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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

GoodAccess Review 2024: Cheap Option for Your Business?

Our Score: 7.0/10
Ranked 112th out of 305 VPNs
Doris Muthuri Updated on 17th January 2024 Fact-checked by Matthew Amos Senior Writer

GoodAccess is a cloud VPN designed for small businesses that need static IP addresses. It promises to provide maximum security benefits without any complications. This sounds like a dream come true for SMBs looking to mitigate the risks associated with remote working, BYOD, and distributed IT resources. But is this too good to be true? Can it really deliver on its promises?

After running extensive tests, I believe GoodAccess is a solid choice if you’re looking for affordable online security for a small business. However, it’s difficult to compare against some of the best premium VPNs, as it’s targeted specifically for managing an online team.

Try GoodAccess Risk-Free >>

Short on Time? Here Are My Key Findings

Pros

Cons

Speeds — Can't Really Be Tested

GoodAccess offers unlimited bandwidth, but it’s difficult to test with our standard methods. It uses IPV4 for its connections. In theory, IPv6 is faster, but there isn’t a substantial difference in the real world, especially if you’re sending large data packets. That said, I didn’t experience any slowdowns while using GoodAccess.

Normally, our speed expert tests all VPNs using the same connection to ensure fair results. We test for download and upload speeds while connected to several of the servers that the VPN offers.

Our typical testing process wasn’t possible for GoodAccess since you only have one default server. It doesn’t allow you to switch between several locations like premium personal VPNs do. I did a quick speed test on my Android phone however, and my speeds dropped by only 17% while using a South African static IP.

Even with these results, it’s still difficult to say whether or not GoodAccess offers fast speeds compared to premium personal VPNs. It doesn’t allow you to test multiple servers for a better analysis. Plus, if one server malfunctions, it can potentially affect your speeds and overall experience.

We prefer to test out servers all around the world at least 10 times each to create averages. These tests are also done at different times of day. You can see which VPNs are consistently the fastest in this list.

Server Network — Limited, but Well Distributed Worldwide

GoodAccess has servers in about 35 countries worldwide. While the network is very limited, it is well distributed across all continents. It has one server location in most countries, and all the servers are marked as city-level locations. I also like that it has 10+ city-level servers in the US, which means you are less likely to deal with overcrowding.

You can see a list of every location it offers below:

Turkey- Istanbul Spain - Madrid Brazil - São Paulo
South Africa- Jorb German - Frankfurt Japan - Tokyo
US - New York France - Paris Australia - Sidney
US - Orlando Netherlands - Amsterdam US - Ashburn
Slovakia - Bratislava UK - London US - Toronto
Austria - Vienna Sweden - Stockholm US - Miami
Italy - Milan Norway - Oslo US - San Francisco
Switzerland - Zurich Singapore Singapore US - Seattle
Czech Republic - Plague China - Hong Kong US - Chicago
Poland - Warsaw Israel - Tel Aviv US - Atlanta
US - Dallas US - Denver
US - Houston US - Los Angeles

The information on its privacy policy mentions that they do rent some third-party virtual servers. When I contacted customer support to ask which servers are rented, the agent gave me an unhelpful answer. They also claimed it only uses physical servers, which was a strange contradiction. So, I can’t confirm for sure whether GoodAccess owns any of its servers.

A screenshot of a response from a GoodAcess representativeAnswers to most of my other questions were also vague and rushed

It offers static IP addresses, which makes sense for business purposes. Most VPNs offer rotating IPs. These are helpful for avoiding geoblocks, but they wouldn’t make as much sense when you’re trying to connect remote workers.

As I stated in the speed analysis, GoodAccess doesn’t allow you to hop from server to server like you can with a personal VPN. However, this isn’t much of a problem unless your business requires multiple IPs in different countries. If you’d rather use a traditional VPN that lets you switch between locations all around the world, check out this list of VPNs with huge server networks.

Security — Fairly Safe, but Lacks Some Key Security Features

GoodAccess has a decent suite of security features for businesses. It’s a SASE (Service Access Service Edge) solution allowing an online team to access all your cloud-based systems safely. Because of this, there are some features typical VPNs have that it lacks.

It comes with encryption, IP whitelisting, DNS Filtering, and split tunneling. However, it doesn’t offer a kill switch, which is vital to keeping you safe online in case your connection drops unexpectedly.

Encryption and Security Protocols

GoodAccess uses strong AES 256-bit protection to encrypt the tunnel between your device and the company's network. This is the same level of military-grade encryption all the top VPNs use, so I have no complaints here.

