How to Cancel NordVPN (& Get Refunded) in June 2020

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I tested NordVPN’s refund process for you to ensure that refunds are super easy. It has a 30-day full money-back guarantee, and I had no issues quickly receiving a full refund – even though I signed up for NordVPN’s cheapest plan.

It’s simple. If you sign up for NordVPN and you’re not happy, you’ll be able to claim 100% of your money back. NordVPN too pricey? You might not be aware that it just introduced an exclusive discounted price – you should check here first to save money on your NordVPN subscription.

Looking for a cheaper VPN? I highly recommend Surfshark – it has decent speeds, secure connections, a full 30-day money-back policy, and it’s much cheaper than competing brands.

But if you want a better VPN with ultra-fast speeds, ExpressVPN is one of our most superior alternatives. It offers robust security, extremely fast download speeds, unlimited streaming, and safe torrenting – and you can try these powerful features 100% risk-free for 30 days!

Quick Guide – How to Cancel NordVPN and Request a Refund

  1. Go to nordvpn.com and sign in to your NordVPN account.
  2. Navigate to the Dashboard tab.
  3. Click the “⋮” button next to “Change Plan” and select Cancel automatic payments.
  4. Contact customer support via email or live chat to cancel your account and request your refund.
  5. Once confirmed, wait one to two days for your refund to appear back in your account.
  6. Choose an alternative VPN to keep your privacy safe while online.

Step-By-Step Guide to Canceling Your Account

Unlike many VPNs, NordVPN doesn’t have a simple “Cancel My Subscription” button. However, users shouldn’t let this put them off trying the service. NordVPN offers a guaranteed 30-day money-back cancellation period and a straightforward, two-part cancellation process.

Step 1 – Log In to Your NordVPN Account

Go to nordvpn.com and sign in to your account using the log in details that you used to sign up to the service.

NordVPN log in

Step 2 – Cancel Automatic Payments

Go to the Dashboard tab. Underneath “My Services” (1) click on the “⋮” button next to “Change Plan” and (2) select Cancel automatic payments.

My services page NordVPN

Step 3 – Confirm Cancellation

A popup window will appear. Select Confirm Cancellation.

Cancellation confirmation

Step 4 – Cancellation Confirmed

The popup window will confirm your automatic payments cancellation. Click Close and continue.

Success notification

Underneath “My Services” it should now say Extend Plan. This means your automatic payments cancellation has been successful.

My services cancellation successful

Step 5 – Select Customer Service Option

Now that the automatic payments cancellation has been successful, contact customer service via email or live chat to cancel your subscription and request a refund. Navigate to the “Contact Us” page and select either Live Chat or Email Us. Both options are easy and quick, but I chose the Live Chat option.

Contact page

Step 6 – Request Your Refund

Once you’re connected to a customer service representative, explain that you want to cancel your subscription and request a refund. You’ll be asked why you want to cancel and if there is anything they can do to rectify the problem. As you can see from our chat, there was no hard sell. They happily accepted the reason for my cancellation and I was transferred to the payments department, which quickly processed my refund.

Customer support chat Payment department live chat

Step 7 – Mission Accomplished

Once processed, you should receive your refund in one to two working days. I received my refund within two working days with no issues. Once you have your refund, cancel your recurring payment through your payment source, just to ensure that no further payments are accidentally sent to NordVPN.

Canceling Your NordVPN Subscription by Email

To cancel your subscription and get refunded by email, start by following steps 1-4. At step 5, click on the Email Us button, which will redirect you to your email app of choice. Give a reason why you want to cancel the service, as this will speed up the process.

Generally, you can expect an email response from the customer service team within 30 minutes. From this point, the process is the same as canceling via the chat option – the email support team should instantly process your refund.

Email cancellation

I Canceled My NordVPN Subscription – Now What?

NordVPN wasn’t the right VPN for you, but that doesn’t mean you should risk your privacy while online. Now that you’ve finished canceling your NordVPN subscription, it’s time to find the best VPN for you – so you always stay fully protected from cyberthreats.

A VPN is also the easiest way to unblock geo-restricted sites and content, including the latest movies, sporting events, and other streaming services. And it’s also the best way to safely use torrent sites.

Stay fully protected online and access your favorite sites and streaming services by trying one of the best NordVPN alternatives.

Best Alternatives to NordVPN

1. ExpressVPN – Lightning-Fast Speeds and Advanced Security

Small assortment of technological devices compatible with ExpressVPN.

