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Webroot WiFi Security Reviews 2022 - Why 5.4 Stars?

Author Image Guy Fawkes
Guy Fawkes | Anonymous Cybersecurity Experts
Updated on 20th January 2022

Webroot has been around since 1997, but Webroot’s VPN is relatively new, and the company is pushing it as a pairing companion to its antivirus software.

The great news is — Webroot WiFi Security VPN is a solid choice for streaming. Though a basic VPN, I was pleasantly surprised that Webroot WiFi Security could unblock Netflix, Amazon Prime Video, BBC iPlayer, and Disney+.

On top of that, it ticks the necessary boxes when it comes to security. I found that the VPN has top-notch encryption (AES 256-bit) to go along with the most reliable OpenVPN protocol. Also, it has a kill switch that stops your connection if your VPN breaks and IP leak protection that keeps your real identity safe.

Privacy-wise, Webroot WiFi Security claims to be a no-log service, but my findings show it does log a lot of information.

If you wonder what my top VPNs for 2022 are, you can view some articles from our catalog.

Try Webroot WiFi Security Today!

Short on Time? Here Are My Key Findings

Webroot WiFi Security Features — Updated in January 2022

5.4
💸 Price $5.83/month
📝 Does VPN keep logs? No
🖥 Number of servers 700
💻 Number of devices per license 5
🛡 Kill switch Yes
🗺 Based in country United States
🛠 Support The knowledge base, support ticket, phone
📥 Supports torrenting Yes

Streaming — Wonderful!

Webroot WiFi let me stream all my favorite shows on Netflix, BBC iPlayer, Disney+, and even Amazon Prime Video. I accessed Netflix US shows, BBC iPlayer (using its UK streaming server), and Disney+. I was also able to unblock Amazon Prime Video from the Eastern US server. However, this VPN did not unblock HBO Max and Hulu.

If your bandwidth is strong enough during off-peak hours, you can watch videos in the highest quality, but you will be relegated to standard quality when the servers begin to get packed in peak hours.

However, if you are thinking about using this VPN to watch 4K content, I suggest using a fast VPN that allows for a smooth streaming experience.

Stream With Webroot WiFi Security!

Unblocked: Netflix, Disney+, Amazon Prime Video, and BBC iPlayer

If you are a Netflix, BBC iPlayer, Amazon Prime Video, or Disney+ user, you are in luck — I easily accessed all 4 platforms using Webroot WiFi Security.

I had no trouble using US servers to access videos on Netflix US.

Screenshot of Webroot’s VPN unlocking US Netflix

I was able to access Netflix US from multiple servers using Webroot WiFi

Accessing BBC iPlayer using Webroot’s UK streaming server was also a breeze.

Screenshot of Webroot’s VPN unlocking BBC iPlayer

Webroot let me access BBC iPlayer

Only the US East server worked with Amazon Prime Video. Streaming quality can vary based on your bandwidth.

Screenshot of Webroot’s VPN unlocking Amazon Prime Video

Amazon Prime Video worked well for me with the server on the US East Coast

While connected to the US East server, I was able to access titles from Disney+ without being flagged as a VPN user.

Screenshot of Webroot’s Wifi unlocking Disney+

Streaming Disney+ with Webroot was easy

Watch Online Content With Webroot

Blocked By: Hulu, HBO Max

Webroot’s VPN could not get me on Hulu or HBO Max.

Hulu tagged me as an anonymous proxy service user and closed its doors. HBO Max also detected that I was using a VPN and would not let me log in.

Screenshot of HBO Max not being unblocked by Webroot’s VPN

Webroot WiFi could not get past HBO Max's strong geoblocks

Speeds — Needs Massive Improvement

Webroot claims that it doesn't affect your browsing speed, but my experience says otherwise. I ran speed tests using Webroot’s VPN in the evening EST (peak hours), and the results were less than great. I noticed that some websites take a very long time to load or do not load when I use the mobile app.

To measure the speeds, I tested servers in 9 countries: America, Singapore, Canada, England, Japan, Brazil, Switzerland, South Africa, and Australia. The speeds were significantly better when I did tests outside of peak hours. However, most people will be on in peak hours. Compared to the tests done in peak hours, the download speeds in off-peak hours increased by 35%, and the upload went up by 80%.

I will post the results of the speed tests done in peak hours.