A snapshot showing how to switch GoodAccess protocolsI did most of the tests on my laptop running Windows 11

It also offers two security protocols, OpenVPN and IKEv2, which you can select from your app. IKEv2 is an older protocol that’s well-suited for mobile devices. OpenVPN is a safer option because it’s open source. This means it’s constantly being checked for vulnerabilities by people all over the world. So, I recommend sticking with OpenVPN whenever possible.

Zero-Trust Access Control

This feature verifies the identity and context of each access request, enforcing granular access controls based on factors like user authentication, device information, and location. It also continuously monitors activities and dynamically evaluates trust throughout the access session, which reduces the risk of unauthorized access to company systems.

This is a nice feature you won’t find in a typical VPN. It helps make sure you can identify anyone who shouldn’t be on your business network.

Dedicated VPN Gateway

GoodAccess's Dedicated VPN Gateway acts as a virtual gateway between the user's device and the internal network, ensuring encrypted and private communication. It helps protect sensitive data and resources by establishing a secure connection while offering centralized management and access control capabilities. In other words, this connects your employees to the cloud-based server.

Multi-Factor Authentication (MFA)

GoodAccess supports MFA, adding an extra layer of security by requiring users to provide multiple forms of authentication, such as passwords, biometrics, or hardware tokens, before accessing the network. This adds login security and reduces the risk of data breaches while your teams are working remotely.

DNS Filtering

This feature works pretty much like personal VPNs. It helps protect against malicious websites and online threats. It works by monitoring and filtering DNS requests, preventing access to known malicious domains, and blocking harmful content. This way, you can access company systems without the risk of running into malware infections and data breaches.

Network Access Control

GoodAccess provides granular control over user privileges, ensuring only authorized individuals can access sensitive information. It allows you to define who can access specific resources or parts of the network and systems. I also liked that managing and modifying these access controls from the dashboard is pretty straightforward. You can see who has what rights at a glance.

IP Allowlisting

You can also decide what IP addresses are permitted to access the network. Only connections originating from these specified IP addresses are granted access, while all others are denied. This helps strengthen security by restricting network access to authorized locations, reducing the risk of unauthorized entry.

Split Tunneling

The feature separates the organization's secure VPN gateway and your normal internet connection. This option is useful if you need to browse certain websites using your normal internet connection (for example, local news) while also accessing business systems and apps through the VPN connection.

Overall, GoodAccess offers a good mix of security features for business needs. However, it lacks some features you get with your average VPN. The most important is a kill switch that halts all online traffic should the VPN connection drop unexpectedly. This is a crucial feature to prevent any data leaks. For comparison, check out this list of personal VPNs with kill switches and other security features.

Privacy — Strict No-Logs Policy but Not Audited

GoodAccess is based outside the 5/9/14-Eyes Alliances, and it doesn’t retain any information about what you and your team do while connected to its servers. However, I hope it can get its privacy policy audited soon to provide proof that everything it claims is true.

Does GoodAccess Keep Logs? No

GoodAccess doesn’t keep any logs of what you do while using the VPN. However, you do have to provide a little more information than you normally would with a standard VPN. For example, they may ask for your name, company details, and billing details. It also may request the names and email addresses of your members.

A screenshot of GoodAccess privacy policy showing the amount of data it collectsI like that it doesn’t record timestamps or details about your device

GoodAccess has a solid policy and doesn’t ask for more than is necessary to run its service. However, if you only require a VPN for personal use, you can check out a top-rated VPN with a proven privacy policy.

Was GoodAccess Audited? No

GoodAccess has not been audited. I couldn’t find any online evidence that the service has been tested and verified by a third party. When I contacted support to ask about this, the agent said that the audit was underway, and they would share a report with me as soon as it was completed.

Most of the top personal VPNs I have reviewed are frequently audited and verified, which assures me that my data will be as safe as they claim in their privacy policies. So, I hope GoodAccess has the results of its ongoing audit published soon.

Based in the Czech Republic

GoodAccess is based in the Czech Republic and is not subject to any of the 5/9//14-Eyes Alliance agreements. The 5/9/14-Eyes Alliances is a network that operates as a global surveillance system in which participating countries share data on their citizens.

This is always a good sign for me. After all, the location of a VPN service does affect my level of control over my privacy. Services located within the Alliance are obligated to share data with the authorities if requested, which can compromise the general privacy of your business.

Does GoodAccess Work in China? Yes

GoodAccess works in China. The Chinese government has banned numerous VPNs. From what I've seen, smaller personal VPNs usually can't bypass these restrictions. However, I was pleasantly surprised when GoodAccess's customer support agent assured me that many customers use it in China.

