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PureVPN Review & Test May 2021 - Surprisingly Better than Others

Author Image Katie Kasunic
Katie Kasunic | Technology Researcher
Updated on 12th May 2021

PureVPN is a premium service that operates 2,000+ servers in 140+ countries. It offers unlimited bandwidth, P2P compatibility, and high-end security features including military-level encryption and port forwarding.

Even better, it can unblock Netflix. But it’s not as reliable as our top 10 recommended VPNs, since the speeds were slow and the quality was poor.

Streaming – Does PureVPN Work with Netflix?

  • Netflix US: Yes
  • Hulu: Yes
  • HBO GO: Yes
  • BBC iPlayer: Yes

PureVPN can unblock most popular streaming sites, including Netflix US. Although my connection was sluggish, I could stream Netflix, Hulu, HBO GO, and BBC iPlayer in HD. For a faster connection and consistent upload and download speeds, check out a VPN with excellent support and servers distributed all over the globe, like ExpressVPN.

The VPN’s streaming profile optimizes your connection for high-speed streaming, but it uses a weaker encryption protocol than its other profiles. According to the customer support agent I spoke to, this is because stronger encryption protocols will slow down your connection.

You can increase your encryption, but this will reduce your speed. I can’t recommend this, given that my speeds while using the streaming profile were already slow, even with the weaker encryption.

PureVPN also operates specialized servers for most popular websites. If there’s a specific website you’d like to unblock, you can search for it on the server-selection page and receive a list of servers that can unblock it.

Streaming interface

PureVPN Speeds

Whether you want to torrent, stream, or just browse, it’s crucial that your VPN offer high-speed connections. It’s normal to experience some speed loss, because your data has to travel farther to reach the VPN server. However, the difference should be barely noticeable with a premium VPN.

When determining the speed of an internet connection, we measure three things:

  • The download speed is the rate at which you can pull data from a server to your device. The higher this number is, the faster your internet connection will be. This is measured in megabits per second (Mbps).
  • The upload speed is how quickly you can send data from your device to others. The higher this number is, the faster you’ll be able to send files and upload data. This is also measured in megabits per second (Mbps).
  • The ping is how long it takes your connection to respond after you’ve sent a request. The lower this number is, the faster your connection will be. This is measured in milliseconds (ms).

During my analysis of PureVPN, I measured my speed while connected to a local server and to a server in the US. The usual assumption is that connection times to a local server are quicker, because the data has less distance to travel.

My speed before connecting to PureVPN was 12.49 Mbps download, 0.91 Mbps upload, with a ping of 34 ms.

purevpn 2

When I connected to my local PureVPN server in Australia, my download speed dropped slightly to 10.75 Mbps, and my upload speed dropped to 0.85 Mbps. My ping increased to 76 ms. I didn’t notice any speed difference.

Speed test on a PureVPN server in Australia

However, when I connected to a US server, my download speed plummeted to 3.78 Mbps. My upload speed actually increased slightly to 0.87 Mbps, and my ping increased to 216 ms. This was still fast enough to stream in high definition, but my connection definitely lagged.

Speed test on a PureVPN server in the US

Is PureVPN Good for Torrenting?

Yes. PureVPN supports P2P file sharing. In fact, it offers a dedicated torrenting profile and specialized servers to ensure that your P2P connection is as fast and secure as possible.

File sharing

Security – Is PureVPN Safe?

PureVPN offers reliable security protocols, but its no-logs policy came under fire in 2016 as a result of its involvement in a criminal investigation.

Does PureVPN Keep Logs?

PureVPN is headquartered in Hong Kong, outside the 5/9/14-Eyes jurisdiction. It claims to keep a strict no-logs policy, but was able to supply a user’s records in a 2016 cyberstalking investigation.

The court documents credit PureVPN for supplying information that linked the use of two separate email accounts and identified the user’s home and workplace IP addresses.

Court case

After the court case, PureVPN updated its privacy policy to reassure its users:

“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.”

Privacy policy

Network logs

But can this VPN really be trusted? There’s no way to prove whether or not PureVPN continues to log users’ data. If you’re looking for a VPN to protect your anonymity, PureVPN might not be the best choice for you. You can check out our guide to the most transparent VPNs available, instead.

Does PureVPN Have an Ad Blocker?

Yes, PureVPN’s app includes a built-in ad blocker.

Ad blocking

Does PureVPN Work in China?

Yes, PureVPN is able to bypass China’s firewall and VPN blocks.

It also operates servers in China for high-speed access to local websites.

Price and Value for Money

PureVPN is feature-packed and offers great value for money.

Does PureVPN Have a Free Version?

PureVPN doesn’t offer a free trial. It does offer a well-priced, 3-day paid trial, though.

PureVPN’s Refund Policy

PureVPN offers a 31-day, money-back guarantee.

Is PureVPN Compatible with My Device?

