GoodAccess is a cloud VPN designed for small businesses that need static IP addresses. It promises to provide maximum security benefits without any complications. This sounds like a dream come true for SMBs looking to mitigate the risks associated with remote working, BYOD, and distributed IT resources. But is this too good to be true? Can it really deliver on its promises?
After running extensive tests, I believe GoodAccess is a solid choice if you’re looking for affordable online security for a small business. However, it’s difficult to compare against some of the best premium VPNs, as it’s targeted specifically for managing an online team.
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Short on Time? Here Are My Key Findings
Speeds — Can't Really Be Tested
GoodAccess offers unlimited bandwidth, but it’s difficult to test with our standard methods. It uses IPV4 for its connections. In theory, IPv6 is faster, but there isn’t a substantial difference in the real world, especially if you’re sending large data packets. That said, I didn’t experience any slowdowns while using GoodAccess.
Normally, our speed expert tests all VPNs using the same connection to ensure fair results. We test for download and upload speeds while connected to several of the servers that the VPN offers.
Our typical testing process wasn’t possible for GoodAccess since you only have one default server. It doesn’t allow you to switch between several locations like premium personal VPNs do. I did a quick speed test on my Android phone however, and my speeds dropped by only 17% while using a South African static IP.
Even with these results, it’s still difficult to say whether or not GoodAccess offers fast speeds compared to premium personal VPNs. It doesn’t allow you to test multiple servers for a better analysis. Plus, if one server malfunctions, it can potentially affect your speeds and overall experience.
We prefer to test out servers all around the world at least 10 times each to create averages. These tests are also done at different times of day. You can see which VPNs are consistently the fastest in this list.
Server Network — Limited, but Well Distributed Worldwide
GoodAccess has servers in about 35 countries worldwide. While the network is very limited, it is well distributed across all continents. It has one server location in most countries, and all the servers are marked as city-level locations. I also like that it has 10+ city-level servers in the US, which means you are less likely to deal with overcrowding.
You can see a list of every location it offers below:
|Spain - Madrid
|Brazil - São Paulo
|South Africa- Jorb
|German - Frankfurt
|Japan - Tokyo
|US - New York
|France - Paris
|Australia - Sidney
|US - Orlando
|Netherlands - Amsterdam
|US - Ashburn
|Slovakia - Bratislava
|UK - London
|US - Toronto
|Austria - Vienna
|Sweden - Stockholm
|US - Miami
|Italy - Milan
|Norway - Oslo
|US - San Francisco
|Switzerland - Zurich
|US - Seattle
|Czech Republic - Plague
|China - Hong Kong
|US - Chicago
|Poland - Warsaw
|Israel - Tel Aviv
|US - Atlanta
|US - Dallas
|US - Denver
|US - Houston
|US - Los Angeles
Answers to most of my other questions were also vague and rushed
It offers static IP addresses, which makes sense for business purposes. Most VPNs offer rotating IPs. These are helpful for avoiding geoblocks, but they wouldn’t make as much sense when you’re trying to connect remote workers.
As I stated in the speed analysis, GoodAccess doesn’t allow you to hop from server to server like you can with a personal VPN. However, this isn’t much of a problem unless your business requires multiple IPs in different countries. If you’d rather use a traditional VPN that lets you switch between locations all around the world, check out this list of VPNs with huge server networks.
Security — Fairly Safe, but Lacks Some Key Security Features
GoodAccess has a decent suite of security features for businesses. It’s a SASE (Service Access Service Edge) solution allowing an online team to access all your cloud-based systems safely. Because of this, there are some features typical VPNs have that it lacks.
It comes with encryption, IP whitelisting, DNS Filtering, and split tunneling. However, it doesn’t offer a kill switch, which is vital to keeping you safe online in case your connection drops unexpectedly.
Encryption and Security Protocols
GoodAccess uses strong AES 256-bit protection to encrypt the tunnel between your device and the company's network. This is the same level of military-grade encryption all the top VPNs use, so I have no complaints here.
