PureVPN Review by our expert: Great reliability and split tunnelling
Rating ?
4.1 / 5.0

Launched in 2007, Hong Kong based PureVPN is one of the oldest providers on the VPN scene. It’s packed to the gills with features and quite an impressive mix of cybersecurity features at a relatively low cost. So, how does PureVPN stand out? What are the highs and lows of this VPN? Time to see what’s under the hood. ...

updated: Mar 21, 2019
PureVPN User Reviews
4.1
Milt
Feb 22, 2019
  •  1
Terrible technical support. Paid extra for Dedicated IP but cannot connect to internet.

I decided to use PureVPN because of a magazine's review was positive. I will never rely on a magazine's rating because I think they are biased based on advertising. I have had login problems from the beginning of my subscription with them. They have a very mediocre support staff. They give incorrect login information and change your login credentials at their whim. They cannot seem to understand what the problem is. I paid extra for a dedicated IP address but had problems login in from the start. I would get a virus attack warning from my antivirus software whenever I used the dedicated IP mode. So I would use another mode so I wouldn't get the notice. They acted like it was my fault that it was happening but I knew that their server was compromised.I am also using PIA and have never had a problem with them. Do not use PureVPN.


See Plans Reply to this review

Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    Tim
    Mar 13, 2019
    Works well for me

    I've used PureVPN since 2014 and the only issues I've had is due to China changing it's firewall which affects all VPNs - If you are getting a virus notification, it is your Virus Software NOT PureVPN - it means your Virus Software ids a non-virus program as a threat. If you can download the App (in China they can't so it complicates using PureVPN for users in China who don't have a non-China app store available); you should be able to use the VPN with few problems - don't blame the vpn for your slow speeds - that is probably your ISP.


    See Plans Reply to this review
    Peter Fisher
    Jan 27, 2019
    •  5
    BBC no problem

    Having used PIA, Express, and Air, I had to give up on them all as I wanted to reliably watch the BBC, only Pure hasn't let me down in this regard. I have always had good support. Speed can sometimes be a problem, but I ALWAYS get onto the BBC iplayer to download.


    See Plans Reply to this review
      Josy
      Mar 2, 2019
      How much money did you receive to write this good review?

      I tried a few VPN companies, and this one is among the worst, and the worst! Browsing is extremely slow, with internet streaming video not working (words are cut, etc.) because the connection is so slow, the program disconnects and while I enabled Kill switch, it didn't stop the internet connection. Their program is terrible, with too different "modes" that are not helpful and annoying. You cannot keep your internet connection with only one server. You have to change servers all the time depending of what you are doing on the internet. Plus they annoy you by popping windows asking you for your feedback (forcing you to say something, otherwise you cannot connect), their share mode is horrible (only in countries - when they show - where technologies are at the lowest point). I do not recommend this provider.


      See Plans Reply to this review
      Brad
      •  1
      Does not work for Netflix. They won't refund

      Horrible service. Avoid at all costs. It doesn't even work for Netflix. I asked for a refund. They initially said OK then they changed their mind due to "merchant limitations". You should use a different VPN provider - don't sign up to pureVPN


      See Plans Reply to this review

        Compare PureVPN with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 141
        Number of servers 750
        Number of IP Addresses 80000
        Does VPN keep logs Partially
        Includes Kill Switch Yes
        Devices per license 5
        Ease of Use 4.0 / 5.0

        Once you’ve downloaded the PureVPN app from the website, installing it is pretty straightforward. Just open the installer file, agree to the terms and conditions, click on install, and let the installation process take its course.

        Once installed, open the app, click to login in, and enter your PureVPN account credentials. You can choose which mode you want to use depending on your activity. For example, if you’re using it to access a streaming service then choose “Stream”, select the server location you want to connect to and click on “Connect”. Other modes include Internet Freedom, Security/Privacy, File Sharing, and Dedicated IP. Depending on the mode you select, the app will configure its settings accordingly and display the most suitable server locations.

        You can also configure the app manually from the settings section. You can select the protocol you want and control many other features. Using the application is very simple and easy.

        Download

        Pricing 4.5 / 5.0
        2 Years
        $2.88 /month
        1 Year
        $4.08 /month
        1 Month
        $10.95/month

        PureVPN has three subscription plans: monthly, annual, and a 2-year subscription. All three plans include the exact same features. However, the 2-year plan comes at the lowest average monthly cost. When you first subscribe to any of these plans, you get a 31-day money-back guarantee period. PureVPN is very versatile with its payment methods, including all major credit/debit cards, PayPal, Alipay, cryptocurrencies like Bitcoin, PaymentWall, BlueSnap, and gift cards.

