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utunnel.io VPN Review 2021 - A Good VPN for Businesses

Author Image Kristin Hassel
Kristin Hassel | Cybersecurity Researcher
Updated on 9th October 2021

utunnel.io offers a different kind of VPN access, allowing you to create your own server in-house or in the Cloud. It offers a clean static IP address and customizable options for both personal users and businesses.

The service is pretty simple to setup and the app is loaded with quality security features but it doesn’t deliver as a personal VPN the way it does for businesses. Let’s check out where it succeeds and fails for the everyday user.

I ran a series of tests on its servers to check its streaming abilities, speeds, and the overall quality of the network. I also paid close attention to its security and privacy features to see if it can compete with the best VPNs.

Short On Time? Here Are My Key Findings

  • Decent unblocking performance. I found that I was able to unlock some streaming sites, but was completely blocked from Netflix. Jump to my streaming tests here.
  • HD-capable speeds. Despite a fairly significant drop, I was still getting high enough speeds to be able to stream in Ultra HD. See my full test results here.
  • Using more than one gets expensive quickly. If you want to use this as a personal VPN you could spend quite a bit just choosing 4 locations. Learn how it may not be worth it.
  • Extensive security features. A wide range of security features is available, including AES-256 bit encryption and OpenVPN, IPSec, and IKEv2 security protocols. Discover what you could miss out on.
  • Logs some data. According to the Data Collection section on its site, it does store certain information about its users (though it’s fairly standard). Click for more information.
  • Compatible with major platforms. Works with macOS, iOS, Android, Windows, Linux, and some routers. Read more below.
  • Great for torrenting. As well as having torrenting support available, its security and P2P features make utunnel.io a great choice for torrenting. More information here.
  • Simple app with one-click connections. I was able to easily download, install, and navigate the in-house utunnel.io app. See just how easy it is.

utunnel.io VPN Feature Summary Updated in 2021

💸 Price 5USD/month
📆 Money Back Guarantee 14
Does VPN keep logs? No
💻 Number of devices per license 5
🛡 Kill switch No
🗺 Based in country United States
📥 Supports torrenting Yes

Streaming — Good Performance

utunnel.io was able to unblock Amazon Prime Video, Disney+, Hulu, and YouTube but didn’t allow me to access US Netflix. However, it’s important to mention that uTunnel is a business service, so streaming is not one of its strong points.

Unblocked: Amazon Prime Video, Disney+, Hulu, YouTube

I could access Hulu, Amazon Prime Video, Disney+, and YouTube with uTunnel. I didn’t encounter any problems during the login and I had no problems streaming in HD without buffering or interruptions.

Streaming services work hard to update their VPN detection tools and block VPN IP addresses, so I was impressed that uTunnel managed to access so many big names.

Blocked by: Netflix

I was incredibly disappointed to not even be able to log in to Netflix. After several attempts I continued to receive the same error. In the end, I was only able to connect to my Netflix account again after disconnecting the VPN.

A screenshot of the Netflix error I received while attempting to access the site through my utunnel.io cloud server. I was entering my information in right but had to disconnect from the VPN to gain access to Netflix

Depending on your plan, you can get 1TB, 2TB, or 4TB of data, which is enough for most streaming needs. Prices for data increase the larger the plan you choose is, which means you could spend $30/mo and get two server locations, with 1TB of data each, on one VPN account.

For a lot less you could get access to servers across the globe, unlimited data, and the ability to bypass multiple streaming services.

Speeds — Fast Enough for UltraHD

utunnel.io reduced my speed but kept it high enough for HD streaming. My base speed before connecting to utunnel.io VPN was 82.02 Mbps download, 77.2 Mbps upload, and a ping of 5ms. 5 Mbps is the minimum download speed needed for HD streaming so this is more than enough.

While connected to the cloud server I created, my speeds decreased by 56% and my ping stayed in acceptable ranges for gaming. Download speed was 35.39 Mbps, upload speeds were under 25 Mbps, and ping was 66ms.

This is a significant decrease, and if my base speed was any lower, streaming in HD wouldn’t have been possible. If you need fast connections, I suggest you take a look at these superfast VPNs.

Are the Speeds Good Enough for Gaming? Yes

The speeds were fast enough for gaming using the US cloud server. Ping is the main issue when it comes to online gaming. Using the VPN will cause ping to increase, but it will also stabilize it. This will stop ping from spiking to levels that would cause game stuttering and lag.

The issue was with data. I chose the 1TB/mo option, and this was enough to cover a lot of playtime. utunnel.io VPN also offers a 2TB or 4TB plan, but the best VPNs for gaming give you unlimited data, speed, and bandwidth.

Server Network — Limited and Expensive

uTunnel has servers in 9 countries, and it’s renting them from Digital Ocean, Hetzner, Linode, and UpCloud. You can find locations in the US, UK, Canada, Germany, Finland, India, Singapore, Japan, and more.

Because you need to pay to use extra servers, they will be costly or limited. When you sign up as a basic, single-user you will need to choose a region and type of server.

One server and the VPN account costs $10/mo, and each additional server costs $5. This may suit a business that wants to ensure workers secure access to local resources from anywhere, but it will get massively expensive for the personal user. If you want a VPN for personal use, you might want to check out a more affordable option.

Security — Good Features for Businesses

utunnel.io VPN comes with military-grade 256-bit encryption. This stops hackers from reading your information even if they somehow access it. You also have a choice of security protocols: OpenVPN, IPSec, and IKEv2. OpenVPN is the main trusted protocol on the market right now, while the others are useful for mobile devices, and communications respectively.

I ran an IP/DNS leak test on the service as well and it didn’t leak any information. If your VPN is leaking your IP address or DNS requests, the websites you visit and your ISP would be able to see who you are and read your browsing history.