  • Superfast servers with built-in speed test
  • Military-grade encryption, kill switch
  • No limits on data or speed, five device connections
  • 30-day money-back guarantee, 24/7 live chat support
  • Works with: Netflix, Hulu, HBO GO, Amazon Prime Video, Showtime, Sling TV, DAZN, BBC iPlayer
  • Compatible with: Windows, macOS, Android, iOS, Android TV, Linux, Chrome, Firefox

For a lightning-fast alternative to NordVPN, ExpressVPN doesn’t disappoint. ExpressVPN is one of the fastest VPNs out there, and it’s great for streaming. Because of this, it’s one of the VPNs I recommend the most.

Our operatives tested its 3,000 servers that are spread around 94 countries, and were able to unblock hundreds of streaming platforms. I tested it with Netflix, Hulu, HBO GO, and Amazon Prime Video and enjoyed crystal clear streaming with each.

We found that it consistently delivered superfast speeds, making it ideal for HD streaming and torrenting. It even works in China!

I connected to several servers to test their speeds for streaming Netflix and was pleasantly surprised.

For example, using the quick connect option with a Brazil server, I returned an upload speed of 6.46 Mbps and a download speed of 40.94 Mbps. The minimum speed for streaming Netflix in HD is 5 Mbps. This speed wasn’t much different than my quick connect to an Australia server of 6.44 Mbps upload and 36.97 Mbps download. And with both connections, there was no buffering. 

Connection Ping Download Speed Upload Speed
Starting speed UK server 11 ms 55.73 Mbps 11.88 Mbps
Quick connect UK server 13 ms 51.70 Mbps 11.08 Mbps
Manual connect UK server 13 ms 51.64 Mbps 10.55 Mbps
Quick connect US server 148 ms 44.83 Mbps 7.09 Mbps
Manual connect US server 103 ms 39.85 Mbps 9.75 Mbps
Quick connect FR server 32 ms 42.13 Mbps 11.09 Mbps
Quick connect BR server 198 ms 40.94 Mbps 6.46 Mbps
Quick connect AU server 287 ms 36.97 Mbps 6.44 Mbps

With ExpressVPN, you’re able to test a server’s speed with its built-in speed test. When you run this speed test first, you’re guaranteed to find the best server for your needs, whether that’s for torrenting, streaming, surfing, or shopping online. During my test, I didn’t need to spend any time connecting to servers that were temporarily overloaded or lagging.

ExpressVPN’s apps are user-friendly and packed with useful advanced features. I used the split tunneling feature to channel my Netflix traffic through the VPN, while using my local IP to do some online banking.

It uses top-level AES 256-bit encryption and an automatic kill switch that cuts your internet connection temporarily if there’s a disruption with the VPN server. I didn’t experience any issues, so the kill switch didn’t kick in during my tests.

There is also DNS and IPv6 leak protection that protects your IP and prevents your DNS requests from making their way back to your ISP. I ran DNS and IP leak tests on several servers, and ExpressVPN aced them each time.

ExpressVPN allows you to connect up to five devices to the VPN simultaneously. It’s also easy to install the VPN on your router for an extra layer of WiFi network protection and unlimited device connections.

It offers a 30-day money-back guarantee so you can try it out for yourself 100% risk-free.

Want to learn more? Explore our ExpressVPN review to see the full results of our research and testing.

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2. CyberGhost – Independent NoSpy Servers and Easy to Set Up

Small assortment of technological devices compatible with CyberGhost.

  • Fast upload and download speeds
  • 256-bit encryption, no-logs policy
  • Seven devices connections, unlimited bandwidth
  • 24/7 live chat, 45-day money-back guarantee
  • Works with: Netflix, BBC iPlayer, Sky Go, HBO GO, CBS All Access, Sling TV, ESPN
  • Compatible with: Windows, macOS, Android, iOS, Amazon Fire TV Stick, Android TV, Firefox, Chrome

Another suitable alternative to NordVPN that’s also a high-speed contender is CyberGhost. But I have to give it applause for its ease of use as well, especially if you’re new to setting up and using VPNs.

We put our testing operatives to task again, taking CyberGhost’s more than 6,500 servers on test runs. With servers in over 90 countries worldwide, our testers uncovered hundreds of locations that deliver fast speeds and low latency to satisfy any of your internet needs.

In the process, we discovered that CyberGhost can unblock almost every streaming platform, including Netflix, Hotstar India, and Hulu.

To make this even easier, it labels its servers with the streaming services they can unblock. All we had to do was type the service’s name into the search field and click connect. And, because CyberGhost has so many servers in each location, VPN blocks aren’t an issue. If one server isn’t working, you have hundreds more that are.

We ran speed tests in some of the most popular countries, like the US, Germany, the UK, Canada, Spain, France, and Japan.

Testing them again to watch my favorite TV shows on Netflix, I was quite happy with the download speeds from my quick connection to a US server that averaged around 10 Mbps. Even from the Brazil server, I got the same fast speeds.