        Reliability & Support 4.0 / 5.0

        PureVPN several support channels: 24/7 live chat, email, and FAQ. The 24/7 live chat team responds instantly, professionally, and politely. The email support, however, isn’t as responsive, but faster than other VPN services we’ve tried before. For self-assistance, there’s a comprehensive FAQ section, tutorials, and troubleshooting guides with answers to common queries. PureVPN really went all the way with its support.

        The Bottom Line
        Alex (Shurf) Frenkel
        (Ex-Hacker and Technical Researcher)
        A highly-customizable VPN with an impressive set of features at a low cost

        While PureVPN has a problematic history with privacy, they have improved their policy, backed with GDPR compliance. If that’s good enough for you, you can enjoy the many perks - including high security levels, many servers in over 140 locations, 5 simultaneous connections, and interactive apps for almost any device. All that comes at cheap prices, so it’s a generally good choice, despite some connection lags.

        PureVPN
        4.1 / 5.0
        Detailed expert review of PureVPN
        Alex (Shurf) Frenkel
        (Ex-Hacker and Technical Researcher)

        Launched in 2007, Hong Kong based PureVPN is one of the oldest providers on the VPN scene. It’s packed to the gills with features and quite an impressive mix of cybersecurity features at a relatively low cost. So, how does PureVPN stand out? What are the highs and lows of this VPN? Time to see what’s under the hood.

        PureVPN sparked controversy in the past when it revealed a user’s IP address to help with an FBI cyberstalking investigation. As a result, PureVPN has revamped its privacy policy to be more transparent and straightforward about how your data is being handled.

        Their privacy policy strictly stresses that PureVPN doesn’t store logs or records that would identify you, such as your original IP address, your VPN IP address, timestamps, online activity, or DNS requests. The only information kept is the details you provide, such as name, payment method, and address. They also track the amount of bandwidth you use, the date you connected to a VPN server and your ISP.

        Moving on to security, PureVPN uses military-grade 256-bit encryption and supports multiple protocols such as OpenVPN, SSTP, IKEv2, L2TP, and PPTP to choose from. Important features like a kill switch, as well as DNS, IPv6, and WebRTC leak protection, are also provided to protect your data from exposure.

        It is also one of the few VPNs (e.g. ExpressVPN) that offers split tunneling, allowing you to control which data you want to tunnel through VPN. In addition, it provides a bunch of add-ons to reinforce your internet security against cyber threats, including port forwarding, dedicated IPs, and DDoS protection.

        PureVPN boasts a massive network of over 2,000 servers dispersed across more than 140 countries. There are servers optimized for streaming, but it’s their Ozone-ready servers that are worth mentioning. These servers automatically block any malicious websites and unwanted ads that may harm your device.

        Moreover, there are no restrictions on data or speed and P2P is allowed on certain servers. However, despite its claims, PureVPN isn’t the fastest VPN out there – not even compared to other cheaper VPNs, like CyberGhost. You may experience some speed and connection issues.

        Although PureVPN had problems in the past with bypassing geoblocks, they tweaked their service and solved some restriction problems including Netflix, Hulu, and BBC iPlayer. However, PureVPN still can’t work in China and you won’t be able to access HBO Go or the ABC network.

        If you’d like to share your VPN with your household, you can use PureVPN on 5 different devices at the same time. It’s also compatible with routers, Smart TVs, and a wide range of platforms such as Windows, Mac, Android, iOS, Linux. There are also extensions for Chrome and Firefox.

        PureVPN is full of versatile options at decent prices, but does it provide a near perfect performance? Our answer is “Yes, to an extent”. PureVPN has clearly worked on a lot of its issues and reinvented itself to climb up the ladder. However, it still falls short on occasional connection problems and overcoming restrictions. You can always test if yourself - they offer a 31-day money-back guarantee. However, if you’re looking for simpler, but highly efficient VPN services, see user favorites here.

        • 2,000+ servers in 140+ countries
        • Cross-platform support
        • Security features include split tunneling and Ozone
        • 31-day money-back guarantee
        • Offers dedicated IPs and P2P support
        • 24/7 live chat support
        • 5 simultaneous connections
        • Get started with PureVPN now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
        VPN Plans: www.purevpn.com
        Was this review helpful? 0 0
        Sorry about that!
        (Minimum 10 characters.)
        Nord is offering 75% off for a limited time!