Webroot WiFi Security Reviews 2019 - Why 4.0 Stars?

Webroot WiFi Security is a fairly new VPN from American security company Webroot. The company’s primary focus is on computer security, so it makes sense that their VPN has the same priority. The Webroot website markets the VPN as a companion to their popular antivirus software.

Webroot WiFi Security isn’t trying to be everything, but instead focuses on protecting you with reliable, strong security features through a simple interface.

Below is an overview of Webroot WiFi Security’s key features and overall performance:

Streaming

Webroot doesn’t make any promises about unblocking streaming content. It simply isn’t the focus of their service at this point in time. Webroot even acknowledges on the help section of their website that you may not be able to access streaming websites like Netflix, Hulu, and Amazon at all while using their service.

While this may not matter if you are using the VPN on a work device, for example, this creates a big problem for those of us who use streaming sites regularly. Even if you are located in the US, it’s not ideal to have to turn off your VPN whenever you want to watch Netflix.

Torrenting

Webroot WiFi Security does not support P2P sharing or torrenting on any of their servers.

Speed

Consistently fast connection speeds are extremely important when you are looking for a VPN. Webroot’s server network includes 35+ countries, and they claim to have multiple servers in each location.

We had mixed results in our speed tests. By far the best connections speeds were found by connecting to nearby servers in the US.

With a base speed of 70 Mbps, Webroot’s local US servers were able to consistently give us speeds of around 40 Mbps.

webroot 1

Connections speeds for server locations farther away were mixed. Our speeds when connected to Germany ranged from 13-25 Mbps.

webroot 2

Across the world in Australia we were only getting around 5 Mbps.

webroot 3

Though it can’t compete with the speeds of some of the top VPNs, we were still pretty impressed with Webroot’s speed when we were connected to nearby servers. However, don’t expect to get consistently fast speeds with this VPN when connecting to servers farther away.

Security

Webroot WiFi Security offers some strong security features and well-rounded protection. This VPN uses military-grade AES 256-bit encryption, and users can choose between PPTP, L2TP, and IKEv2 protocols. OpenVPN is not supported on any platform.

Windows, Mac, and Android users can take advantage of an automatic kill switch, although it currently isn’t an option for iOS. This ensures that your online activity isn’t compromised by a sudden connection drop.

Webroot also has an auto-connect feature that will automatically activate Webroot WiFi Security if you connect to an unsecured network, even if the VPN is turned off.

Their Webroot BrightCloud Threat Intelligence web-filtering feature protects you from risky or malicious websites. This is a nice plus, because it offers an extra level of protection against identity theft and malware. Web-filtering is only available on Windows, Mac, and Android devices.

Webroot WiFi Security’s existing security features function well and offer strong basic protection, although some of the most impressive features aren’t available for iOS.

Logging

Webroot’s privacy policy is very explicit about what information it does and does not collect from users.

Webroot does collect and process the following information each time you use the VPN:

  • Billing information and email addresses
  • The date and time your session began and ended
  • The amount of data transmitted during the session
  • The VPN location you connected to
  • The VPN country you connected from (though not your exact location or IP address)
  • The number of devices simultaneously connected to your account

Webroot does not collect any of the following data:

  • Your browsing activity
  • Downloaded data
  • DNS queries
  • IP addresses

This means that Webroot doesn’t collect any information about your activity and data.

However, any time your WiFi Security app crashes, anonymous logs of what happened prior to the crash may be saved for troubleshooting purposes. According to their privacy policy, this could include some downloaded data and DNS queries.

They also make it clear that they have the right to share your personal information with affiliates and third-parties for processing, storage, or marketing purposes, but they do provide several ways to opt-out.

Though Webroot’s logging policy may not be ideal if total privacy is your top priority, we appreciate their transparency.

Device Compatibility

Webroot has native apps available for:

  • Windows
  • Mac
  • Android
  • iOS

They currently don’t support any other platforms. The interface and features are similar across all of the apps with the exception of iOS, which is the only app that doesn’t come with a kill switch or web-filtering.

Price and Value for Money

Webroot’s plans all include the same features, and purchasing options differ depending on whether you are purchasing through the website or a mobile app.

On the website, you can only purchase a yearly subscription. You can choose between a three device and five device plan. The yearly subscription comes at a discounted price for the first year, but the price goes up for renewal.

On the iOS app, you also have the option to choose a monthly plan that is billed through your Apple Store account.

Webroot doesn’t offer any money-back guarantees, but you can take advantage of a 7-day free trial if you download the Android or iOS app.

You can purchase a subscription on the website using:

  • Major credit cards (including Mastercard, Visa, American Express, Discover, and JCB)
  • PayPal

Customer Support

Webroot offers a number of resources to help with installation and troubleshooting on their website, including:

  • How-to guides on installation and setting up additional features
  • A searchable Knowledge Base that provides answers to a number of FAQs
  • A Webroot community forum to post questions and browse previous answers

You can also submit a message to Webroot support, which is available 24/7, or call a customer support representative during business hours.