Unprotected (Kingston, Jamaica)

Ping (ms) 22
Download (Mbps) 12.17
Upload (Mbps) 0.86

I tested servers in the Americas: the US servers were good, but the ones in Canada weren’t.

Canada

Ping (ms) 73
Download (Mbps) 0.80 (93.3% loss)
Upload (Mbps) 0.72 (16.3% loss)

US (East)

Ping (ms) 66
Download (Mbps) 10.84 (10.93% loss)
Upload (Mbps) 0.82 (4.7% loss)

US (West)

Ping (ms) 110
Download (Mbps) 10.93 (10.91% loss)
Upload (Mbps) 0.79 (8.1% loss)

I also tested servers in the east from Asia and Australia. The Australian server performed surprisingly well, but I can’t say the same for those in Asia.

Australia

Ping (ms) 254
Download (Mbps) 9.79 (19.56% loss)
Upload (Mbps) 0.74 (14% loss)

Singapore

Ping (ms) 291
Download (Mbps) 4.40 (63.85% loss)
Upload (Mbps) 0.76 (11.6% loss)

Japan

Ping (ms) 203
Download (Mbps) 0.28 (97.7% loss)
Upload (Mbps) 0.37 (57% loss)

The slowest of all the servers I tested was in South Africa.

South Africa

Ping (ms) 321
Download (Mbps) 0.27 (97.78% loss)
Upload (Mbps) 0.00 (100% loss)

Your results will be different if you use the VPN from a city different from mine. For me, the decrease in speed was massive, especially on faraway servers.

Screenshot of speed tests while using Webroot’s VPN for servers in Australia, Brazil, South Africa, Japan.

Speedtest results with Webroot’s VPN for Australia, Brazil, South Africa, and Japan

Connect to Webroot WiFi Security!

Lastly, I also tested two servers in Europe. I experienced an average of 92% speed loss when connected to these servers.

Are Webroot WiFi Security’s Speeds Fast Enough for Gaming? No

If your download and upload aren't over 80 Mbps, you won't be able to game without issues while using this VPN. I should also mention the poor ping times (latency over 150 ms in almost every case) that will spoil your day if you try to game on Webroot's VPN. I tried to play Free Fire while connected to Webroot, but I could not load the game.

Screenshot of frozen game on VPN

Webroot’s VPN decreased my speeds so much that the game would not even start

If you need a VPN to play online games, you should look for a faster VPN with more consistent speeds.

Server Network — Small but Positioned Well

Webroot has 700 servers in 30 countries. I’m not impressed with this because the limited servers affect your speeds.

On the bright side, it has servers in South America, Africa, Hong Kong, and Russia. Here is the list of countries in which Webroot has servers.

USA Argentina Australia Austria Belgium
Brazil Canada Cyprus Denmark Finland
France Germany Hong Kong Hungary India
Ireland Israel Italy Japan Mexico
Netherlands New Zealand Norway Poland Portugal
Romania Russia Singapore South Africa Spain
Sweden Switzerland Thailand United Kingdom

On the Webroot application, you can let the app automatically choose the optimal server or choose from the list of all servers. The list also has a “Most Recommended” section at the top.

Screenshot of Webroot’s app with server list

You can let Webroot suggest the best server for you

From my experience with the app, I found that the recommended server section has servers frequently used by people in my region and myself. That’s a helpful feature that makes it easy to find the best servers.

Unfortunately, sometimes there are issues when trying to connect to some servers. I’ve encountered this issue with servers in Argentina, Japan, and Thailand.

Screenshot showing connection error from Webroot’s VPN

I encountered a connection error when trying to connect to a server in Argentina

Some of the servers listed on Webroot’s VPN app are virtual servers. Webroot says it uses virtual servers in locations close to the region it is servicing, only in times of high demand.

Some VPN services have city-level servers to choose from, but Webroot only has country-level servers on its list. That could cause problems if the server you automatically connect to isn’t performing and you have no way of choosing another without switching countries.

Get Webroot WiFi Security Now

Security — Very Good

Webroot is a company that started in the browser security business, so I wasn’t surprised that its VPN product is entirely secure.

The VPN uses AES 256-bit encryption, which is almost impossible to crack. It will keep you safe and give you peace of mind while using it.

Webroot works with 4 major protocols. Here is a look at the settings menu on the PC app, where you can see all the available protocols.