I did most of the tests on my laptop running Windows 11
It also offers two security protocols, OpenVPN and IKEv2, which you can select from your app. IKEv2 is an older protocol that’s well-suited for mobile devices. OpenVPN is a safer option because it’s open source. This means it’s constantly being checked for vulnerabilities by people all over the world. So, I recommend sticking with OpenVPN whenever possible.
Zero-Trust Access Control
This feature verifies the identity and context of each access request, enforcing granular access controls based on factors like user authentication, device information, and location. It also continuously monitors activities and dynamically evaluates trust throughout the access session, which reduces the risk of unauthorized access to company systems.
This is a nice feature you won’t find in a typical VPN. It helps make sure you can identify anyone who shouldn’t be on your business network.
Dedicated VPN Gateway
GoodAccess's Dedicated VPN Gateway acts as a virtual gateway between the user's device and the internal network, ensuring encrypted and private communication. It helps protect sensitive data and resources by establishing a secure connection while offering centralized management and access control capabilities. In other words, this connects your employees to the cloud-based server.
Multi-Factor Authentication (MFA)
GoodAccess supports MFA, adding an extra layer of security by requiring users to provide multiple forms of authentication, such as passwords, biometrics, or hardware tokens, before accessing the network. This adds login security and reduces the risk of data breaches while your teams are working remotely.
This feature works pretty much like personal VPNs. It helps protect against malicious websites and online threats. It works by monitoring and filtering DNS requests, preventing access to known malicious domains, and blocking harmful content. This way, you can access company systems without the risk of running into malware infections and data breaches.
Network Access Control
GoodAccess provides granular control over user privileges, ensuring only authorized individuals can access sensitive information. It allows you to define who can access specific resources or parts of the network and systems. I also liked that managing and modifying these access controls from the dashboard is pretty straightforward. You can see who has what rights at a glance.
You can also decide what IP addresses are permitted to access the network. Only connections originating from these specified IP addresses are granted access, while all others are denied. This helps strengthen security by restricting network access to authorized locations, reducing the risk of unauthorized entry.
The feature separates the organization's secure VPN gateway and your normal internet connection. This option is useful if you need to browse certain websites using your normal internet connection (for example, local news) while also accessing business systems and apps through the VPN connection.
Overall, GoodAccess offers a good mix of security features for business needs. However, it lacks some features you get with your average VPN. The most important is a kill switch that halts all online traffic should the VPN connection drop unexpectedly. This is a crucial feature to prevent any data leaks. For comparison, check out this list of personal VPNs with kill switches and other security features.
Privacy — Strict No-Logs Policy but Not Audited
Does GoodAccess Keep Logs? No
GoodAccess doesn’t keep any logs of what you do while using the VPN. However, you do have to provide a little more information than you normally would with a standard VPN. For example, they may ask for your name, company details, and billing details. It also may request the names and email addresses of your members.
I like that it doesn’t record timestamps or details about your device
Was GoodAccess Audited? No
GoodAccess has not been audited. I couldn’t find any online evidence that the service has been tested and verified by a third party. When I contacted support to ask about this, the agent said that the audit was underway, and they would share a report with me as soon as it was completed.
Most of the top personal VPNs I have reviewed are frequently audited and verified, which assures me that my data will be as safe as they claim in their privacy policies. So, I hope GoodAccess has the results of its ongoing audit published soon.
Based in the Czech Republic
GoodAccess is based in the Czech Republic and is not subject to any of the 5/9//14-Eyes Alliance agreements. The 5/9/14-Eyes Alliances is a network that operates as a global surveillance system in which participating countries share data on their citizens.
This is always a good sign for me. After all, the location of a VPN service does affect my level of control over my privacy. Services located within the Alliance are obligated to share data with the authorities if requested, which can compromise the general privacy of your business.
Does GoodAccess Work in China? Yes
GoodAccess works in China. The Chinese government has banned numerous VPNs. From what I've seen, smaller personal VPNs usually can't bypass these restrictions. However, I was pleasantly surprised when GoodAccess's customer support agent assured me that many customers use it in China.
