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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

UltraVPN Review 2024: It’s Cheap but Can It Keep You Safe?

Our Score: 6.5/10
Ranked 161st out of 305 VPNs
Matthew Amos Updated on 2nd February 2024 Fact-checked by Anneke van Aswegen Senior Editor

UltraVPN is one of the cheapest VPNs available, but can you trust this low-cost option to match the security and privacy features of the top VPNs? To find out, I tested out all of its features. That meant performing extensive tests on its speeds, security, and more. I also learned everything there is to know about its privacy policy.

After my tests, I found that it can't compare to the best VPNs and doesn't offer much value. Its speeds are unreliable due to its small network of virtual servers, and it's incompatible with many devices. Worst of all, it leaked my IP at one point, so it may be dangerous.

I recommend you stay safe by sticking with a top VPN. You can check out our list of the best VPNs available today to get better speeds, more servers, and military-grade protection.

Short on Time? Here Are My Key Findings

Pros

Cons

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Money-Back Guarantee: 30 Days

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UltraVPN Features — 2024 Update

6.7
💸 Price 1.99 USD/month
📆 Money Back Guarantee 30 Days
📝 Does VPN keep logs? No
🖥 Number of servers 830+
💻 Number of devices per license 10
🛡 Kill switch Yes
🗺 Based in country United States
🛠 Support 24/7 Live Chat Support
📥 Supports torrenting Yes

Streaming — Decent Playback With Some Minor Issues

8.0

My global testing team and I could watch most of our streaming libraries while connected to UltraVPN, with largely solid playback. For our streaming tests, we utilized an international team of testers to make sure the VPN worked with the platforms listed below. There were some playback issues, and one platform wouldn’t work at all.

While you could theoretically use a VPN to watch content that isn’t available where you live, please be aware this probably goes against the terms of service agreement and might break copyright laws.

Important. We do not condone any form of copyright violation. UltraVPN claims it never tracks any of your online activities. Because of this, you’re responsible for using it in a manner that doesn’t break any laws. We recommend you always follow the rules and regulations of any site, app, or streaming platform you access.

Works With: Netflix, Hulu, Max, BBC iPlayer, and Amazon Prime Video

We were able to watch Netflix in several countries including the US, Canada, and the UK.

Screenshot of Netflix player streaming Pete Holmes: I Am Not for Everyone while connected to UltraVPN's US serverVideos loaded instantly, and I didn’t have to deal with any annoying buffering

However, something odd happened to our testers in Japan, France, and New Zealand. When they connected to servers in their respective countries, Netflix would show them the US library. I asked support if this was related to UltraVPN’s use of virtual servers, but I couldn’t get a conclusive answer.

Once again, I recommend being careful and making sure you only watch the library you have legal access to in your region. I tested Hulu since I’m located in the US (the main country where it’s available). While I could watch it, I was never able to get Hulu streaming in good quality.

Screenshot of Hulu player streaming Parenthood while connected to UltraVPN's Dallas serverThankfully, there were no issues related to buffering or long loading times

On the other hand, I was happy that the VPN didn’t affect my streams on Max negatively. Surprisingly, the best experience came with Amazon Prime Video. The service is known for easily detecting VPNs, so I was happy I could watch it with zero issues.

Screenshot of Max player streaming The Gilded Age while connected to UltraVPN's Atlanta serverThe video played back in perfect quality once it started playing and never downgraded

Finally, our UK tester was able to watch BBC iPlayer but some troubleshooting was required.

The video took her 12 seconds to load. Then, after it had only played for 5 seconds, it stopped and she received an error message that stated: “Sorry, you don’t have enough bandwidth to play this now.” However, it worked perfectly once she switched to the Coventry location.

Doesn't Work With: Disney Plus

I could never stream Disney Plus from the US using a US UltraVPN server. I attempted several times. When I contacted support, I was told to try switching protocols, but it didn’t work. The screen just kept on loading indefinitely.

Screenshot of a live chat with UltraVPN support staff where they could not help me access Disney+I know the issue wasn’t with my speeds since they were fast enough for streaming

Overall, UltraVPN is a solid choice for streaming, but there are a few VPNs that perform better. If you want to stay safe online while you watch all your favorite platforms without buffering or long load times, check out our list of the best VPNs for streaming.