Screenshot of Webroot's protocols

Webroot’s WiFi Security offers most major protocols

Because OpenVPN is the best for security and its high-speed performance, it is the recommended protocol of choice. OpenVPN is open source, which is great because the code is available for anyone to make improvements where necessary.

Another protocol offered is IKEv2, which is faster than OpenVPN and is quite secure.

Webroot also offers Point-to-Point Tunneling Protocol (PPTP), which encrypts your data as it passes through a tunnel going from the VPN client to the server. That is not the most secure protocol on the market today, as the data security landscape is different now than in 1995.

Unfortunately, Webroot WiFi security apps do not have the Wireguard protocol available.

Sometimes we forget to connect to our VPN before using an unsecured WiFi network. Webroot VPN’s Automatic WiFi Security feature automatically protects you when you connect to unsecured networks.

Screenshot of Webroot WiFi Security connections settings menu

Webroot's Automatic WiFi Security feature keeps you protected even while using unsecured WiFi connections

Another crucial feature is the kill switch which keeps your identity and data safe by disconnecting you from the internet if your VPN breaks.

One more great security addition is its web filtering feature. Webroot uses BrightCloud Threat Intelligence to filter out and protect you from potentially dangerous websites.

I also ran a DNS leak test to ensure that Webroot’s VPN was truly keeping my data safe. My test showed that the app did not have any DNS leaks. I was not in the Netherlands.

Screenshot showing DNS test of Webroot’s VPN

My tests showed no leaks

Stay Safe With Webroot VPN!

Privacy — Average and Could Improve

Webroot claims to have a no-logging policy, but from looking at its privacy statement, it's evident that it logs a lot of information.

Webroot’s VPN keeps logs of the date and time of your sessions, the server locations you use, and the amount of data transferred during each session. Lastly, it logs the number of devices used during each session. It keeps the information for 90 days.

If your Webroot VPN app crashes, Webroot may create anonymous logs of what happened on the device for a brief period before the crash for troubleshooting purposes. These logs could include some downloaded data and DNS queries.

Webroot is in a 5-Eyes country in Broomfield, Colorado, USA. That means that even though the VPN is an online security and privacy product, your information collected by the VPN could end up in the hands of the authorities.

All 5-Eyes countries heavily collect and scrutinize internet traffic, and they can then share this information with other member nations. If the authorities request your private data from Webroot, it can’t refuse. Here is a complete list of collected data from the Webroot's privacy policy statement.

Screenshot of the categories of data logged by Webroot’s VPN

Webroot logs a lot more data than other no-log VPN providers

Under California’s “Shine the Light” law, residents of California can ask for information on any personal data Webroot shared with other businesses twice per year. However, Webroot states it currently does not share your personal data with other businesses for its marketing use.

Try Webroot WiFi Security

Torrenting — Not Supported

It was a big disappointment when I tested a popular torrenting app with Webroot WiFi Security and realized that Webroot’s VPN app does not support torrenting. There are other VPN services that allow torrenting. However, my team and I do not condone illegal torrenting, so make sure always to check the rules and regulations of the country you are in.

Does Webroot WiFi Security Work in China? No

Webroot WiFi Security is highly unlikely to work in China based on my research.

When I reached out to its customer support to ask whether Webroot could work in China, its representative told me it is “not designed to bypass locally blocked websites.”

Screenshot of customer service's response regarding China query

Webroot’s take on its effectiveness in China

China is a very strict country regarding censorship and online surveillance. Only powerful VPNs with the best technology can mask your use of a VPN in China. If you want a VPN that works in China, it needs to bypass the Chinese government’s strong censorship measures. Nevertheless, I'd be cautious about using a VPN in a country with strict censorship laws.

Ease of Use

5.3

Simultaneous Device Connections — Not The Best

Webroot only covers 5 devices while charging a premium price. I connected 2 PCs and one Android device, and it worked smoothly, so that’s a plus. Webroot’s VPN falls desperately short in this category. Most of the top players in the VPN space offer more simultaneous devices on their basic plan.

Get Webroot for Your Devices

Device Compatibility — Could Be Better

The Webroot VPN app works on 4 platforms, iOS, Android, Mac, and Windows. I used it on my Android mobile device and on my Windows PC with no issues.

