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How to Cancel NordVPN (& Get a Refund) in May 2021

Many VPNs claim to have convenient refund policies, but then make the process as difficult as possible. I tested NordVPN’s refund process personally, and I’m glad to tell you it’s not like that. The 30-day money-back guarantee is real, and I had no issues quickly receiving a full refund – even though I signed up for the cheapest plan.

If you sign up for NordVPN, you can rest assured that if you’re not happy, you’ll be able to get 100% of your money back. Even better, NordVPN sometimes offers huge discounts — you should check here first to see if you can save money on your subscription.

Looking for a longer money-back guarantee period? CyberGhost is a great option for streaming and torrenting and is super user-friendly (even if you’ve never used a VPN before). It comes with a generous money-back guarantee on plans longer than 6 months, so you can try CyberGhost risk-free for 45 days.

Need a better VPN? ExpressVPN is one of our most superior alternatives, and you can try it risk-free for 30 days. It offers extremely fast download speeds, robust security, unlimited streaming, safe torrenting, and much more.

Quick Guide: How to Cancel Your NordVPN Subscription and Get a Refund

  1. Go to NordVPN.com and sign in to your account.
  2. Navigate to the Dashboard tab.
  3. Click the “⋮” button next to “Change Plan” and select Cancel automatic payments.
  4. Contact customer support via live chat or email to cancel your account and request your refund.
  5. Once confirmed, your refund should appear in your account within 1-2 days.
  6. Choose an alternative VPN to stay safe online and keep your private data really private.

Step-By-Step Guide to Canceling Your NordVPN Subscription

NordVPN doesn’t have a simple Cancel Now button, but it’s still really easy to cancel your subscription. There’s a 30-day money-back guarantee and a straightforward, two-part cancellation process.

Step 1: Log In to Your NordVPN Account

Go to NordVPN.com and sign in to your account using the log in details that you used to sign up to the service.NordVPN log in

Step 2: Cancel Automatic Payments

Go to the Dashboard tab. Underneath “My Services” (1) click on the “⋮” button next to “Change Plan” and (2) select Cancel automatic payments.My services page NordVPN

Step 3: Confirm Cancellation

A popup window will appear. Select Confirm Cancellation.Cancellation confirmation

Step 4: Cancellation Confirmed

The popup window will confirm your automatic payments cancellation. Click Close and continue.Success notification

Underneath “My Services” it should now say Extend Plan. This means the cancellation of your automatic payment has been successful.My services cancellation successful

Step 5: Select a Customer Service Option

Now that your automatic payments have been canceled, contact customer service via email or live chat to cancel your subscription and request a refund. Navigate to the “Contact Us” page and select either Live Chat or Email Us. Both options are quick and easy, but I chose the Live Chat option.Contact page

Step 6: Request Your Refund

Once you’re connected to a customer service representative, explain that you want to cancel your subscription and request a refund. You’ll be asked why you want to cancel and if there is anything they can do to rectify the problem. As you can see from our chat, there was no hard sell. They happily accepted the reason for my cancellation and I was transferred to the payments department, which quickly processed my refund.screenshot of a NordVPN live chat conversation

Step 7: Mission Accomplished

Once processed, you should receive your refund within 1-2 business days. I received mine two days later with no issues.

Tip: If you prefer not to use live chat, you can also email the NordVPN team. Just go to the Contact Us page on NordVPN’s website and click on Email Us.

I Canceled My NordVPN Subscription – Now What?

NordVPN wasn’t the right VPN for you, but there are still many important reasons to use a VPN. It’s the best way to stay safe online, making sure you always remain anonymous and no one can access your private data. It’s also the easiest way to unblock restricted websites and get access to the best streaming content, from Netflix US to BBC iPlayer.

There are some great NordVPN alternatives out there, and they all come with reliable money-back guarantees, so you can try each one out risk-free and get a refund if it’s not right for you.

