Really knowledgeable techical staff

The best thing about this app is their support team. After I installed the app I was having trouble watching Netflix and Jack was able to find a fix for me in a few minutes. Really, really glad this app still works. Worth it for the amazing service.

Simple to purchase and use on multi devices

It all works super-well. Simple, user-friendly, and with a perfect set of tools. Best is, its end to end ownership and their total control - and mission. Works seamlessly on my desktop & laptop (Macs) and iPhone. All intuitive and a snap to find the quickest or most useful server and protocol. Even the pricing is the best for what you get, and while some are upset by non-bitcoin payment options, really, you're trusting them with 100% of your data chain, so for most people the use of a CC or Paypal is like trusting your wireless company. And these guys are about privacy, with their history and base in Switzerland convincing me to go with them. So happy. A guide time to get protective. It even truly maxes or even exceeds my usual hi-speed connection, no degradation at all, at least from my location. YMMV. No problems with billing, support is great, greenfrog invented usenet. And all the warnings about billing, ethics, well... sorry for those where it didn't work out but this was a great pick - pricing has gotten better (competition!) while they offer great home-made products and servers with lots of bang for the buck.

Overrated vpn service

Really overrated and overpriced vpn service. The speed are really poor especially with US servers. The only thing customer service offers is to get refunded instead of trying to solve your problem. They should really pay more attention to speeds as rated very good and sometimes take a look to chats what customer guys are typing

A terrible experience

Their yearly subscription renewal is automatic without prior notice. When that happened, instead of sending me a full refund, the customer service charged me a monthly service fee for a whole month, just because I didn't know the service was renewed and logged the software 2 to 3 times. Also, the customer service manager lady had a very harsh tone, which revealed the self righteousness that these people have. I am so tired of this type of "my rules are flawless and everyone should follow and listen to me" attitude. I would admit that this company did a decent job on what they are doing, it's just that these people simply don't have the concept of customer satisfaction. From the tone in their responses, I bet they will also use both personal and usage information they have collected from you against you. They give you the feeling of being bullied by their fee charging traps. I also don't think they care about your privacy at all. I would not recommend this service to anyone.