AirVPN is the definition of a compact and capable VPN. Coupled with the company’s inexorable pro-privacy stance and its involvement in multiple projects (Mirrors, Tor Project, IPLeak, among others), AirVPN isn’t just a stellar open source product — it makes a statement as well.
AirVPN prefers a clean, simplistic approach to interface. Its client, which surprisingly has a name of its own, is as straightforward as they get. Eddie, the VPN client, is easy to navigate and a breeze to configure — that is if you care to move away from the automatic configuration. You can connect to any server you desire in a matter of seconds, and even load your own configuration if you feel like giving Eddie a break. Outside of that, the client remains rather basic.
What’s not basic is AirVPN’s privacy and anonymity features. A strict no-logs policy ensures no data is collected or stored, and killswitch functionality is included for when the connection drops abruptly. In short, AirVPN guarantees that you remain hidden always.
AirVPN only supports OpenVPN. While we would like to see other protocols, because they can come in handy sometimes in certain situations, OpenVPN is the protocol we recommend the most.
What’s more, every server has additional connection types, such as OpenVPN over SSH, SSL, and Tor — so if your ISP/country is fiddling with OpenVPN, it will hardly stop you from going about your business.
When it comes to servers, AirVPN boasts 219 in 20 countries. The connection isn’t hindered too much, either — we detected no signs of data throttling, and speed tests revealed normal drops with optimal server choices. Your mileage may vary, mainly depending on server load and location, but unlimited bandwidth at a minimum of 4Mbps is guaranteed by the provider.
As far as content unblocking goes, AirVPN has no issues with accessing BBC iPlayer and Hulu. It will also effortlessly jump over the Great Firewall of China — however, Netflix is off-limits for now, as confirmed to us by customer support.
Speaking of customer support, it’s one area where AirVPN can improve. At several hours (6 to 7 in our experience), response times leave something to be desired, and contact platforms are rather limited — there’s email, a ticket system, and social media, but no phones or live chat. We should mention that the answers to our questions were in-depth and very helpful, albeit slightly delayed.
What AirVPN lacks in customer support, it makes up with its great forums. We were impressed by this active, tight-knit community full of helpful topics and advice. While it’s no substitute for actual customer support, it’s still a good way to find an answer to your questions as you wait for an official response.
Another aspect where AirVPN could improve is its refund policy. They have a 3-day money-back guarantee, no questions asked. Their Terms of Service states that if you violate their Terms of Service or if you send the request after using AirVPN for more than three days or exceed 5 GB, you forfeit your right to get a refund. However, they also state give a reimbursement within 30 days of your request.
Moreover, once you subscribe, you must ride it out. Long subscriptions can quickly become unfavorable for users, and the lack of solutions in such an event is a considerable drawback.
Despite these shortcomings, AirVPN is one of the better all-around VPNs. Thanks to a mix of stable servers, immaculate privacy features, and reasonable pricing, it’s a solid choice that will keep you safe on the Internet.