However, if you are running Linux or using a Blackberry-powered device or a Windows phone, you won’t be able to use the VPN.

Unfortunately, you can’t use it as a browser extension, and you won’t be able to install it on any router either. There are great VPNs for routers should you need to go that route.

Secure Your Devices With Webroot

Set-Up & Installation — Not Hard at All

After downloading the apps, installation and set-up was a breeze. The application has clear prompts that will guide you through the entire process.

Screenshot of Webroot WiFi Security set-up screen

Setting up the Windows app was easy

All the features on all the Webroot VPN apps are easy to use. Once you install the app, you can automatically connect to the server closest to you or choose one yourself.

Download Webroot Today!

Compare Webroot WiFi Security With The Top Alternative VPNs

9.9
9.5
9.3
9.3

Pricing

1.3
3 Devices
$5.83 /month
5 Devices
$6.66 /month
3 Devices
$9.99 /month

Webroot is currently offering yearly options at $5.83/month for 5 devices. Other premium VPN providers have better deals.

There is a discount if you take a 1-year plan subscription. You can also buy the product with other Webroot products for a bundle discount. Webroot is currently offering its Internet Security Plus product bundled with the VPN at a discounted rate of 42%.

Webroot doesn't offer a typical money-back guarantee but some subscriptions start with a free trial. For example, you can sign up with the mobile app to pay per month, as the website only has yearly plans. This way, you get a 7-day trial and monthly payment options.

As stated in its Cancellation and Refund Policy:

Webroot does not offer refunds for payments made on a month-to-month subscription plan.

The same goes for its annual plans.

However, if you bundle it with its virus protection you get a 70-day money-back guarantee, which is more than generous.

Webroot accepts major payment methods such as credit cards and PayPal, but it doesn’t have private options such as cryptocurrency. Additionally, no Amex cards can be used for payment when in CA.

Get Webroot’s VPN and Antivirus Deal!

Reliability & Support

3.3

Webroot VPN’s support is not easy to get to and slow to respond to queries. There is a contact option at the end of most pages on the website. You can also access the contact pages from the drop-down menus For Home, For Business, and Threat Intelligence.

When you go to the support page, you will have numerous help options. There are Help videos, Ask the Community forum, FAQs, create a support ticket, and knowledge base. Best Buy members can call Best Buy’s Geek Squad for support. You can also reach Webroot’s customer support via phone, but there is no live chat option.

Screenshot showing support option from Webroot’s dropdown menu

Webroot’s support button is not always easy to find

The knowledge base, informative videos, FAQ section, and community forum have almost everything you need to know about the VPN.

When I tested the support ticket option, the support team took 2 days to respond. From my experience, the support team is slow, uncoordinated, and not the most helpful. I had to speak to 5 people to get an issue resolved. This interaction lasted for over a week.

Screenshot of Webroot's support response time

The time it took Webroot to respond to my query

Try Webroot WiFi Security VPN Today

The Bottom Line

Final Verdict

Webroot is an average VPN that can unblock most streaming websites. The VPN has some shortcomings, but if you are looking for a VPN service that is quite secure and is easy to use, Webroot is a good option.

FAQs on Webroot WiFi Security

Is Webroot WiFi Security safe?

Yes. Even though there is no malware and pop-up blocker protection from the VPN, it has AES 256-bit encryption and top-notch protocols that will keep your online activity secure. You can opt to pair it with other products from Webroot to get deals and added protection. Review all the security features and protocols here.

Can Webroot WiFi Security unblock Netflix?

Yes, this VPN can unblock Netflix and other streaming websites. See the details of my streaming results here.

Will Webroot WiFi Security slow my speeds down?

Significantly. If you use the VPN during off-peak hours, you may experience at least a 50% reduction in speeds. While using it during peak hours, it could get even worse. Review all my speed tests here.

Money Back Guarantee (Days) : 0
Mobile app : Y
Number of devices per license : 5
VPN Plans: www.webroot.com

Webroot WiFi Security User Reviews

8.0
Based on 1 reviews in 1 languages
Anonymous
WiFi Security is great but needs some small improvements. - 8
Anonymous

Overall a great app, small concerns with some stability but I cant tell if it was my base connection or the VPN. Speeds were solid not quite Nord speeds, but good enough to stream. A little confusing on whether or not you can stream being that their is not notice on this, but I was successful in streaming to various apps.

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