to prove this claim.
It continues by saying that VPNhub and its third-party service providers collect device-specific information, including the unique mobile ID, OS, browser type, and version, among other information. It also collects transaction data when you purchase its services.
Since it collects a lot of user data, VPNhub isn’t a no-logs VPN
VPNhub will disclose your personal information to members of the corporate group who help them with their services, service providers like payment processors, and legal successors or buyers. It also states that it can access, preserve, and share your personal information with law enforcement if needed.
VPNhub says that it can share your personal information with law enforcement if needed
Since AppAtomic operates VPNhub’s website, and its VPN apps (free and paid), your data is under the jurisdiction where AppAtomic is headquartered — the US. This is not the friendliest location for a VPN service since the US is a member of the Five Eyes Alliance. The countries in this alliance can share user data between them if needed.
Pornhub, VPNhub’s parent company, is based in Cyprus, so to some extent, the Cyprus laws govern VPNhub’s privacy policy. The owner of these 2 is MindGeek — one of the largest companies in the porn industry today. Taking that into consideration, some people might not trust VPNhub with their data.
Worth mentioning here is that StackPath, a popular cloud services company, owns VPNhub’s servers. This means that VPNhub doesn’t have 100% control over its servers, so your data will be handled by a third party.
Torrenting — Not Recommended
VPNhub doesn’t mention anything about torrenting on its website. I wouldn’t recommend using VPNhub for torrenting anyway, especially on its free version because it only offers servers in the US.
Also, none of its servers are P2P-optimized, and it logs quite a lot of user data. If you decide to go for its premium version, you can choose a server in a country with safer torrenting laws. Plus it has a kill switch, which is a very useful security feature that protects your IP from getting exposed if your VPN disconnects unexpectedly.
However, I’d suggest using some of these safe VPNs for torrenting. The team and I don’t condone illegal torrenting or copyright infringement. Also, make sure that you check your country's laws and regulations before deciding to torrent.
Does VPNhub Work in China? Most Likely Not
VPNhub might not work in China. On its website in the FAQs, it is stated that there were reports from users that the VPN didn’t work in China among other highly-censored countries, including Burma/Myanmar, Cuba, Iran, North Korea, Sudan, Syria, Qatar, Saudi Arabia, UAE, and Egypt.
VPNhub doesn’t guarantee that it will work in China
Also, it doesn’t offer any obfuscation features that help bypass internet censorship. You can check out other VPNs that work in China (and some of them are also free).
Simultaneous Device Connections — Unclear
On VPNhub’s checkout page, after you choose a subscription plan, it says that it allows up to 10 simultaneous device connections. However, in its FAQs, it says 3 for the Premium plan, and on its homepage, it says 5. So, this information is not very consistent and reliable even though it comes from its website.
Device Compatibility — Apps for the Major OSs and Devices
VPNhub has native apps for Windows, macOS, Android, iOS, Amazon TV, and Android TV. Therefore, you can use it on a number of devices, including PCs with Windows 10 and onwards, MacBooks, iMacs, Mac Pros iPhones, iPads, iPods, smart TVs, FireStick, Android smartphones like Samsung Galaxy, and others.
However, it doesn’t work with gaming consoles and routers, and it doesn’t have browser extensions.
Its free Android app has a very minimalist interface, and there aren't any settings customizations. Since only one server location is available on the free version, you can’t choose any other location, too, so you just have to click on the connect/disconnect button when you’re ready to use the VPN. You only have access to its FAQs, ToS, and Privacy Policy from the app.
VPNhub’s Android app interface is very intuitive
Ease of Use
7.8
Set-Up & Installation — Easy
The set-up and installation are quite easy as it is with most VPNs. However, there aren’t any installation guides for its apps on its website, which is unfortunate. The free version is only available on mobiles. You can get the Android app from the Play Store and the iOS app from the App Store.
If you want to upgrade to premium to use VPNhub on desktops (macOS and Windows) and TVs, you can do that from the mobile apps or by visiting its Subscribe page on its website. First, you choose a payment method and a subscription plan, and then you provide the needed information to create an account. After that, you can download your preferred desktop client.
I installed its Android app in just 1 minute. All I had to do was, search for it in the Play Store, click “Install”, and then “Open”.
VPNhub offers a free and a premium version with unlimited bandwidth. The free version is pretty limiting since you can only use it on mobile devices, and it comes with just 1 server location. On top of that, it comes with a lot of ads.
On the bright side, you don’t have to provide any of your information to use the free version.
Its premium version offers 4 subscription plans, and you can use all 1,000 servers with it. The 1-month plan is quite expensive, but it’s the only one that comes with a 7-day free trial. The yearly plans are more affordable, with the 3-year plan offering the lowest price at $3.49/month. However, on its checkout page, it says that all payments are final and non-refundable, so a money-back guarantee isn’t an option.