Screenshot of a conversation with GoodAccess support where they verified it works in ChinaThe agent assured me that GoodAccess works in other heavily censored countries too

Using VPNs in restrictive countries like China is a sensitive topic. While VPNs are banned, the government typically doesn't target individuals for using them. However, I recommend you understand the local laws and regulations before you try to use a VPN in such countries. We do not endorse or support any illegal activities.

GoodAccess Features — 2024 Update

7.0
💸 Price 0 USD/month
📝 Does VPN keep logs? No
🖥 Number of servers 35+
🛡 Kill switch No
🗺 Based in country Czech Republic
🛠 Support 24/7 Live Chat

Installation & Apps

8.0

Installation & Apps — Solid Apps for Business Devices

I was pleasantly surprised by how intuitive the GoodAccess apps are. Most of the setup process is completed on the website during sign-up. If you need technical support, customer service can help, but I often had difficulties contacting them.

It also has apps for several basic office devices. I tested the Android, Mac, and Windows apps and only needed to click the power button to connect my static IP.

GoodAccess doesn’t accept generic emails, like Gmail.com. You need an official company email to sign up.

Setup & Installation

GoodAccess is pretty simple to set up and use. It took me less than 15 minutes to sign up and download and configure the app for use — the duration will depend on your organization type and size. On the left, you’ll find all the features you need at a glance: gateways, members, systems, access control, and logs.

Setting up your systems is effortless. It has detailed setup guides for each system, so you shouldn’t run into too much difficulty during installation. Adding team members and systems is also super straightforward — if you’re familiar with similar business interfaces, you won’t find it challenging. Access control will let you change the accessibility of your chosen business system for team members in a heartbeat.

A screenshot showing GoodAcces's website profile dashboardApps have a straightforward dashboard layout, so you can get started immediately

All apps are pretty similar. On the left side, you will see Systems (showing all the systems supported), Profile (different for each team member), and Settings. If you click Settings, you only have the option to switch between the two security protocols and between Light and Dark Mode. However, there aren't many configuration options, which isn’t a big problem since the admin has maximum control through the profile on the website.

Device Compatibility

GoodAccess has apps for all major devices and operating systems you’d expect to use in a business environment. So, I’m not bothered by the devices it doesn’t support. For example, there’s no easy way to set it up on a smart TV or gaming console, but that’s not really relevant for its purposes.

Desktop — Apps for Windows, Mac, Linux, and Chrome OS for ChromeBook

You can install GoodAccess on macOS, Windows, and Linux. It comes with a simple and easy-to-use interface that makes it effortless to use, even for team members without much technical experience.

Android and iPhone (iOS)

GoodAccess also supports iOS and Android, and you can download it directly from the Apple Store or Google Play Store. Both apps are pretty similar but don’t have many configuration options.

Browser Extensions for Chrome

GoodAccess offers browser extensions for Chrome. However, there are no extensions for other browsers like Firefox and Edge. That's not a big issue because the app can still protect your business data from any online threats on these other browsers.

Apps for Amazon Fire TV, Smart TV, Nvidia Shield, etc

Since GoodAccess is designed for business purposes, it doesn’t support streaming devices such as Amazon Fire TV or even Smart TVs. If you want to use a VPN for streaming on these devices, find a personal VPN with a smart DNS feature. This allows you to connect to devices such as a Smart TV more effortlessly. You can check out our top VPNs for tvs here.

Apps for PlayStation, Xbox, Nintendo, etc

Similarly, GoodAccess doesn’t have apps for devices such as PlayStation, Xbox and Nintendo.

Router Compatibility

GoodAccess doesn’t work with routers. That’s too bad because connecting on a router makes it easy to protect data for everyone in the office simultaneously. However, since each team member has their own personal account access, this is not a big issue. If you want to easily protect every device on your home network, try one of the best VPNs for routers in this list.

Simultaneous Device Connections

GoodAccess doesn’t limit the number of devices team members can connect to simultaneously. There is a limit to the number of users you can have per package:

  • Essential — 10 team members
  • Advanced — 30 team members
  • Premium — 100 team members

Despite these limits, you can add extra team members at an additional cost. You also need a minimum of 5 team members to get started with paid plans. There is also a new free plan called Starter that limits the number of users to 100 members. However, this plan has limited features.

Pricing

7.0
STARTER
$ / month per month
ESSENTIAL
$ 9 / month per month
PREMIUM
$ 14 / month per month

GoodAccess offers reasonable value for your money compared to similar providers, and the pricing model is per user. You’ll get more affordable plans compared to some bigger business VPNs, especially if your team is on the smaller side. The cost per user with GoodAccess packages starts from $0/month per team member.