Speed — Unpredictably Fast and Slow

6.6

UltraVPN can give you excellent speeds or extremely slow ones. This is due to factors like overcrowded servers and its use of virtual locations, which we’ll expand upon shortly.

The majority of our tests are done by our speed expert in the UK. She records the results for our charts from the same location with the same internet connection, so they’re easier to compare. At least 10 tests are done on each server to create accurate averages. The following tests were done with the WireGuard protocol since it was the fastest.

Screenshot of a speed chart showing speeds on various UltraVPN serversOur speeds increased by 9% on nearby servers and fell by 49% on distant ones

The top VPNs will reduce your speeds between 10 and 20% on nearby servers. UltraVPN actually increased our speed tester’s rates on each nearby server.

Screenshot of Ookla speed tests done while connected to UltraVPN and with no VPN connectionIn one test, it raised her download rates by around 25%

However, I knew that UltraVPN’s speeds vary wildly. I performed my own tests and had a nearby server drop my speeds by 98%. For comparison, the top VPNs rarely lower our speeds by more than 50%. Another server less than a thousand kilometers away dropped my speeds by 40%. Then, a server over 14,000 km away only lowered my rates by 13%.

It’s so hard to predict what kind of speeds you’ll get with UltraVPN because it uses virtual servers. This means you’ll never really know how far away you are from the location, and the company doesn’t disclose where its servers really are. The VPN also has a small server network that can easily become overcrowded.

Unfortunately, it doesn’t give you any way to see what the server load is (how many people are using it at once). To get a VPN that maintains your speeds on every server in a reliable way, check out our list of the fastest and most dependable VPNs available.

Gaming — Severe Lag With Gameplay

4.8

High ping rates ruined the experience whenever I played games with UltraVPN. The ping lets you know how long it takes your data to travel. You’ll want it to be below 85ms to enjoy lag-free gameplay where your character can instantly respond to your commands.

Screenshot of Stream running Counter-Strike 2 while connected to UltraVPN's Dallas serverAll of my movements were severely compromised due to high amounts of lag

The closest server to our tester gave her a ping of 311ms. This is another consequence of virtual servers. The best VPNs hardly reduce your download and upload speeds on nearby servers, but every VPN increases your ping rates significantly as servers get farther away.

Since you never know how far away the servers really are, it’s difficult to find the right server for gaming. It could even be impossible if none are physically located near you. However, you can stay safe while you play without lag using one of the best VPNs for gaming.

Server Network — Offers a Small Number of Strictly Virtual Servers

6.0

UltraVPN only gives you 830 servers, but they’re spread out across an impressive 125 countries. You can connect to city-level locations in 7 countries. The US offers the most with 25 individual locations in the country.

However, city-level locations are less useful because UltraVPN only offers virtual servers. Connecting to a city, rather than a country, lets you optimize your location better with some VPNs. But, we’ve already discussed why this is impossible with this service.

Screenshot of UltraVPN's Windows UI highlighting how to navigate the server networkOnce you access the network, you can scroll down or search for a location

The servers are decently distributed. You get 43 in Europe, 34 in North America, and 26 in Asia, while there are only 3 in Africa and 2 in Oceania. Compared to top-ranking VPNs, the number of servers is minimal. CyberGhost offers about 10 times as many servers and Private Internet Access has 3 times as many.

On the bright side, it does offer some rare VPN locations like Brunei, Bhutan, and Nepal. Plus, it owns all of its servers. I always appreciate this because it eliminates a middleman that could potentially access your data.

But, the variety in these servers is also lacking. Many VPNs have servers optimized for different purposes like streaming, P2P, or gaming. UltraVPN doesn’t offer optimized servers or dedicated IPs, not even for an additional fee.

I also asked support about obfuscation technology, which hides your VPN use, and I was never able to get a solid answer about whether UltraVPN offers it. Overall, you can find VPNs with much larger networks that offer more features in this list.

Security — Might Leak Your True Location

5.0

UltraVPN offers all the necessary security features, but it failed one of my leak tests, so I can’t consider it completely safe. Although this only happened in one out of my 20 tests, it worried me because that’s the last thing you want to see with your VPN. When I contacted support, they simply told me to switch servers and clear my browsers’ cache.