Best Alternatives to NordVPN

1. ExpressVPN – Lightning-Fast Speeds and Advanced Security

  • Superfast servers with built-in speed test
  • Military-grade encryption, automatic kill switch
  • No limits on data or speed, 5 device connections per account
  • 30-day money-back guarantee, 24/7 live chat support
  • Works with: Netflix, Hulu, HBO GO, Amazon Prime Video, Showtime, Sling TV, DAZN, BBC iPlayer
  • Compatible with: Windows, macOS, Android, iOS, Android TV, Linux, Chrome, Firefox

ExpressVPN’s latest deal May 2021: Get 3 months completely free on your annual subscription with this current offer! It’s not for certain when this deal will end so it’s best to check the deals page to see if it’s still available.

For a lightning-fast alternative to NordVPN, ExpressVPN doesn’t disappoint. ExpressVPN is one of the fastest VPNs out there and it’s great for streaming. Because of this, it’s one of the VPNs I recommend the most.

ExpressVPN has 3,000 servers that are spread over 90 countries. When our international team tested it, they were able to unblock every major streaming platform – you can see the full results of our tests in our in-depth ExpressVPN review. I personally tested it with Netflix, Hulu, HBO GO, and Amazon Prime Video and enjoyed crystal clear streaming with each.

We found that it consistently delivered superfast speeds, making it ideal for HD streaming and torrenting. It even works in China!

For example, using the quick connect option with a Brazil server, I returned an upload speed of 6.46 Mbps and a download speed of 40.94 Mbps. The minimum speed for streaming Netflix in HD is 5 Mbps. This speed wasn’t much different than my quick connect to an Australia server of 6.44 Mbps upload and 36.97 Mbps download. And with both connections, there was no buffering. 

Connection Ping Download Speed Upload Speed
Starting speed UK server 11 ms 55.73 Mbps 11.88 Mbps
Quick connect UK server 13 ms 51.70 Mbps 11.08 Mbps
Manual connect UK server 13 ms 51.64 Mbps 10.55 Mbps
Quick connect US server 148 ms 44.83 Mbps 7.09 Mbps
Manual connect US server 103 ms 39.85 Mbps 9.75 Mbps
Quick connect FR server 32 ms 42.13 Mbps 11.09 Mbps
Quick connect BR server 198 ms 40.94 Mbps 6.46 Mbps
Quick connect AU server 287 ms 36.97 Mbps 6.44 Mbps

ExpressVPN’s apps come with a clean, user-friendly interface – many people actually prefer it to NordVPN’s map interface, which can feel a bit cluttered. But while it’s great for beginners, it’s still packed with interesting features, making it a great choice for more advanced users as well.

ExpressVPN uses top-level AES 256-bit encryption and an automatic kill switch that cuts your internet connection instantly if there’s a disruption with the VPN server. This means you never have to worry about IP leaks.

ExpressVPN allows you to connect up to 5 devices simultaneously.

The 30-day money-back guarantee has a no-questions-asked policy, so you can try ExpressVPN out for yourself 100% risk-free.

Try ExpressVPN Now!

2. CyberGhost – Easy Setup With Specialized Servers for Streaming and Torrenting

  • Fast upload and download speeds
  • 256-bit encryption, no-logs policy
  • 7 simultaneous device connections
  • 24/7 live chat, 45-day money-back guarantee
  • Works with: Netflix, BBC iPlayer, Sky Go, HBO GO, CBS All Access, Sling TV, ESPN
  • Compatible with: Windows, macOS, Android, iOS, Amazon Fire TV Stick, Android TV, Firefox, Chrome

May 2021 Deal: CyberGhost is currently offering 83% off its most popular plan! Take advantage of this offer now and save more on your CyberGhost subscription.

CyberGhost is another great alternative to NordVPN. I aways recommend it for its ease of use, especially if you’re new to VPNs.

CyberGhost has more than 6,800 servers in 90 countries worldwide. Our professional testers tried out hundreds of locations and got great speeds every time. You can see the full results in our in-depth CyberGhost review.

In the process, we discovered that CyberGhost can unblock almost every streaming platform, including Netflix, Hulu, and even HotStar India. I love how CyberGhost’s servers are labeled with the streaming services they can access. All you have to do is type the site name (e.g.: Netflix) into the search field and click Connect.