You can pay with credit cards, UnionPay, or cryptocurrency, including Bitcoin.
VPNhub’s payment methods
Reliability & Support
7.8
VPNhub provides 2 types of support — FAQs and a ticketing system. There’s no 24/7 live chat or phone support.
The FAQs don’t cover any questions about troubleshooting or technical issues except for changing and resetting the password. Most of the FAQs aren’t very elaborate. The answers are short, so they don’t offer much help. Also, there aren’t any installation guides for its apps.
I contacted its customer support through the ticketing system on the website. The first time I didn’t get an answer, and I waited for more than a week. Then, I decided to contact them again and asked the same question about which streaming platforms it unblocks. This time, I got a reply after around an hour, but the answer wasn’t helpful. So, I wanted to ask a follow-up question about what speeds to expect, and I got an automated reply that was (of course) unrelated to my question.
VPNhub’s customer support wasn’t very responsive and helpful
I contacted them one more time after this, and since I didn’t get any reply, that was my last try.
VPNhub provides the basic VPN security features, but it logs user data which will be processed under the US jurisdiction.
It offers a decent server network on its premium version, but its free version is limited to only 1 location and can only be used on iOS and Android. This isn’t stated very directly and clearly on its website. You have to go through all the pages (which are not many), and you’ll find a piece of information on each page and thus form the answer yourself.
If you want to try it out, you can use its 7-day free trial on the 1-month subscription only. However, there's no money-back guarantee if you want to try some of the long-term subscriptions, so all payments are final and non-refundable.
Unlimited bandwidth
Easy to set up and install
AES 256-bit encryption with OpenVPN
DNS and IPv6 leak protection
1,000 servers in 60 countries
7-day free trial for the 1-month Premium subscription
To some extent, yes. VPNhub offers good security features — a kill switch, DNS leak protection, and the OpenVPN protocol with AES 256-bit encryption. However, it logs a lot of user data.
Can VPNhub unblock Netflix?
It looks like VPNhub can’t unblock Netflix. I asked customer support about the streaming platforms it can unblock, and they said they couldn’t determine that. To me, that seems like the VPN has issues when it comes to streaming because every VPN knows its capabilities. So, I found this to be just a short cop-out answer.
Will VPNhub slow my speeds down?
Most likely, yes. As is the case with many VPNs, VPNhub can slow your speeds down if the server you’re connected to is far away from your location. Since its free version only offers servers in the US, your speeds will be significantly affected if you live outside the US. Also, if you go over 2GB of data usage on the free version, your speeds might get slower too.
I can't blame the user for saying this is a scam. I tried to use the app during the trial period on Desktop (Mac OS), but it never worked. I contacted support to get a refund since the app was buggy, but they only gave unwanted and not useful answers. Now they stopped replying and are unwilling to help. They told me that I needed to start the refund procedure from the Mac App Store, but the thing is that their app IS NOT inside the Mac App Store. The app download for Mac OS started directly from their website, not from the App Store, so obviously, Apple can't manage the refund, contrary to what they say. Just don't use it and don't pay any subscription, there are a lot of other services (at the same price if not lower) that are way more professional and safer and, most importantly, working! Don't give money to this company, please.
VPNHub is a scam IMO. The advertise a 7-day free trial, but immediately charge your credit card for the full year.
The client has compatibility issues with Windows 10 October update and they don't provide manual settings.
Support is outsourced and horrible.
Lastly, cancellation within the free trial does not result in a refund of the full annual fee charged at the start.
There are many other VPN services that provide a better client, support and service.
VPNHub is NO scam IMHO. The advertised 7-day free trial is great so you can test it out on all your devices to see if they are compatible (Windows 10 - the new W8/8.1? OMG?!) Unlike others, there is a helpful support team offering 1-1 help. There are many other VPN services out there, none of which provides a better client, support and service than VPNhub!
Does anyone know how to cancel so I don't get charged for this garbage I did not know what I was downloading doesn't show me clear options to cancel and take off my credit card info can anyone help?
I can't blame the user for saying this is a scam. I tried to use the app during the trial period on Desktop (Mac OS), but it never worked. I contacted support to get a refund since the app was buggy, but they only gave unwanted and not useful answers. Now they stopped replying and are unwilling to help. They told me that I needed to start the refund procedure from the Mac App Store, but the thing is that their app IS NOT inside the Mac App Store. The app download for Mac OS started directly from their website, not from the App Store, so obviously, Apple can't manage the refund, contrary to what they say. Just don't use it and don't pay any subscription, there are a lot of other services (at the same price if not lower) that are way more professional and safer and, most importantly, working! Don't give money to this company, please.