You can connect up to five devices simultaneously with PureVPN. There are apps available for all devices, including Smart TVs and gaming consoles.


PureVPN uses 256-bit encryption to protect your data.

Leak Protection

The VPN offers DNS, IPV6, and WebRTC leak protection.

Internet Kill Switch

PureVPN’s automatic kill switch prevents unprotected data leaving your network in the rare event that your VPN connection fails.

Split Tunneling

The VPN’s split tunneling feature lets you choose which data you send through your VPN connection, and which you don’t. This is great in office environments, for example, where you need to connect to some services using your local IP.

PureVPN Customer Service

I opened a live support chat to find out more about the encryption protocol the VPN uses for its streaming profile, since the website is very vague about it.

Unfortunately, this was a frustrating process. The support agent was polite, but did not read my question properly. In fact, they just redirected me to the exact page I was asking them to explain.

Customer service
Live chat 2
I then waited a few moments while, I assume, they were doing some research. Their second answer was helpful, and resolved my query.

Live chat 3
PureVPN’s customer service needs improvement. Overall, this wouldn’t be enough to prevent me from using a VPN, but it is something to keep in mind if you value customer service like I do.

User Experience

PureVPN is straightforward and easy to use, but its app requires a lot of power to run.

I tested it using a Windows 8 device with 4GB of RAM and an Intel Core i3 processor. Running the app caused my computer to slow down to a frustrating pace. It even froze my computer four times during an hour-long session. If you’re operating a slow or older device, I’d recommend using the browser extension instead.

Windows task manager

When getting started, it took less than five minutes to download and install the app. Once you log in, it’s ready to go. You don’t need to manually adjust any settings, but you can customize your connection in the preferences window.

Preferences interface

When you’re ready to connect, you’ll need to select a profile for your VPN. Each profile is designed to optimize your connection for its intended use.

Select mode interface

It’s easy to switch servers. If you select Popular Websites and enter the service you want to unblock, the app will recommend a series of servers that are best suited for that site. You can also search for them manually by location.

Server selection

Overall, I found the app frustrating to use. Although it’s functional and well designed, it took a huge toll on my device’s performance.


PureVPN has all the features you need in a premium VPN, but its performance and customer service don’t measure up.

The app was very demanding on my computer’s resources, causing my system to slow down and, a few times, freeze altogether. The problem resolved immediately after I closed the app.

During my speed tests, I enjoyed a high-speed connection on my local PureVPN server. But I lost a lot of speed when I connected to US servers. Although I was still able to stream HD content from the major websites I tested, like Netflix US, my loading times were very slow. If you’re after speedy streaming on any server, and extra features thrown in, too, such as specialty streaming servers, check out one of these top 10 VPNs for Netflix.

The VPN’s customer support was a letdown, too. I found it frustrating that I needed to ask my question twice before the support agent understood it properly.

It should also be mentioned that PureVPN’s no-logs policy came under fire several years ago, when it was able to supply a user’s records in a 2016 cyberstalking investigation.

With all of these issues in mind, I don’t recommend PureVPN. If you’re looking for a fast, high-quality VPN, I suggest taking a look at CyberGhost or ExpressVPN instead.

Price $0.99/month
Money Back Guarantee 31
Does VPN keep logs? No
Number of servers 6500
Number of devices per license 10
Kill switch Yes
Supports torrenting No

Ease of Use


PureVPN’s user-friendly app only takes five minutes to download and install. It’s ready to use right away, and you don’t need to manually configure any settings.

Unfortunately, the app is power-hungry and took a toll on my computer’s resources. As soon as I opened it, my device slowed down and even froze a few times.

If you’re running an older system, you’ll need to forgo the app altogether and give this VPN’s browser extensions a shot instead.

Compare PureVPN with the top alternative VPNs


1 Year (7-Day Trial)
$0.99 /month
2 Years
$3.33 /month
1 Month
$10.95 /month

PureVPN offers three subscription options: one month, three months, or annual. The longer plans give you a better overall deal, with the largest discount offered on its annual plan.

You can choose among a wide variety of payment methods, including credit cards, PayPal, Alipay, Paymentwall, and BlueSnap. You can also use CoinPayments and gift cards, but these options are nonrefundable.

Reliability & Support


There’s a comprehensive support center that covers everything from FAQs to use cases and setup instructions.

You can also contact customer support 24/7 using the website’s live chat feature.

When I reached out, the chat rep was somewhat dismissive. They didn’t read my question properly and sent me an irrelevant link to more information. Once I pointed this out and asked my question a second time, I received a more helpful answer. This was frustrating and time consuming.

The Bottom Line

A highly-customizable VPN with an impressive set of features at a low cost

PureVPN is easy to use, but disappointing overall. Although it’s well priced, its app caused significant problems with my device.

This provider is also tough to talk to directly and did not deliver the level of customer support I expect from premium VPNs. Their representative didn’t read my question properly and worse still, chose to send me a link to an article rather than answering.