Connection Ping Download Speed Upload Speed
Starting speed UK server 11 ms 55.73 Mbps 11.88 Mbps
Quick connect UK server 17 ms 37.53 Mbps 10.95 Mbps
Manual connect UK server 11 ms 17.90 Mbps 10.85 Mbps
Quick connect US server 191 ms 10.18 Mbps 8.19 Mbps
Manual connect US server 151 ms 20.61 Mbps 10.51 Mbps
Quick connect FR server 38 ms 28.93 Mbps 11.35 Mbps
Quick connect BR server 567 ms 9.32 Mbps 6.80 Mbps
Quick connect AU server 510 ms 6.72 Mbps 2.56 Mbps

CyberGhost keeps your personal data safe with military-grade AES 256-bit encryption and an automatic kill switch. I checked its IP and DNS leak protection features, and it passed every test. The company also protects your privacy with a strict zero-logging policy, and there’s even an ad and malware blocker built into the app.

You can try CyberGhost out risk-free with its generous 45-day money-back guarantee.

Try CyberGhost Now!

FAQ

Can I cancel NordVPN anytime?

You can cancel your NordVPN account whenever you like, but to get a refund, you have to cancel within the first 30 days.

Can I cancel NordVPN’s 3-year plan?

Yes, all NordVPN’s plans come with a 30-day money-back guarantee. Just be sure to cancel within the first month, and you should be able to easily get a refund.

If you’re looking for a new VPN, don’t miss our list of the best VPNs for May 2021.

Can I cancel my NordVPN subscription if I’m past the guarantee deadline?

NordVPN’s refund policy is 30 days. If you’re past this deadline, we can’t make any promises, but it’s always a good idea to contact customer support, explain your reason for canceling, and see if they’re willing to make an exception.

Does NordVPN give refunds?

Yes! If you cancel your subscription within the first 30 days, you should have no problem getting a full refund. My team and I have tested this guarantee policy several times and always got our refunds quickly and easily. The money was always back in our accounts within 1-2 business days.

What’s the best NordVPN alternative?

If you’re looking for a better VPN and don’t mind paying a bit more, my top recommendation is ExpressVPN. It can bypass just about any geoblock or anti-VPN block, including Netflix, BBC iPlayer, Prime Video, and more – even in countries like China or Russia, where internet access is severely restricted. Not only that, but its speeds are incredibly fast – you can see the full results of our testing in our in-depth ExpressVPN review.

If you’re looking for a cheaper alternative, CyberGhost is an excellent option that offers decent speeds for streaming and advanced security features.

All my VPN recommendations come with reliable money-back guarantees, so you never have to worry about being stuck paying for a VPN you don’t like.

How do I contact NordVPN’s customer support?

The easiest way to contact NordVPN’s support is through the live chat – just go to NordVPN.com, click Help, and start a conversation. The support agents are available 24/7/365 and in my experience, responses are always quick. you can also contact NordVPN through email.

Can I change my NordVPN subscription plan?

Yes! It’s really easy to switch to a different plan. All you have to do is go to NordVPN.com, log into your account, and click the Change Plan button.

Bottom Line

NordVPN is a powerful VPN, but even with the latest discount, it isn’t the best VPN for everyone. Luckily, canceling your NordVPN subscription and getting a refund is quick and easy.

You may not have been happy with NordVPN, but now it’s time to find the best VPN for you. I recommend ExpressVPN for its lightning-fast connections. It’s a great way to protect your privacy while you browse, stream, shop online, and even torrent.

Looking for a more cost-effective option? Try CyberGhost instead.

For additional savings, be sure to check out our VPN deals and coupons page.

You might also be interested in our guides on the best VPNs for Netflix that actually work or the safest VPNs for torrenting in 2021.

To summarise, the best alternative VPNs to NordVPN are:

Privacy Alert!

Your data is exposed to the websites you visit!

Your IP Address:

Your Location:

Your Internet Provider:

The information above can be used to track you, target you for ads, and monitor what you do online.

VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.

Visit ExpressVPN

About the Author

Ariel Hochstadt, Formerly Gmail Marketing Manager globally for Google, and today web entrepreneur. Ariel is a successful international speaker and author of 3 published books on computers and internet. He is the co-founder of vpnMentor and an advocate of online privacy.

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