How to Cancel PureVPN in 2025: Get a Refund

PureVPN gives you a generous money-back guarantee to claim a refund if you're not happy with the service — even on its cheaper options. You need to answer a few questions, but overall it’s a straightforward process with a little perseverance.

Once you’ve canceled, it’s vital to stay protected online with today’s growing cyber threats. These alternative services have been thoroughly tested and may work better for you. All of them stand by their money-back guarantees.

Step-By-Step: How to Cancel PureVPN in 2025 and Get a Refund

To initiate your refund, you need to carry out these steps by contacting customer support on PureVPN's live chat or email ticket system. I chose the live chat option, but both methods are quick to respond and easy to use.

Just remember to cancel your account and request your refund within PureVPN's 31-day money-back guarantee period. This applies to all types of offers — even its supercheap 7-day trial.

How to Request a Refund Via Live Chat

1. Log In to Your PureVPN Account. You need to log in to your PureVPN account to access live chat and request your cancellation/refund. To access live chat and cancel, you need to be signed in
2. Open Live Chat. Once logged in to your account, you’ll see the live chat button in the right-hand bottom corner. After logging in to your PureVPN account, you need to initiate a live chat session
3. Request Your Cancellation and Refund. When you're connected to a support agent, tell them that you'd like to cancel your account and request a refund. It won’t take long once you’ve made your initial cancelation request
4. Persevere. Although PureVPN says that they have a "No Questions Asked Refund Policy," they do ask why you want to leave. They might also try to tempt you to stay with various offers. Be prepared to reiterate that you want to cancel your account and request a refund — sometimes more than once. I was asked just a few quick questions before my account was canceled
5. Await Your Refund. Your account has now been canceled and your refund request initiated. As you can see from the chat, you should receive your money back within 5 to 7 working days. I received a full refund after 6 days. Although no more money should come from your account, you can also cancel recurring payments with your bank to be extra careful.

How to Request a Refund Via Email

Alternatively, you can cancel your account and request your money back via email. Contact the support team directly at help@purevpn.com. Remember to include a reason for your request to avoid them asking you again.

You will most likely find live chat quicker and easier, as you can answer their questions immediately.

FAQs on Canceling PureVPN and Getting a Refund

What is PureVPN’s refund policy?

If you cancel within the 31-day guarantee period, you can get a refund. Make sure you contact PureVPN via live chat to speed up this process. To maintain your online safety, it’s advisable to find an alternative VPN quickly.

How long does it take to get my refund from PureVPN?

According to PureVPN, the refund process typically requires 5 to 7 business days, although the exact duration may differ based on your financial institution. However, as long as you initiate the refund request within 31 days, you can generally expect to receive your money within this timeframe. In the meantime, why not guarantee your continued protection by selecting an alternative VPN?

Conclusion

PureVPN works brilliantly for some people but it didn't work for you. That's no problem since you can quickly and easily get a full refund thanks to its 31-day money-back guarantee. You might have to answer a few questions first, but overall, I found the cancelation and refund process fairly straightforward.