Screenshot of a test done on ipleak.net where UltraVPN's Atlanta server couldn't conceal my true location in Austin, TexasSupport staff told me this happens when a server is down or overcrowded

I was also encouraged to always check with a leak test website as soon as I connect to UltraVPN to make sure it’s working properly.

Obviously, this wasn’t very reassuring. At the very least, you should feel confident that a VPN can protect your IP. To be fair, I didn’t encounter the problem again after clearing my browser, but I’ve tested dozens of VPNs that didn’t leak my IP even with an extensive cache.

UltraVPN comes with military-grade encryption, a kill switch, PassWatch (password manager), and secure protocols, but the results of my test make me worried it can’t keep me safe. To make sure your IP and online activities are always hidden, I recommend you try one of the safest VPNs available in this list.

Encryption and Protocols

It comes with AES 256-bit encryption, the same level used by banks and militaries around the world because it’s nearly impossible to break. You also get the choice between 3 protocols.

While I’ve seen it reported that its proprietary Hydra protocol offers obfuscation, support couldn’t confirm this. You can also connect to IKEv2. This is an older protocol that’s more easily detected and a little slower, but it can be useful for mobile devices since it’s lightweight.

WireGuard was the fastest protocol in our tests, and it’s renowned as one of the most secure protocols available. This is all great, but none of this matters if the VPN leaks your IP.

Kill Switch

UltraVPN’s kill switch can only be used with the protocol set to automatic or Hydra. So, that’s a little disappointing. However, it’s still good that it offers this feature, which blocks your internet connection if the VPN suddenly disconnects (which is a possibility with UltraVPN).

Split tunneling

This feature lets you choose what traffic goes through the VPN tunnel. It’s useful if you want to keep up with local news or access your banking app while you encrypt the rest of your traffic. I also appreciate that UltraVPN offers this for all of its native apps and lets you whitelist and blacklist sites and applications.

Privacy — Solid Policies but There Are Some Concerns

6.0

UltraVPN claims it won’t keep identifiable logs, but it records more information than the top VPNs. While most of this information is anonymized, it seems a bit excessive, and you can find more privacy-friendly VPNs.

It’s also headquartered in the US, and the policy hasn’t undergone any independent audits. So, while I don’t believe it will record or sell any of your vital information, I understand if you’d feel more comfortable using a service that offers more privacy protections. To find a VPN that records less data with an audited policy, check out our list of the best no-log VPNs.

Does UltraVPN Keep Logs? No

The company states it will not log your IP address long term or track your online activities. However, it admits it collects your IP address when you connect to a server. UltraVPN further states the IP is immediately encrypted and is always deleted at the end of your sessions.

The VPN also collects how often you use the VPN, how much bandwidth you consume, and the duration of your sessions. This is in addition to a large amount of information on your device like its OS, the browsers you use, settings, and more.

As you can see, it records a serious amount of your data. Like every VPN, it also holds on to the information you give them directly to sign up, like payment details, emails, and more. I understand that the VPN must record some data to maintain its services. But, with this amount of data stored, you’d really want to see an independent audit.

Was UltraVPN Audited? No

UltraVPN has never undergone an independent audit, so its policies haven’t been verified. The best VPNs have their privacy claims put to the test by reputable third parties. I hope UltraVPN undergoes this process in the future.

Based in the US

I confirmed with UltraVPN support staff that the company is under US jurisdiction. The US is a founding member of the 14 Eyes Alliance. This is an agreement between several governments to share data from their citizens. It also means there’s a possibility the company could be asked to change its policies in the future.

Does UltraVPN Work in China? Yes

According to UltraVPN, you should be able to use it in China.

Screenshot of a live chat with UltraVPN where they stated the VPN works in ChinaThey gave me no further tips, but I’d recommend using the Hydra protocol

The Chinese government has banned several VPNs, but it’s uncommon for it to go after individuals for using them. However, I recommend you read up on the laws and regulations before you decide to use a VPN in the country. My team and I don’t condone any illegal activities and urge you to use your VPN responsibly.

Torrenting — Currently Allows P2P Connections

6.6

UltraVPN hasn’t always allowed torrenting with its service, but it does at the moment. It works decently for these purposes.

While connected to the Czech Republic server, I could download a 700MB file in about 28 minutes. This is basically the same amount of time it would take me with no VPN connected, so it hardly affected my download speeds at all. However, the VPN doesn’t offer features like port forwarding, which some VPNs allow to let you download torrents even faster.