The agent assured me that GoodAccess works in other heavily censored countries too
Using VPNs in restrictive countries like China is a sensitive topic. While VPNs are banned, the government typically doesn't target individuals for using them. However, I recommend you understand the local laws and regulations before you try to use a VPN in such countries. We do not endorse or support any illegal activities.
GoodAccess Features — 2024 Update
Does VPN keep logs?
Number of servers
Based in country
24/7 Live Chat
Installation & Apps
Installation & Apps — Solid Apps for Business Devices
I was pleasantly surprised by how intuitive the GoodAccess apps are. Most of the setup process is completed on the website during sign-up. If you need technical support, customer service can help, but I often had difficulties contacting them.
It also has apps for several basic office devices. I tested the Android, Mac, and Windows apps and only needed to click the power button to connect my static IP.
GoodAccess doesn’t accept generic emails, like Gmail.com. You need an official company email to sign up.
Setup & Installation
GoodAccess is pretty simple to set up and use. It took me less than 15 minutes to sign up and download and configure the app for use — the duration will depend on your organization type and size. On the left, you’ll find all the features you need at a glance: gateways, members, systems, access control, and logs.
Setting up your systems is effortless. It has detailed setup guides for each system, so you shouldn’t run into too much difficulty during installation. Adding team members and systems is also super straightforward — if you’re familiar with similar business interfaces, you won’t find it challenging. Access control will let you change the accessibility of your chosen business system for team members in a heartbeat.
Apps have a straightforward dashboard layout, so you can get started immediately
All apps are pretty similar. On the left side, you will see Systems (showing all the systems supported), Profile (different for each team member), and Settings. If you click Settings, you only have the option to switch between the two security protocols and between Light and Dark Mode. However, there aren't many configuration options, which isn’t a big problem since the admin has maximum control through the profile on the website.
GoodAccess has apps for all major devices and operating systems you’d expect to use in a business environment. So, I’m not bothered by the devices it doesn’t support. For example, there’s no easy way to set it up on a smart TV or gaming console, but that’s not really relevant for its purposes.
Desktop — Apps for Windows, Mac, Linux, and Chrome OS for ChromeBook
You can install GoodAccess on macOS, Windows, and Linux. It comes with a simple and easy-to-use interface that makes it effortless to use, even for team members without much technical experience.
Android and iPhone (iOS)
GoodAccess also supports iOS and Android, and you can download it directly from the Apple Store or Google Play Store. Both apps are pretty similar but don’t have many configuration options.
Browser Extensions for Chrome
GoodAccess offers browser extensions for Chrome. However, there are no extensions for other browsers like Firefox and Edge. That's not a big issue because the app can still protect your business data from any online threats on these other browsers.
Apps for Amazon Fire TV, Smart TV, Nvidia Shield, etc
Since GoodAccess is designed for business purposes, it doesn’t support streaming devices such as Amazon Fire TV or even Smart TVs. If you want to use a VPN for streaming on these devices, find a personal VPN with a smart DNS feature. This allows you to connect to devices such as a Smart TV more effortlessly. You can check out our top VPNs for tvs here.
Apps for PlayStation, Xbox, Nintendo, etc
Similarly, GoodAccess doesn’t have apps for devices such as PlayStation, Xbox and Nintendo.
GoodAccess doesn’t work with routers. That’s too bad because connecting on a router makes it easy to protect data for everyone in the office simultaneously. However, since each team member has their own personal account access, this is not a big issue. If you want to easily protect every device on your home network, try one of the best VPNs for routers in this list.
Simultaneous Device Connections
GoodAccess doesn’t limit the number of devices team members can connect to simultaneously. There is a limit to the number of users you can have per package:
- Essential — 10 team members
- Advanced — 30 team members
- Premium — 100 team members
Despite these limits, you can add extra team members at an additional cost. You also need a minimum of 5 team members to get started with paid plans. There is also a new free plan called Starter that limits the number of users to 100 members. However, this plan has limited features.
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