All premium plans also come with a 14-day free trial, so your business can try GoodAccess without committing. You just need to provide some basic details about your company. I tested GoodAccess using this trial period and could access all the features without issues.

There are 3 main paid plans, all offering a secure private network with the following notable differences:

  • Essential — Min. 5 team members. Dedicated gateway with static IP, 2FA, DNS filtering, gateway-level access logs, knowledgebase access, office hours email and chat support, and more.
  • Advanced — Min. 5 team members. All Essential features plus custom DNS records, custom DNS filtering, unlimited cloud and branch connectors, SSO, system-level access control, priority office hours email, and chat support.
  • Premium — Min. 50 team members. All Advanced features plus priority phone support, backup gateway, and a dedicated customer success manager.

You can add on reasonably priced extras like an additional gateway or connector and additional users. Also, I liked that GoodAccess doesn’t increase its prices on renewal.

The free starter plan is also quite impressive although it doesn’t let everyone connect to the same static IP address. There are no ads with the free tier, and it lets you connect up to 100 members. Many businesses do prefer to have all their workers connect to the same IP though, and this plan assigns each user to the location nearest to them. You also miss out on all the additional features you see listed above.

You can pay with debit/credit cards (Visa, MasterCard, American Express, and more), PayPal, Apple Pay, and GPay. If you don't cancel, you'll be automatically charged the full price upon renewal. There is no money-back guarantee, but the free trial makes this less of an issue.

Reliability & Support

6.0

GoodAccess offers email and 24/7 chat support. On the website, GoodAcess specifies that only the Enterprise plan gets 24/7 chat support. The Essential plan gets chat support during Czech business hours, and the Premium plan gets “priority” chat support.

I couldn’t access chat support at all throughout the trial period. It also took at least 12 hours to receive responses by email. Most responses were quite helpful, but some were very general and passive. For instance, when I asked which of the servers were rented, the response didn’t answer my question as well as I expected.

You can arrange a free online session with a “GoodAccess Guru.” This is a solid way to get started with adding team members, allowlisting, and access control. I received a welcome email from a customer support agent who offered to schedule a chat call with me to answer any questions I might have. I recommend scheduling a free online session with its “GoodAccess Guru” if you’re worried about getting set up.

A snapshot showing a welcome email from a GoodAcess representativeI didn’t book the meeting because I was happy to set it up myself

There’s 24/7 server monitoring, and Premium customers can get in touch via Skype outside of business hours for one-to-one support. A web form is also available if you don’t require an immediate response.

The Support Portal is exceptionally detailed and covers just about every setup guide and FAQ you could think of. GoodAccess also lists its full HQ address with parking locations, suggesting you can make an in-person appointment if necessary. Overall, support is solid for members on higher tiers. If you’re using the free plan or the cheapest one, you’ll have to spend more time with GoodAccess’ guides.

Compare GoodAccess With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4

The Bottom Line

Final Verdict — Worth a Shot for Small Business Owners

GoodAccess offers an affordable and secure business VPN solution for small teams. For bigger teams, however, you may want to consider setups that are potentially better suited for larger organizations.

Overall, whether or not GoodAccess is a good option depends on the many factors unique to each business. Luckily, the best thing about it is you can try GoodAccess free for 14 days. Your business can test out all the features risk-free before deciding if it's the right match for you. Plus, teams that don’t need a single static IP should check out its free tier since it doesn’t come with any drawbacks.

  • Dedicated static IP for your business
  • Military-grade encryption
  • Employee monitoring
  • 14-day free trial

FAQs on Good Access

Is GoodAccess safe?

GoodAccess offers a range of security features that makes it safe for businesses. Military-grade encryption, employee monitoring, access control measures, and DNS leak protection make it a reliable VPN solution for your company. You may miss features like a kill switch if you’re used to personal VPN apps.

Does GoodAccess keep logs?

It doesn’t log anything you do while using the VPN. However, it does ask for a little more information than your typical VPN. GoodAccess says the information it keeps won’t compromise GDPR, but you should check how this translates to your company’s privacy terms. As the VPN is based in the Czech Republic, it’s not subject to any of the 5/9/14 Eyes agreements that could pass your details on to 3rd parties.

Will GoodAccess work on Linux?

Yes, but it needs to be set up manually. GoodAccess provides comprehensive guides on how to do this, and a Linux app is in development. For the moment, there are dedicated apps for a variety of other platforms.

Money Back Guarantee (Days): 0
Mobile app:
Number of devices per license: Unlimited
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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About the Author

Doris is a tech writer and a cybersecurity researcher for vpnMentor. She is enthusiastic about educating people about their rights to online freedom and provides actionable ways to protect their data.

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