A screenshot of the IP/DNS leak test results for utunnel.io VPN.

Your IP address and DNS requests are completely safe with uTunnelVPN

Its 2FA authentication feature means your account will be far harder to gain access to. By activating this, a code that is sent to your chosen device is required before you can use your account.

Team-Based Access Control is designed with businesses in mind and gives the option of user tracking, so you can keep an eye on what your employees are doing at work. While tracking is an option it is never on by default.

uTunnel has a kill switch for its Windows app, which stops the internet in case the VPN fails. I would have loved to see this feature across all its apps, as it’s essential for online security.

Privacy

In the Data Collection section of its site, utunnel.io states that it does log certain information. It is quite standard information, and you will have to provide an email address at the very minimum to use the service.

utunnel.io is based in the US, which is one of the members of the 5 Eyes Alliance. This is always going to be a worry when it comes to privacy as it means any of the Alliance member countries can potentially request your data.

Torrenting? Allowed

utunnel.io is a great choice for torrenting. It didn’t leak DNS requests or my IP address, it offers split-tunneling and a kill switch, and even has torrenting support available.

To be honest, I wasn’t surprised it works well for torrenting. Businesses need to be able to mass-share files, so P2P capability and support is a must.

Does uTunnel Work in China? Yes

uTunnel works in China. I got in contact with its support team to find out more, and the agent I spoke to said that it does work as long as the required ports are open. However, China’s firewall is very strict and there is a possibility that it will also affect uTunnel.

screenshot of uTunnelVPN's support answer regarding its performance in China

You will be able to access the internet from China with uTunnel

Simultaneous Device Connections — Up to 5

You can connect up to 5 devices under one uTunnel account. This means that you can protect most of your devices without needing to get another subscription.

Device Compatibility — Works With Most Platforms

utunnel.io VPN works with macOS, iOS, Android, Windows, Linux, and some routers. There are manual setup guides, which are particularly useful for routers. It doesn’t support gaming consoles but if you use the VPN with your router, those devices can be covered as well.

Ease of Use

5.3

Set-Up & Installation — Relatively Straightforward

Setting up a server with utunnel.io takes less than 5 minutes. Just select your package, provider, and location. You’ll need to repeat this process for each location you want to set up a server in.

A screenshot of the set up process and creation of a cloud server on utunnel.io, includes some cost information.

Using utunnel.io as a personal VPN can get expensive quickly

I chose a server in San Francisco, California so I could test more streaming sites. The US has many popular services like Disney+, Hulu, and Netflix. You just install the app on whichever device you use (I chose Windows 10 and Android). The process takes about 5 minutes.

Connecting to the server is simple: just log in to your account and once click Start on the main interface. To stop using the service simply click on the Stop button.

OpenVPN UDP is the default protocol but you can choose between IPSec and IKEv2 as well. To switch servers, click on the blue Switch Server link.

Compare UTunnel VPN With The Top Alternative VPNs

9.9
9.5
9.3
9.3

Pricing

1.3
Basic
5USD / month
Standard
7.5USD / month

Package options include Basic and Standard, both are available with 1TB, 2TB, or 4TB data transfer allowances. The cost per server doesn’t include the cost to set up a VPN account.

While $5 covers a basic plan with 1TB of data, you will pay an additional $5 fee if you choose a cloud server. Additionally, you can set it up on your own device or cloud account and only pay for the VPN account. That means the lowest Basic plan is between $5-10/mo and the lowest Standard Plan is between $7.50-12.50/mo.

utunnel.io VPN accepts payment via all major credit cards but not PayPal or any form of cryptocurrency. It also offers users a 14-day money-back guarantee, so you can try the service for a bit before making a long-term decision.

Reliability & Support

3.3

Priority support is only available to Standard users, though I found that customer support answers quickly no matter which plan you have. I contacted support and was impressed by the speedy and thorough responses I received; the support rep was incredibly friendly and knowledgeable. I got two responses within 30 minutes.

A screenshot of utunnel.io VPNs in app support area.

The customer rep was friendly and knowledgeable and the app includes plenty of support documentation

utunnel.io offers support via chat, an email ticketing system, and a lengthy FAQ section. Even though setting up a cloud server is easy and the app is intuitive, it also features plenty of configuration guides for servers and devices.

The Bottom Line

While this VPN has a ton of great security features, it’s far better suited for business use. The cost per server alone would be a deterrent for most people just looking for a personal VPN to browse, stream, or torrent safely.

To be a good VPN for personal use, it needs to work on being budget-friendly. Providing unlimited data, speed, and bandwidth would also go a long way, even if it kept charging per server. I don’t think it’s a bad option, it would be a solid choice for sole proprietorships, start ups, or even larger businesses that want a secure way to access local resources while traveling. Just not the average VPN user.

FAQs on uTunnel VPN

Is utunnel.io VPN safe?

Yes, but it stores some logs. Its security features are certainly impressive, including military-grade AES-256 encryption, a built-in firewall, and an a selection of industry-standard protocols.

However, because it is based in a 5 Eyes Alliance territory there is always the chance that it could be forced to share your information. While the information utunnel.io stores appear relatively standard, you may feel understandably uncomfortable with the possibility.

Can utunnel.io VPN unblock Netflix?

No. I was unable to even access my Netflix account while connected to the cloud server. This could have been a Netflix-related issue but since I was able to access it after disconnecting, I am leaning more toward an issue with the VPN connection. 

Will utunnel.io VPN slow my speeds down?

Yes, most likely. The speed decrease was pretty steep considering I was still connecting to a server in the US but I was still able to stream buffer-free in UltraHD. 

Money Back Guarantee (Days) : 14
Mobile app :
Number of devices per license : 5
VPN Plans: www.shareasale.com

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