With that said, the security issues I encountered with UltraVPN, make me wary of using it for torrenting. You never know who you’re connecting to on a P2P network, and it’s easy to download a mislabeled file.

Torrenting is legal in most countries, but downloading copyrighted files isn’t. We recommend you only access torrents within the public domain, so you never break any laws.

Installation & Apps

6.0

Installation & Apps — Easy-to-Use, but Limited Compatibility

UltraVPN provides simple native apps that are easy to navigate. You’ll normally only need to access the main page, a tab for the server network, and a settings menu.

Screenshot of UltraVPN's Windows UI highlighting how to access the settings menuEvery security feature it offers can be easily accessed from this single tab

The 4 squares next to the settings menu let you use its Dark Web Scanner and the Password Manager that comes with each subscription. That’s about it since it’s a very simple app.

Setup & Installation

You won’t have any issues downloading UltraVPN and getting it all set up in a few minutes.

Screenshot of UltraVPN's website highlighting the download page for the Windows appThe Android and iOS apps can be accessed from each device’s respective store

As with most modern VPNs, the installation process is incredibly simple. All you have to do is follow the prompts once your file is downloaded and booted up.

Device Compatibility

You can only connect UltraVPN to 4 major operating systems. That means there are no apps for smart TVs and no apps for streaming devices like Fire Stick or Roku. You also won’t get browser extensions (for Chrome, Firefox, etc.). Plus, there’s no smart DNS feature for easy access on any WiFi-enabled device.

The lack of router support is especially disappointing because this would let you connect unsupported devices. For example, encrypting the connection on your router lets you switch locations and hide your IP on any smart TV or gaming console. UltraVPN also does not have a Linux app. Unfortunately, its website doesn’t offer any information on if it will develop new applications.

Desktop — Apps for Windows and Mac

On the positive side, the apps UltraVPN offers for Mac and Windows both get all the same features. That means you can connect to all its protocols (including WireGuard), access the kill switch, and utilize split tunneling on either desktop app. In essence, they’re practically identical.

Android and iPhone (iOS)

You can use the kill switch, split tunneling, and all the protocols UltraVPN supports on both mobile apps. While it’s disappointing it doesn’t support more devices, I am impressed that its iOS app is so full-featured.

However, our favorite VPNs will let you easily connect to their servers on just about any device. To encrypt the connection on all your internet-enabled tech, check out our list of the best VPNs for routers.

Simultaneous Device Connections

UltraVPN somewhat makes up for its lack of router support by offering a generous 10 concurrent connections. That’s twice as many as the standard 5 connections most VPNs offer, although there are a few providers who give you an unlimited amount.

I connected UltraVPN to 2 Windows laptops, along with Android and iOS phones. I had no issues streaming on all of them at the same time, so it works as advertised.

Pricing

9.0
2 Years
$ 1.99 / month per month
1 Year
$ 4.99 / month per month
1 Month
$ 11.99 / month per month

Pricing — Cheap Long-Term Plans

UltraVPN has some of the cheapest plans you’ll find, but you have to get a long-term subscription. The VPN also doesn’t offer any trials or a free tier. However, I was pleased that I could get a 74% discount with its current deal.

Although the price is low, it doesn’t provide the same value you get with many other VPNs. For example, PIA is nearly as cheap on long-term plans. With that VPN, you’ll get tons more servers, reliably high speeds, and support for smart TVs and routers. Overall, I recommend paying a little more to get a real bang for your buck.

It offers a 30-day money-back guarantee, and I didn’t have any issues receiving a refund.

Screenshot of a live chat conversation with UltraVPN support where they approved my cancellation and refundI was impressed that I actually got my money back faster (in only 4 days)

You can only pay for a subscription with a credit card (Visa, MasterCard, Amex, Discover), or through PayPal. It’s unfortunate it doesn’t let you pay with cryptocurrency like many of its competitors do, or with other alternative payment methods from other countries.

Reliability & Support

7.0

Reliability and Support — Adequate Help With Accessible Agents

UltraVPN has a reliable 24/7 live chat, but the answers aren’t always helpful. I do appreciate that it truly has staff available at any time because many VPNs claim to offer live chats, but the response rate is hit-or-miss. However, there were times when I wasn’t satisfied with the answers I received.