Connection Ping Download Speed Upload Speed
Starting speed UK server 11 ms 55.73 Mbps 11.88 Mbps
Quick connect UK server 17 ms 37.53 Mbps 10.95 Mbps
Manual connect UK server 11 ms 17.90 Mbps 10.85 Mbps
Quick connect US server 191 ms 10.18 Mbps 8.19 Mbps
Manual connect US server 151 ms 20.61 Mbps 10.51 Mbps
Quick connect FR server 38 ms 28.93 Mbps 11.35 Mbps
Quick connect BR server 567 ms 9.32 Mbps 6.80 Mbps
Quick connect AU server 510 ms 6.72 Mbps 2.56 Mbps

CyberGhost’s user-friendly apps also keep your data safe with military-grade AES 256-bit encryption and an automatic kill switch. Again, I checked its IP and DNS leak protection, and it passed every test.

There’s also an ad and malware blocker built into the app. With this switched on, I was able to stream YouTube without any mid-roll ads. I also noted that the malware protection kicked in and blocked a suspicious website before it could infect my device.

You also have the optional NoSpy server package, which connects you to untraceable and independent servers. These are operated by CyberGhost and guarantee more bandwidth to give you the fastest speeds. The company also protects your privacy with a strict zero-logging policy. I checked its privacy policy to confirm, and it’s bulletproof.

With CyberGhost, you get a month a half to try out its service and speeds with the 45-day money-back guarantee – a risk-free offer.

Want to learn more? Explore our CyberGhost review to see the full results of our research and testing.

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3. Surfshark – Budget-friendly with Unlimited Device Connections

Small assortment of technological devices compatible with Surfshark.

  • Reliable, fast speeds
  • No limits on device connections, bandwidth, or data
  • Camouflage Mode, NoBorders mode
  • 30-day money-back guarantee, live chat 24/7
  • Works with: Netflix, Hulu, CBS All Access, HBO GO, Disney+, Sling TV, Showtime
  • Compatible with: Windows, macOS, Android, iOS, Amazon Fire TV, Linux, Chrome, Firefox

Surfshark is user-friendly and very affordable. It’s my favorite VPN to recommend for large households because you only need one account to cover all of your devices thanks to its unlimited simultaneous connections.

Our operatives tested its network of 1,041+ servers in 61 countries and found it offers decent speeds that let you stream and surf with no buffering or lag issues. We were able to unblock international Netflix libraries, Hulu, Prime Video, and most other popular streaming services.

I enlisted our researchers from Turkey, the UAE, and China to make connections using Surfshark’s obfuscated NoBorders Mode. They were able to connect to servers in the UK and the US, among many others, and their VPN connections were disguised as normal internet activity. 

Surfshark’s speeds can compete with our other NordVPN alternatives. When I connected to the US from my UK location, my download speeds were about the same. There was a 34% decline when I connected to an Australian server, but the speed difference was hardly noticeable. While streaming Netflix as my test, I didn’t experience any annoying pixelization or buffering.

Connection Ping Download Speed Upload Speed
Starting speed UK server 11 ms 55.73 Mbps 11.88 Mbps
Quick connect UK server 16 ms 48.52 Mbps 11.14 Mbps
Manual connect UK server 22 ms 53.18 Mbps 11.17 Mbps
Quick connect US server 149 ms 53.26 Mbps 10.96 Mbps
Manual connect US server 201 ms 47.78 Mbps 7.46 Mbps
Quick connect FR server 18 ms 54.52 Mbps 11.18 Mbps
Quick connect BR server 295 ms 44.03 Mbps 8.28 Mbps
Quick connect AU server 281 ms 36.71 Mbps 7.17 Mbps

Surfshark’s CleanWeb suite blocks ads and protects your device from trackers, malware, and phishing attacks. It performed even better than I expected: I enjoyed ad-free social media and YouTube with it switched on.

Additional security features include 256-bit encryption, a zero logs policy, and an automatic kill switch. I ran Surfshark through DNS and IP leak tests and was able to verify that its leak protection works reliably.

Before making a long-term commitment, you can try Surfshark for 30 days with its money-back guarantee.

Want to learn more? Explore our Surfshark review to see the full results of our research and testing.

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Bottom Line

NordVPN is powerful, but even with a massively discounted price, it isn’t the best VPN for everyone. Luckily, canceling your NordVPN subscription and getting a refund is quick and easy.

You may not have been happy with NordVPN, but now it’s time to find the best VPN for you. I recommend ExpressVPN for lightning-fast connections and to protect your privacy while you stream, torrent, browse, and shop online. Looking for a more cost-effective option? Try Surfshark instead.

If you love saving money, be sure to check out our VPN deals and coupons page. If you’re looking to maximize anonymity, take a look at our review of the best no-logs VPNs.

You might also be interested in our guides on the best VPNs for Netflix that actually work or the safest VPNs for torrenting 2020.

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