  • 6,500 servers in 140 countries
  • Cross-platform support
  • Security features include split tunneling and Ozone
  • 31-day money-back guarantee
  • Offers dedicated IPs and P2P support
  • 24/7 live chat support
  • 10 simultaneous connections
  • Get started with PureVPN now
Money Back Guarantee (Days) : 31
Mobile app :
Number of devices per license : 10
VPN Plans: www.purevpn.com

PureVPN User Reviews

Based on 461 reviews in 27 languages
Don't work - 2
Eulalia -
May 1, 2021

PureVPN is really bad, it does not work. Support is useless and not able to helps. Of course, it is one of the cheapest VPN but you throw your money through the windows when you buy it. Rather pay more and have other VPN that works.

An excellent value, all things considered - 10
Rich -
Apr 8, 2021

While they will absolutely throttle p2p in most servers, it's easy to find and log into the p2p servers. They responded promptly when I had questions (although once it was basically to say "sorry, tough luck"). Overall though, I think I paid something like $20 for a year's subscription - I really can't complain. I'm sold on the service, although I think the fact that it's based out of HK is a bit spooky. 9/10

PoorVPN - avoid it: zero stars are too much - 2
Sven -
Mar 24, 2021

I wanted to use it on openelec on a RaspberryPi with their official addon to stream German live TV with a German IP and subscribed for a 3-years plan. The stream freezes regularly, buffers very often, and connections are interrupted several times per day. When you contact support, you get chatbots or analphabets keeping asking you the same questions over and over again. Just to explain (without going into IT-details for non-tech users like me): When you tell them your bike has a flat tire, they are going to ask you to change the oil and to install a steering wheel, to open the motor, and to change the cooling fluid. Then they ask you to send them photographs (which they don't look at), suggest you buy a lorry and new socks. And every mail (if you happen to get one) starts with the same stupid "Thank you for considering PureVPN for your online security needs. We understand how you feel about the situation and we're sorry for the trouble this has caused." or "We understand how you feel about the situation and we're sorry for the trouble this has caused. " I now have about 50 support ticket numbers in 2 years (support closes them after a certain amount of my mails), several hours spent with their chatbot and a multiple of this spent writing mails (which aren't read) and my issue is still unsolved. My refund requests are systematically ignored. Quotes of our e-mail correspondence: me: I use openelec 8.3.4 (kodi) on a RaspberryPi with your add-on 2.0.0 answer: Kindly let us know if you're using an Android TV, smart TV, or the firestick? PoorVPN: Then go to speedtest.net website me: with openelec? How? answer: Please share two screenshots with us. So that we may analyze the situation better. --> This was two months ago and the screenshots haven't been downloaded from the file-sharing server, yet. me (a couple of e-mails later): still waiting for explanations on how to install an internet browser in Kodi answer: Pure VPN is all about helping users for online streaming downloading and browsing, and avoiding hackers, hide your IP addresses and locations, encrypt your communication and allow our clients watch their favorite contents. Pure VPNs prevent their customers from ISP's monitoring and Geotagging by third parties. We have dedicated applications for Windows, Mac, Android, IOS Linux, Firestick, Android TV, and DDWRT Applet. . We also provide configuration for several other devices like Smart TVs, routers, consoles, etc. A couple of emails later: Could you please let us know where you had issues with us so that we can get to the bottom of it and help you to resolve the issues you have been experiencing. Me: almost unruly answer asking them to re-read my previous mails where I sent them a detailed description, log-files and a lot of other information. PoorVPN: You're requested to confirm the device you're using and the exact issue you're facing so that we can help you any better. A couple of days later: It is to inform you that Kodi add-on of PureVPN isn't tested recently for streaming purposes. However, You are requested to please connect with the below-attached file with your raspberry pi. --> Unfortunately, there was no file attached and when they finally managed to send it, there was no explanation on how to install *.exe in openelec (based on Linux, so *.exe won't work). On what PoorVPN answers: Please share your setting screenshot with us so that we will assist you accordingly. --> please mind, I already sent screenshots that haven't been downloaded... --> The online guide on the website (they sent me a link) is for a very old openelec version, the GUI has changed a lot between version 2.* and 8.* About a week later, I get the following mail from PoorVPN: request you [...] send me the following: [...] 3- Device / Operating System you are facing issues on. 4- Are you using our application or connecting via manual configuration? As you can see, their "support" keeps asking the same questions over and over again and does not provide any solution or help. It's all about keeping you occupied... I even managed to have several Teamviewer sessions with "Ryan", who confirmed to me that it was technically impossible to execute any of the actions which were requested by his support "colleagues" chatbot. So I only can say one thing: RUN and look for ANOTHER VPN. Sorry for my bad English, this is not my mother tongue (but it is probably better than the Chinglish of their chat and e-mail bots).

Check the top 3 alternative VPNs

Rating: 9.9 / 10

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Rating: 9.3 / 10

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