In our experience, messages with simple questions are answered fairly quickly (though not immediately) by the 24/7 Webroot support, but for more complex issues you may have better luck with the customer support line.

User Experience

All of the Webroot WiFi Security native apps are very easy to set up and use. The interface is simple, and the app will automatically connect you to the fastest server available with a single click.

The stripped-back design is a plus if you don’t want to spend time manually configuring your VPN. Features like web-filtering, Automatic WiFi Security, and a kill switch are turned on by default, so you can simply install this VPN, click connect, and get started.

It’s also very straightforward to turn off any features that you don’t want.

webroot 4

On the other hand, what you see is what you get. There are very few settings available, so you don’t have much freedom to configure the VPN if you’re an advanced user.

Conclusion

Webroot WiFi Security offers a very user-friendly interface and strong protection, complete with key features like secure encryption and a kill-switch. Additional features like web-filtering are a plus.

If your main goals with a VPN are security and ease of use, this VPN has a lot to offer. However, this VPN isn’t a great choice for geo-spoofing, since you’ll have trouble accessing most popular streaming sites. It also doesn’t support torrenting.

Features Details
Number of countries with servers 34
Number of servers 700
Number of IP addresses 1200
Does VPN keep logs? No
Does VPN include a kill switch? Yes
Number of devices per license 3
Ease of Use 4.5 / 5.0

Webroot’s WiFi Security is super easy to set up and start using. The native apps have a simple interface that is straightforward enough for first-time VPN users to navigate without a problem.

After choosing a plan, finalizing payment, and creating a WiFi Security account, you will be prompted to download the app for your device. Once the download is complete, you simply enter your login credentials into the window that appears.

Once you’re set up, click connect and the app will automatically connect you to the optimal server for your location. To manually select a server location, you have to first close your current connection. You can then choose from a list of available servers.

If you don’t want to customize your settings, you’re done. You can also easily adjust the few manual settings available by clicking through the app’s five tabs.

Pricing 3.5 / 5.0
3 Devices
$3.33 /month
5 Devices
$4.99 /month

Webroot WiFi Security offers monthly and yearly subscription plans. You can choose between two different price points depending on whether you want coverage for three or five devices.

Webroot offers a discount on your first subscription, but the price will go up for renewals.

Webroot does not offer any refunds, but you can try a 7-day free trial if you sign up with an Android or iOS device.

You can pay using:

  • Major credit cards (including Mastercard, Visa, American Express, Discover, and JCB)
  • PayPal

Reliability & Support 4.3 / 5.0

Webroot provides a few different support options if you experience any issues with the product.

The website has a number of how-to guides on installation and setting up additional features, though many of them are more general to Webroot security software rather than specific to the Webroot WiFi Security VPN. There is also a searchable Knowledge Base that provides answers to a number of FAQs, or you can post a question on the Webroot community forum.

You can also submit a message to Webroot support, which is available 24/7, or call a customer support representative during business hours.

In our experience, messages with simple questions are answered fairly quickly (though not immediately) by the 24/7 Webroot support, but for more complex issues you may have better luck with the customer support line.

The Bottom Line
This basic service will keep you safe, but won't let you stream

Webroot WiFi Security offers a stripped-back, easy-to-use VPN service that works best if you are looking for a VPN that you can set up and forget about. This VPN keeps you protected with some strong security features, including a kill switch, and is transparent with their privacy policy, which states they do keep partial session logs.

This VPN isn’t the best choice for streaming, since it will have trouble getting past the geoblocks on many popular streaming sites. It also does not support torrenting.

If you are considering Webroot WiFi Security, we recommend you first try a 7-day free trial on Android or iOS since Webroot does not offer refunds.

  • Automatic kill switch
  • High speeds for local connections
  • AES 256-bit encryption
  • Advanced filtering
  • User-friendly
  • Many options for customer support
  • 7-day free trial on mobile devices
  • Get started with Webroot WiFi Security now
Money Back Guarantee (Days): 0
Mobile app:
Number of devices per license: 3
VPN Plans: www.webroot.com
Webroot WiFi Security User Reviews
4.0
Anonymous
  •  4
WiFi Security is great but needs some small improvements.

Overall a great app, small concerns with some stability but I cant tell if it was my base connection or the VPN. Speeds were solid not quite Nord speeds, but good enough to stream. A little confusing on whether or not you can stream being that their is not notice on this, but I was successful in streaming to various apps.


See Plans Reply to this review

Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    Compare Webroot WiFi Security with the top alternative VPNs
    Was this review helpful? 0 0
    Sorry about that!
    (Minimum 10 characters.)
    Nord is offering 75% off for a limited time!