Screenshot of a live chat with UltraVPN where support told me my IP leaked because of overcrowded serversWith such a serious issue, I was hoping for a much better explanation

I was obviously quite concerned about this issue, but the agent couldn’t truly assure me that my location wouldn’t leak again. Similarly, when I couldn’t stream my Disney+ account from the US, a support team member blamed it on Disney's servers. I know this wasn’t the problem because I could stream on there fine without a VPN connection.

You can also contact UltraVPN through email, and it provides a substantial number of FAQs and guides through the knowledge base on its site. UltraVPN actually provides better support than the majority of VPNs, which largely neglect this important feature. However, the absolute best VPNs are supported by agents that are a bit more thorough in their responses.

Compare UltraVPN With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4

The Bottom Line

Final Verdict — You Get What You Pay for With This Budget VPN

UltraVPN has an attractive price and some notable high points. At times, it can be super fast. The network isn’t huge, but the servers are well-distributed throughout the world. I also appreciate that it now supports torrenting and has intuitive apps that are all full featured.

However, it’s lacking in several areas. The speeds are unreliable because its servers are easily overcrowded, and you never know how far away its virtual servers are. It also stores more data than I’d prefer, along with some other privacy issues. Most important of all, it leaked my IP, which no VPN should ever do.

I recommend you choose a VPN that you can rely on to keep you safe, even if it costs slightly more. You can try out one of our top-rated VPNs risk-free since they all offer reliable money-back guarantees that make it easy to get a refund if you’re not satisfied.

  • Solid streaming performance
  • No-logs policy
  • Affordable plans
  • 24/7 live chat

FAQs on UltraVPN

Is UltraVPN safe?

No, my IP was leaked while I was connected to UltraVPN. When I asked support why this might happen, I was told it was because the servers were either overcrowded or temporarily malfunctioning. This is a big problem because UltraVPN has a small network that’s often crowded. So, I can’t guarantee it will always keep you safe.

Can I use UltraVPN for free?

No, you can’t use UltraVPN for free. There is no free tier, and it doesn’t offer any free trials. The only way to try it out is to subscribe to one of its paid plans. However, these do come with 30-day money-back guarantees. I tested it out, and I can confirm it will give you a full refund if you request it within this period.

How does UltraVPN compare to ExpressVPN and NordVPN?

ExpressVPN and NordVPN are better than UltraVPN in nearly every category. Both providers will give you more reliably fast speeds. They also come with much larger server networks. Most importantly, they’re extremely safe, and neither service has ever leaked my IP (which did happen to me while testing UltraVPN).

Money Back Guarantee (Days): 30
Mobile app:
Number of devices per license: 10
VPN Plans: ultravpn.com
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
UltraVPN User Reviews (User reviews are not verified)
4.2
Based on 24 reviews in 4 languages

Write a Review on UltraVPN

Please rate VPN.

All Speed Streaming Security Сustomer service
David Bowman
David Bowman
Feb 1, 2024
10/10
The Only VPN that Could Handle My Big 3 Streaming Needs

I tried about four or five other VPNs but none of them could handle the combination of eMule, Battle.net and Tixati. Ultra had no problem with any program I ran through it. I spent some time trying to reconfigure / tune the other VPNs and it's possible that I missed one or more steps in that process but I didn't need to go through that process with Ultra. Seamless and easy plus a selection of virtual locations that allowed me to stay in my time zone. While I realize that might not be a big deal for some, it made things that much easier for me.

Jason Wahlter
Jason Wahlter
10/10
Fast VPN

Using UltraVPN for 3 months and it's fast for streaming. I like it and would recommend UltraVPN. I use it during travel and the accessibility and streaming are very strong. I always used a free vpn app before this and the streaming was hit or miss. With UltraVPN it is much better.

Allen Garber
Allen Garber
2/10
Lousy service

Locked from an account and was directed to change the password which has failed to respond. Attempted to email support as directed and after four emails still haven't received a response. Lousy customer service do not recommend

About the Author

Matthew is a writer and editor for VPNMentor with a proven track record of providing in-depth analysis of the most highly regarded VPNs, including ExpressVPN and CyberGhost. His unparalleled expertise has enabled him to consistently deliver cutting-edge insights on the most sought-after (and newest) VPN services.

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